I booked my trip with you in approximately September to depart on December 7th for 7 days to Hotel Camino Del Mar in Cayo Guillermo Cuba. I booked at this hotel about 8 years ago and loved it, so I didn't have any reason to investigate or ask about any problems. We have been at the Hotel Camino Del Mar for 18 hours and I am utterly disgusted with this place. Our arrival . Welcome drink - brown powdered juice with rum . Wait an hour for the room to be ready . Walk the entire resort to find 1 other couple . The place is empty! . At 1:00 the restaurant opened for lunch - 1 meat 1 rice and 2 other selections - I left and went to the 24-hour snack bar . Nothing was available at the snack bar but a chicken sandwich - this consisted of mixed skin, fat, grizzle and a piece of white meat on a dinner roll with a slice of cucumber. . One whole side of the pool is green with algae and fur . Bar .. again no mix available but brown powder juice -beer only We get our room . No one helps us with our bags . We had to carry them up 3 flights of stairs . This room was not what we asked for! It should have been an ocean-view king bed. This room had 3 twin beds. . The balcony door did not open- the lock was all broken and jammed . There is no hot water in the entire resort! We arrived at the resort around 12:30 lunch and there was hardly any food until dinner at 7:00 pm Dinner -7-9 . One small table that Consisted of brown rice, fish full of bones, pasta with no sauce and a couple of other small things that I don’t know what they were. Everything was cold! No wine, or coffee with dinner only brown powdered juice with no flavour. WE WERE STARVING! Night time entertainment . When we came out of the dinner at 7:20 - it was pitch black outside!! No lights in the entire resort except the lobby!! We had to use our phone flashlight to navigate ourselves back to the room without being hurt. No entertainment at night or anywhere in the resort We went to bed at 7:45 pm out of no choice of our own. Morning Breakfast. I woke up and went for coffee at the wonderful espresso bar. NO COFFEE! That was it! I went to the manager and asked him what he was going to do about this situation. We did not pay $2,000 for this! He said we could move to the resort next door called Iberostar Daiquiri. We could get there by paying for our cab or bus. We also could walk as it was a kilometre down the road. We dragged our heavy luggage down the road and walked into the Iberostar where we were greeted and treated like we should have for a Cuban all-inclusive resort. I applaud Iberostar for saving the guests who were all booked at Camino Del Mar.

We had been in this resort for four to five years before the pandemic. This time the resort was far behind the services we had before. We only could have mainly eggs for our breakfast and fried fishes, pumpkins and eggs for our lunches and dinners. The management was deteriorated much in comparing with four years ago. Last day of our visit, we needed to check out at noon time but our time for leaving to the airport was 1800 hours. We wished to retain one of rooms for late check out to our leaving time. The charge was remarkable high of US$10 per hour, quite disappointing. Besides, I did not have hot water supply to my room and poor air-conditioning to my friend's room. Nevertheless, the cleanliness of the rooms was up to standard as previous years.

The beach, pool, and staff are awesome. Rooms are cleaned daily if you wish. Some of the toilets in the public areas do not flush so learn which ones do until they are fixed! The hard working staff do all they can to cook, clean, and accommodate requests as possible. Overall we had a great time. There are some food shortages at times (bread, pasta, baked goods, etc) but that is actually a Cuba wide problem as I confirmed with others on the planes and buses from other resorts. Although food selections were limited and repetitive at times, anything we did eat was delicious. It is shown as a 4/5 star but I would say it is closer to a 3. But if you are looking for sun, sand, and relaxation it certainly does not disappoint.

We have been several times in Cuba and we always had good food. This resort eqs the worst food ever. No taste, no choices and we are not picky eaters. They did not had oil and vinegar for salad, bread was every third day. Cheese or salami every second or third day. Even the BBQ meat they were making was bad. Their excuse was recession and supply issues, but all surrounding resorts had food. Staff was friendly and helpful, resort is old but clean. Our room had no hot water for showers and even we complained to the manager it was not fixed while we were there. Beach was nice but to much sea grass in the water. I would also mention that we are very disappointed from Tripcentral also, as we were booking with an agent and no one mention this to us. I have also send an email to the CEO, week ago and no response. Very disappointing and disrespectful towards customers. I don't recommend this resort to anyone and I will not be using Tripcentral in the future.

2 weeks WARNING.... resort falsely advertised as run by government Cuban no sponsor Melia pulled out still using name MELIA 3r world country no excuse for cleanliness reusing plastic glasses..(cig.hole lipstick wet gritty) we used our to go cups always after this GROSS!!!! Cig butts in middle of patio tables never cleaned garbage not being picked up in all areas Even beach You wonder why so many sand fleas flies Bites...dirty Bring deet or konck haha and antihistamines good luck They did weed whack and water plants on resort Pool algae not vacuumed swam into plastic cups and bread left on poolside maybe for birds Dinning gritty greasy dishes placemats never cleaned Bring baby wipes Should be wiping all tables with cleaner Water off no warning no hot water in shower for 9 days, bars ran out of ice Bars ran out of gin made drinks to strong not enjoyable did not want to be sloshed on one drink plus its Cuba the pop and mixes are not like ours either no juices offered during day no specialty water no snacks at lobby bar Brought own lime and lemon squirts Had ff at pool bar one day then gone replaced with just bread and ham no lettuce tomatoes as were not short on buffet No imagination on the chef Ala cart just same as buffet Ala cart nice to pretend you are a prince and princess hahah They did try to revamp the Italian for us and had cheese on hot pasta and made a pizza with cheese this was highlight Front desk ENGLISH poor at times FRUSTRATING, mislead for bus cash/ debit ,friends-- check out time12 but locked out at 11:30could not access safe Peeping toms accessing rooms of young girls from Kingston moved to GMR after 3 days they pd extra too move pd 1750 for a week and 150 to move unbelievable Bring ear plugs as Cubans bused in and out LOUD parties at night till 5 Rooms are not sound proof slaming doors ect... ex:SQUEAKING people having sex one night haha seriously THE BEST THING IS NO ONE HERE AT BEACH TO YOURSELF NO FIGHTING FOR CHAIRS The staff only wants bills continuously bugged ,we are not a bank Save your tips till end ?as we always tip Had to deal with rude Cubans guests ex: egg lady- when Cubans guests came they butted in and nothing was done same at the bars We did not say anything, did not want to cause a commotion and we did not get eggs oh well (MAD) The maid was great gave clean towels everyday bed was made not sure if sheets were changed brought Lysol tea treeThe rooms and resort need updating The air conditioning worked over time but way to cold and mildew TEATREE couldn't open door no screen BUGS The girls continuously clean lobby one area FLOOR reality check? PRESENTATION hmmm Oh there was a rat under fountain lobby a big one We mentioned to manager he a verified Food its Cuba one day bacon no toaster old stale buns with lots of flies cant go wrong with eggs Smoothies maybe No snacks No specialty water at Lobby or Bar No culinary experience We did not starve as we are not picky and we had each other with no snow we met some nice people from canada Staff always had a smile its their job sad but false in my book 3 rd world country have too! communism Should have fans for flies at food stations No screens anywhere not in rooms either This resort needs updating badly way to old I can see why Melia pulled out nothing was put into to it I do not recommend this resort will not return try it yourself but all the Canadians that stayed said the same thing we spoke with them which was about10 people if that Good Luck bring grapefruit extract and antibiotics The ocean and weather a 5 star and no vendors selling stuff 5 No snow to shovel and no stress but not for accommodations even for the price 1749 per person way way way to high Survived glad to be home

Bottom line, if your going here take your own food as there is shortages of everything, ketchup, syrup, rice, bread, potatoes, butter, any condiments all non existent. There was no hot water nor pressure for the entire week. Those asking about rooms being renovated, this is not happening, I only saw painting taken place. rooms are very dated and especially bathrooms. maids did amazing job keeping rooms clean thou.. Seriously, Cuba in general is in crisis mode when it comes to food, not just shortages at Camino but all over Cuba. even airport had nothing to eat, last year when we went they had pizza, fries etc... lots of options, this time nada. I feel that tour operators should not be selling packages here at this time as they are not equipped due to all the shortages they are experiencing and people pay alot for their vacations and want what they pay for. I feel for them really, when we arrived capacity was 60 people in total therefore, no restaurants besides buffet for the first 4 days. then when we did get reservations was 2/5. Then a whole bus load of locals came to the resort and they got priority over everyone else. The music was loud everywhere on the resort, you couldn't escape it. Spanish music always and sometimes the loud speaker right through the resort at 1:00 AM. Everything you read in your all inclusive package, you will NOT get. there is no 24 hour anything. there is a ton of No see ums, they are in abundance for some reason, got over 100 bites and so did alot of others as we were all comparing at airport. take lots of spray. I love Cuba, I've been many times, this by far was the worst vacation making me question if I will ever return. the staff are pretty nice, they can only do so much for you thou.

The website had no mention of over half the resort being under construction as well as amenities advertised are not on location. The 24 hour food bar had no food and the grounds were not kept up. There was a cardboard box outside our room the entire week, as well as cups. Most bathrooms were always out of toilet paper. The two al a cart restaurants were also not what they were advertised as. The excursion we booked was poorly run and disorganized. Very disappointed.

Hotel is nice. Not great. However, it has been freshly painted and cleaned. However, some of the front desk are clueless. There was no water for two days. I mean no water. The front desk said it was not their problem as some water main was broken in Moron (a city where water comes from). They fixed the problem two days later and the hot water was luke warm. Ashamed to say that I soaped myself at the side pool and jumped in. I was Ok with that as it is in Cuba and not cold. The phones in the room were not working. No dial tone. My friends and I are seniors. If one of us were in medical distress, there was nowhere to call. It would have been a cold body to find the next day when the maid came in. What is the matter with these cubans ? They depend on Canadians to pay their bills and cannot fix something basic like a phone line (no internet in the rooms). The tourists that were there were mostly cubans and a few canadians. The cubans were overloading their plates with food and tipping into their bags at their table. Unfortunately, the environment was not a concern to the cubans as cigarette butts were strewn on the floor BTW). On the good side, the weather was great and the staff was not too aggressive looking for tips (like in Varadero). Ask for a non-smoking room and if you are older, ask for a ground floor room. The food is good with a variety of salads and the wait staff is polite and friendly. I did not find any shortages. There was plenty of beer, rum and vodka. The food is good with a variety of salads and the wait staff is polite and friendly. I did not find any shortages. If you are going to Pilar beack (a popular attraction site), take a small fold-able light 3 or 4 legged chair. They are available in some dollar stores and they are enough to support your behind. I say this as they have plastic beach chairs and are asking $5 US on credit card on the deck where they sell $10 drinks. They will also take cash but you have to give it to a negro who pockets it. No local money is accepted. Go figure !. (Cuban stores will not take their own national currency)

I would recommend this Resort, we had an amazing vacation. The resort is extremely clean, the rooms were clean and comfortable, plenty of hot water, fridge was stocked daily. Food at the buffet and a'la cartes were great, the coffee was fantastic! And the staff were the friendliest and made the vacation that more memorable.

Rooms need some updating. Food was okay, not much variety. Hotel staff was friendly and attentive. Our housekeeping was terrific, cleaning done very well and "towel art" everyday was fun! Live music and shows were really good, musicians were so talented. The real star is the beach. Amazing turquoise sea and white sand.

there was no "hot" water - fixtures in the bathroom were pretty old. toilet issue having to flush 3 times advised not to throw paper in the toilet Service was very good - people very accommodating Food was okay but not much variation

My husband and I have gone to this resort 7 times, sometimes with children and other times by ourselves. This trip was for 3 weeks from Jan 18 - Feb 8, 2020. We had a wonderful, relaxing time. We did not have an issue with water or air conditioning. There is a block of rooms that don't have air but travellers are not put into these rooms as they are closed until the issue is fixed. The beach is clean and beautiful. The pool is clean and inviting. The gardens are beautiful. The food is plentiful and very good. For breakfast, there is an egg station and a pancake / french toast station. Bread is fresh and delicious. There are plenty of assorted cheeses, cold meats, jams and fresh fruit. There is a smoothie/juice station. At dinner, there is a fish grill and a meat grill where you pick your own cut of meat/fish and they cook it for you. There is a pizza and a pasta station. The salad fixings are abundant. Overall, the food is plentiful, hot and very good. The drinks are good. The service is excellent in the bars and in the restaurants/buffet. The rooms are older but they are very clean. Our bed was comfortable and we had no issues with hot water or air-conditioning. The staff are AMAZING, from the gardeners to the General Manager. All of them are what make this resort our home away from home. This resort is small and quiet and we absolutely love it. Hello to all of our Melia family (too many to mention by name) - we'll see you next year.

This was an amazing vacation! The Melia Cayo Guillermo and their staff more than met our expectations!!! Rooms were charming...grounds were gorgeous...Food was very good...and the staff were phenomenal ! A special thank you & great job!! goes out to; Rec organizers Dioni, Amile, China and Miguel Wait staff Natalie and Adelmo Bartenders Barbara Yaniel and all And the very talented dancers. We need not look elsewhere for Cuba resorts...we have a Cuban family here. Thank you everyone...see you soon. Jill & Sheri

The Beach was great, the best for walks, sunbathing and fishing on the pier. The staff at the pool bar was warm and attentive, they did a great job making you feel welcome and cared for. I did have one mechanics issue, it was quickly remedied when reported to the customer service desk. I always had plenty of fresh food choices, the beach restaurant never disappointed, nor did the buffet. A little tuning in the a la carte needed still fun times. The pool might be warmer and I wish the disco was open, dancing in the lobby bar was fun but not long enough! I wish I could have stayed longer.

its average at best, its old ,the AC was leaking , the toilets weren't the greatest. The buffet was a bit redundant at times , The safe wasnt working and neither was the telephone, We had asked them to fix the safe but they never did

The grounds were well maintained. The rooms were not. What bothered me most was that their septic system was gross. Toilets did not flush if you used toilet paper. I was told I had to put the paper in the trash can. The showers were iffy. Worked sometimes, not other times. Beach was good. Food was typical for Cuba. My roommate was happy with the fishing wharf. You might consider me a fussy person, but I was not the only one not happy.

I just stayed at this hotel last week (January 12th-19th) and it was very nice! If you’re looking for a quiet and relaxing place this is the resort! The food was good, no issues with anything. Lots to eat and always lots of fresh meat on the grill. The room could use some updating but was very clean. Our ceiling leaked twice, but maintenance came very quickly to fix it. Our safe was also not working in the room, and they came early morning to fix it. Overall clean room just a little out dated. The beach was very nice! Long white sand beach, but it was very windy. There were lots of wind surfers in the ocean, and it was a red flag every day. We still swam in the ocean but did not go out very far. The pool area was very nice and clean. The washrooms all have very short doors and the toilets in the public washrooms didn’t flush properly. Overall i enjoyed the resort, and i would visit again for a relaxing holiday!

We had a great time. The staff there were amazing. Very friendly. They made you feel at home. The pier is beautiful. The grounds were very well kept. We are at all 3 Al la Carte and I have to say they were among the best meals I’ve ever eaten. Would definitely go back to this resort.

We recently returned from a week at the Melia Cayo Guillermo. Although there were some small issues when we arrived we had a great time. We arrived in the morning so our room was not ready right away - not an issue. When we got to our room the door would not open - it was stuck due to swelling of the wood as the air conditioning was not working properly, our safe did not work and while our toilet flushed it was insufficient to flush properly and required multiple flushes. We reported these issues to guest services. The air conditioning was fixed right away and the door and safe were fixed the next day. Apparently the toilet was worked on but it continued to malfunction the rest of the week however, was not an issue. We had no other issues with our room the rest of the week, it was comfortable and clean. One issue we had with the resort was the public washrooms. In the pool bar women's washroom the toilets did not flush at all. All of the women's washrooms were out of paper by the end of the day and were not refilled until much later the next morning. In two of the men's washrooms the urinals were not functioning. Surprisingly, except for 1 day, there was no bread at lunch or dinner, only breakfast. We found the resort itself beautiful, very picturesque. We found the food good but the buffet was repetitive with very little variety day to day or even meal to meal. Like everywhere else in Cuba that we have been too, the staff at the resort are wonderful. If you are unfamiliar with Cuban resorts I would not recommend this resort for your first visit. We have been to Cuba 18 times and are very familiar with the issues most resorts have to deal with. Our expectations were not high as the price was very, very reasonable. All in all it was a pleasant vacation

Everything was perfect. One of our rooms didn't have proper air conditioning and they got a new one the next day. They were very accommodating for our party of 10. Food was good even if your a Vegan. It was very windy for the entire trip, which was ok to me. It was fun in the ocean and you could still jump off at the end of the pier for a quick dip. Didn't use the pool, but seemed like people were enjoying it. We went to one of their sister hotels, Melia Jardines del Rey for lunch and a swim, that was fun. It was a long walk to the beach though. All in all I give it a 10 and would recommend this resort and would return, no hesitations.

Terrible hotel doesn't even have the basic amenities figured out. No Running water, No A/C, bed bugs, problems with lack of batteries for the in-room safes. Drinking water promised every day to be provided in the room, didn't get a bottle once even after asking multiple times. Way below even standards in Cuba. An entire building block had no running water while we stayed there. Some rooms are infested with bed bugs, we were unfortunate enough to start with one of those rooms. There was some good; beach was gorgeous, food was okay - extremely over salted but decent selection. After 3 terrible days in this supposed 4 star resort we were finally moved 2 resorts down to the Grand Imperial Muthu from MGM. We'll never book a vacation in another Melia run hotel. The Air Transat Rep for the Hotel (Frank) is possibly the worst rep we've ever encountered, argumentative, arrogant and accuses customers of lying when you bring concerns up. Tours organized by Frank are terrible and not worth purchasing. Any problems that arise he dissolves himself of accountability.

This resort was having major water and a/c issues. Although, it affected us minimally (room 2308), others had no hot water or a/c. As always, the staff and beach are fabulous. The food was ok. The public spaces were kept very nice. Unfortunately, the women's bathroom near the pool had no running water. Couldn't flush. The poor lady had to keep dumping water with a bucket down to keep them clean. We enjoyed ourselves, but would try somewhere else next time and not recommend to people with high expectations.

The grounds were nice and the staff were great. The place was run down and the sheets were stained. Almost had to beg for coffee pods for the room. The resort was only one third full and it ran out of baileys and whiskey for two days. We have traveled a fare amount and this was the worst food we ate, we lost weight when we came home. Sand flee bites us all week. The only thing that was great was the beach. Seagull shit on the back of the lounge chairs around the pool, told the manager so they cleaned them but some of it was still on them.

Nothing but AMAZING!!! We liked everything about it. The beach was absolutely gorgeous - wide with white send like a powder. Ground of the hotel beautiful with lots of palm trees. All staff very friendly. All of them speaking good English. We would go back for sure ;)

Had an amazing week. The resort was clean and maintained, room cleaned every day. Enjoyed the fact that they have a 24 hours snack bar and lobby bar. Beach was cleaned and cleaned up every morning. Food was delicious and something for everyone, even for my youngest who is very picky.

I have been travelling to Cuba for a number of years now to enjoy some the great scuba diving there. During this time, I have really come to appreciate and rely on the quality of service at the Melia chain of resorts. Recently I stayed at Melia Cayo Guillermo and was very impressed on all counts. The resort is a smaller resort that leaves you wanting for nothing but because everything is close, it becomes very convenient and relaxing. The grounds are well taken care of and if there is any issues requiring attention, you can be assured that it will receive prompt attention. The staff are very approachable, attentive and responsive to the guests.You will quickly feel like special family that has returned home during your visit. During my stay, there were a number of people that I would love to thank including the staff in Reception, the Quality Manager, the servers in the Buffet and snack bar along with the wonderful people that worked behind the scenes taking care of the details that help to make your stay the best. Food is fantastic... Best I have had in Cuba !! Scuba Diving ---- Beyond incredible !!!! Just so much marine life that everywhere you look. The dive staff at Coco Diving is one of the best and I highly recommend them and the sites as must visits regardless of experience level. If you are interested in trying, you will be treated to an experience that you will be smiling about for some time after. If you are a seasoned diver, such as myself, you will also thoroughly enjoy the quality of diving and the competence of the staff. I do have to say that this trip to Melia Cayo Guillermo is the best I have ever had and will be back in the coming months for more. Until then I will dream of the place and the people that I met there. Thank you very much Melia Cayo Guillermo Lionel

Incredible beach and super location.Staff is excellent is all area's, good service and good food.Rooms a little tired, but spacious, clean and safe. This was my 2nd time here and it wont be my last. An excellent location for those who want the sun, sand and relaxing atmosphere. ,

Arrival at the resort is quick from the airport, check in was fairly speedy. However, as a group of 8, one of the rooms had been stripped and still had belongings from the last people inside when we checked in. This was quickly cleared up. Bar service was good, could use a few more servers as it was sometimes slow when it got busier in the lobby. Food overall was not bad, I am picky and managed to find something everyday. Did pick up an e-coli bug before leaving, but not sure where it was from. The pier and beach are great, nice views, good swimming and fishing. The staff where great, the lady in the towel hut was accommodating to allow us to keep our fishing gear there, close to the beach so as not to lug it around. The guys at the lunch bar went above and beyond in preparing a snapper we caught off of the pier for our lunch, was amazing. And the folks in the buffet also prepared a table and some wahoo that we caught for us and made a big deal about it. The chef in the international restaurant made a gluten free cake for us with ingredients we brought and provided champagne for a birthday celebration. So, staff go above to make sure you are happy. The rooms could use some updating, most of our safes did not work, tried to have it fixed but with no luck. Toilets didn’t flush well and very little water pressure in our room, but it was reasonably clean. Decent place for the money.

We just love this resort. This was our sixth trip to Cayo Guillermo. It is starting to feel like a second home. It is a smaller resort, so you are never far away from any of the amenities. The staff are simply fantastic. You are always met with a smile, whether it be the General Manager, a gardener, a life guard or servers. All staff seem to genuinely care about your satisfaction. As always, the beach at Cayo Guillermo is among the very best anywhere. The pier seems to be a magnet for wildlife and we love to see the birds and fish that frequent the area. Food quality is above average for Cuba. The rooms are clean and everything worked as it should. The infrastructure is a little older but we here that renovations are coming. We have always felt completely safe here. On or off the resort. We will be back!

It was the best resort I went too, Edel our waiting was amazing!! He was always ready for us and helped with everything we needed (including set up for friends bday, and perpare fish we caught). It’s the best fishing resort. Everyone was friendly. The food the same, but enough supplies to change it up now and then. I’m a picky eater but had more then enough to eat. Staff was super friendly.

Room, where I've been, was infected with bedbugs. I am not the only one bitten by those creatures in the hotel. Hotel doesn't have any kind of entertainment (no live music, no show ...) and they have shortages of every kind of beverages.

Everything was satisfactory beautiful landscaping very clean every where Food was good room service very good over all we were very happy aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Stayed week of Sept 13th-20th Check in was long as they only had one person doing check in and 29 people arrived at the same time. We requested three rooms together which we did get not side by side but all on the same floor. This hotel does not have elevators and our rooms where on the second floor there are 54 stairs you need to climb to get to your rooms. There was no bell boys to help with luggage same when it was time to come home. Rooms- large good space but décor is dated. Bathrooms need a lot of work most times we had to fill the tank with water to get the toilet to flush we had someone come to the room to fix but it did not help with the problem. One day the shower gave no cold water only hot which burned your skin we had someone come again to take a look at it, this time it was fixed, water pressure is not the greatest. All our rooms faced the pool which has a great view and I would recommend. Fridge in room is stocked with one water, two beer and two pop. was not always replenished as used Outside Grounds- Kept nice, clean well taken care off. Pool area needs a complete over haul all the lining at the bottom of the pool is torn and lifting this is not in one area it is most of the pool did it stop us from going in no not at all. Layout of hotel is great not to big and has a amazing beach however the beach was not raked for seaweed. Lots of chairs by both beach and pool Hotel need to put lights on stairs as it is hard to see when climbing the 54 stairs at night and a little dangerous. Restaurants- Pool bar is open 24 hours so if you get to the hotels late you can get food and drink there. When we arrived they had no beer which was replaced for the next day. We ate at buffet most times as there was a good choice of food. For the A La Carte we did not have a choice of days we wanted to go it was Saturday, Sunday and Tuesday and they only had one open each night and the food was just ok. By the end of the week the hotel had run out most drinks every time you ordered a drink from the menu you could not get. No cola, no white sugar, no juice. Staff was just making up drinks to try to accommodate Staff what can I say they were wonderful always smiling and ready to help with all your needs, this is what makes the hotel. The manager of the hotel can always been seen. Currently staff works a double shit 7am till 11PM one day on one day off this is due to gas shortage going on in Cuba. Entertainment- None they had a bingo night, Cuba trivia night and the last night there a dance troop came in All in all we had a good time its what you make of it. I am not sure if I will go back in the near future due to the their current situation as I think its going to get worse before it gets better. Also the exchange rate is high 100.00 CDN was 69 CUC

I was there in June for 12 days and had a great experience with my husband and friends. The best service was from manager Carlos. Very nice and have Ben many times to Cuba and never met a manager who cares about the guests so much. Thank you so much for a great time. See you again.

This hotel was way more than we expected! The grounds are beautiful. They are lush and full of green and the beach is absolutely breath taking. The staff are amazing and make you feel so welcome! We loved the lobby bar there is entertainment nightly and the service was outstanding! We will be back for sure. !!! This is a five star for sure!

Grounds: Very well kept. Public Areas: Very clean and neat. Ample seating at lobby, and ample lounge chairs at the beach. Rooms: Spacious and clean, bed is comfortable. Dining: Variety of food, something for everyone. By Cuban standard, food is very good. Staff is very courteous, friendly and helpful, service with a smile all the time. Fishing on the pier was excellent. Caught a lot of moharas and a snapper, with calandraca (worms), provided by local Cubans. We had a wonderful vacation. June 14-21, 2019

Melina Cayo Guillermo is a nice quiet resort with a beautiful beach and amenities. As this is Cuba the food is basically the same every day but one can usually pick out something to eat. Very nice property but the units and buildings can certainly use some updating, however this may be a constraint of being in Cuba. The public area bathrooms are well kept.

We enjoyed a 7 day vacation here in March 2019 and had a great time. Our room was clean and had a great view of the ocean and we only experienced some minor issues with the toilet. The a la carte meals were excellent however there could have been improvements with the atmosphere for these. The main buffet had a great selection of fresh food with many cooks at stations ready to prepare the dish to your liking. The main buffet was very warm however the manager of the hotel who was highly visible and very friendly assured us they were aware and working on fixing the A/C. We didn't have any issue finding chairs on the beach and the beach entertainment was great and they had their volume (for music) at a respectable level. The resort entertainment was excellent, especially in the lobby. The theatre shows were a bit repetitive and they need to encourage more engagement from the crowd (more interactive shows). The pool bar was very disappointing as there wasn't a bartender dedicated to it and the amount of noise and water from the overhead waterfall was annoying. The pool liner was ripped however they have plans to replace it. There is a ton of maintenance taking place at the resort and they have made excellent improvements since the hurricane. The health bar with fresh smoothies was awesome and Alejandro was so personable.

Melia Cayo Guillermo was an amazing experience! The staff is so nice, fun and friendly. The grounds and beach are beautifully kept. The Buffet food was very good and always different and the a la cartes were absolutely amazing. The pool and beach had many beach chairs, papalas, umbrellas so we always had a place to sit, and the boardwalk was so nice to sit on during the day or night. The rooms were cozy and clean but could always use a little update but still no complaints! Me and my boyfriend were here April 19th to 26th and we’re also there for my birthday and we had a beautiful dinner at the international a la carte restaurant that was decorated by Rose the costumer service lady that was so sweet and always greeted us with a smile! I would definitely recommend Melia Cayo Guillermo to friends and family if they travel to Cuba!

When people ask me “why do you choose to go to Cuba? Their services and food are not that great...” I often remind them that Cuba is not about that! It’s about beautiful beaches, the music, the people you meet along the way weaving into your vacation tapestry with shiny golden thread that adds value to your experience. Melia Cayo Guillermo doesn’t fall short of all that. It’s a small and charming resort with positive vibe and energy. We appreciated the efforts of all working staff, from management to gardeners.

Melia Cayo Guillermo was an amazing experience! The animation team was very entertaining and friendly. Food was delicious. The rooms needed a little updating but they were still clean and cozy. Grounds were beautifully kept. Beach was GORGEOUS!!

The resort is amazing. The grounds are very well taken care of. Our room was very clean and lovely. We had a beautiful view of the pool and the ocean. All staff were very friendly and helpful. Service was great. The food was plenty and excellent. We have no complaints what so ever. We will return without hesitation. Great holiday.

We have had several stays here. It is a quiet. older resort, which has areas under renovation and/or repair. There is a small entertainment crew and occasional outside groups to entertain in the early evenings. There is beautiful beach which is good for swimming and snorkeling. Fishing off the dock is also fun. The food is of good quality and variety.

This resort is very 'tired' and is a state of disrepair. The room we were given was dirty, had broken tile, worn out tub and dirty linen. We ended up paying for an upgrade as this was the only way we were able to get our room changed. We heard from others as well that they were dissatisfied with their rooms. Lining on the pool was lifting and had creases - we were advised this was a result of last years hurricane and hadn't been repaired. Beach was very nice.

I came here this past march with my mom and one of her good friends and we had a wonderful time! Cuba is known for how friendly the people are and this resort certainly lived up to that reputation. Everyone was so kind and welcoming and they made an effort to get to know us and make our stay as welcoming as possible. (Special shoutout to China and Mandy from the entertainment staff, Omar and Yandy at the snack bar, Ayanaldis, Yenisey, Malayena and Edel at the buffet, Eric at the lunch restaurant by the beach, all of the bellboys at the front desk, and Carlos, who is one of the managers I believe). First the good things: The beach was an absolute dream. If there is one thing I would go back for, it is for the beach. The water was beautiful and clear, the sand was kept nice and clean and there was always enough seating. The dock going out into the middle of the water was also stunning and even better than the pictures show. Incredible! The resort itself was also stunning. It was so well-kept and surrounded by so much greenery (this was one of the reasons we chose this resort!) All of the public spaces were very well maintained and consistently being cleaned. People would regularly come around the beach and pool area to serve drinks. Contrary to most of the warnings one receives on the food in Cuba, the food at this resort was fantastic! They had so much variety and everything tasted wonderful. We talked to some people at the neighbouring resorts who did not have the same experience, so that is a definite bonus for Melia! The nighttime à la carte's (international, cuban and mediterranean) were not very good, however. The food they served was overly salty for some reason; we ended up just going to the buffet afterward. Other than that, the food everywhere was lovely. Just a disclaimer: This resort tended to have an older crowd. Or people with very small children. It's definitely not the kind of place you want to go to have a wild week, it was very tame and is meant mostly for people who want to have a calm, relaxing week off. The resort is older and you could definitely tell, but that did not take away from the comfort of it. Our room was very nice and well-kept. It felt very clean and comfortable, as did the rest of the resort. The shows at night in the theatre were just spectacular. They were very well done and so entertaining to watch. Now for some things that could have been improved: The first thing we noticed when we entered the resort was that there was no music playing (unlike most other resorts that we have been to). We requested for there to be music played throughout the resort many times so I hope this is something they choose to implement soon. There was usually music playing along the beach and by the pools, but not in the lobby or restaurants. There were fairly good activities to participate in during the day, but the communication for when the activities and such would be held was very weak. There were zumba classes on the beach during the day and sometimes there would be games, but they really weren't advertised very much. We were lucky because we became friends with the entertainment staff who would let us know when and where stuff was going on but for anyone else the activities would just end up being random. Also, the resort was advertised as having a disco on site but it was closed every night that we were there and no one was ever encouraged to go in. There were discos outside of the resort that you had to pay to get in and that's where most of the entertainment staff and other guests would end up going. This was very unfortunate because we (along with many other people) just couldn't justify leaving the resort to have to pay for drinks and music when we had drinks as part of our package. This was just a minor problem, however, and if going to the disco is not something you are interested in then this won't be an issue. The nightly entertainment was definitely enough to make up for the lack of other nightlife on the resort. Another thing we noticed immediately when we arrived was the lack of towels, which was an unfortunate situation for which the resort could not have been to blame. There weren't enough clean beach towels throughout the week, we often had to use the ones we already had, and we noticed as well that the towels in our room which we would leave on the floor to be washed would just ended up folded right back onto the rack; no fresh towels. Again, this was an issue they were having with the towel company off-site, but it was an inconvenience. Also, because it was an older hotel the toilets tended to have issues most of the time. They wouldn't flush fully, so for the one in our room we ended up needing to dump a bucket of water straight into the bowl to make everything pass through. The problems we had with the hotel were mostly minor inconveniences, otherwise we had a truly pleasant stay, and particularly walking around outside and on the beach felt like paradise. We would definitely recommend this resort to anyone looking for a calm and relaxing vacation with an incredible beach. I have never felt so before with other resorts, but I would definitely go back.

Very disappointing for a Melia. We have stayed in Melia's in Cayo Santa Maria, Cayo Coco (3 times) and were very pleased with these. However because of this one we will not stay at another Melia. Arrival took for ever, one person on the front desk to check in the 16 guest that arrived. Toilet wouldn't flush any thing down and there was no hot water. Called 3 times the first night, no one came although they said they were sending someone each time. Spoke with Carlos (hotel manager) three times and all he did was offer excuses for the problems not a solution. Transat rep (Marieta) was not helpful. Went to tell her our issues and she asked us to come back at 10. Went back and we were asked to come back at 11. Back at 11 and she offered another room (only one was available) or we could upgrade rooms and it would cost us 20-30 cuc per night (for a working toilet and hot water?? - maybe??), or change resorts. We were asked to come back at 1 to see a room. When back and the room wasn't ready for us to look at so were told to come back once again. What a wasted day and the whole thing was an inconvenience! Ended up changing rooms and had the same issues - toilet wouldn't fully flush and no hot water. Several guest we spoke with said they had the same problems! The wait staff were very friendly and made our day(s).

We like smaller resorts so it suited us well. There were some issues on our arrival like not getting our room for 3/12 hours after check in time. When we did get our room, the key did not work for the door and the safe. And there was no bar fridge in the room. I went back to the front desk and they were going to send someone to fix everything right away. That did not happen that night. So the next morning we had to walk around with our valuables on us and leave our room door unlocked. So, after buffet brunch, I was able to get Carlos the manager up to our room and explain our concerns to him. He said to go enjoy the resort and he would have every thing fixed by noon. From there on, we had fun. Carlos, true to his word, addressed all our concerns. On the positive side, the beach is beautiful. As good as any we have seen in Cuba. And we have been to a different Cuban resort for 10 years now. The service and the food is great. Other than the few kinks that had to be worked out, yes, I will put Melia Cayo Guillermo on my list of resorts to return to.

After arriving march 20th we found several items not working. No air conditioning in the main buffet area, staff indicated it might be fixed in may. We were on a third floor room with no hot water (no warm either) which was reported every day to front desk staff. After several days we went to front desk and the famous manager Carlos happened to be there and indicated to us that they were having problems with the third floor in regards to hot water. He indicated to please come back the next day at 3 and we would be moved to a nice room with hot water. (each of our days there they said the same thing but when we went to the front desk , there was no rooms available) However in reading all about how efficient Carlos was , we returned to the front desk at 3 the next day ..........and again there was nothing available nor was Carlos working but the front desk again could not help us. After being shuffled around we were finally moved to another room but this time the door handle fell of the door and they were unable to fix the door and we had to move yet again. I finally spoke to the Air Transat rep and she told us she was going to move us to another resort, which she did. She was very helpful and arranged everything for us to go to the MGM Grand Muthu Imperial a short distance away. We discovered we were surely not the only ones transferred to this hotel and there were over 20 guests diverted to this hotel from the Melia Cayo Guillermo. I would avoid this hotel at all costs , it's run down and appears they do not have the proper people to repair anything at this resort and is in need of a complete make over, if it's possible at all.

Overall the resort is nice and you know it is a mature resort due to the foliage. There was a bit of a delay in getting our room but apparently they were upgrading some of the rooms with new mattresses, linens, drapes, etc. The food was always good and hot. would have liked to see the pool bar manned more often as the lobby bar maintained it and was not always attentive to it. The pool had a liner which I never seen in a resort before. I found them normally tiled or painted. This liner however had many rips and was lifting and requires replacement/ The highlight of my trip and what I enjoyed the most was the long pier that went out into the ocean. It was such an amazing place to snorkel for fish. People would fish from it and feed pelicans along it. At the end there is a ladder which allows you to dive and swim from the end of it, Loved It. This resort however enjoyable certainly needs some TLC or an upgrading, you can see it's age and areas that over the past 15+ years have deteriorated. The Staff under the direction of Carlos, the manager where top notch. I would love to go back to this resort but likely not until an upgrade was carried out.

This resort was beautiful to look at but unfortunately some drawbacks. The rooms need considerable up-grades. Floor chipped and rusted around facilities. People reported water deficiency and no hot water at times. The pool needs a lot of work since the liner has split in several places. The food was good and available not only in the large buffet room, but in two other restaurants and snack bar. The staff was friendly, the entertainment was excellent. the grounds are well-tended. We enjoyed our stay there, but would not go back.

Wonderful staff, great food and an amazing beach! We had a great vacation. Lots to do, beach volleyball, foam party, aquafit, bingo and other special events. Rooms could use some updates and had some issues with the toilets. But overall would recommend this resort!

We were disappointed that we did not get the first floor as requested and had to climb 32 stairs to our "old" room that was right above the bar and the nightly entertainment. The room was in need of some updates.. Beach was beautiful...would recommend this resort for the beach alone ... But the pool liner was torn in several places and not much shade available. We have been to Cuba about 16X over the last 20 years and we saw signs of improvement in the dining over the years but it seems to have taken a step back...the buffet was identical for our 7 days & the options were not appealing. The service at the bar was extremely poor...and we are tippers! We decided this would be our last vacation to Cuba!

Loved the hotel. It was not to big and the layout of it was easy to get around. Lobby area was open and airy. the room was decent enough. food was great, had lots of flavor and a great selection. And my favorite was the fabulous beach! Of course the Cuban people are always kind , hardworking and lovely to talk to.

After reading the reviews, we expected some issues regarding rooms in need of repair and water issues but the positives were the beach, and the people. This is pretty much what we got. The beach is terrific as we remember it and there were more loungers and palapas than I have ever seen. All the workers were super. Our first night, we realized our room (2225) was over the lobby bar. Around 2:30am, we asked to change rooms. Eduardo at the front desk said that he could offer only one room at that point and that we could look at it. He also said that rooms would become available the next day. The new room was older but we took it. I believe we were the only guests in the block, probably because the rooms were very dated. During the week, we could see rooms being completely refurbished in other blocks. We ate at the International but we found that the service was a bit rushed and the place lacked the ambiance. The buffet offered the usual grilled foods and there was a lot of variety. The food was fine. We enjoyed eating outside on the evenings the tables were set up outside. The buffet restaurant is very warm and it’s too bad that there are no open windows. The beach grill was great and we enjoyed lunch there everyday. We also ate at the Lobster Shack next to the resort, directly on the beach. Price was CUC 25 each and a bottle of wine was CUC 10. Lobster was good and we enjoyed the meal. There are some one storey bungalows and these seem to be refurbished. We were able to see one and the room was very nicely done. Carlos is the general manager and he can be seen in all areas of the resort. He chats with guests, including us, at breakfast. We discussed our room issue and he was ready to take notes until he heard that Eduardo dealt with the problem. If we had a newer room, we would go back.

Resort lacked much. Everything was abit less than what we are used to. Rooms are tired although very clean. Many days i had no hot water to shower. They are renovating the rooms but they are an upgrade. Food was not much to be desired. By day 4 it was difficult to find something i wanted to eat. There were no eggs one morning...whats that ??..not boiled, fried or omelettes. One omelette bar going when there was eggs. (very slow) Entertainment most nights was in the lobby. Not much for entertainment which you do miss when you go just the 2 of you. This needs improvement. Not much going on at the resort. If you are going to just relax the beach is just beautiful but very little going on at the resort in daytime games at the pool and exercises at the pool area. We are accustomed to much more activity around the pool. Resort was simply boring. There is a swim up bar which is not operational. Gym does not have a treadmill or elliptical. Maybe they should borrow one from the Melia CaycoCoco...they had several. Lastly what resort does not offer a courtesy room to shower before you leave the resort at 5:30 pm and you had to check out by 12 hand in your towels or give a deposit of $20.00 each. Met up with many people who where at the Muth MGM and paid the same money....disapointing !!!

This hotel is at least 20 years old and parts of it reflects it's age but the hotel is under renovation and the completed areas are up to date. The a la carte restaurants were very good as was the beach restaurant (I think it was called Rancho). The buffet is typical Cuba with 3 made to order stations (grill,paste,other) and the regular ready to serve buffet. The food was okay and the service was exceptional. The room we had was clean but quite dated. The furniture and bathroom reflected the resorts age. The beach is fantastic, long and relatively clean of seaweed, great for long walks. The pool on the other hand needs work, but there was no problems getting a lounge chair. To be fair, the resort was damaged quite heavily from hurricane Irma and they are working hard to fix the flood damage. But ultimately it comes down to value for your tourist dollar, and the the resort does not deliver the 4+* it advertises. We felt we overpaid for a resort based on the advertised rating. But 3 - 3+ pricing would have been much more appropriate. Perhaps when the renos are done it may regain its former glory, but now.

Lacks live entertainment Very hot buffet, no ceiling fans or A.C. Very tired rooms No toaster in buffet No beach bar Loaded with sand flies Every day the bars ran out of something including ice Beautiful beach

I took a shot on my first stay in Cuba, did much research on other hotels and comparing, and was not let down by Meliã! Great staff, clean room, was told the food was better than most and that was true. Great buffet with lots of options and decent a la carte restaurants. Very talented staff in the shows, the grounds were well kep, decent gym, and amazing beach! There were games and events held numerous times daily. My only “complaint” would be that the water was shut off for 12 hours or so at one point. But that’s why you have an ocean! Worth your money! Gracias Meliã!

Amazing resort, fantastic staff, stunning beach and pier! Carlos the manager of the resort goes out of his way to interact with each and every guest. He is always listening to any questions, comments and concerns about the resort. The buffet is fantastic and there is always something different each day. The lamb, pork and white fish were the best we had ever had. We had excellent servers at the buffet; Yaniris, Yasnery and our student waiter Terry. They were very attentive and their service was impeccable! The International Al la Cate was absolutely fabulous! Special mention to Sally and Amel on the entertainment staff, they went out of their way for us! The room was fantastic, always clean and the fridge was well stocked. The beach is stunning, an abundance of palapas and chaise lounges awaits you. The water is turquoise, clear and full of beautiful aquatic life! There was a water main break during our stay. However Carlos worked very fast to resolve the issue. In approximately 4 hours we had water again. This type of situation can happen anywhere at anytime. Of course there will always be people that complain about a situation like this. We ❤️ this resort and will most definitely return! 9/10

Considering this is one of the oldest resorts it is in good shape, I am sure this in part of their new manager Carlos. Carlos was always happy to see you, very helpful, goes above and beyond. The resort was clean, the staff is very friendly and the food was good. We had no complaints and will be returning next year

Buffet had great options every day. The Beach is beautiful and usually had enough chairs laid out for everyone. We were part of a group of 18 and it is a small enough resort that we could easily find our friends. Staff were amazing, friendly and extremely entertaining. Depending on your room location, warm water was difficult to get in the shower. They did run out of cola a few days, but easily able to find another mix for drinks. Lots of fun mini excursions available from the front lobby or the beach. Upgrades were being done throughout the resort, and I can't wait to see them next year when we return.

The grounds were well kept, the rooms were clean, the food was better than expected. Overall, despite the depressed state of their economy, and the fact that communism really is a bad idea, the resort delivered exactly what I was looking for.

Rooms were well kept,,,people are very nice and helpful, food was good but notice buffet not hot food,,,beach and warf was beautiful, wished for different kinds entertainment,,,beach was great , lots of activities,,place to go very friendly and very safe

A small friendly resort. Exceptionally friendly and helpful staff. Beautiful beach The pier is a fantastic bonus. Food is good and available 24 hrs. Hotel is older, and shows it a little. Very clean. Amazing shape considering the hurricane damage of 2 yrs ago Price can’t be beat for the quality experience that you receive

This hotel is about a 3.5 star hotel, very friendly staff, nice pool, great beach, and for Cuba even the food was pretty good. Quiet rooms, helpful front desk, not much to criticize. It used to be quite colourful then they painted it all white to try and look modern but it looks a bit like a low security prison, but that's a minor complaint.

We have been guests over 10 times. Hotel never fails to amaze us with improvements and plans for the future. Can't wait to go back and see what Manager Carlos has improved on next. Merry Christmas and Happy New Year to all

Staff is super friendly and helpful At the pool grille bar, they have a golden beaked hawk that visits twice a day for some ham, which was very kewl Food is quite nice, but they need to have more selections. It was not very busy when I was there, so that's probably why. The new Manager Carlos is always around making sure that everything is good, and it was. Sammy on the beach took us snorkeling, and it was a great experience for my daughter and I. My Mum stayed on the boat and watched, and also had a great time.

Great place, loved the beach & pool dinners, as well as the beach restaurant, but the staff were superb & went out of their way to accommodate us. Entertainment was great. The new manager was very personable and was open to our suggestions on what we thought needed attention, would definitely go back to this resort

Traveled with my family and friends, including my 4 month old grandson, Sept 21-28/2018. The people at the Melia have never been so accommodating. Having never traveled with an infant before we really didn't know what to expect. The play pen was up to our standards as every country has their own baby standards. Was relieved and had no issues putting the baby to bed every night. A few changes. They had an awesome dinner/video dance on the beach and I absolutely loved it. Great food and some fun games. A dinner around the pool was a nice touch as well. The hotel wasn't crowed so there were no wait lines anywhere, which was nice. Service expectational as always. People amazing and food was terrific. Thanks Kiki for always cooking our favorites you are an amazing chef. My favorite omelet lady always greeted us with a smile and a delicious omelet. Front desk staff were awesome and accommodating on check-in. Although a couple of requests couldn't be met that night, but were quickly rectified the next morning. Beach gets more awesome every time I go... Yes the pool liner still needs to be changed, some of the rooms are tired and some shortages happened while we were there. Were they deal breakers or ruined our vacation. Not even a little bit. I love this resort, not only for the beach, sun, food and great memories that we make every time we go. But for the people, the staff (whom I can't say enough about) and the new friends we make each trip. Lastly I would like to say welcome to the new and very visable manager Carlos, who took time out of his crazy days to speak to us every day, listen to a few concerns and made notes of any recommendations that we as repeat clients thought would be helpful to some much needed changes to the Melia. Looking forward to going back soon.

Amazing place. The people, and the beach, and the experiences were fantastic. The food was ok and there was something for everyone. Had a couple of meals under the stars.We will definitely going back again.

The staff at the resort that I met were incredible , courteous, friendly and very professional. The beach and pool area were great. I enjoyed the variety offered at the buffet an a la carte venue. We enjoyed the variety of drinks available. there was 3 of us that went on this trip and we will certainly go back to this resort again.

My husband and I went to Melia Cayo Guillerimo last week. We had such a perfect, relaxing time. My husband has never been to Cuba before and he was very impressed with it all. I personally, have been 6 times. 4 times to this resort. Yes, the room and facilities are dated somewhat. They have survived a horrible hurricane in the fall last year. The staff worked very hard to bring it all back. I am not one to look at the negative but would rather focus on the beauty and maturity of this resort. The beach is amazing, the food and drink is plentiful. Enough to keep you full and happy. The outdoor tables and places to relax are very peaceful and tranquil. A lot of shade if that is what you need. The pier is wonderful. The rooms were clean with comfy beds. The shows we did see were very well put on and we have left this resort very happy customers. We will be returning to this tranquil, relaxing place.

The hotel was great, rooms were lovely, food was great, the beach bar had an amazing lunch every day, beach was unreal. Everything was close, which is what we like, so hopping from the pool, to beach, to rooms, to buffets was no problem. Staff were friendly. I would recommend this hotel no problem.

Love love love this resort. Although the hotel itself is a little tired, the people and beaches more than make up for it. Both al a carte restaurants were very good and nicely decorated. Buffet had a large variety so definitely didn't go hungry. The beach restaurant had the best ribs I have ever eaten, my compliments to the chef. The amazing beach and ocean are a little bit of heaven. Went on a snorkeling excursion and was very impressed by the various fish and corals.

This is a smaller resort 40 min. from airport. They have done an incredible job of bringing it back to its splendor after the Sept. hurricane. The gardeners are constantly working keeping it manicured. What impressed me the most was the staff. Everday with smiles and a constant commitment to your needs. I met with serval vacationers who were repeat customers. Their selection of food at the buffett was excellent. 2 Omelet stations, freshly made juice plenty of breads, croissant, pastries. Lunch and dinner had a great variety of food. 2 grills with fresh fish, seafood, meat, chicken, and shish ka bobs. Also a pasta station which you can customize, they even have pesto. Many salad and pickle items. Several hot and cold vegetables to choose from. Fresh fruit, pastries and ice cream for desert. If booking a water excursion do it through Sammy the lifeguard. His prices are fabulous! Also Yowan a lifeguard helped us and was very knowledgeable about water life. Thanks for you companionship. This is a dated resort but kept very clean, and attentitive to customer service. Would highly recommend.

Love this resort mostly because it's small easy to get around ,301 rooms .very nice staff, very nice view from the room pool and beach view , I would definitely go again one of my best in Cuba so far ,food was excellent especially the buffet , calamari and shrimp which I love , the fish is awesome , pasta and more . A la carte awesome especially the international restaurant. The couple things I would say that's missing is no champagne for momosa in the morning and lack of entertainment. But if you want a quite resort this is perfect we are hoping to go back next year .Thank you again for making our stay very special

We had a wonderful time at the Melia Cayo Guillermo. Once the bar tenders and staff get to know you they are very accommodating. Our room was kept nice, fresh bottle of water every day, but, no restocking of the fridge. The beach was perfect. Awesome water and a great place for the sail boarders, even if you are just watching! The beach bar/restaurant was nice and the food was really good. We filled up at lunch and ate lighter at night as the buffet wasn't as good. All in all a great spot in Cuba and I would recommend this resort!

Grounds are recovering nicely from hurricane. Staff as friendly and accommodating as ever. Issues with no see ums after rain still am issue. Take bug spray. Fishing seems to better than ever with lots of fish caught

Thank you tripcentral! I would go back in a heartbeat the beaches are beautiful tons of chairs to sit lots of shade you can walk for hours either way beautiful colours to the water. The rooms were very clean a little dated but nothing that I would complain about but they were cleaned daily restocked daily I have no issues with that in fact I have nothing but good things to say about how clean the rooms and the hotel was. Love the food I was actually quite surprised at the different kind of variety of meat I was really surprised at seeing a turkey that was absolutely delicious! Saving the best for last was the staff they were awesome from the buffet stuff at dinner and to the bar staff always polite and so welcoming love the Spanish coffees!

This was our first time in Cuba and we had an amazing time at the Melia resort. The staff were all very friendly and helpful. The beach is breathtaking and all amenities were great and easy to access.

From booking, our travel and throughout our vacation this 8th visit to Cayo Guillermo was the best..Having familiar friendly, helpful staff and supportive new management was especially noticeable. Everyone was pulling together to make everyone's visit a wonderful experience.The food has always been and continues to be delicious and varied. Attention to the repairs and renovations were amazing. We do hope the owners and backers support the management in their continued efforts to refurbish this special resort..

the hotel was good,and the big problem was the people working there,making a lots of nose and so on which i have to tell several time please 8. o'clock in the morning we are sleeping.2- the food not much chooses i couldn't believe it's not much things to choose.3- there they don't have disco at night to dance,it's first time i see a place has no place to dance.4- we had a lots of delay when we were there and especially when we return .we left the hotel at 6.pm and with all the delay we arrived in montreal at around 3:20 and all this time which is close to 10 hours we stay hungry and in the air plane they don't offer anything.that's really cheep.i don't think i ever travel with air transat again better sunwing or others.

The staff are wonderful people, so helpful and kind. Resort is lovely with good variety of buffet offerings, a la cart restaurants and entertainment. We took the shuttle bus to an amazing beach Playa Pillar. Would go back without hesitation.

This resort was perfect for our group of 11, with ages ranging from 7 to 70. The staff were fantastic (shout out to Mary at the buffet!!). The beach was one of the best I've been too. I'd go back in a heartbeat.

Thoroughly enjoyed our week stay at the Melia Cayo Guillermo. This was my third visit to Cuba and I liked and would rank this resort and its food the best of the three resorts I've stayed in so far. Cuba and its people, atmosphere and weather is just so amazing and appreciated by me. Wish I could visit more often and for longer!

The hotel was dated can't really say it's a four star even for Cuban standards. The staff was nothing but friendly and helpful. The food was not very good most of it at the buffet was cold. For a Melia resort we were a little disappointed. The weather was sunny all week but so windy couldn't sit on the beach a few days without getting sandblasted.

The beach, food, and staff we're awesome. The rooms were in need of some TLC, but overall it was a great vacation and we'd go back. Walking distance to other resorts. But the beach was the best we've ever seen. Don't miss the sunrise at the beach.

March 16th, 2018: Arrived late and exhausted, reception staff could not find us in system and moved on to other people. We were the last people to be processed in our arrival group. 24 hr. access to food and drinks - fresh bun, old ham (looked like had been left out for a while) and slice of cheese Yuk! Day 1: lunch good, beach awesome. Dinner 6:30 pm, by 9 pm not feeling good. Went to room and slept Day 2: had buffet breakfast, started vomiting after I returned to my room, had severe abdominal pain. By afternoon, condition worsened. Sorry graphic detail here. While I was in my room, I had to run to the bathroom, but; did not make it. Diarrhea and blood trail splashed from my bed to toilet. When my friend came in the room she went for a doctor and someone to clean the floor. I was bleeding out my rectum and in pain, intestines very tender and swollen, belly looked like beach ball. Told my medical staff, not sure if she was a Dr. or a nurse; my condition likely from the sun. Several attempts were made to give me IV. At one point IV fluid built up under my skin until I said my arm hurt and then it was removed. The area was raised up and then bruised badly afterwards. My Arms had bruises from 6 IV attempts. Medical person told me I was fucked. I was given charcoal tablets, antibiotic and medication for bacteria in intestines, also anti-nausea medication, a needle in my bum (not sure what for as English Spanish communication challenges) and electrolyte packets for my water. Day 3: I was asked to check in with the Dr. I stopped by the Air Transat rep as my friend was meeting with him to cancel a trip. He gave me such a look - not pleasant when I mentioned I might have had food poisoning, too sick to discuss. I went to my room. Later was informed that hotel paying my medical bill and that my friend was required to sign off for us not to pursue anything! I spent my time in my room, mostly sleeping or on the toilet during my vacation. I did not eat anything other than a piece of bread, a tiny cinnamon bun and a few bites of plain potato. At one point in my room, I called the desk to say I was sick and asked if I could get some food. I wanted something I might be able to keep down, told I had to go to the restaurant. That night horrible, so noisy!! Practice at band shell for a show and then the show and why loud music after the show is a mystery! Day 4: Laid at VIP lounge until plane ready to board. We paid for VIP. Went purchased VIP passes before I got sick. Thank goodness. If you go, hope you like loud nights, eat safe foods and be prepared to fend for yourself because the hotel is mostly concerned with covering its ass. Staff will not go out of their way to be helpful, they do not communicate with each other or they just do not give a damn! I went to the medical clinic where my Dr. `s office is. Told most likely got food poisoning. My friend and I did not have a vacation. It was a survival test. Really administration staff should have arranged for someone to check in with us to see if we needed anything. We should be reimbursed for our trip plus compensation for pain and suffering! Still recovering at home in Canada as of March 26th, 2018.

Everything was to our satisfaction. Considering the latest hurricane great efforts was done to restore the premises and the grounds. One concern I had and would suggest to review the check-out policy for those guests who leave the grounds after 6:00pm

Grounds were lovely, they did an excellent job but still very sad to see restaurant ruins at entrance Standard room was just that, basic but clean. Staff are overall friendly, courteous and helpful. Beach and pool was cold (but that"-s when we went March 2-9th). Got in each one once along with most other visitors at that time. Loved walking beach, water walkway each day. Staff and vacationers were very friendly. food is typical "Cuban food" though I must say the baked goods were nothing like the wonderful ones we tasted in2000. We would recommend this hotel because Very friendly. small and family feeling, beautifaul beach and a very very good staff which is very important to us!

My boyfriend and I booked a spontaneous four night getaway to melia Cayo Guillermo. I’m not sure why- but I had very low expectations for this resort. I’d been to Cuba several times before, always saying I won’t go back because of the food. But the prices always suck me in- much cheaper than other islands. Anyway- upon arrival I was pleasantly surprised! The resort itself is beautiful! Even more beautiful than the pictures I had seen online. We had a great bungalow room, with a hammock and about a one minute walk to the pool and ocean. Everything was clean and the food was much better than expected! (Minus the international restaurant- not our favourite). It is a good couples or adults resort- not many activities for children to do. The night time show was very well done- lots of talent there. I’m not sure I’d go back here, only because I enjoy experiencing something new- but without a doubt- I wouldn’t hesitate to recommend this resort to anyone wanting to travel to Cuba for their next getaway.

We just returned from 1 week at Melia Cayo Guillermo. Beach was absolutely beautiful, you could have along walk in either direction. Hotel room clean , but dated. Pool small. We enjoyed the food, could always find a clean table. Drinks were just okay. Service was very good. Activities in daytime was very good. Entertainment not so great , just okay . We would return.

This resort was exactly what we were looking for. Having visited Cuba a few times before, we knew what to expect food wise, but everything was very edible. Had breakfast at the pool bar everyday and lunch at the beach bar where they grill fresh fish. The beach was very spacious with lots of chairs available. The water was clear and the sand was powder soft! Cuba has the greatest beaches! We really enjoyed our stay at this resort our only issue was the consistency with beverages. We drank mojitos everyday and they didn’t always taste the same. We would definitely return. 8/10.

The hotel is clearly still recovering from the hurricane. However, the beach is what we went for and it definitely delivered. Stunning!!!! The only complaints are that there were rarely clean beach towels for us to Exchange. So in a week we were able to exchange twice. Complaint number 2 is that a lot of the staff did not speak English. Customer service could barely understand us or communicate at all. But I guess that because of the hurricane a lot of English speaking workers left because they had to work, so it makes sense. Other than that the resort is small and cozy. Beautiful grounds and an amazing beach.

Well, typical of Cuba the white sand beach was wide and clean, the sun was bright and warm, the water was crystal clear and warm. The resort grounds needed some attention but this was understandable due to the hurricane damage. My room was in need of some T.L.C. some stucco pealing, drawer missing in dresser, toilet would not fully flush !!, but the room service / cleaning was good and my bed was comfortable and clean. Food and drink was what I expect from an "all inclusive", not gourmet but adequate and eatable. The employees from the grounds maintenance, attendants, staff, and transportation was great.

The beach goes on and on with snorkelling by just stepping into the clear water. Ocean view rooms with great views! Good food and the best hotel staff EVER! Amazing snorkelling with ‘Jo’. So easy to book! Going back next year! Thank you Tripcentral and Gina for the best trip ever!!

The beach was wonderful. Food was plentiful and if you like seafood, very good. Staff were extremely helpful and pleasant. Rooms were clean and well kept. I had some very very itchy sand flea bites on our last day and first day home. I certainly will be going back again, for our 6th year there. I did have my towel stolen n the beach. However, because we were returning guests, the cost of the towel was covered by the resort and they also gave us 2 hours extended time on our room the last day for free. We have never had any problems in all the years we have been there.

We found all areas within the resort very beautiful even after the recent hurricane. The food was great lots of choices even for us vegans! The beach was stunning and the dock was a great addition! Most of all the staff were very beautiful friendly people which made our stay even more special. We would definitely go again and recommend this resort! 5 out of 5!

We had an amazing vacation. It is incredible to see how much Melia has accomplished in such a short time since a hurricane completely devastated their location. Staff are wonderful, attentive, polite and very kind and speak English and Spanish. Night life and shows were great. Ballet, saxophone were breath taking. Internet was better than most resorts. There is a sketch artist Miguel who does life like drawings from photos..WOW! The food was delicious and visitors from other hotels kept visiting because of it! The pool was amazing tho the waterfall at the bar is now a roof top seating area. You can treat yourself to a massage, a hair cut or design etc.There were little flaws like running out of beer and a few brands but they were replenished quickly. Some tourists complained that the Behind hotel areas were not landscaped but, they failed to see how they repurposed broken tiles and made mozaic benches and borders. The views were lovely and the beach was to die for, even with the high tide! The walk out over the ocean with lounge chairs made you feel like you were in a hidden island getaway! Hammocks every where. Tons of beach cabanas for shade. Sports bar and beach bbqs were appetizing. Shoot a game of pool in the lobby while you drink and listen to the band. If you are looking for relaxation this is the resort for you, not party central but don't be afraid to book excursions to the disco bar cave, swim with the Dolphins or travel to the town of Moron! The suites have fabulous beds and the decor is all fresh, new and updated. I look forward to visiting again!

The grounds were quite clean as were the rooms. The staff provided very friendly service and were always smiling. It was a great place to relax. The live shows each night were amazing and the cast really put great effort into it.