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Family Vacations to Aruba

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Family Vacations to Aruba
Family Vacations to Aruba
Agents Who've Been to Aruba

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Verified Tripcentral Customer Reviews

Rating 4.4 ★★★★+ (593)
  • ★★★ Private -  Verified Purchaser Holiday Inn Resort Aruba: Nice resort but didn't sleep

    this was a nice family resort. the best part was the location and being able to walk to restaurants and shopping. arriving at the airport there was no transportation there to get us to the hotel when it was supposed to be included. it cost me $50 for a cab and i was given a hard time to get the bus back to the airport. my biggest issue was being placed beside a night club that played pounding awful music every night until 2 am so loud my room shook. when asked to move i was told they didn't have anything else available. i didn't sleep at all and came home exhausted.

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    • Location
      4/5
    • Value
      3/5
    • Food
      3/5
    • Beach
      4/5
    • Rooms
      2/5
    • Service
      3/5
  • ★★★★★ Private -  Verified Purchaser Secrets Baby Beach Aruba: Exceptional Customer Support

    The resort was amazing, as Secrets Resorts always are! However, I am posting an example of their exceptional customer care. On my final day, I suffered a medical emergency and the care that I received from the Conceirge was incredible. Berleane, from Conceirge, came with us to the hospital, arranged the visit to the pharmacy as well as the taxi back to the resort. As a result, we missed our scheduled flight and Berleane helped us through the entire process of rebooking and all of the ridiculous run around and lack of customer support that the airline was giving us. It was such a terrifying and stressful situation and Berleane's care and kindness, made this situation so much less stressful. In fact, Secrets went above and beyond to make it as easy as possible for us to remain in the same room for the additional 2 days that we were required to stay. That kind of compassion does not go unnoticed and for it, we are so very grateful. We will continue to choose to visit Secrets Resorts.

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    • Location
      5/5
    • Value
      5/5
    • Food
      5/5
    • Beach
      5/5
    • Rooms
      5/5
    • Service
      5/5
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