The hotel staff at registration were knowledgeable and friendly making the process go smooth and quick. The rooms are clean, well appointed and quiet. The hotel restaurant, the Shore Club, had excellent food. We wanted to heat some snacks up in the room and a microwave was sent up. The location is excellent for getting to museums, good restaurants, the market and shopping. Didn't get a chance to use the pool, but it looked inviting.

The Hotel was so clean and staff couldn’t do enough for you! I had no idea the service industry could be this amazing! There was not one thing that could be improved upon! And the adjoining mall was fantastic - gotta love Tiffany’s!

Exceptional service at check in . Great location, close to everything. Workout room well equipped. Nice to have patio off of pool area. Nice place to relax in the summer. Bike rental option was a plus.

Awesome hotel and service! The location is great, right downtown, attached to the Rideau centre, and very close to Parliament. Hotel staff is very friendly and helpful. Loved our stay at the Westin Ottawa.

Very nice affordable eating places in the neighborhood, good for people on a budget. The price was right- but the mattresses were absolutely terrible. If you have any back problems, don't stay here. Room was clean.