I felt like I was truly in Mexico. The people food and experience was amazing. I would suggest they vary the music and reduce the volume. Our group of 20 did have some form of g. I. Issue. Love the beach, turtles and sun and surf. Tammy was a fabulous agent and very helpful co ordination this trip

The hotel was wonderful with grounds well kept . Food was great. and service and friendliness of the wait staff was superb. The check in counter staff was sometimes good , sometimes not so good. (One of the girls wanted my passport to exchange a 20 US dollar bill to pesos, but the next day the most friendly gentleman behind the counter exchanged it for me, no questions asked. My only beef with the hotel was that there was never any chairs by the pool or the beach. People would always put their towels on the chair in the very early morning and not come back. So their chairs were taken for the day. Otherwise, I had no complaints.. It was a nice get away.

The service in the main dining area and the Italian restaurant was excellent. The food was excellent. For the amount of people staying there the snack bar restaurant should have been open from 11:00am to 9:00pm at night. The food was excellent but service was very slow. There were not enough tables and chairs for number of guests. Not enough lounge chaises around pool. Many were reserved by guests by 9:00am. There were not enough umbrellas for the hot sun. I had an unfortunate encounter with security when a pastor who came to meet me to accept donations for the poor people in his church. Security shoved Pastor John and told him he had to leave. I had no idea restrictions for visitors were so harsh. This all took place while I was sitting on the bench waiting for him. I would have told the desk to expect him had I known. Laura

I’m glad that I’ve pick a new destination for my vacation. This Emporio hotel was a great family oriented resort with great Mexican food and almost Mexican music all the time. No boom boom at the swimming pool which made my stay more adorable. Will recommend to everyone who want to relax . Beach is fabulous and some shopping and restaurants just across the hotel.

The grounds were pretty and well maintained. The pool was clean and a good size. The open eating/restaurant, areas were good in that they were open to the fresh air. The bathrooms needed up dating. The brick work around the pool needed to be replaced though they were kept clean. The staff was delightful. The fact that the majority of them didn't speak much English didn't matter, it added the the Mexican atmosphere. Same thing with the other guests, mostly Mexican. That too added to the local flavour. Sae thing with the food choices, mostly Mexican.

My objective in choosing this package was to find 2 weeks in an all inclusive, 4 star hotel in Mexico, on a beach and with direct flight from Montreal, for under $2,500 Cdn. This package cost $2,600 and I have no regrets. 5 hour direct flight on Air Canada, long queues for processing at Ixtapa airport but short and agreeable bus trip to hotel. Hotel is right on fabulous, uncrowded, golden sand beach. Best ever for walking. Older building 10 storeys. No balconies. Good views. Comfortable beds, rooms and ensuites could do with reno but pleasant and very clean. As well as North Americans, this hotel has many Mexican guests mainly from Mexico City: young families, including many well behaved toddlers and babies and some grandparents. One night a week we could reserve in fancy Italian restaurant Arrecife and another night for tables set up on terrace directly overlooking beach with grill. On Saturday night big fiesta themed meal set up under the stars. Otherwise ate buffet style in Condimento restaurant, again with amazing views over beach. Food good and included tasty Mexican dishes. Grounds well maintained. One decent sized pool, plus separate children's pool and Jacuzzi. Staff friendly well trained and managed. Hotel generally run as tight ship.

Accommodations and food was good. The room was fairly standard and clean. The food lacked variety but the selection was authentic Mexican. There were beach and poolside lounging options and it was easy to secure a space. The price was very good and it was a great value. The vendors were not too pushy and the beachside massages were awesome. Staff were all very friendly and the weather was amazing.

This hotel caters to the local people-the staff can hardly speak english-the rooms are ok for a hotel-the food was cold all the time-bar service on beach you couldn't find a server-we were all inclusive but most english speaking people staying there were not and they maybe ate breakfast there but went out for dinner across the road where the town of ixtapa is.

If you enjoy construction, constant noise, large mexican weddings, an over crowded pool, lousy food patio doors that don't open, hearing the announcer by the pool from 8 am to 9pm, an poorly stocked bar, air canada vacation reps trying to sell you over priced tourist packages, and the deserted restaurants of ixtapa...well this is the place for you. Don't expect Trip Central to care, they are just selling the package and will do nothing even if you have been a customer for 11 years. We just walked away from this place 3 days in and went to a hotel in Zihuatanejo. Oh and if you are wondering if this is a get what you pay for experience, we've been travelling to ixtapa/zihua for 10 years and stayed in many nice places. We reviewed this hotel and it seemed nice. But we were totally ripped off here. Go elsewhere and buy elsewhere

The Emporio is a bit run down but the food is great. There’s lots of activities and the pool was always crowded so if it’s peace and quite you want this hotel is not for you. There were many families with children, it was the second week in March, not sure if it was spring break? The beach is not good for swimming as the waves are too large. We enjoyed the included 2 hour bike tour. There is a bike path that makes cycling quite safe. There is 1 tennis court, in good shape.

We did everything from lounge at the resort, bike the 10km ciclopista to playa Linda, snorkeled on ixtapa island, swam at Las Gatas, wandered around Ixtapa ans Zihua has drinks and food. Everything was amazing. I would be back in a heart beat. I love it here so beautiful and clean plus the people are so nice.

Lets start with the good. The staff truly (for the most part, well get to that) make this a great hotel. From the bell hop to the ladies seating you at the restaurant, nothing could make them better. Except one. The grounds, and the hotel itself is (again for the most part) kept very well. The food is what the food is, its Mexico, not Paris. The staff member that made the best impression was the lady at the coffee cart. She truly was a great representation of what the hotel should be. The hotel amenities are sparse at best, but that is one thing that drew me to it, as the wife and I are not stay on the resort the whole vacation kind of people. The pool is kept clean, as is the kids area, and the hot tub. Grounds maintenance was second to none. The location of the resort to the local area is perfect. Locals due use this hotel as well as tourists, which is another great item, you are forced to immerse yourself into their world. Shopping, restaurants, etc. directly across the street, with a tourist "market" a few min. walk away. Market is in quotes as they don't have much in the way of local artisanal items, more of the same factory manufactured in china goods that all tourist areas have. Now the bad. As mentioned above the cleanliness of the resort in a whole is great, except the bathroom in the room we had (708). The support handle in the shower has separated from the tile at the lower mount, and in there is about a half inch of black mold growing and festering. I made mention of this to the front desk on two separate occasions, but nothing has been done (at least at the time of my leaving) to rectify this. Mold in the shower may not be a downturn for most family's, or people, but my wife only has 1 lung, so any infection can be extremely harmful to her well being. Over all a great place, and I would consider going back if only I could be ensured the mold issue has been handled in the room before I drop the cash.

We stayed at the Hotel Emporio for the first time last week. Our experience was wonderful, from the service, the food and the facilities. Our room was located on the second floor (no view), it was large with a king size bed, small fridge, large bathroom with shower with plenty of hot water. The hotel and grounds were very well kept and clean, staff were constantly cleaning. The food was very good, just not a large selection. The staff from the bartenders, the waiters, the lifeguards, were all very pleasant and attentive.

While the hotel doesn't have the fanciest rooms it does have a swim up bar, daily activities, a buffet with pretty good food and the best service staff. We didn't mind the room as we didn't spend too much time in it so really it didn't matter too much. Definitely going back within the next year!

Good day We stayed here February 14-21 , an, as mentioned middle class Mexican designation. Many families that take over the pool , we are beach people and so no issue. This resort is small but ground are well looked after and the sunsets from there are most amazing . Room was great on the third floor with a view of the buffet , pool and Ocean , if the window was clean it would have been perfect but it was very much covered in salt and sand , no real issue Buffet was most excellent , no shrimps or fine meat cuts here , mostly Mexican dishes with a great sweet table , fresh pastry's for breakfast that included amazing pound cake and so all good to me . Vey tasty taco's Quesada's you name it , lost of fresh hot sauces . Maybe not for every one , but we sure did not miss burgers fries or any of the usual North American crap. Beach is great to walk , water only for those that respect the ocean , not kid friendly . Drink Service on the beach from 11 am on , tip large in the AM [ 100 pesos or 7 bucks] and you will get great service. Many restaurants , shops ETC just across the street , safe to walk did so daily in the evening . Cabs cheap to get to other beaches with better swimming. buy your tours on the flight there from sun wing best deal , if flying with them , in CANADIAN $$ We did not and paid huge in American that they then converted in pesos and so you get taken every time again . did a sun set cruise ,as mentioned paid to much but still worth it . Would come back in a hart beat , of course the great weather helped making this week for us to be fantastic .

A very nice resort on the smaller side, but that's what we were looking for. A large selection of food betweeen the buffet and the other restaurants. Excellent location right across from the bars, restaurants, shops and market.

Room was good size for 2 and staff were absolutely superb and accomodating, especially the Activity Group with Carlos, Daniel and another activity provider!!!!! I was fully involved in the bicycling of 20 kms to Playa Linda, saw the alligator refuge, great flea market and wonderful beach, lots of water activities at the pool and zumba dancing, well done guys!! The Food Service and Liquor Service Staff were all fabulous as well, I would definitely come back to Ixtapa!!

The Emporio Hotel is On the Ocean, The food was the best I've had at any all-inclusive Resort. There were lots of Activities and an Attentive Friendly Staff. Ixtapa is lusher, hillier and not as dry as other places I've been in Mexico. I'd love to go back next year! Same time, same place Same Hotel. Thanks for a great time!

The start of the trip was great, there was a representative to greet us at the Mexico airport and show us to the correct bus for the trip to the hotel. The rep. travelled with us on the bus and informed us of the does and don'ts for the stay in Ixtapa ..The rep. was around every day to make sure everything was going as it should be.The hotel was as described in the trip information. Nice transportation back to the airport at the end of our trip. All I can say well done for Tripcentral ans Air Canada. I would recommend this trip to anyone.

Found the Hotel and Pool areas to be clean and maintained maintained. The Staff pleasantly provided good service. **********************************************************************************************************************************

The four star rating is a bit high for this property. The hotel itself and grounds are solid 3 star but not much more. On the other hand, the staff is on the high end of 4 star. Emporio has really invested in their staff and it shows. Unfortunately, and this isn't the fault of the hotel, but the noise on the mountain view side of the building is unbearable at night. This would be a common problem to most hotels in the direct area. The night club thumph thumph from 10:30 pm until 3:30 am is just incredible. I just don't know how this is permitted to continue.

This resort is advertised as a Mexican family resort and Mexican families come in by the busloads. We had booked this resort w. AIR CanAda Oceanfront rooms but due to software issues we were checked in to streetside which were fine as despite reviews there was little noise coming from the bars across the street. However after changing rooms twice we were given an oceanfront room free of charge 2 days later. ROOMS: Some smell of mould but the hotel will change rooms if available otherwise very clean and beds comfortable. None of the rooms have balconies REstaurants: Sunset grill - delicious bbqd food with good variety of salads and desserts Buffet: Most times absolute bedlam, food is mostly Mexican and the same every day for breakfast and dinner. Lots of fresh fruit at breakfast and pancakes for the kids. Pool snack bar: hamburgers, hot dogs and french fries Pools: excellent small children's pool with slides and shade Main pool: Too small for the amount of guests at resort. Lots of children splashing and sitting at swim up bar Beach: Awesome - can walk forever, beautiful sunsets, soft sand and fun waves. Would definitely come back to Ixtapa but not this resort as way too many guests for a 200 room resort. Many large families with lots of children. Although all were very friendly, kind and welcoming and we did enjoy meeting many of them.

Stayed week of Mar.3-10-oceanfront room, like others have said, noise can be a problem at night, and it does not matter where your room is located. The noise can come from other resorts having live bands or weddings etc. The noise was only an issue for 3 nights and we wore earplugs so not a problem sleeping. The room itself was older with a lack of power outlets-we could only use 1, the other was broken. The beds were some of the most comfortable we have slept on in Mexico and the A/C (controlled by a new digital thermostat) cooled the room better than any resort we have stayed at-so kudos to the hotel. The food was good, however like many resorts the buffet food got a little repetitive over the week. Friendly staff who worked hard to please the guests! The 2 a la carte's served Italian and the other beachfront grilled (serving steak, chicken, seafood) were good. The buffet was heavy on the Mexican dishes but the hotel was filled with more locals than Canadians or Americans. 9 yr old daughter loved the kids activities. There is a separate kiddie pool with water slides but the majority of kids were in the adult pool where the swim up bar is located. The hotel should post signs about children under 6 only being allowed in the kiddie pool as I saw many toddlers and even infants in the pool sans diapers... Beach was great and the ocean warm and rough the way I like it. Sandy bottom no rocks -no jellies. Would stay here again if the price is right!

Went on vacation with friends and overall had a great time. The food was good not over the top but acceptable. The rooms were fine but the bar fridge was rusty so not very appealing. We were to get 2 bottled waters and 2 beer every day - that didn't happen every day so we had to call front desk almost every day. We paid for ocean view and the couple we travelled with did not get one on checkin they did get one the next day. To me this is unacceptable you pay extra for ocean view and you don't get one? And they don't offer a discount or upgrade? Something is wrong with the way they do things. Also expect to have to get up early to put towels on a chair around the pool if you want a chair and expect very slow towel check in and check out. They manually complete a paper receipt everyday. Music starts promptly at 9 am so if you plan on sleeping in don't expect to. Did not spend any time at the ocean it was red flagged because of strong under toe. Almost got run over twice by the parachuters who land on the busy parts of the beach. If you have kids great but if you don't have kids travelling with you expect that the pool is always busy with kids who are allowed to jump in and splash everyone who is in the pool and they are able to use water guns and don't care who they spray. The resort is open to locals who do come in large numbers especially on the weekends. We went off resort twice and enjoyed local restaurants. Bar service at the pool bar was slow and they tend to serve the locals before you. It was strongly evidenced during our stay. The lobby bar should be open 24 / 7. There is an espresso bar in the obviously but tucked in the back corner of the lobby - disappointed that you had to pay. We've been at other hotel chains that include it. I highly recommend going for a massage on the beach - very good value and service. This resort communicates all activities in ONLY Spanish which is disappointing because you can't understand what activities were happening. The only entertainment on the resort was a Mexican night and 2 karaoke nights but all in Spanish. There are NO activities in English.

I was not impressed that we didn't get the room that we asked for via the online booking through Tripcentral.ca The room we chose about 3 weeks prior to our vacation was listed as a Superior Oceanview and the fact that management kept insisting we booked a mountain view when we got there even though we never even saw these words in the ad or on our voucher was very insulting. When we got the voucher and it only said "Superior room" I questioned the agent at Tripcentral and she said we would have no problem getting the oceanview. We were put on the 8th floor overlooking the town of Ixtapa (with mtns. in the background) and it was so noisy that we didn't sleep most of the first night. We asked to be moved to an oceanview but were told by the manager that there weren't any available even though the other staff member a few minutes earlier had said there was one but that we would have to pay extra for it which we didn't think was right. We were then moved to a room on the 2nd floor. The room wasn't superior at all which we had paid for but it was good enough because we no longer were hearing the music from the discos across the road. We tried to express our dissatisfaction with not getting what we paid for with the agents from Tripcentral.ca but there was never any resolution to the matter. The 2 elevators on a number of occasions stopped at every floor even though no one had pushed any buttons on those floors. I was very happy to get onto the 2nd floor for this reason as we could then take the stairs most of the time. The staff at the hotel were really warm and friendly so that was all good, the buffet food was adequate, the sunset cafe was really good and the pool was okay but pretty packed most of the time. The fridge did not work which we mentioned to the management but was never looked at and we didn't get our quota of 2 beers and 2 soft drinks per day in fridge as was part of package. Minor details. Okay.... I have complained enough. It was a great location and I loved the beach. It was also nice to have the restaurants and little stores across the road and wasn't too far to go to Zihuatanejo. The waves were fine to swim in most of the time and the drinks were good. The rooms were clean and tidy every day and the beds were comfortable.

The food was really good and enough variety to keep it interesting. Beds and pillows comfortable.We had hoped for an ocean view room but ended up facing the road and the hotel next door, which by the way, had us up until 5:00 a.m., yes, 5:00 a.m. with their music. Way past the partying stage. After Friday night all good. Very clean, all staff so friendly. Watch out for every 5th or 6th wave though ...don't turn your back 'cause they'll leave you not knowing which way is up. Would I go back? ...yes.

A little hotel on the long beach among several large hotels. Waves were big, tons of Pelicans diving. Lots of activities and hawkers on the beach but none were rude. Despite the busy beach, the hotel staff made us feel welcome and intimate. Perhaps it was because we did our best to speak and learn Spanish. The room we got was one of those facing the street and mountains on the 7th floor. The view was nice but the nightlife sounds always made their way into our room until the wee hours (the worst night was until 5AM on Valentine's Day!). Food was good. The Sunset Grill was excellent. Drinks were spectacular. We give 5 stars to the staff and my husband still has a crutch on the house band's female singer.

Overall, we did enjoy our stay. The hotel is dated but the staff are very nice. We were there 10 years ago and some things have changed and not for the better. i.e. there used to be ice machines on every second floor but now these were removed and the only way you can get ice is at the pool bar and that is not always open and is a trek down ...you can get it from the room service but usually have to wait for an hour. frustrating. the food in the hotel is good. the beach is ok. very well located. no more than a 3 star. hard to get a chair around the pool as people put their towels down the night before....

This hotel is a bit dated but would recommend it highly. The location is perfect; a bus stop right out front and numerous shops and restaurants right across the road. The food was mostly Mexican and was always fresh and delicious. Standard resort breakfast. They charge extra for coffee in the rooms, but water, pop and beer are refilled at no charge every day. The staff were all wonderful...very friendly and helpful. Never any problems getting a lounger in the shade at the beach. Around the pool wasn't as easy. The hotel is on the main beach in Ixtapa. Beautiful beach..rough surf most days. The biggest complaint would be the music. The evening entertainment was terrible.(sorry girls) and the music around the pool in the pm was awful. Rooms on the pool/ ocean side are quieter as there are clubs across the street that stay open late. All in all a great place to stay.

We decide not to go to an all-inclusive resort this year. The Emporio was exactly what we were looking for. It is right on the beach, with plenty of palapas available for shade and a long stretch of sand to walk on. Our room was on the 10th floor facing the ocean, while my daughter's room faced the mountains. Both of us were delighted with our rooms. The maid service was thoughtful and friendly. The staff in all parts of the hotel was friendly and clearly demonstrated a pride in their work and employer. Our favourite places to hang out were the beach (with great bar and food service), the pool in the late afternoon and the lobby bar. Of course breakfast was always a treat and we usually sat at a table by the open windows. What we enjoyed the most about the hotel was the Mexican clientele. It was nice to hear them speak Spanish and we felt we were in a family resort where many generations were enjoying a holiday get away. If I were to make one suggestion, it would be to have a hot water urn and coffee urn available during the day and evening so we could enjoy a warm drink. And a small warning that the oceanside room does pick up the noise from the neighbouring hotel music. That might be a consideration in choosing your room location. However, the rooms were quite soundproof, so we did not hear our neighbours at all. One of the best things about this hotel is its location. We walked across the street to the village and found innumerable restaurants, bars and shops. We were not at a loss for new restaurants to try. My daughter took a bus to Zihuatanejo for a late lunch and we all visited Isla Ixtapa for a lazy lunch on the beach. My husband and I also rented bicycles from the hotel and rode to the marina and Playa Linda along the cycling path. Ixtapa has much to do, feels very safe and prices at neighbouring restaurants are quite reasonable. The Emporio is perfectly located to enjoy this lovely tourist area.

The hotel is older and somewhat dated but the rooms were very clean, the housekeeping staff did a great job. The bed was comfy but a lighter duvet would have been nice. A/C worked well. We didn't do the all-inclusive but had dinner one night, a lunch and breakfast on our last day. The food was good. Next time I think I'd opt for the breakfast plan for convenience. The grounds and pool area were nice and there were plenty of chairs and beach towels. Check-out was extremely slow, they could definitely improve on this. The staff at the hotel were very helpful and always had a smile. I would stay there again.

A small lovely resort meant for my 8o year old mother and myself. Very accommadating with her needs. We loved the pool and the beach was the nicest beach I've seen yet! The only thing I found difficult was communication. Not many spoke much English and the area only takes Pesos not Canadian or American money.. Otherwise a great vacation!

The hotel is in an excellent location, that's gotta be the best thing about this experience. The check in system could be improved, especially when they know that they have clients arriving. A specific check in for those arriving early would have been great. Fortunately there are better restaurants outside of the resort, Condimento is convenient but could definitely have an improved selection. A snack bar would have been ideal as well especially for those who would rather hang out by the palapas.

While the staff did their part to keep the common areas clean, that was the extent I witnessed as far as customer service. Maybe the fact I was staying as a single had a bearing on this, but ate all my meals mostly on the resort and had a waiter ask me about a drink only once. I got offered coffee once for breakfast during the entire week. Also the all-inclusive bracelet was only good until 11 pm for drinks at the bar. After that I was forced to pay, additionally though the package indicated room service was included I was charged for it and only after a lengthy discussion was the charge removed. The same went for water as my mini bar was not open my first day and I had to take water from the "replenish stock" pile in the room and they tried to charge me for that. The food itself was bearable in taste but extremely generic, everything was meat in a sauce..all done in roasting pans. Mostly flavorless, and the line-ups for the griddle got huge because there was only a single cook top to service the entire restaurant..similar issues with the lobby bar, one single bartender to serve the entire crowd..10 minute waits at the bar for a drink. In short, will not recommend and will not return. Service poor, food acceptable but nothing to tall about. Biggest disappointment I could have imagined based off previous experience in mexico.

Loved the beach, free bikes to use on an awesome 10 klm bike path through jungle, friendly staff, food always good, rode city buses - safe and so convenient, ixtapa island snorkeling was amazing!! Quiet laid-back small resort ... Would definitey return.

This is a nice small resort. We were there the last week of Jan 2015. The rooms are small but clean. It can be noisy from the parties across the street if you are on the mountain view side. So bring ear plugs or invest another $25 a night for ocean view rooms. The service is good at the bars and buffet but if you want a wake up call to go fishing ,forget it.. Also they do not exchange money at the desk , but the banks are just across the street. The food does need improvement , as you get the same muck every day. The beach barbecue is good though and you get 2 every week included in your all inclusive. We went to dinner across the street as there are lots of good places to eat there, The beach is very nice and the pool is nice to but you have to watch out for the T shirt police as your not allowed to wear them in the pool.

The staff , food and room were all outstanding. I wish I would have stayed longer. The locals, town, stores and service was great . With the beach , pool, and restaurant & bars so close - made it perfect to get some Sand ,Sun and Suds. I was treated like a king

This a very average hotel, more of a 3 star than a 4 star. PROS: Service - The service is excellent - all the staff do a great job of looking after their guests and keeping the hotel and grounds clean. Location - This hotel is located in the heart of Ixtapa directly across the street from many shops and restaurants with a bus stop right out front. The beach is absolutely beautiful, great waves, fine sand with no rocks or seaweed. Bikes - There are bikes available (free of charge but not advertised) and I highly recommend the fabulous bike path through the jungle up to Playa Linda. CONS: Rooms - The rooms are basic and bit dated but they are clean. There were very few electrical plugs available for charging phones/tablets so we had to take turns. Showers had adequate hot water but no bathtub. Senor Frogs and the hotel next door were noisy at night so we had to keep the sliding door shut. Food - The food is rather basic. We bought the breakfast only and we were very glad that we didn't buy all the meals because the selection was very limited and repetitive. There are many restaurants within a couple blocks offering seafood, Mexican food, pasta and pizza. You will get far more variety and value for your money by purchasing the breakfast only or no-meal plan. SUMMARY - To sum up, I would stay at this hotel again if it is offered at a good price. However, if there is only minimal price difference to other hotels, I would prefer to stay somewhere else.

This was our first trip to Ixtapa. The beach was gorgeous. We really enjoyed our stay.we spent a week at the Emporio January 11 to January 18, 2015. The staff were great. Our room was on 6 floor, clean and everything in great condition. upon arrival and to the day we left, it was a great stay. We always had hot water, internet and never an issue with anything else. The housekeeper is great. Also check out is at 1pm. It was very convenient. The food was good. There are no balcony, but it was fine we had sliding door opened. Walk around, it is a safe and there are a great restaurants around. We did a day trip to ixtapa island and day trip to playa la Ropa and Las Gatas beach. It was amazing. Overall this resort is well worth it's money. Highly recommended.