We stayed in the premium room which was newly renovated but some of the furniture was broken. Beds are not the most comfortable and creeks but this didn’t trouble us much. Most of the staff are friendly .. going above and beyond, with the exception of two or three staff members mostly managing the grilled meats/ pasta station at the main buffet. Beach is lovely and bar tenders are friendly and accommodating. Room service was fine but there were a few days where the supplies were not replenished, but we called reception and had this resolved. The resort seems short staffed so probably something that Karisma needs to address!! They encourage you to use the app for checking restaurant times but the app information is not accurate. This was a little frustrating and even more so since a manager never called us back to address this situation. Staff also gave us inaccurate restaurant information. The food at the Asian and Caribbean restaurant wasn’t the greatest but we loved the Italian restaurant. With a little more attention to detail, additional staffing and some upgrades this resort has the potential to provide a 5 star experience

We just returned from our stay at Azul Beach Resort. The staff were truly amazing and very friendly! The beach of coarse was so beautiful. One of the best I have been to! Because we went off season, there was only 1 buffet open. The food was not bad (if food is more important than beach, then this may not be for you) The rooms were clean and spacious and the bed so comfy. The pools weren't overly big, but always clean and most with a swim up bar. The only thing that I wasn't a fan of was that there were steps (just one) everywhere. It would be easy to take a fall if you weren't paying attention. Other than that, I would definitely go back. I am not one to go looking for perfection when travelling to another country. If you go looking for issues, then you will find them. We had an amazing time while we were there and can't wait to go back!!

We wanted peace on the island we said I do Jamaica. This resort is just that calm peaceful and food good don’t listen to people. it’s not 5 start but 4 I’d say. Freshing up needed in rooms some fresh paint and new bedding some pictures and it would be five star. People are kind helpful and fun. They truly work hard and it shows they care about guest who stay here. Loved our vacation and would return to the Azul. One thing it has not best entertainment at this place. Besides that it’s good great beach and food had tinges of selections And no bugs a plus

Overall, this resort delivers a decent all-inclusive experience, but it falls short in a few areas that are hard to ignore given the location. The beach is absolutely the highlight—wide, clean, and exactly what you’d hope for. It really lives up to expectations and is easily the best part of the stay. The rooms, on the other hand, are just okay. They’re functional and reasonably comfortable, but nothing stands out or feels particularly updated. Our room was fine but spoke to a lot of people there who complained about no hot water. Food was inconsistent. Some meals were enjoyable, but others missed the mark. The most reliable option ended up being the Mahogany buffet at the far end of the resort, where there always seemed to be something decent available and the fireside grill for lunch. Dining elsewhere felt more like a gamble. Entertainment was underwhelming and didn’t add much to the overall experience. It lacked energy and variety, which made evenings feel a bit dull. The Moulin Rouge and Michael Jackson shows were the only real entertainment during the week with the rest being mostly just a DJ. That said, the staff truly stood out and made a positive difference throughout the stay. Everyone was friendly and attentive, but a special mention goes to Safari & Rashika at the main bar, Kevon from the concierge team, Travis on the beach, and Anna Kay at the coffee bar, who all went above and beyond to make guests feel welcome. One of the bigger issues was the overall maintenance of the property. For a resort in such a prime location, it really should be in better condition. The resort’s decking had several broken and loose boards that created trip hazards and require attention. It appears the decking issues are not caused by the hurricane but by lack of upkeep and repair. In the end, if you’re not particularly picky or high-maintenance, you’ll probably have a fine time here, especially if your main goal is to enjoy the beach. But given the location and price, there’s a lot of room for improvement.

Let me first start off saying that this is NOT a luxury resort. It is a 3.5 star resort at best. The staff on hand are actually very friendly and accommodating. The beach is fantastic. You can’t go wrong in Negril on Seven Mile Beach. The pools are small and the decking throughout the resort needs serious repair with a lot of trip hazards. I want to be clear. The deck issues are not due to the hurricane. The deck issues are due to poor maintenance on the resorts part. The food was subpar at best. The only food that was consistently decent was the buffet at Mahogany, and the Oceanside Grill. We paid extra to be in a swim up room in one of the Adult blocks of the hotel. We were placed in the family block. The only time there was a possibility to change rooms was with 3 days left in our vacation. At that point we did not want to pack up, go to a different block to unpack and pack again in 3 days time to leave. The entertainment was just ok. The Moulin Rouge and Micheal Jackson shows were good, but the rest of the nightly entertainment consisted of pretty much a DJ. Bars close at 10 with the Nesta Rasta lounge staying open until 1 am. Negril, its beaches and its people are amazing. We will definitely go back, but we will never go to the Azul again, and we will never recommend it to anyone. While all the staff were friendly, there are certain staff members who should be singled out. Safari at the main bar is the best bartender at the resort. There was also Rushika who was fantastic at the main bar as well. Kevon in the concierge staff went above and beyond to make sure we felt comfortable. Anna Kay at the coffee bar and Oceanside grill always had a smile on her face, and Travis, the beach “butler” was always quick to get you drinks and very friendly. We also enjoyed the off resort excursion with Captain Sheldon Hines. He’s extremely friendly and knowledgeable on the Island’s history. All in all, there are a lot of resorts to choose from on one of the best beaches in the world. Azul needs to up their game if they want to be considered as a luxury destination. For the cost to stay at this resort, it is not worth the price you pay.

This hotel is a quiet resort with a wonderful beach area. The staff are excellent, friendly and very accommodating. We receive an upgrade to premium room, which had a king size bed and a view of the ocean. If you want a relaxing trip this is the place to be.

Staff is fantastic and the views there of Seven Mile are breathtaking. Recommend the sunsets as well.. the Manger and staff we operated with helped us through many questions :-).. enjoyed our stay with Azul.

No towels Bad service Lack of food Not a star maybe a 3 at most Watered down drinks Amazing beach Resort needs a major renovation to bring it up to a 5 star rating its old and run down ...................

Azul resort was overall a great resort to stay at. The pool is open 24 hours so the late night swims were amazing. Resort staff were all super friendly and accommodating. The food was okay, not the best but the Ackee restaurant was great as it had authentic Jamaican food. The beach was beautiful as well! The crowd at the resort was mostly older adults and families and lacked a lot of younger crowds/music/activities. Overall I’d give the resort a 6.5/10.

We would first like to say that the beginning of our trip was a rocky start. Receiving an email from Air Transat just a day before our vacation about the downgrade of the hotel was in itself worrying but as there were over twenty people to consider with their offer we really had no choice as some of our party had already arrived. Contacting them to see what their impressions were aided in the decision that we had to move forward with the celebration as planned. We felt we could deal with issues as the arose. We all arrived safely and always thankful to the pilots and crew that make that happen. We arrived fairly late in the night but give credit to our bus driver for our safe arrival. It is a skill to drive over there. Not sure why but we were given an upgrade to a better room. We had paid for the Premium Oceanview suite and got a swim up room. Nice but in the very last building, very last room next to a very, very noisy highway. I would not consider that an upgrade. We understood the resort to be at full compacity so not worth the aggravation to change rooms. Please avoid any room the backs onto that highway. The birthday celebrations are planned for the Saturday. We contacted the hotel and met with Manuel (Food and Beverage Manager). We give a BIG thank you to Manuel and his crew that made the entire afternoon and evening very special for a special 90th birthday. Family and friends from all over were there to make this a day to remember. Lots of food and laughter. Service was great and everyone enjoyed themselves. As for the resort itself they should be thankful for some of their amazing staff members who made it feel like a holiday. However I would really recommend that the resort rethink how they do their towel service. Seven days there and only one day we had access to beach towels. Not sure why it was a big issue. Other resorts give you a card to get towels or exchange towels. The resort did deserve to be downgraded but I think a 3 1/2 star at most. It is tired and needs a good amount of time spent to bring it up to a higher rating. No one went hungry but they were always running out of things. A very special thank you to the amazing staff that are working in the restaurants for their hard work. Our hostess at the Mahogany buffet restaurant and servers at the bars around the resort. We would also like to give a special shout out to Lyndon our tour driver of "PurposeDriven Tours" Jamaica. He was exceptional on our tour to the Appleton Rum Estate. A tour I would highly recommend doing. He also provides Airport Transfers, Jamaican tours all over the island and private tours if you want. We were glad to at least be out of the snow and into some warm weather. Aside from the daily heavy rain showers it was so nice to be able to swim in such a beautiful location on the Seven Mile beach.

Room- furniture is outdated. Bed was comfy as were the pillows and blankets. Mini bar was stocked daily. Towels and toiletries were always on hand and the room was very tidy. Patio was very noisy from traffic as the road is very close to the resort. Food & Drinks- bar staff were very nice and drinks were good. We did the snack bar ( burgers and fries) ok. We just did the buffet the rest of the week as it was good selection and tasty. It can be quite busy at times. Staff are awesome. Beach- Hands down the best beach I have ever walked on . Amazing sunsets. Lots of boats on the water ( vendors are present all day). Not lots of shade or loungers so you need to get up early or go with out ( lots need replacing) sometimes you had to wait for towels. Entertainment- We went twice (early birds) middle of the road meh. We got a great deal so we were very happy with our vacation and would go back again

Great place to stay ,staff was the best and food was ok. Room was clean and comfortable bed. You can find anything you want on the beach and more. two hour bus ride from the airport to the resort . not much entertainment I’ve seen better in Cuba. Nexus agent was nowhere to be found

Rooms are nice, clean, mini fridge was stocked with drinks, good water pressure. Fold out couch bed was hard and too small for our 12 year old. No blowdryer. Grounds were beautiful and well maintained. Pools were nice, beach was amazing. They were constantly out of beach towels. People were just leaving their things on beach beds to claim them as their own the entire week. Food was pretty good (we’re vegan and they were happy to accommodate when we asked). Tipping is expected for everything which was a bit annoying. Execs should just pay the staff what they deserve instead of putting that responsibility on guests. Loved the staff, very friendly and helpful. Entertainment was mediocre but we appreciated their effort, some shows were better than others. Overall the resort is a 4 star, not 5.

The beach is wonderful we had booked a swim up suite in the adults only section. There isn’t enough sun loungers at the beach. You have to get up at 4am to reserve one. There’s also lack of towels the resort. the workers work hard and are friendly but everywhere you go you’re always missing a little bit something maybe there’s not beer because the machine froze, no more mint for drinks. The food was good but the dining experience was similar to the bar. You might order a meal and then they’ll tell you. Oh yeah, there was no coleslaw. They didn’t give you an extra option. You just are missing it.

This is rated at 5 stars but in no way is it even close to that. Maybe a 3 star or slightly higher. The resort is located very close to a busy and noisy road. Tiny entrance way and you can hear the traffic from most rooms especially those near the closest rooms to the road. So if you have a swim up room and are hanging by the room its hard to have a conversation with your direct neighbours since the traffic can drown out conversations. If you are by the beach you can still hear a bit but the beach has other traffic issues. Normally the water is crystal clear and the swimming area has buoys to denote the swimming area but there are many boats promoting glass bottom tours, parasail or tubes just outside the swimming area and those boats tend to stir up alot of weeds that end up clouding the water. That pretty much happens every day! In the morning the water is clear but by 1pm it can get cloudy with the boats stirring up silt etc. The water is shallow generally and as such can get quite warm by mid afternoon. So you can swim in the ocean all day if you can deal with the boats going back and forth. The rooms in my complex area, building 1, were very tiny with no places for you to put your clothes so you basically live out of your suitcase on benches. I asked the front desk if they had any furniture they could put in the room. Sorry no they said. Turns out the rooms in building 8 and 9 are bigger and have furniture. Our neighbours had to switch rooms to building 8 and of course the resort dinged them for extra money per night just to get a good room. We arrived late in the afternoon and since we were tired we took the room we were given. In the morning we noticed very low water pressure on the hot water shower head. We chalked it up to bigger demand in the morning but it turns out it was just poor maintenance. The next full day we politely asked if they could look at the shower right around breakfast time. We checked in at noon. Nothing according to the front desk. We ran into two people who were supposed to be our concierge and told them about the water pressure issue. Then we checked again at 3 pm. Still the same. Since there is no West Jet rep on site I resorted to contacting our Nexus Rep (excursions and transfers) via WhatsApp and then things got started. Around 4:30 two guys showed up with tools but one guy had to go back to get some plumbing tools. He came back with a replacement USED valve/mixer and tried to install but didn't have any thread tape. He got it to work but it was leaky. He left since it was the end of his shift and the other guy came back and had to remove the valve and then put on the tape and re install the new used valve. Laughable. He got it to work sort of but still leaking. SO we had to take a shower and go to dinner and left him there to continue the repair. Not even an offer to move rooms... no offer to upgrade. Nothing. So by 8 pm we got back to the room and he was just finishing up but had some how damaged the ceiling drywall which meant the next day they had to have more staff come with drywall to repair the ceiling. It was like a parade of people in and out of the room the next day. My feeling is that they should do all their maintenance before the customer shows up not while the customer is there!!. As I mentioned to the Nexus rep some days later, no one comes to a place for vacation and wants to have to complain about maintenance every single day! Just maintain your property. Having said that there were many many maintenance issue. The bathroom vanity had a marble top with mirror edging. In our case the mirrors were all broken. As well they have many non wood deck planking around the pools and walking path and alot of those were cracked and had big gaps in the planking. Very poor maintenance. Some of the restaurant equipment stopped working ( pasta/egg station) . Of course in Jamaica the beaches are public so you constantly have sales guys on the beach selling excursions, jewellery, hats, artwork etc. Every single day and all day long. Even into the evening. Fortunately there's alot of beach chairs and sun beds but you need to get up at the crack of dawn to save a spot otherwise you are out of luck. People saved these for hours even if they were not sitting there. Staff is fine and food is adequate. I particularly felt the Italian restaurant was decent and consistent. Our rep at the hotel was not there at 10am the first day so I was not aware of the need to book the restaurants on the Azul app. I managed to book two a la cartes but then everything was booked solid. Not enough capacity. A number of people left the resort and went to outside restaurants and they seemed pleased with the quality and price. The main buffet is fine but again in some cases they run out of things like fries and they needed to crack out a big pot and make some fries in the pot. One thing I particularly hated was the promotion of the hotel to become a "Prestige member" which entitles you to discount rates and higher end rooms in the prestige building . They make you sit through a 90 minute plus presentation showing you various properties worldwide on a secure website showing pricing for a week for members. When it comes to the bottom line for members (various tiers) the guy pulls out a pad of paper and scribbles out the entry level 5 year membership for $7,000 USD or a 10 year membership for $21,000. Just scribbled on a piece of lined paper. The top tier was $250,000 for 20 years. Sounded like a ponzy scheme to me. In return for your patience they give you a $100 prestige dollar certificate. No real pressure but seemed pretty hinky to me. If you are looking for a 5 star place across the board then this is not the place. If you have prestige membership then maybe its 5 star but the rooms are pretty spotty and if you want something better then they are going to ding you big time per night. EVEN IF THERE ARE ISSUES WITH YOUR ROOM. Plenty of good resorts on this long beach and some that are legit 5 star places. The proximity to the beach makes this place acceptable otherwise its a hard pass. We would go back to Jamaica but not this resort.

Well maintained and right on the beach. Numerous pools to choose from. Food was great at the buffet, lunch spots, Ackee and the Italian restaurant. We had the premium ocean view and it had a great view of the ocean. Be aware of the constant asks to buy something or some sort of sales pitch but overall would still recommend.

The room that we had was very nice (honeymoon suite). Grounds were well taken care of and overall cleanliness was good. The majority of the staff were nice and always willing to help. We did, however, have an unpleasant experience when we checked in. After a 5 hour bus ride from the airport that was supposed to be only 2, the front desk person who checked us in was very rude and unwelcoming. She spelt our last name wrong and when I pointed it out to her, she grabbed the tablet away from me. Not a very good first impression of the property - that's for sure. We tried all 3 of the specialty restaurants and the food was not what we would have expected at a 5-star resort. The dinner buffet was hit and miss - some times good and other times, not so good. They had roast beef on the buffet one night and it was so tough, you couldn't cut it with a knife. The wait staff were great - no issues there. The breakfast buffet was good as well as the lunch BBQ on the beach. We were disappointed that there weren't enough lounges for everyone on the beach. You had to get up at 6:30 am to put a towel on a lounge - again, something I wouldn't expect at a 5-star resort. Also, staff were allowing guests to reserve more lounges and sunbeds then they needed. For example, we saw a couple using a large sunbed as well as 2 lounges and an umbrella when there were other guests who couldn't find anywhere to sit. I read comments on FaceBook that people were giving staff money to hold chairs for them - definitely a practice that needs to be addressed by management. Experience with bars okay overall.

The hotel grounds are well kept. The swim up pool is nice drinks are okay but they are always out of somthing. Example mint, banana, rum cream the list goes on. Everyday was different some days they had what was on the menu but most days they did not. This hotel is not worth the price at all. I was disappointed, to say the least. No hot water around dinner time, our swim up balcony door wouldn’t lock. Lots of people asking you to buy stuff on the beach, which got annoying.

Beautiful resort, clean, staff friendly. The restaurants were closed and the food was terrible. The authentic Jamaican food was missing. The fish was over cooked. Music was missing throughout the resort. Lots of renovations.

Overall the resort was good but needs a bit of updating. We appreciated that we were upgraded but did not feel the price we paid was worth the accommodation.. the staff overall were amazing in most areas. We were in the premium section 11 and we there was lack of waiters on beach. 7 days we may have seen them 2 times. We did notice that more focus was spent on the adult only side which was 2 ft away from us. Food was lacking especially the fruit. We had to purchase our own mangoes and passion fruit from vendors… extremely disappointing. Once again the staff I. All areas were amazing including the security on the beach. Now for Sunwing.. we did not see or get a call all week from them, we also had to call ourselves for transfer back to hotel

Everything at the resort was fantastic, except for the food not so good. But, the property was nice for walking and the beach splendid. The staff and people are very nice and friendly. The place is clean and service good. When you call they come. I would recommend if you dont care about getting good authentic Jamaican food on the grounds. However, Negril is small and there are lots of places near the resort to get food and it's safe for tourist to get out during the day time.

The resort needs to be updated overall… the walkways are uneven which is a falling hazard … no elevators … not condusive to people with strollers or injuries. The loungers on the beach are old and dilapidated… not enough umbrellas and the ones they have are falling apart. The food at the buffet was atrocious… hardly any fruit and when asked if they had a certain fruit they would say it’s not in season, meanwhile there were vendors on the beach selling the fruit we were asking for… weird! The accomadations were ok… the rooms were spacious and clean except for the unwelcomed guest I found in one of the drawers (cockroach) … the waiters and entertainment staff were great and friendly but the front desk staff especially the front desk manager was rude and dismissive! Made the beginning of my trip very unpleasant! The only thing salvageable about this resort is the beautiful beach…. Definitely would not go back or recommend it unless some improvements are made

My husband and I celebrated our 25th wedding anniversary at this amazing resort! I can't say enough amazing things about it but I'll try ;) Extremely clean rooms and so is every single bathroom all over the resort! Zero mosquitoes, no bugs in the room nor balcony (apparently they spray the resort at night and amen for that!). Staff are all super nice, beautiful beach and beach huts, beautiful pools, excellent food, everything was absolutely PERFECT! Thank you so much Azul Beach Resort for the best vacation we've ever had (once you go 5 star, you can never go back) xo

Service left a lot to be desired. No towels or enough chairs on the beach, mini bar in room not replenished without calling room service, shortage of rum at the bars. Lack of quality entertainment. Long lines and long wait times for tables to be set at buffets. Not enough choices in a la carte restaurants, eg no steak restaurant, and food at buffets lacked variety - the same stuff each day.

The grounds were beautiful and there were several pools throughout the resort, each one had a swim up bar. The resort has 3 al carte restaurants asian, Italian and Caribbean they were all excellent, they had a couple of beach grills where you could get panini’s or burgers or Jamaica patties. The beach was beautiful and you had to get up early to get chairs or pay the pool or towel guy to reserve for you! Entertainment was okay typical of most resorts!

We cannot say enough positive things regarding this resort. Although a bit dated, everything was spotless, functional and constantly being cleaned or maintained. Our focus is the water, and the gently waves in the ocean were terrific to float in. We also had a deluxe swim up room with a great view of the ocean which we used quite a bit. It afforded ready access to the swim up bar, so within seconds we could refill our drinks. The food was great, if something wasn't to our liking it was because we were exploring new tastes that personally didn't suit our pallets. Now for the best part, the people at the resort. Everyone was friendly, helpful and would go out of their way to assist if asked. Including when it was not their duties. They either assisted or immediately found someone who could. Employees we regularly interacted with quickly started greeting us by name as did we. Special shout out to Antoinette at the swim up bar, we and others kept her hopping and she only had smiles and great banter in response to our silly antics. Natalie (concierge) checked on us at least once a day to ensure we were enjoying ourselves and whether we needed anything. After the first morning the hostess at the palms where we had breakfast each day greeted us by our first names and made us welcome (I am embarrassed that while there and till now could not wrap my head around remembering her name). As above, we look for a vacation where we spend most of the time relaxing in the ocean or pool, not overly noisy/busy, yet with a little bit of entertainment here and there to enjoy when the mood strikes us. This resort was firing on all cylinders for our tastes. Nothing is ever completely perfect, so I would put the Azul at 4.5 heading towards 5 stars

Where to begin - to keep it short, this resort has so much potential, but unfortunately the ownership cares more about the money then the resort itself. The beach is absolutely stunning and along side the fantastic staff of servers, cleaners, bartenders, cleaners and entertainment crew they are the shining light that keeps this place open. Other than that the resort overall is in a desperate need of makeover and most of all the food needs to be better. Very small selection at either buffet. Food is over cooked and the staff is over worked. Little to none Jamaican food to be offered. The restaurants were disappointing -as the staff did the best they could with the ingredients that were made available to them. The main lunch bar (garfields) went from being open daily serving Jamaican food to a disappointing 3 days on the weekend only. We only found this out when we got to the resort. This was not on AC website nor Azuls website - we were quite upset about this as it was one of the only things we were looking forward to having. The ownership staff was on the resort and were too busy having meetings and enjoying the free food and room to care about the issues with the resort as nothing was resolved during their visit. I first had witnessed upper management see a puddle of water pooling in the buffet which is a potential hazzard for the staff and guests and did nothing about it when it was shown to him. We are in no way hard to please people and always keep an open mind when visiting any resort or destination. However when you are charging the prices that Azul is charging for a so called 5 star resort and only delivering with 2 star accommodations and food then that is where we have an issue. Until there is a major change with the upkeep of the resort, the food and the ownership staff we will not be returning or recommend this hotel.

This resort was able to manifest and maintain the laid back, celebratory Jamaican Vibe in every aspect of our day. The grounds,the restaurants, the bars, the pools were amazing!! The food tasty and plentiful But the 2 highlights of this resort were the Beach and the Staff! Never have I felt so welcomed at a resort ! Upon arrival our Bell Boy greeted us with, "welcome home ". and for our entire vacation all staff members worked tirelessly to make Us feel at home. Our every need was anticipated and provided with grace and a lot of fun. The beach was 7 miles of beautiful white sand and crystal clear waters. We never experienced any crowding or the lack of chairs We can't wait to go back!!!

My husband and I stayed at the Azul Sensatori Resort in Negril in mid April. After reading so many of the other reviews of this resort, I find it hard to believe we were actually at the same place! I guess it all comes down to expectations and personal preference. This was not the resort for us. This was our 8th trip to Jamaica. The Jamaican people were wonderful and welcoming, always with a smile on their face and a friendly greeting. The weather was beautiful, the water clear and warm and the beach lovely…although there are better stretches of beach in Negril, with fewer weeds. Our expectation for our vacation was for rest and relaxation and escape from our busy lives. We got none of that at Azul. Our room was in block 8, second floor, overlooking the swim-up bar. So as you could imagine, during the day there was a lot going on below our balcony. After a day on the very busy, crowded beach, we weren’t able to come back and chill on our balcony in the afternoon due to the noise and commotion. Unfortunately for us, there was no end to that at night as the people below us chose to congregate and party outside their room until the wee hours of the morning. This resulted in very little sleep for us. We did mention the issue to our concierge and they offered to change our room but given that there are no rules as to noise at night we realized there was no guarantee that another room would be quieter. This resort has a lot of buildings on their strip of land. Everything is very concentrated with no real open areas or greenspace or areas for groups of people to get together and party….not a good set-up for people who want peace and tranquility! The food was just ok. The buffets were mediocre at best. The Ackee Restaurant was good, with a nice ambiance overlooking the ocean. We did not eat at the Hua Hin Restaurant due to allergies. The La Romagna Restaurant was excellent but required a reservation. We managed to eat there once, then made a reservation through the concierge for a second night, following the ‘48 hour ahead of time’ rule, and had a confirmed reservation for 8:15 on Friday night…when we showed up for our meal we were told they had no record of our reservation and they could not accommodate us….very unprofessional! We ended up eating off the resort on two nights. This is definitely not a 5 star resort, and definitely not worth the money. There are a lot of resorts in Negril…stay somewhere else!

Everything was very good. I believe it worth at least 4 stars for sure. Our suite was amazing: big rooms, huge balcony, amazing ocean view. I'm not a foody person so food was very satisfying for me. I do not drink alcohol but people who are into it told me selection and quality of mixed drinks was quite good. Also it worth to mention well-equipped gym. Beach is very nice but water is a little bit too shallow for comfortable swimming. Now, if you are looking for late night entertainment this resort is too tranquil.

The Azul SENSATORI is beautiful. We truly enjoyed walking the long, white sandy beach, swimming in the clear blue ocean and soaking up the sunshine. The food was good with lots of variety. We enjoyed the extra touches like infused water, picking out an all-natural scented soap, room scent and choice of pillow. The hotel grounds & pools were kept well and very clean. As an FYI the adult only buildings are situated between the other buildings so not really separate. Also we had to change rooms in building 8 as there was a constant water gurgling noise, we couldn’t sleep! We were on the first floor I think it came from the pool filter. We overheard other people complaining as well. Our second room in building 11 was nice. The restaurants cater to food allergies and there are two nice coffee/smoothies/ice-cream bars. The couples massage at the spa was very relaxing! The nightly entertainment consisted of solo or small group vocalists, they were good. Just to note, the resort gets very quiet around 10pm.

We spent Feb 1-8 at the Azul and we loved it! The staff was great , friendly and professional . The beach was really nice , water clear and warm . The drinks were outstanding and food really good too . Loved the Ackee restaurant and the jerk chicken and pork at Garfield’s should not be missed . We had a premium room and found it super clean and cool . The turn down service was a really nice touch . Thanks for the great week !!

Absolutely beautiful, amazing people and service, clean, and great food. Would definitely recommend, would suggest staying 10 days because you lose basically 2 days in travel time. Quite far from the airport

The highlight of this vacation was the gorgeous beach. The resort is nestled on it and it was a very close walk from the room to the beach, no matter which building you are housed in. There is much wild life to see and most exciting were the starfish and sting rays. To start, the food was OK, the buffet was very disappointing but the Italian, Oriental and Caribbean restaurants were very good. Lunch was OK if you had the BBQ or even sandwiches at the small cafe. Service was OK only, did not find the workers overly enthusiastic to help but must say, everyone is very friendly and welcoming. Very nice resort, very modern, but found it expensive compared to others when being compared.

Service was incredible, clean and bright rooms, happy people everywhere. Oh, and the food? PHENOMENAL! The Asian fusion restaurant is to die for and even the buffet at Mahogany felt like a five start restaurant. Will definitely be returning, thank you Natausha for the perfect booking!

The resort is very well kept. The staff is extremely friendly and the food is better than most resorts. The kids playhouse is perfect for entertaining the little ones. I wish the resort were closer to the airport, but with the new airport coming to Negril that won't be an issue for long.

Excellent room, great food options beyond the Huge buffet option for most resorts, beautiful beach and lots of lounges and even many of the large beds. Check out Brandon (lifeguard) on the beach, he is your go to guy, and see Roxanne or Jasmine at the coffee shop (great Americano's) and Laverne at Mahogany. All great folks and great service. My wife had a massage from Claudia and said it was terrific. We will be back. I really enjoyed the dining options, lack of the huge crowds, no rush for chairs and likely the best service we have had, and we have been to Jamaica 8 times at different resorts.

the hotel and everything else was fantastic. Beautiful resort, and would go again, except can only go by Sunwing. We paid for 2 rooms as I went with a friend, ocean view. My view was of the room across from me, no ocean view at all unless I hung over the balcony to see a tiny view. My room was beside the road and I was awakened at all hours by the noisy road. My friend was put in a room 2 hotel blocks away and she had a view of the noisy road. We asked to be moved, no one would move us, but other people were being moved to better rooms with no issue. I spoke to the Sunwing rep who as well, would do nothing to get us an ocean view, or even close to each other. She was an awful rep for Sunwing, her answer was to put us at another hotel and charge us more. It was not till the 5th day of a 7 day vacation that a manager who was off sick, came back and offered only me a better room away from the road, with a view. I saw no sense in packing to move rooms with only 2 days left. I loved this resort, would really like to go back, but after my treatment by Sunwng, and the awful area our rooms were, I would not travel with Sunwing again, as they have made no attempt to make us want to use them ever again

This was our fourth visit to a Karisma property. The other three were in Mexico. We loved the Azul Sensatori in Mexico, so we wanted to try this one. Loved it! Lovely hotel, beautiful beach, and wonderful staff. The à la cart restaurants were great. The buffet restaurants were average. Concierge worked magic to accommodate our needs. No elevators! Usually ran out of beach towels. Lots of lounge chairs. The only downfall is the 90 minutes from airport. I’d return for sure.

We just returned from our trip to Azul and had a amazing time! The staff is super friendly and always making sure your having a great trip. There is to many people to name! Everyone of the resort staff did a amazing job! The food at all of the la carte restaurants were all delicious. Our favourite was Garfields Beach House! Everyone of the bartenders were very friendly and went out of there way for you. The beach is amazing! You can just walk until your back burns lol We’ve been to Jamaica 5 times and this was our first to Negril. It is worth it! We’ll be coming back for sure. Are only negative thing to say is that there was no Sunwing Rep at the hotel. He was there from 1:00 till 2:00 and he seemed always rushed to leave. We had a problem booking an excursion to go to Ricki’s cafe. It’s the first resort I’ve been to where there isn’t a sunwing Rep at the resort for the full day. But this had nothing to do with Azul. We’ll be talking to Sunwing about this. And if you are worried about going to Jamaica because of the lockdown? Don’t be. Montego Bay seemed like there was more police presence and a check point leaving St. James the rest of Jamaica seemed normal. We will definitely be coming back to this resort!!

The beach area was long and beautifully kept and by far the best beach in the area. The hotel grounds were amazingly kept, the rooms were immaculate and well set up with a balcony overlooking the pool and beautiful views of the ocean. The food was amazing and there was good entertainment nightly however an itinerary would have been nice either posted in the lobby or in the rooms about where and when the entertainment was as well as a run down of the facilities available to use. We did arrive extremely late so perhaps that was why we didn't get the full orientation and the representative we were to meet the next day from the airline couldn't make it.

The hotel is updated, the newly added side has very high end finishes and the restaurants are fantastic. The only downside to the property is how far away it is from the airport and other possible excursions.

The hotel itself is beautiful and newly renovated. The rooms are well appointed and all balconies have an ocean view. Sunsets are perfect. The food was great; breakfast at Mahogany was delicious. The staff are very friendly.

Simple resort but affective, food was good, people were friendly, night entertainment was great. Having access to Food/Entertainment/Sales manager allowed me to give some improvement suggestions which were accepted in a positive light. Based on Catamaran breaking down during use/rescue; suggested some improvements in the hope it is prevented.

Everything about this resort was 10+++ Upon arriving, instead of lining up to front desk we were ushered to a comfortable sofa, handed a moist towel to freshen up and a glass of sparkling wine, (no tacky bracelets) from there we were registered and taken to our very spacious, spotless, fresh room with a huge balcony overlooking pools, palm trees, ocean and spectacular sunsets, (this was a standard room). The staff was very attentive and friendly. The beach and amenities were always clean and inviting. And even though the beaches in Jamaica are not private we always felt safe with the security always watching over the guests. THE BEACH WAS SPACIOUS, ABSOLUTELY BREATH TAKING AND YOU COULD WALK FOR MILES!!! SWIMMING WAS THE BEST, SHALLOW ENTRY, HARD SAND TO WALK ON NOT WEEDY OR ROCKY. All 6 restaurants were simply a gourmet feast,every single meal out did the last one. The house wines and beverages were A1, along with a beautiful selection of wines to order at cost. The entertainment was not as grand as some of the other resorts I have gone to in the past, but they were very entertaining and very enjoyable, I wouldn't change a thing there. The spas looked amazing, however I did not venture too far from the beach, next time for sure. Tons of wonderful programs running all day that were available. Though I no longer have little children, I would definitely go back with my grandchildren, the kids area looked amazing. One area I particularly enjoyed was the coffee & ice cream bar, they served up amazing healthy smoothies of all kinds, and of course we would have to have a cookie each day, only because they were so good!!! The only negative was you would have to get out early to make sure you had a lounger & umbrella for the beach pretty early (7 am), but I'm sure that the case at most resorts. Conclusion, WE LOVE AZUL BEACH RESORT, SENSATORI JAMAICA!!!

good but could have some fans or air conditioning in the restaurants area as for the room,they could have being clean better they didn't change the sheets on the bed the whole time we were there all they did was just make the beds, the food was ok but it should have moer island food and after 10pm you weren't not able to get any form of meal