Very cute small resort, perfect for families with young kids as they cannot go far out of your site. The hotel has amazing kids activities and the staff were incredible. There is an issue with space in the pool as there really is only one pool with a small "hot tub" that apparently is supposed to be adults only but honestly the kids hang out in it. There was NOT enough seats arpund the pool or beach. Everythjng was saved for preferred. If you went over to their pool they had almost double the amount of seats. Beach was beautiful, white sand, they have a barrier so the waves and seaweed do not enter the swimming area. Swimming area is very shallow. The room was good, lots of space- the "pull out couch" though was not great, hard on one side soft on the other and the bottom half would slide apart. The food was okay, the restaurants were good but the buffet was mediocre at best- always the same foods and it was a small buffet. We always tried to get to a restaurant but if you didn't show up right at 6 or just before 6 it was 1.5 hours wait to get a table. Some of the evening entertainment was awesome! Some were mediocre. Im not sure we would return here. But my kids had a great first all inclusive vacation.

Background My wife and I travel often and stay at many resorts. We are easygoing guests. We do not walk into a room looking for issues or take photos of every small problem. We look for a good overall experience and understand things happen. This stay fell short of expectations for the price point and star rating. We will not return. What Worked Well Transportation, check in, and check out ran smoothly. The staff stood out as the best part of the resort. Every team member we met worked hard and treated guests with care. Staff stayed pleasant and responsive even during busy times. When we reported issues, they acted fast and tried to help each time. Their effort and attitude deserve recognition and was the only bright spot. Room Issues The room had several maintenance problems. The bed did not have a fitted sheet. The sheet kept coming loose through the night, which left us waking up on the bare mattress. For a resort in this price category, basic bedding is an expectation. The toilet had a weak flush and often clogged (which was a common issue for other guests as well). The safe also stopped working more than once. The resort relies heavily on its mobile app for service requests. We logged maintenance issues through the app multiple times during our stay. Staff responded each time to repair the problem quickly. After several visits for the same issues, however, the situation became frustrating. Seating and Common Areas Seating across the resort created one of the largest frustrations. There were not enough loungers or chairs at the pool, beach (or even seats in the lobby). Guests who did not wake early to reserve spots by the pool or beach had few options, or none at all. I say this even though we are early risers and did not have this issue, but for those who like to sleep in you will be disappointed or feel pressured to set an alarm. The lobby layout adds to the issue. The space feels cramped, and the bar and café area has limited seating. They have one bartender and one barista to serve a large number of guests, which slowed service through no fault of the staff. For a resort in this category, having loungers for guests is expected. Noise at the Pool The pool area stays extremely loud for most of the day. Our trip focused on a couples getaway. We enjoy a fun atmosphere and have no issue with activities or music. The level of constant noise made rest difficult. Organized games, announcements, and loud music ran through most of the day. Guests who want a quieter environment or a nap during the afternoon will struggle. Food and Dining Food created the largest disappointment of the trip. For the price and star rating, the dining experience fell far below expectations. We have stayed at many comparable resorts and expected a much higher level of consistency. Specialty restaurants delivered uneven, poor or barely edible meals. After a few attempts we returned to the buffet, which normally serves as the backup option at most resorts. We hoped for more reliable meals there. The biggest concern involved illness. Several members of our group became sick during the stay from the food. We travel often and follow safe eating habits when abroad. We also spoke with other guests who reported similar issues. Final Thoughts The staff work hard and deserve credit for their effort and professionalism. Outside of the service, the resort fell short in several key areas including room quality, seating availability, noise management, and food. For the price point and star rating, expectations were much higher. Based on this experience, we will choose another resort for future trips.

This was our second time to this resort. We returned because our first trip here in 2022 was amazing. However things have gone terribly downhill. First our bed was so uncomfortable, and our pillows were horrendous! We ended putting our pillow cases on the decorative pillows and using them. The food was also not good! Which blows my mind as dreams hotels are usually stellar, but I this is the first stay at one since Hyatt took over. We had the steak at the Italian restaurant and it was like a jelly mush, like zero texture, it was so bad we just walked out of the restaurant and went up town to eat. The swimming area was also disappointing, the sand has washed out of the manmade area and it is now shallow and sharp rock bottomed. I love spending time in the water - not here.

Overall great place. Great staff, great food and drinks. Areas of improvement could be the beach sand which is hard and rocky. Pillows in rooms were terrible. Musty smell in our room. Decorative ropes hanging in rooms could be eliminated.

Not recommended for adults without kids but great for families. The resort is small. There were 5 restaurants for dinner, with one closing once per week, so that really limited our choices. The buffet served breakfast and lunch only. The Japanese restaurant was being renovated so the buffet restaurant served as the Japanese restaurant at supper time. However, we got there one night to enjoy Japanese food only to see that the World Cafe (buffet) was closed down. There was a big "official" note on the door, in Spanish, that basically said the restaurant was closed due to "sanitation" problems. We scrambled to get a seat for dinner at another restaurant and when we were done, noticed that the buffet had re-opened (in less than 1 1/2 hours). We were told there were sanitation code violations in the kitchen which were since rectified. Also, worth noting, is that there are "leaks" in the buffet restaurant and window ledges in the hallways. These were not patched up but towels simply placed everywhere to dry up the water leaks. No gardening staff outside at all so many of the trees/shrubs had many dead leaves on them. World Cafe had dead plants inside along the window ledge. Not a good sign when you see this - makes you wonder what they are hiding. The staff were amazing. They made our stay better because of it. However, for the reasons above, we won't be back

Grounds nice, landscaping could be better, rooms are clean, beds comfortable, service good. Hotel inside is very poor; in the hallway is only 5-7 tables to sit; if it rains guests stay in their rooms. Early flight no coffee, no food provided; not organized at all. Line ups for food, they wait for guest to tell how many pieces of chicken of fish in the mean time people pile up waiting in long lines. Buffet was only breakfast and lunch, for dinner you have to go to restaurant of your choice and wait to be served for hours. I am not exaggerating; this is for real. Unbelievable!!! Very disappointing with the choice this time, never again.

Pool was nice but swim up closed for 2 days for construction. Beach was nice but very rocky once in water. Food was delicious but some restaurants closed including buffet during our 10 days stay. No notice in advance as to which would be closed each day. Even music/sports bar closed two nights. Front desk didn't even know. There was construction somewhere in the complex for almost all of our vacation. and we were never notified at time at complex nor when booking (through our agent). First room had great location - especially for sitting with a coffee and watching sun rise. Got moved a few days in - told there was a water issue close to our room - second room was supposed to be an upgrade but it wasn't. Room was identical but ceiling was cracked, lamp shades were stained, view was blocked by trees and floor never got washed (in bathroom) for the entire stay. All that was good was the clean towels daily.

We were two couples who went for a 2 week stay. We had been there previously 15 years ago. The other couple had not. We thoroughly enjoyed our stay.....loved the fact that you didn't have to book for the a la carte restaurants. Upon arrival, our rooms were to have been with king size beds and we were initially in rooms with 2 double beds. However, as soon as they were able to change us over, which was 2 days later we had our rooms with king size beds. The other couple had an issue with their air conditioning and that too was rectified. We partificpated in various activities and noted that their entertainment in the evenings was much better than any other all inclusive we have been to. Overall it was a great vacation!

We only get away to the sun every two years. When we do we want a smallish resort and a calm beach. We want coffee in our room. Dreams Puerto Aventuras certainly seemed to fulfill all our needs. Dreams Puerto Aventuras gets its highest accolades for its staff, and deservedly so. We wish we had better memories for names, but we will say almost without exception the staff went well out of their way for us and made us feel incredibly welcome. Two people we will remember for a long, long time are Ronnie and Sharon. Along with many, many more staff whose names we unfortunately cannot remember: thank you so much for making our stay so wonderful. Our room was nice but we had next to no drawers, shelves or hangers on which to put our clothes and ended up with all our suitcases open on the floor. No robes or slippers, no remote for the TV. I’m sure those would have been provided had we asked but we really could have cared less so we didn’t. We’re not fussy eaters. We’re not big on sushi or Mexican, couldn’t be bothered to dress up for Italian, but quite enjoyed the fare at the Oceana and the Seaside Grill. We never came away from the buffet disappointed. The CoCo Café is a really nice touch and was very much appreciated. The rest of this review concerns those of us who still smoke. I know there are fewer and fewer of us every year but we still exist. If you really don’t want smokers at your resorts perhaps this should be stressed on the many, many websites advertising them and singing their praises! We met many other guests who (along with us) were very surprised to have to sign a form at registration agreeing not to smoke on our balconies. Most smokers would like to have a cigarette along with their coffee out on their balcony before heading out for the day. It’s the only reason we look for resorts that have coffee machines in their rooms. On top of that Dreams Puerto Aventuras only has four designated smoking areas. Only one has more than two seats, only one shaded, none protected from the rain. If you’re not the least bit interested in our comfort perhaps you should plainly tell us upfront and let us choose someplace else.

The hotel was very good--not new but met all our needs. Air conditioning good. There was alit of moisture in the air that left clothes feeling damp. Entertainment every night that met each age groups needs. Restaurants very good! They were able to accommodate my daughters gluten allergy. Staff pleasant and helpful. Lots oof free water sports. Beach area mod size. Enclosed in with partial barriers to control waves. I would have preferred a larger open beach.

We appreciated the family atmosphere and activities this resort provided. The family pool was heated and close to the ocean and rooms. The restaurants were all within a good distance and provide a selection that kept us satisfied for 9 days. The area outside the resort was safe for our young family to walk or rent a golf cart from the hotel. Kids were entertained by activities, including daily dolphin shows.

Mexico = awesome, resort = just okay. There was some great things about this resort that we loved but I think the cons weighed out the benefits. Pros: 1. Amazing and friendly staff who actually remember you and take time to chat with you. 2. They had daily dolphin shows. 3. There was a rock barrier on a part of the beach which blocked off predator fish so smaller fish would stay in there giving you the opportunity to swim with fish. 4. They had a bar on the side of the ocean with swings - enough said! 5. Mexican food in room service or in Mexican restaurant was really food. Cons: 1. Rooms were damp and musty, they smelled bad, lamp shades were rusted, sitting on furniture you would get up and your bum would be wet. We complained after two days and they brought a dehumidifier which we appreciate but it only helped so much. We had paid extra for preferred club so I also do feel like we should have been more accommodated then just being given a dehumidifier. 2. Beds were small and uncomfortable, the rooms with a king size bed were sold out so we got a room with two queens but they weren’t queens they were twins and the bed were hard, the pillows were like bricks. 3. The resort was run down, elevators needing maintenance daily. Lights often didn’t work, at one point the lights didn’t work in the room and they spent an hour fixing it. They shower head often wouldn’t work, had to play around with it for 20 mins to get a shower, we didn’t complain about this because we honestly were getting tired of having to complain and waiting around to get things fixed. 4. Disorganized - bars that were supposed to be open until 11pm would close randomly at 6pm for no reason. There aren’t many bars to begin with so this was really annoying. They also don’t really have a good spot to hold events so they would hold them at the oceanic restaurant which was next to the adults pool and bar so that means Tuesday and Friday’s they would close this at 4pm. That also means if you want to see the show you have to eat at the oceanic restaurant (and if you want a guaranteed seat you need to buy a bottle of wine). On Tuesday when they had one show they would close the buffet and on Fridays for the other show they would close the Mexican restaurant so if you had no interest in the show that means 2/5 restaurants for dinner weren’t an option. It may seem like a small thing but when your paying for an all inclusive resort with 5 restaurants you want all the options available to you. Especially if you end up not liking one of the restaurants. 5. Very small beach. 6. Besides the Mexican food the other food was not great, not bad but not really good. While I really enjoyed my time and appreciate the staffs friendly outgoing attitude I think they need to get better management and give the whole place a renovation to address these issues. I wouldn’t recommend this place.

As return customers to the Dreams chain we were excited to visit despite some less than positive reviews. Turns out some of the negativity was warranted. Keeping in mind this is the oldest resort in the dreams chain most drawbacks were made up for with exemplary service and attention to detail. This resort is definitely showing its age as the rooms are musty and in poor shape but very clean. Our standouts for service were Ronnie and Nataniel at the front entrance, Edgar in the Seaside Grill and Julian at the World Cafe, they made our stay. Giuliano with the VIP Club was amazing as well, so helpful. It turned out to be a great vacation with the help of these key people, they more than made up for any shortcomings the hotel had. Would I return here probably not unless the pricing was adjusted to reflect the state of the resort. My bottom line here is that the resort needs a very strong investment by the AM Group or to be sold off to another chain.

The staff could not have been more friendly or helpful. The resort is very dated...although clean. We were expecting more as other hotels in this chain are very upscale...this is a 3 star hotel with 5 star staff. Food...buffet and al a carte...was just ok...not hot...just warm. Location is good for walking g around the marina with the shops and bars...but far from anywhere else. Included golf comes with many fees...was cheaper to book on golf app.

If you are a beach lover then pass on this one! Due to the high amount of seaweed we were unable to use the beach. Not happy as I am allergic to the swimming pools due to the chlorine. Not much to do in the evenings after the show.

This resort makes dreams happen for a fantastic wedding. It was above and beyond what we were expecting. They treat all guests with pure respect and very genuine. All staff in any and all departments were phenomenal. The customer service and the service was exceptional throughout our stay, The beach was full of seaweed but that cannot be helped - its been a rough year no matter where you go. The staff was removing it as fast as it was coming in-the pools were perfect

My youngest sister brought along 28 of us to wed her long time boyfriend at the Dreams Puerta Aventuras in Mexico. This resort excels in service and weddings. Many in our family have backgrounds in hotel restaurant mgt., catering and culinary arts. We were treated to a smooth and faultless 2 days of wedding ceremonies. The decor, buffets, service and staff were exceptional. I found myself many taking pictures of the food, wedding facilities, and decor for future reference. If you are planning a destination wedding, this is the place to go. The seeweed was out of control despite the resorts best efforts to provide a clean beach. Thankfully Mexican waterfront is public and we walked a few minutes away or had a free resort driver take us to another location to swim after our shopping tour. By the way the snorkling was par none. A tremendous variety of exotic fish, including Baracuda, sting rays, jellyfish, lobster all in 6 foot deep water.

The service at this resort was first class, they bent over backwards to help they were very friendly and fun to deal with, the rooms were nice the resort is a bit older but very clean and the nightly shows were amazing my only complaint was the beach was small and the sea weed was uncontrollable, they had workers working on it every day and they could not clean it up.

Was there for an amazing 8 days with 29 of us for a wedding. The wedding was absolutely beautiful with the coordinator doing a wonderful job (Bren). Everything was excellent from the room to the Restaurants pool entertainment was fabulous. The entertainers are the nicest group of people. Excursions was safe along with the little town Puerto Adventures. The paramedic on site (no charge) was A1

The grounds were good. The adult area was exceptional. The service was great in all the areas with regards to friendliness cleanliness, and the employees doing the bars, rooms and restaurants were great. The front desk team need some customer service training. When we entered the resort, the first stop is the security. As we had used Canada Transfers, the person working security informed our driver our room was 639. Of course, knowing how room numbers are most often numbered, we knew this was an upper floor. When we got to the front desk, the receptionist told us we were on the ground floor as we booked the deal of the day package? We explained that we would prefer an upper floor room. He said that would be an upgrade. For ocean view, it would be $400 US. By the way, the ocean view overlooks the 2 kids pools and the bars and restaurants...not much ocean. As we were not ready to shell out $800 US for the ocean view, we elected the dolphin view which overlooks the adult area and the containment area for the dolphins. This was only $160 US. We took this and they said to come back to the front desk in about 2 hours for our room information As our room wasn't ready yet, they said we would have to wait which was understandable as we had arrived early. They told us we could use the bars and restaurants. When we went to the restaurant, we gave the hostess our name and told them that our room wasn't ready yet. She found our name and said that we were room 639.It seems odd that in 2 areas where we had contact with other areas that we already had a room assignment that matched but the front desk had other plans? We paid the $160 US just to get on with the holiday...When our room was assigned, we were given room 639. As we said this wasn't an upgrade, as numerous areas already told us that we had this room, they re-assigned us to room 635. Only difference they said was a king size bed. Don't get me wrong, the rooms are very nice and comfortable. Later in the week, because we had made a bit of a fuss over paying for the upgrade, we had a call from the front desk and said that they would like to see us. On the same day when we returned to our room in the late afternoon, we turned on the TV. The picture was gone and was just coloured lines running up and down it. it was an LG flat screen and about 46". As we don't watch much TV, and we had to see the front desk as requested, we figured we would hold off and mention the issue with the TV at that time. When we went to the front desk, the manager came out and offered us the usage of the lounge on the 7th floor as a benefit for the upgrade for the last 4 nights of our stay. She then went on to say that we broke the TV as it was reported by the turn down service. She said that we had either punched the TV or we had pulled it off the wall. As a note, we are 60 years old and not ones who get rowdy or even drunk. I was very upset with this and they even informed us that we would be paying $600 US to replace the TV we broke. Of course, we got into a debate with the manager at the time and ended up not having to pay for the TV. But the manager did say that in that case, the maid would have to pay for it? When we went back to our room that evening, we noticed that in the lower right corner of the TV, there was a perfect circle in the screen. There was no visible damage or holes but a perfect circle in the area. The key point in the review is that the front desk and the staff in this area really need to work on their customer service. This is the first people you meet and they are the first face you remember. As the rest of the staff, they are amazing and are always friendly and work very hard. This is the people who do the rooms, servers, hostesses, bartenders. As for the beach, and we were well aware of the issue with the seaweed. We as tourists are the primary cause of it. I wouldn't complain about it. It is what it is and anyone traveling there should be aware of it in the first place.

Overall this hotel was decent. The service was top notch and the food was very good. This is a great place for kids. However, as I read prior to going in another review, the pool (specially on the adult side) really wasn't clean went in it 2 times only and once to tje hotel beach. Unfortunately during our stay there was a lot of seeweed as it had rained in the days prior. Tje staff was working nigjt and day to clean the beach... but really there was so much that it was i.possible to get done in 1 day... took them at least days. We were lucky as we foind another spot in Puerto Vallarta to enjoy the beach the rest of our stay (thank god!)

Everything at the resort was A-1 From cleanliness to friendliness, the facilities and staff were incredible. We never had a bad meal and our overall expectations were exceeded regularly. Our one and only hiccup came when we inadvertently got caught up in a “Holiday Club” presentation we had no intention of joining.

Overall, the resort is small and perfect for families. The staff provided good service. The food could be better. The grounds were nice and cleaned, daily. As for the rooms, they are nice but have a musty odour.

Everything from start to finish was absolutely amazing! Every where you went the service was amazing. Everyone was very helpful and kind. The gated community of puerto Aventuras was probably the best part. We walked down to the strip of restaurants and shops a couple nights and felt just as safe as Canada. Everyone was friendly and not pushy when it came to the shops

We lived the resort the staff were so accommodating Restaurants offered a wide variety of choices and a la carte were delicious and high quality presentation and flavor snd ambiance Dolphin discovery right at the resort was a pleasure to see e wry day Specialty coffees available at all times and room service around the clock The pools were private for adults and for more activity they had a children’s side which also accommodated all ages Creative ideas for entertainment and great off site adventures available if you so desire Ocean view was beautiful but unable to access which was disappointing and only had a man made beach front Service was great and all areas were very clean So appreciative of such an amazing experience Thankyou

I've been to multiple resorts in Mexico and I like this one the best. It's located in a small gated community that contains private residences and a few other hotels all on the water and marina. Other Amenities in Puerto Aventuras are a Golf course and Multiple Marina locations for fishing and Dolphin swimming. All of which can be accessed by Golf cart or foot. Very safe and very friendly. The resort itself has some of the friendliest staff and Food is top notch. It's very well put together, clean and the entertainment staff are great. Beach is nice and water calm and great for kids or Adults alike. It's very clean and the restaurants are all very unique. Now it is my favourite resort to take my kids. Its small and safe, your kids don't need to be kept on a short leash. They can roam around freely and if you have very small children the Explorers club gives mom and time to relax if you like, at no charge. It's full of fun activities for the kids and they enjoyed it when they were younger for sure. If you after a huge resort with a million people it's not for you . But if your after a great time in a smaller but well kept resort this is for you. However the standards are very high and the people are the best. It has an adult side and a family side if you want the best of both worlds. Dreams has a very high standard. I've been here with my kids 8 times and will return again. It's like our home away from home. It's a short ride to Playa del Carmen and a short ride to Tulum. It's right in the middle. It also has Dolphins right at the resort. And Manitess a short distance from the resort. Theres also a really cool Barber shop right around the corner. Highly recommend this resort for all ages. Big night life just a short ride away to Playa aswell.

For the first time in Mexico, this hotel was well worth it! From check in to check out, everyone was friendly and very helpful. loved the adult side:) Overall I will come back to this resort for the family atmosphere!

I really loved this resort the staff was amazing! It was nice you didn’t have to wear wrist bands. And you got unlimited anything anywhere. It was nice they had an adult only pool. I really didn’t wanna hear screaming kids all day! All the food was amazing my fav was the sushi place. The only down side was my room had a lot of things that where broken. Other than that it was amazing and I would go back!

Room was very clean Bed very comfortable. Food was very good. Service excellent. Would return. The beach had too much seaweed. That was the only complaint. But when we told front desk they offered a shuttle for hotel next door to use.

We took a last minute trip and this was a second choice given since the one that we wanted was no longer available, I was a bit skeptic about it but it turn out to be a great experience. The hotel is not huge which it is great for us, I hate the big hotels, the food was delicious and the drinks were also great. One thing that always burns me in Mexico is the choice of wine, well let me tell you that there is a decent wine that they serve as part of the included package, it is Chilean and they have red, white and rose and all of them are awesome. For some of the more picky drinker, you can dish out some money and get more choices, they have French, Spanish, Americans and German wines, the prices ranges. the place is kept in an immaculate state thanks to the army of personnel that are always cleaning the place, even after a shower, they come up and start cleaning just to start raining again, once it stops, out they go again cleaning the place, kudos for such a huge effort to keep the place spotless. The only drawback was all the weed that wash ashore, nothing that they have any saying about it since it was mother's nature but they had a lot of people and heavy machinery cleaning up the place, amazing that in the last day the beach was completely clean. I have nothing but a great experience, it was the first time that I have visited the DREAMS chain and probably now it will be the one that I will look for on my next trip, which they don't have in Ixtapa, which it's my next trip next month. My recommendation is that you should visit this place, it is worth it; kudos to all the personnel from all departments, entertainment, restaurants, cleaning, bars, all of them deserve a high five for such a great job.

The resort is smaller than we have previously stayed in but was perfect for us. One of our party has difficulty walking long distances but this resort is well laid out and distances to the beach and restaurants were just right. Food at the buffet and the specialty restaurants was very good and the service excellent. The beach accumulated seaweed in the first few days (not the resorts fault) but the staff worked diligently and soon had it under control. The beach is great and the water calm and safe for smaller children.

Loved the following about the resort: - Smaller sized resort - No reservations required to a la carte dinners - No bracelets required on resort - Walking distance to marina, shops, other restaurants and nightlife - Adult only area - Great wifi throughout resort - No fighting for chairs on beach or pool I would recommend to anyone who is looking for a relaxed no stress atmosphere with or without a family.

We loved our family trip to Dreams Puerto Adventuras. The gated community that surrounds the resort felt safe and secure. We took a walk around the marina and market area every morning. We watched the fishing boats get ready for their day trips while numerous pelicans waited nearby. The resort itself has so much to offer. A nice beach area where the snorkelling was great! We saw many types of fish... even a cuttle fish! The staff were super fun, friendly, helpful and very energetic! A shout out to the amazing Entertainment crew of Alberto, Giovanni, Bernice and Mitzi !!!!! They welcomed us with open arms and treated our 10 year old son as one of their own!!! We enjoyed the food at all the restaurants. Our favourite spot for lunch was the Seaside Grill where Juan, Edgar and Andreas took such great care in serving us with humour and enthusiasm!!! The Dolphin Discovery is right beside the resort. By far the best swim with the dolphins around for a great price!!! The Amstar reps in the main lobby were very knowledgeable about excursions off the resort. Easy to book. We chose a half day trip to Tulum to see the ruins. Lots of great excursion choices in this area. Will definitely choose to do a snorkel and cenote excursion when we return:) Snorkel reef trips leave right from the marina so you do not have to get in a van or bus to get there. This was by far one of our best family vacations ever!!!

I had a wonderful time. The staff was all so kind, including the entertainment group. The housekeeping was outstanding at keeping everything clean. I had such a wonderful week at the resort and will return to visit them all again. We only had one problem and that was the person who stocked the fridge. We had bought some beer of our own and he saw it in our fridge and he did and would not leave any of what he was supposed to stock our fridge with. that really upset me. I hope you do look into this part of for all the other clients that do stay at Dreams. We were in 543...Lila & Bill Thank you very much for showing us the hospitality of Mexico for our very first time.

The hotel is a bit tired. The room we had was okay but smelled musty and was very damp. The beach is very small and only waist deep with lots of reef and seaweed. This is a place more suitable for family with children, there were many things for the children, a big pool and the resort did a lot of events with them. It was a bit small and noisy, with the lobby having live music every night, and many rooms are around the lobby area. The resort food was not great, but the a la cart restaurants were very nice. The location is nice close to a marina and little shops to walk to. The hotel has a nice staff that is very helpful and they had very good entertainment at night.

We found this resort very clean friendly and lots of activities. The staff were very accommodating and made our holiday super. The dolphins and manitee were really great at the resort. We rented a golf course and checked out the community which is very friendly and very secure to be there.

Friendly staff makes you feel at home and taken care of. Nice setting where everything is within a 3 minutes walk from your bedroom. Good food quality and variety. A few special events keeps some novelty. Could update some facilities, especially kids and sport equipment and infrastructure. Great for families with very young kids.

It was my first trip to Mexico and resort with my daughter and three grandsons therefore I have nothing to compare it too! But from my personal experience I enjoyed everything from the flight to the food the resort and especially the people who work there! They really give their all entertainment was great and my grandsons totally enjoyed their time in the pool and the kids club was amazing! I totally recommend this resort for families with children it is a small resort compared to others but perfect if you have young children!

We loved the intimate size of the resort. We love to snorkel, great here. We love to play beach volleyball, excellent. The entertainment crew is incredible. We are already looking at returning to this resort.

After reading many negative reviews about this resort, I had pretty low expectations and I was a little nervous of our upcoming stay. After staying there for a week, I must say that there are many truths to some of the reviews but the trip is also what you make out of it and how high your expectations. We got an excellent deal on resort and you get what you pay for and that's exactly what we got. On arrival, I was surprised at how small the lobby was, it was also very hot and humid but we were promptly greeted by staff and given a glass of champagne. Check in was quick and our rooms were ready as soon as we arrived. The room was small and dated and was hot on arrival. The AC was set to 15degrees but the room was still showing 22degrees. We immediately when down to the lobby to have someone fix the AC and someone was in our room within 20 minutes to fix the AC. We never had any issues with the AC for the rest of the stay. Like I said, the room was small, very dark and very dated. The lamp in the room was filthy and the night stand and main table in the room was fairly sticky. The bathroom mirror was corroded and the sink fixtures and tray with toiletries was dirty. The room is very dark and only has a lamp to light the entire bedroom area. We had no issues with clogged toilets and the shower pressure was really good and the tub drained fine. We had no issues with having our fridge stocked up daily and was always able to get lots of new towels from hotel staff. The restaurants were not all open due to it being low season. We managed to eat at all of the restaurants with the exception of the Sea Side Grill. All of the restaurants were petty good, food came out hot. The buffet was a little disappointing. There weren't very many choices and it seemed like the same food from the previous day was being served the next. There is always a lot of Mexican style food being served and not enough "American" food. There was also a lack of seafood at this resort, unless you ordered a tiny piece of mahi mahi or salmon from the a la carte restaurants, there was no fresh fish or shrimp. There was no shrimp for the entire week of our stay. We were also surprised that there was no top shelf liquor here. We stayed at a sister resort and had no trouble getting top shelf alcohol like Grey Goose or even Don Julio tequila. The Barefoot grill had amazing pizzas and we ate this every single day, multiple times a day. The grill would also put out a small buffet in the late afternoon which was very nice as well. The outdoor buffets were our favorite and really enjoyed the food here, there was an abundance of meat choices as well as vegetarian choices. The staff at this hotel were amazing! Every single person we interacted with went above and beyond and made the effort to get to know us and what we liked. The entertainment staff was exceptional. They truly made our stay and without them, we probably wouldn't have enjoyed. We always looked forward to Giovanni and his energy and his whole team. There was a lot of activities to do and shows in the evening although they did end pretty early. The sports bar was also a nice place to go to in the evening, another pool table would have been nice as well as a dart board. The pool is small and gets quick murky near the end of the day but the staff was working hard throughout he day fishing out leaves and debris as well as fixing broken tiles in the pool. The beach is also small but it was nice to be able to snorkel here. We had no trouble with beach chairs but it was low season. Overall, our stay was better than expected and we enjoyed ourselves.

Just got back from Dreams, Puerto Aventuras. "OK" experience overall, but there was one HUGE shortfall everyone should know about. In my opinion, the breakfast buffet is one of the most important parts of an all inclusive experience. This resort failed to deliver on this. The Buffet dining room is very small. The buffet items are lined up on the same wall and in two pieces on both sides of the "Omelette" guy. So, everyone lines up for an omelette, and covers the buffet trays so they are not accessible. Worse yet, the selections at the buffet were terrible and did not regularly include staples such as bacon, ham or sausage each day. These are the easiest and most basic items you must have at a breakfast buffet - I have been to many all inclusives in Mexico, DR and Cuba and have NEVER seen a buffet this bad.Al la cartes were so so - Portofino was the best and we ate there three nites. Pizza was excellent Took a look at dinner buffet twice and disappointed each time - again, the most standard item at a dinner buffet is a PASTA bar. This was not there either. Otherwise, all staff was very happy, friendly, helpful and we tipped them accordingly. Great selection of name brand liquor and Mexican beer. Resort clean overall and plenty of beach chairs. In summary, I was very disappointed simply because there is just no excuse for not having some very basic, daily staples at the buffet - have never seen this anywhere. This would have to improve for me to return to this resort.

Mostly young families here during the week, luckily we found a few young couples to spend the week with. The food was decent, unfortunately their were only about two a la carte restaurants open each night, through the week. Cocktails weren't good, no premium booze, what they had available was to be purchased by the bottle. No lobby bar which I found to be strange and unfortunate every AI I have ever stayed at has one. It's a great way to meet up to start the night. The entertainers (Giovani, Jorge and Mitzy) were excellent they kept the place alive.

Staff very friendly and helpful. Resort clean rooms clean. Loved the small pool by the ocean-it was great for snorkelling Omelettes in the morning were great. Loved that you didn't have to reserve for the resteraunts

This resort is small. I loved the idea of no bracelets or reservations. Pools stayed open till 11. The beach is small lots of seaweed. The chairs on the beach are booked by 7am which is a downer. Food was great. Rooms were clean staff treated you well.

Thanks to trip central, we were able to travel to Riviera Maya and stay at DREAMS Puerto Aventuras. This is an excellent family resort. The pool and the beach are right next to each other. The beach area was private, clean, and super relaxing. The resort offered lots of fun activities. Their kids club was amazing. The evening shows were mostly great. The rooms were very clean. The staff were extremely friendly and caring. The only con to this resort was the food was bland.

The grounds were great, service and food was excellent. The beach was awesome. The room service is 24/7. The kids were entertained everyday and everyone was so kind. The dolphin swim was an unreal experience.

Dreams was a wonderful spot for an amazing family vacation! There was so many fun things to do- the food was great! The staff was friendly and helpful. Great size resort. The dolphin experience was incredible. The beach was clean and nice. Kayaking,sailing kidsclub all great!

Our family just returned from a fabulous week at Dreams Puerto Aventuras. The hotel was the perfect size, wasn't overly large which was great for young families. Our daughters (6&9) were able to get around and always in our view, unlike other resorts we've stayed at in the past. We had a ground level family suite, which was amazing. We were able to walk in and out all day long, and great for us when kids were in room resting after a long day in the sun. We had great food and went to all of the a la carte restaurants. It was extremely nice not having to make reservations. We never had to wait and were always taken care of. The barefoot grille made the most amazing wood fire pizzas. To die for! There was a lot of options and never repeat meals. Lots of varieties and plenty of food! Dulce, at the main pool, always made sure we had something cold to drink and was a sweetie. The Kids Club was fantastic and always had activities for the kids. Our girls participated in crafts and bungee trampoline. It was nice that my husband and I felt safe to leave the girls for activities. The entertainment team was fantastic. They truly keep that resort happening. Giovanni, Bernice, Jorge... Loved the water aerobics, Zumba, foam party in pool, zip lining across Beach, sandcastle competition...all an amazing experience that was a wonderful experience for our family. The nightly shows were good, Magic shows, fire show. We participated in the Dolphin Discovery on site as well. However, I booked directly on the website 2 weeks before we arrived. I was able to get a deal (50%) off entire booking, where it was extremely pricey to book at actual location . The town of Puerto Aventuras also has Dolphin Discovery programs too, where you can swim with Dolphins, Manatees and Sea Lions. Puerto Aventuras was a lovely experience. Our daughters had their hair braided, bought souvenirs and ate amazing gelato ice cream! We were able to see the marina and the fish that were caught during day. We were very impressed with the friendliness, the smiles that everyone gave and it truly was an amazing experience. We would recommended this resort for sure!

Family room is much much too small for 6 people. It should not be advertised for 6 people. Lack of chairs on the beach. Food is not great but acceptable. Entertainment is good. Very friendly staff. Resort is kept reasonably clean.

We booked this resort at the last minute, one week before leaving during March Break. This resort may be small is stature, but is big on offerings with customer service that sets the bar for other resorts! The rooms are spacious, very clean with a nicely stocked mini fridge. The rooms are cleaned twice a day, once in the morning and again in the evening for turn down service. Anything we needed in our room, example hangers or an iron, was delivered to us within 10 minutes. The bathtubs could use a little love as the caulking is showing a little age, but everything is clean. Our room overlooked the Dolphin pool. What a beautiful way to wake up each morning, to the sights & sounds of Dolphins playing! The pool is smaller than most resorts, but never really seemed over crowded. You do need to get up early to get a lounger, but this is par for the course at every resort. The Animation Staff are wonderful. Every resort has Animation Staff, however, there is something special about their staff. They seem GENUINELY friendly, they encourage guests to get involved without being pushy. It's just a very friendly environment. There is something happening everyday. From Aqua Arobics at noon, to a friendly game of pool volleyball, to bubble soccer on the beach, beach volleyball, beach Aqua Arobics, and last but not least, an AMAZING bubble party in the pool! I have never experienced so much activity at a resort while still being able to relax. The food is very good. The breakfast buffet is wonderful with a Crepe station! So yummy! The a la carte restaurants do not take reservations but instead are on a first come first serve basis. If you do not get there before 6pm, you will have to wait about an hour for a table. The drinks are great, the water served at the restaurants and ice are safe to consume, none of us were sick at all. The resort itself is located inside of a smaller gated community which consists of 3 or 4 resorts, condos, houses, a marina, shops and restaurants. You can take a bike from the resort and ride around. It is very safe and quite lovely. There is a little pressure from sales people at the concierge desk but if you simply say "no thank you", they will leave you alone. Otherwise, you will be stuck in a 4-5 hour sales pitch! Be warned. The Dolphin swim is amazing! We did it on the day we left. What a wonderful way to end our vacation. The price is reasonable, however, the photos are expensive. You can barter down the price a little bit, but not much. All in all, we had a great time and would definitely go back. If you are looking for a smaller resort, no long lines, no crowding, good food and amazing customer service, this is the place for you.

There was much that was great about this resort: the food; the adult pool; the family pool; the pool bars; the dive centre (excellent!). The downsides included the a/c odor that seems to prevail in the rooms -- clearly outdated a/c system, as they are LOUD. The last thing I would say is that management took three tries to get our reservations correct (double beds for boys; king bed for my wife and I), even though we had to pay extra with the reservation for this.

My husband and I visited Dreams Puerto Aventuras the first week of March, and really enjoyed the location in the Mayan Riviera, the small size of the resort and especially our dolphinview room with private balcony so that we could watch the dolphins in the dolphinarium any time. Quite entertaining! Rooms are large and very quiet, although there were children next door; the beds are comfy too. The staff is excellent and they're always asking if there's anything you need. Service in the restaurants and at the beach is great. We enjoyed the main buffet, which is inside, and we ate at the restaurants each evening, and we liked that there were no reservations and we never had to wait. Food was very good and we never had a bad meal. The internet cafe always had lovely treats and coffees. We always felt very safe and they take your room number to keep track of you if you're leaving the resort. The beach is very clean but small, and water shoes are recommended because this is a coral reef. We saw many divers going to the marina. Great concierge service at all times. Just half an hour by taxi to see the ruins at Tulum. Never had such friendly service at a resort.

Excellent resort to relax, to snorkel and very enjoyable for kids. Good location to reach interesting places like Xcaret, Tulum ruins and etc. Very friendly stuff, amazing activities and tasty food! We would return and recommend to our friends!

We loved the size of the resort, ground, staff, food and dolphins were great :-) The nighttime shows were great as well. An excellent resort for children too! It was a nice resort to snorkel, the beach area was small, easy to watch children.

The resort was very very clean, rooms immaculate, food areas never disorganized or dirty. Food options were fantastic, really enjoyed the cafe (although hard to get a strong coffee), amazing desserts there. The dining is definitely fine, favourite was Portofino. The staff are extremely friendly and the resort is so small that you get to know them by name and they remember you. Pool is great for kids and adults as well. Beach would have been nice if not full of seaweed, but that is not the resort's fault. Sylvia (hostess at the Buffet) was amazing, really went above and beyond, she treated our son as if he was her own. Edward (waiter at the Buffet) was also fantastic, as well as several others that my memory fails to remember their names. Overall great experience. One negative: resort caters to families with children but bathrooms do not have bathtubs!! It is really difficult to bathe a squirmy slippery 1 year old without a bathtub.

One thing I liked was no wrist bands, no towel tags and no reservation required at the specialty restaurants. My room was upgraded to a king size bed and guess what it also had a loft!!!. The bathroom was equipped with a double sink and the shower was fantastic. Our room attendant kept our room we'll cleaned and well stocked and turned down with goodies and an occasional flower. The service at all the restaurants was exceptional the waiters friendly and helpful. For example my grandson who does not like sushi and wanted French fries, the waiter made a special trip to another restaurant to get him some fries. This was the type of service we always received. There was always someone cleaning and the area was always spotless. The bartenders who were always very busy did an outstanding job. They were even great making special drinks for the grand kids. The entertainment was varied and exciting. While sitting on the beach we were never without a drink because the beach servers were always ready to serve. The programs for the kids were great especially the explorer club where the caregivers kept them busy. Guess what else ,my older grandson took scuba lessons and even went diving in the ocean. All in all it was an exceptional vacation.

Outstanding week in the sun for a family wedding - location for the ceremony was on the ocean in a large gazebo - very beautiful!! Rooms were excellent: large, well maintained and very clean. Great food with lots of options. Two super pools with bars and a good beach with reef for snorkeling; lots of sea life to see. But the best had to be the very attentive staff at Dreams, they provided excellent friendly service throughout our stay.

The Dreams Puerto Aventuras Resort was fantastic. The restaurants have a wonderful selection of foods to satisfy everyone. We had one little guy with us who is a picky eater and we were able to get something for him to enjoy every day, every meal! The resort, small in size, has lounge chairs and shade in abundance, loads of fun activities for adults and children and was constantly being cleaned and raked. Nice variety of evening shows, indoors and out....even an outdoor movie night for children! For those who do not like to vacation with little ones there is an adult area with pool, bar, and restaurant. My husband and I decided to relax in this area for one day and found that you couldn't hear anything from the family area, and this was very nice. Rooms were kept clean, with plenty of towels, very good water pressure, and lots of hot water. Nothing seems to be overlooked when it comes to guest comfort, even sunscreen was left in the rooms. I have never seen this in a resort before and was quite impressed with this added touch. I should mention that we were a group of 11 including 3 children. Every one of us had a fantastic time and would return again, most definitely!

Everything was just ok. Beach was very small and weedy, Restaurant options were limited and long waits to be seated. Buffet was ok. Little variety and often cold. Very noisy. Overall very disappointed.

Dreams was a nice resort right on the beach the pools were a little smaller than average but clean we stayed in the "deal of the day" room 312 not the best views but the room was awesome with a huge bathroom and large wrap around deck it was on the corner so it was real private the food selection could have been better but the 24 hour room service was awesome, nice stay. We visited puerto aventuras, shopped and visit a little bar at the marina called HooHaa Restaurant and Bar a great little place with karaoke, nightly entertainment and the best seafood in the area, the staff were super friendly and the owners personally greeted us at our table, they had great appetizers too. We would highly recommend a visit to HooHaa it's a short 5-7 minute walk from the resort also you can watch the dolphins swimming while you have drinks and lunch!

Overall, this resort would be good for families, but not as great for couples looking to relax. The food was good with a lot of variety at the a la carte restaurants. We were not impressed with the beach as it was small and rocky. Cannot comment on the pools as we did not use them. The service was great, there was always somebody around and everybody was willing to help.

We went to Dreams Puerto Aventuras for a friends wedding. The wedding was spectacular. Would we go to this resort again? No...It was a very family friendly resort, so lots of kids, activities for the kids etc. Very noisy, crowded beach, the sand seemed like it was trucked in, dirty... Slow service in restaurants and for drinks. Rooms were musty, but this is how all rooms have been when we have stayed all inclusive in the mayan riviera...All in all, great place to go if you have kids, we do not, and we prefer a nicer beach.

To start off, the best thing about this place was the service. The way people catered to us was outstanding (thanks to all but in particular to Amado)! My wife's glutan allergy was not a problem here as staff went out of their way to accommodate. The rooms were also very nice. We were on our honeymoon so our room was always prepared in a fancy way. The food was awesome. I thought it would be good but not that good. We love the fact it was unlimited a la carte and no reservations. The best part was complimentary 24 hour room service. The beach while a tad small was also very nice. Great for kids as well! The only thing we really didn't like was the misleading way they tried to get us to join their "rewards" program. We were told we were going for a romantic honeymoon breakfast and would take only 90 minutes at their sister resort. It ended up being the same breakfast buffet as ours and sitting with a salesman for 3 hours trying to get us to join. Regardless of this we will be going back.

Beautiful resort, beautiful beach (very important to me)! The kids club was amazing my 2 daughters 3 and 6 loved it! The staff was amazing and they never wanted to leave! They even had kids yoga on the beach! The food and drinks were great ! It was wonderful to not have to make reservations at the various restaurants.