It's our fourth time to this hotel. We love that it's beside the golf course. The staff is extremely friendly. The a LA carte's restaurants are very good. The lobby bar is nice. The snack bar has good food and Jesus the waiter is the best. Thank you for another great vacation!

I usually go with hubby who likes the rainforest vibe. This time I took my niece for her birthday. She absolutely loved everything. Small resort with access to 4 others providing so many options. All the excursions booked had hotel lobby pickup. I really appreciate that since Hyatt took over the resort has put in hand rails going up to your room. I like the 3rd floor so you are on the treetops. You may be as social as you like or feel private if you need. Some younger people are repeat visitors. In 10 days we did 6 ala cartes, 4 excursions, and a show. We did Zumba at the party pool followed by volleyball. Going in September meant fewer crowds but the mosquitoes were lil snipers. When I go in April I don’t need big spray but we had just enough for our stay. The staff are always nice and helpful. Service is excellent whether you tip or not. So if you find you don’t have it on you don’t feel bad. Entertainment hasn’t seemed to change and becomes repetitive after a week like most resorts. Niece and I celebrated our moment with matching tattoos at the Hacienda. It was my first and I picked it out. Niece is talking about returning with her partner. I find the rooms spacious but I will return and get the penthouse. Love the extra space and the rooftop deck with small jacuzzi. I am so glad the pool restaurant still has personal service and many of the staff hasn’t changed.

This is my 2nd time and can't wait to return. The staff are so welcoming, helpful and so pleasant. They are a joy to be around. Liz & Jorge in concerige arranged rides and picks ups. The entertainment crew Abigail, Fabian and Tiko were so much fun made everyday at the pool. Miriam in the breakfast buffet knew our drinks by day 2 ? Loved our stay at Sian Ka'an Escape

My first time at this resort. Can’t say enough about the resort. Room , pools , food excellent. I was also surprised that they upgraded my room. The staff is wonderful, very pleasant and always available. I really enjoyed the perk of experience and exploring the other 4 Bahía Príncipe, that was a luxury. Was able to book à la carte meals and they were delicious. Lobbies of all places were exceptional. I would definitely return.

I truly enjoyed my second trip to Sian Ka'an. I want to thank the staff who were friendly, helpful,and asking if they could be of help and if I needed anything. I had a few à la carte dinners; however, I enjoy Alux restaurant the most. My room was upgraded on my check-in, and it was located in a great location. I will be returning early next year. As a single traveller I felt safe in the resort.

The hotel grounds are a beautiful tropical oasis. Our room was spacious, clean and close to the pools and main building. Italia went out of her way to take fantastic care of our group of 11. She was at our disposal and was able to book us into the Alux a la cart restaurant, which was an amazing dining experience. In addition, Italia made accomodations with the chef from Portofino to prepare a specialized meal for our group when we couldn't get into that a la cart restaurant. She also arranged for transportation to the other resorts so we didn't have to wait for the trolly for dinner reservations. Luisa and Rosa provided exceptional spa services. I would highly recommend booking with them at the spa. A recommendation I would make is to improve the on-line booking process. It has many glitches and makes the process extremely frustrating. You can't book any a la cart restaurants unless you are checked in on line. And if you are a group of more than 6 you can't book the a la cart restaurants anyway. Ten days before our trip, 99% of the restaurants were fully booked for the full 7 days. We are extremely grateful to Italia for assisting us when we arrived. We would have booked many more restaurants but they are somehow all fully booked. There needs to be a better fairer way. The seafood night at the buffet was excellent. The pool restaurant food is also very good and hot. We found the buffet was good but the food wasn't always hot. The service in the buffet was also very good. My other suggestion would be to have more dance entertainment after the main show is over. Even leave a play list going so guests can get up and dance.

Staff very nice and caring. Grounds very well kept. Older rooms but spacious and clean. Nice pool and good entertainment. Shows every night at lobby. It was my second visit in 2 months. Beach at Akumal is good. Lots of chairs and good entertainment.

If you are looking for a resort that gives you a relaxed feel this is the place The food is great, the service from all.the servers are unbelievable These people know the true meaning of hospitality!!! From.The front desk to the driver's of our shuttles The housekeeping sparkling!

We have enjoyed the beautiful Sian Kaan for many years; it always feels like going home when we arrive! The rooms are a little dated, but clean and comfortable. This is a very small hotel, which makes getting around very easy; you can easily walk everywhere. If you want to take advantage of the other 3 hotels, the trolley system works great and is easy to hop on and off to get around the other hotels. The food is generally pretty good, and by staying at Sian Kaan, you have access to all of the other restaurants and buffets at all 4 of the hotels... many different menus to choose from and something for everyone. We tried the new Smoked restaurant and loved it! When you go, you will recognize Daniel, who previously oversaw the Sian Kaan buffet restaurant... it was nice to see him again! There are so many great staff members who provide exceptional service... a special shout out to Alina and Eglaydy in the main buffet who always have our drinks ready when they see us coming in and go out of their way to make each meal enjoyable. Claudia, Jose and Jesus in the Cenote who keep the food and drinks flowing at lunch or while we play cards in the evening! And most importantly, Camila with Guest Services, who couldn't do enough for us the whole time we were there, she is fantastic! This was our 1st trip back since the Hyatt merger, and although we are very disappointed with the significant changes to the Reward program (we were previously Black level), the staff at Sian Kaan went out of their way to make returning guests feel appreciated! We have always had great service here, but this trip was truly exceptional! Everywhere we went, the staff was bending over backwards to help us. There are so many kind, caring staff here - it really makes up for any shortcomings of the hotel. We travelled a little later in the season this time and really noticed the low occupancy. The upside of 50% occupancy is that there is never a shortage of chairs anywhere you go, pool or beach! The downside is that they rotate closures of restaurants, making it a little more challenging to get into your favorite places. We found the selection at the Sian Kaan buffet was significantly reduced because of the low numbers, and while I understand it makes perfect sense from a business perspective to reduce staff, limit food on the buffets to reduce waste, and rotate closing restaurants and move staff around...it can be a little frustrating as a guest. If you are planning to go in the off-season, adjust your expectations. Long story short... we love the Sian Kaan, but hate the new Hyatt Rewards program. The amazing staff helped to offset the change this time, but work is needed to improve the Reward program to retain long-time returning guests.

Sian Ka’an has become our go to vacation place every year. We love the ambience and the welcoming staff who remember you from previous visits. It’s a laid back place but if you want a more exciting vibe you are able to visit the sister hotels via trolley. The trolley is part of the fun ! Love having the choice of restaurants every evening and I’ve never had a problem booking them prior to leaving on holiday. I honestly can’t say I’ve had a bad meal. Our latest discovery was Le Gourmet, the lamb chops were delicious. I had requested a room halfway between the lobby and the Cenote pool as my husband walks with a cane. We were in Bldg 7A. Room # 40701 and I couldn’t have been happier. The room was immaculate and well maintained by the maid and fridge people. We did the tequila tasting this time and enjoyed it. They give you various fruits, chocolate and yes, bugs to try with the different tequilas. Yes, we ate the bugs !! The only suggestion I can think of would be provide a microwave at the buffet as sometimes the food gets cold when it’s sitting out. If you’re interested in getting a tattoo while you are there, you can visit the Hacienda (a shopping and entertainment venue in the complex) and go to Jaguar Tattoo. Ramon and Henry are talented artists. This was my second tattoo and I’m planning my third on the next trip. My husband who had vowed to never get a tattoo also got one last September and loves it. We will be returning later this year for trip # 7.

We loved our stay. Amazing service and food. Access to 4 other resorts. Loved that our resort was farther from the others. It was more private and had more of a jungle vibe. We got to see spider monkeys from the pool. Unfortunately, the beaches were full of seaweed and inaccessible.

We have been many times to Sian Ka’an Since Hyatt has taken over now. Some of the à la cartes have changed how they serve you there food. Not liking how the tortouga restaurant has a set menu no buffet. Yes you pick your meat you want, but the appetizers is set is all the same, the dessert is the same. No choices. The chairs around the pool are taken in the early morning, with their towels. And they don’t even show up, so I took them off. Towels has NO cards now so you can take as many as you want. Then ppl are not picking them up after using them. Unbelievable!

We have been many times to Sian Ka’an Since Hyatt has taken over now. Some of the à la cartes have changed how they serve you there food. Not liking how the tortouga restaurant has a set menu no buffet. Yes you pick your meat you want, but the appetizers is set is all the same, the dessert is the same. No choices. The chairs around the pool are taken in the early morning, with their towels. And they don’t even show up, so I took them off. Towels has NO cards now so you can take as many as you want. Then ppl are not picking them up after using them. Unbelievable!

We loved the place, the Sian Ki'an would have been a yearly visit if we were younger when we discovered it. We had a floor suite with a hot tub. A great choice if you're old-er like us. The food was fantastic. We had the best restaurant experience ever at the Japanese restaurant on-site, the MAIKO RESTAURANT. The main buffet had problems with labeling of food, and consistency, but otherwise was great. We were there for a week and there were no French fries for the last four days. Lots of other great potato dishes to choose from, but no fries. There were also NO TORTILLAS! Just the crispy fried corn chip type?! Yeesh. There was real ground black pepper, and real milk (homogenized) like we are used to for my tea. At the only other resort we went to (in the Dominican Republic) neither was available. The location was great so we could go to Xel-Há and Tulum. This is common to these resorts but DO NOT book excursions through the hotel if you have a choice. For Air Canada Vacations book through their agent. They will be hidden in a corner. The hotel doesn't want you to book with them at half the price. "Service" gets dinged for this ... The beaches in the area are covered in coral and rocks, but there are lots of places to swim so it's okay. The Bahai app is a joke, almost no one could book a reservation or get it to work at all.

3rd time for us. Grounds are well kept, Staff is very friendly and mix well with guests. Front desk are very good and helpful, but some could be better in the English language. Room was fine and our maid did a good job each day. Found out that there was a layoff of staff on March 1st which really affected the service in a negative way. Most guests attributed this to the takeover by Hyatt, later this month. A lot of people we spoke to are waiting to see what happens in the next few months, before booking for next year, ourselves included.

Very nice resort. Very clean and with excellent service. Good rooms with nice extra touches. Very close to golf course. Lots of available activities on & off site. Very helpful staff. I felt safe and with no security issues.

The Sian Ka'an is a smaller adults only resort, that's not on the Ocean. They have a trolley service that takes you to the other resorts, that are on the Ocean. You also have the option to book a la cartes at the other resorts as well. This resort is in need of upgrading, but is still comfortable. The buffet really needs to offer more dishes, as it gets very repetitive. I really expected more from a Bahia Principe resort. The staff were great, with the exception of a couple of servers. Angel at the check-in desk was wonderful and very helpful! Camila at guest services helped me get a prescription medication that I had forgotten to pack. Instead of me having to search several pharmacies, she sourced the medication and had it delivered to the resort. This allowed me to enjoy my day and wait for her message that the meds had arrived. I didn't get to thank her properly, so I want her to know that I was very appreciative of her help!

We travel to the Bahia Principe Luxury Sian Ka'an Feb 13 through 23 with some friends. The staff is lovely and so helpful. Grounds are well kept. Food was good. You won't go hungry. Drinks were plentiful. Entertainment was ok at this resort much better at the sister resorts which we had access to. The nice thing about this resort is that its quiet if you want to be around the action its only a trolly ride away. There were a few things that not 100% but nothing that would make me not return. Most people we spoke with are return travelers to this resort which is nice to hear. We would definitely go back. Can't wait until the next trip..

Definitely not luxury. Short staffed with long waits for coffee or bars. One washroom had no toilet seat for the 2 weeks we were there. Hotel ran out of usual items like milk, coffee liquor. Started to feel like cuba shortages. Ask for days straight for a blanket and finally just found one in a maids cupboard. Food was good, especially 24 hour snack bar but one wait staff so wait time was long. Over 30 times to this chain and wonder if the change in staff is due to the sale.

Staff and support were amazing - friendly and courteous. Enjoyed the quiet, laid back and off the tack attitude. Easy to access any other parts of the resort. Nightly entertainment was fun and varied for all.

Staff and support were amazing - friendly and courteous. Enjoyed the quiet, laid back and off the tack attitude. Easy to access any other parts of the resort. Nightly entertainment was fun and varied for all.

Been coming here for years and love the place. It’s quiet in the jungle with lots of wildlife. This is not a party hotel and there’s no disco. It’s non-smoking except in a couple of designated areas. There’s nice pools including a quiet pool with no music. They do have some entertainment like a foam party in the pool once a week and nightly shows in the courtyard. Drinks at the pool bar are OK and they have frequent poolside service. Drinks at the lobby bar are excellent. They often have a BBQ going at the snack bar with great roast chicken and burgers. You have access to all the other amenities at all the other hotels in the complex so there are lots of options for meals and entertainment. The a-la-cartes book up so you need to book as soon as possible. There are trolleys to take you to the beach and the other hotels and they come every 15 mins so it’s easy to get around but not a good place for anyone with significant mobility issues. The staff are really friendly and they keep the place very clean. Would recommend for those who want a quieter vacation with no kids.

Sian Ka’an offers large rooms with complimentary fully stocked mini-bar, 24 hour room service, the possibility of reserving a different gourmet restaurant each night, 24 hour snack bar, different shows every night with the possibility to going to other shows at the 4 other hotels, shuttle service to the other hotels and Hacienda Dona Isabel, a charming shopping arcade . When there was a flood in my room I was moved to an even larger room with an outdoor jacuzzi! Staff were always very attentive and pleasant. Request that air conditioning be adjusted or turned off or you will freeze.

Very nice resort.Lots of shaded areas.A la carte restaurants are really good.Very nice staff.Very beautiful golf course nearby.Guess services really care about their guests.Lots of excursions to do in Maya Riviera.

This resort is an absolute nightmare! It took almost an hour to check us in, and then we were told to wait for a trolley to take us to our room. After waiting 30 minutes we ended up walking to the room with all of our luggage. The resort wasn’t busy and had very few travellers. Got a room with absolutely NO hot water and when we went to the front desk they were no help. We were unable to shower the entire trip and denied a room change. The front desk said they would send a supervisor to come check our room, and at 1AM we heard a knock on our door. We didn’t answer because we were trying to sleep. We felt that it was an inappropriate time to be coming to our room, but the staff didn’t seem to care which was a common theme amongst the entire staff. Room service stood outside our door every morning and had loud conversations at 8am, and if we didn’t leave the room by 8:30am, we would receive a wake up call from staff to wake us up. They wanted access so they could clean it, so we were not allowed to sleep past 8am. On the third day I had to unplug the phone and lock the door because they would just enter even when we were sleeping. They didn’t care. The food service is also pathetic. You can sit in a restaurant for over 30 minutes without getting served. They got upset when I got up and served myself some water because I was needing a drink and couldn’t wait any longer. There was only one other table with people so they weren’t busy. We even tip staff 50-100 pesos and still the horrible service. After 30 minutes waiting to give our order, it was another 30 minutes for them to make a ham and cheese sandwich. The chef was so mad one day he had to make a sandwich, he smashed the bread so hard until it was in pieces and totally squished. The room was absolutely FREEZING because the AC was broken so temp was 17.5 all day and night, and there were no blankets on the bed. Only a very thin sheet and almost froze to death the first night and woke up very stuffy. We had to ask for 2 blankets from front desk. At 5pm on Monday a four wheeler would drive around and fumigate around pool. A big thick grey cloud would surround the entire resort and make it smell like diesel fumes for the entire evening. The next day you would find dead cockroaches in your room and all over the resort. Ala cart meals were nonexistent. It was just the buffet food but with service. An employee named Luis would give our table away constantly and make us wait longer. They would always bring the wrong drinks, and they would pretend to be cleaning so they don’t have to serve. We watched 3 of them wipe down a table for 30 minutes while people sat waiting for drinks. Cockroaches in room, alive and dead. They would be everywhere! We wouldn’t leave out sandles on floor because there would be one in there in the morning! Spider webs were covering the hot tub. It hadn’t been cleaned in a very long time too. There was lots of hair at the bottom when I removed the cover. There was a very strong smell of feces between the ala cart restaurant and pool restaurant the entire week we were there. It was a very pungent odor and made you feel sick to your stomach when you walked by. It was extremely loud from 10am-5pm around the entire resort. The Mexican entertainment staff would be screaming on loud speaker and have music blaring at top volume. We tried to have a nap but the volume of noise in the room was unbearable and we couldn’t get any rest. It was constant party, party, party! The attitude from staff was pathetic. They didn’t want to be there and it showed. They were rude to you, they ignored any requests, and threw together food and events without even considering the guests first. They just wanted your money. The transport from hotel to hotel was painful. Jam packed trolleys that they would squish 3 to a seat when it only fits 2. They were always late, would circle around the resort until it’s full, and hit speed bumps with speed that would send you flying in the air. It also hurts your butt and back when you landed. They would constantly scam money from you. Taxi would over charge by a lot and shops would mark up prices 3x what it would be off the resort. A bag of chips was $30! Constant harassment from time share people when relaxing or walking back to room. They were all over the resort, and they would FOLLOW YOU! Poor food options. Raw and undercooked food was always at the buffet. No plates, no butter, and no condiments were also a regular thing at the buffets. There was a lot of seafood and dead fish carcasses all around the buffet. Coatis and raccoons were all around the resort and they were chased by staff and hit with net on a stick, as well as the birds. They were quite cruel to the animals in the area. The hotel even boasts that they are a nature preserve but it didn’t feel that way when they were abusing the local wildlife. Uneven and rough sidewalk made it difficult to walk around. They put Christmas and new years decorations on the path so tourists would stop for photos. This meant you were waiting to go by for 10 minutes while people were taking photos on the pathway. Charging extra for food and festivities during Christmas and new years to get extra money from tourists. They shut down parts of the hotel which we had already paid for so they could charge more for a party. It was constant money grabbing. “How can we get more from the tourists”…by scamming them into thinking we are giving them more when really it’s only what they have already paid for. It’s absolutely insane how long you wait for at this resort. Especially when they were not even busy. I have attached pictures to show some of the things in this review. I would STAY CLEAR OF THIS RESORT! Waste of money!

This was our second visit to Bahia Principe Sian Ka'an this year. We would highly recommend this resort for anyone looking to relax, enjoy great food and have a little fun around the pool. The staff are wonderful - Eglaydy in the buffet, Manuela in the bar,Pastor and Daniel (aka Sugar Daddy) in the food and beverage, James, Josh, Francisco, Diana around the pool. Congratulations to Alex on the promotion! We enjoyed 10 a la cartes during our stay and each and every one was fantastic. We love children but love the fact that this resort is Adult only! We will certainly be returning in 2016!

Grounds are very clean. Room was very clean had a hot water issue one day which was fixed. Others reported no towels for days. Shows were ok- better last year. If your looking for a party resort this is not the one. Average age 45+ but we prefer that. This was our 3rd stay. No golf this time it was too hot. But the golf is excellent

We enjoyed our stay at this resort. The staff here is amazing! They made up for the short comings with their caring and positive attitudes. Both Italia and Isobel helped us when I sprained my ankle. These ladies went beyond what was necessary to ensure that I was well cared for and comfortable. They truly were wonderful. The nightly shows were excellent and most of the a la carte meals were delicious. I enjoyed the pools and the gradual entry into one was needed and appreciated. The rooms need updating as does the lobby area. The trolleys to the beach were regular but the distance and time it takes would discourage me from returning. The beach area designated for this resort was not suitable for swimming without water shoes but the beach bar was quite lovely. Overall it is a good 4 star resort suitable for quieter, mature adults.

We had to change our destination the day before we were to leave due to Hurricane Melissa -we decided on Sian Kaan for our fourth visit because we really like it there. I booked a penthouse room and it was lovely. we would go up on the roof in the afternoon to read and finish our drinks-my husband enjoyed the jacuzzi up there too. Luis of Nexustours greeted us at the airport and got us into a van for our ride to the hotel, check in was fast and easy for us -then off to ceynote bar for something to eat and drink. Breakfast was at the buffet or we would go to over to the Akumal hotel for their breakfast and lunch buffet- very large buffet with lots of choices. Manuel and his team at the Akumal were awesome to us, remembering our names and our drinks too. We went to the Don Pablo restaurant for dinner one evening and Geronimo our waiter took wonderful care of us there. Our last night there we always try and got to the Alux restaurant and had Roque as our waiter- he was also wonderful to us and we enjoyed every bite. The entertainment was really great and we had no trouble getting a seat at all- the waitresses out there were all really really good and never forgot our drink orders. We would either read by the pool or most often would go to the private beach for Sian Kaan by trolley and spend the day there- you definitely need water shoes for swimming there. The beach has its own bar and a seating area with palapas - lots of space for everyone and we didnt have any problem finding chairs to lay on. My only complaint at all would be that our last day there we were on the beach and everyone was reading when a group of six plopped themselves down and started blasting music and ordering shots at the bar. I like to party as much as anyone but when I go to the beach and its the quiet one- I'm quiet and reading. The party beach was down further and it was too bad they didn't go there- the wristbands they had were orange and when I asked the bartender what hotel they were at he said he had no idea. That was the only con of the whole trip but I'm sure they just arrived and maybe didn't realise that the party beach was further down, but still you should be aware of other people on the beach and their comfort. I highly recommend the Sian Kaan and especially to people with limited mobility as the resort itself is smaller and everything is accessible to people- there was even a woman with a scooter there.

Gave great American dollar tip to room service workers and everything was done poorly. Broken glass left in my jacuzzi for almost 48hours 2 days. Fridge was filled at the very minimum was only given two shots of liquor on 8 days inside my fridge and again gave great tips to the workers in American dollar. Workers at the hacienda where the souvenir shops are, they have bad attitudes if you don’t buy anything and prices have gone up X3 even the workers had commented saying please give me a chance to rip you off. Management at Saab Kian was also terrible in the resort Luis the manager of Saab Kian struggled to get me 1 reservation in the restaurants and it had to get escalated all the way to the managers level because the resort was not able to book me at any restaurants at all. Trip central had failed to advise me I needed to book online the restaurant reservations ahead of time. I was not able to go to restaurants with my group of family because of this and Bahía Príncipe did nothing to help about that.

Many people comment on the great service at Bahia Principe Sian Kaan and I couldn’t agree more. Just came back from our 6th visit. We had a medical issue that flared up and requested assistance from Guest Services. Camilla helped tremendously. Within a few hours she had our room moved from the 3rd floor to the ground floor in the same building. Luggage was moved by staff. She arranged a trolley to take us for dinner at Don Pablo. She checked on us numerous times throughout the week. She is a very compassionate person and a real asset to SK. As an aside, the rooms could use some updating as well as the lobby bar.

The staff go out of their way to make your stay special. The food is great, pools and beaches splendid. Transportation throughout the resort is very dependable and easily accessible. We love this resort and the quiet atmosphere in the sian Kaan section with a more livelier vibe at the other 3 resorts we have access to.

S’ian Khan is just what I never knew I needed. We were thrilled with the service, staff & amenities of this adults only resort. It’s a small resort set in the jungle but you have free access to 4 other Bahía resorts and their a la carte restaurants and beaches via free shuttles. Truly relaxing!

Food is good as is room service. Spa excellent but expensive. They would get more people if they would decrease the price by 30%. Trolley service to the beach is awful!! 2 will come 5 mins apart and then none for 20 mins. During the afternoon beach rush around 4:30 they put a small 8 person trolley and at 7pm they put a 16 person trolley, it should be the other way around. Timing of the trolleys to the other hotels is the same. A La Carte at Sian Ka'an excellent as is the service. Kudos to Edgar and Silverio. Maid service also excellent. Night shows are pretty well the same ones for the last 3-4 years, time to change? Rock and crooner good and women mariachi band excellent, circus ok and the rest hit and miss. Lobster night is a joke. Only the upper part of the lobster which is emptied, seasoned and refilled into the shell, no lobster tail available. Good choice of deserts, chesses, fruits, cold cuts, sushi, and bread. Front desk staff very professional, ready to help you with your problems if any. Penthouse was nice and clean upon our arrival. When it rained hard water would come through the window and go underneath the bed and the shower would have a hard time to drain properly, so your feet would be in dirty water. Told the floor manger Mr. Vasquez about this and I have no doubt be the time You read this review it will be fixed.

Staff is exceptional. Food, recognizing individual tastes, is varied and very good both at a la cartes and buffets. Making a la carte reservations can be an issue but customer services can usually find a reasonable solution. Pools are well cared for but beach area requires care in most areas of entry. Never an issue to find a lounger at the beach, while shade at pools may pose an issue at peak times. We find the loungers quite uncomfortable after a short period of time, but not enough to deter 6 - 8 hours of lounging every day. Overall there are minor criticisms, but at usual price points, the value received is exceptional.

I went to this hotel in June 2025 for a quick long weekend trip, and wished I could stay longer. The adults only atmosphere was good if you're interested in relaxing quietly, and doing simple activities like morning yoga, salsa lessons by the pool, or silent disco at night. The staff were all very friendly and attentive to the needs of the guests. I found the hotel to be clean, comfortable, and well air conditioned. I also want to give a shout out to Deysi and Berenice, who provided massages to my friend and I. The food at the buffet was good, but the restaurants were even better. The golf cart shuttles were also very punctual. I'd definitely return to this resort.

Overall good trip but quality has gone down since last time we were there 2 years ago. Pillows on bed were small and hard snack bar and room service food has gone down and you have to ask for premium alcohol

I’d highly recommend Sian Kaan for anyone looking for an adults only resort. It was compact and intimate with excellent service. The staff all seem to be well trained and attentive. The beach on Akumal and Tulum side were covered in seaweed emanating a nasty odour. That was the only downside. It’s all 5 star minus the beach.

Overall is very good Customer care provided an excellent service we are 8 in a group and all enjoyed Ccccccccccccccccccccccccccccccccccxcccccccccccccccccc. No more comments. Thanks Manuela from Trip Central

This resort was truly amazing as me and my friend had the best time. The resort is beautiful. What really made this resort so great is the staff. The staff were so nice and helpful which made my stay special. The entertainment team was excellent and were a lot of fun! You also get to visit the other resort on property which is great because you get to explore and not just be stuck on your resort.

I loved this resort. Everything was in place and along the path to the reception. Enchanting pools, especially at night, with dimmed lights and multiple small bars hidden among them, quiet villas, away from the entertainment area, where privacy and quiet time helped me recover from the stress of the big city. The food is great, and all services are impeccable. What is unique about Bahia Principe is the people who take care of the non-stop incoming tourist traffic, ready to go out of their way and offer a solution, without being pushy. The entertainment at night was outstanding, it gave me goosebumps. This resort is run efficiently, ethically, and people are friendly. supportive and eager to learn. I could feel positive vibes throughout this resort. No doubt, many tourists come again and again to the Bahia Principe SI- in Kaan, it's a little paradise.

Great service, food and a lot of shade from the trees and jungle like vibe. Quieter and more secluded it has an intimate vibe. Good bar, big rooms and the garden room was big and spacious. The fact there was not too much entertainment and parties was a plus for us. The fact we had to take a trolley (from the hotel) to go to Akumal for the beach was not a big deal because we didn’t have any desire to be at the beach all the time. Great value and staff was phenomenal. Highly recommend. Only down side for me: shallow pools were hot on the sun.

Wonderful stay. Staff were excellent. Nice smaller, quieter resort to relax and unwind. Getting from resort to resort on the trams was easier than expected. Never a long wait. Beach is the only downside as it appears to be shrinking overtime but was still enjoyable. The a la carte dinners were excellent and the setting at Katok beach steakhouse was great. Loved the Italian and Japanese restaurants in particular. Ku’uk and Alux were good as well. Ironically the only one that wasn’t great was the Mexican restaurant but that in large part was due to the buffet style of the meal.

This was our third trip to this resort and we would go again. A smaller boutique property in the jungle, is a more relaxed oasis. Staff were great as was the food. The rooms are large, well appointed and have the capacity to be downright cold if that is your preference. Great Resort !

We returned to the Bahía Príncipe Luxury Sian Ka’an for the 6th time and again, we were not disappointed! Sure, the rooms could use an update but they are clean, everything works and have everything we need so what more could we ask for! The staff continue to amaze us in their ability to remember us year after year (with some gaps in there), it just feels like home! The staff, food, service and property certainly meet and exceed our expectations! Special shout outs to Miriam from the breakfast buffet, Deysi a waitress (lobby bar), Jesus a waiter at Katok (evening service) and JR (excursion desk in the lobby)…they all provided standout service! We can’t wait to make trip #7!

We loved everything about this resort. The food was awesome and the staff were great. We would definitely return here again. This was our second time this year. We have been telling all our friends about this resort

Third time visiting this resort and continues to offer good value for adults only resort. Excellent service and friendly staff. Food choices are plentiful since you can also dine at Coba, Akuma and Tulum. Great efforts are taken to keep the beach clean as all along the Riviera Maya struggles with seaweed problems. The only disappointment was the restaurant booking. The app allows you to book restaurants 10 days in advance of arrival, however they were mostly booked for where we wanted to dine and gather some guests are contacting concierge service well in advance of stay to book restaurants. Outside of that no complaints here and enjoyed our stay.

The resort was very clean, had great service, and had tons of amenities. We never had to wait in a line at the bars or the buffets. Food was great, especially the snack bar breakfast! The nightly evening shows were very good. Reservations at the a la carte restaurant we’re very hard to get though.

Had an awesome time. Pros: Beaches and pools are fantastic. So many activities with access to all 4 resorts. Buffet has tons of options, mexican cuisine was obviously the best. Cons: Sian Ka'an is far from the other resorts, shuttle takes 15min to get around, its a fun ride though. A la carte restaurants were pre-booked when you arrive and it's difficult to change reservations. Food at the a la carte restaurants ended up pretty meh, stick with seafood and avoid the international cuisines (asian, italian, french...).

Hotel was great, but particularly the food allergy situation. The staff went above and beyond ensuring there was something to eat at every meal, no matter where we ate. As a partner to someone with many complex allergies, this made our vacation seamless.

Staying at Sian Ka'an provided a great experience, allowing me to enjoy all the advantages of this adult-only resort, as well as all the facilities, restaurants etc within the larger Bahia Principe complex of four resorts. Good pool areas with ample chairs and bar/snack bar service. Dining ranged from very good to excellent. The buffet restaurant offered great breakfast and lunch options ( as well as dinner, which I didn't try). I enjoyed dinner in the a la carte restaurants ( 2 in Sian Ka'an- 12 or 13 overall in the complex) which provided a wide variety of cuisines, and menus, ranging from very good to excellent. The trolley system was efficient, providing quick access to the other parts of the complex, and importantly the beach, which had an adults-only section reserved. Service throughout was fantastic in all aspects - staff were constantly enquiring as to any needs, and quick to ensure any/all needs/requests were met. Housekeeping was excellent throughout. Room was spacious, comfortable and well-equipped

Second time in just under a year. We had another great trip for 10 days. Food, service, drinks, room and Grounds were just as before. There was a small amount of construction but the impact was kept to a minimum.

I loved the hotel and the resort. We loved the fact that you could stay at one and play at the other three. We were with another couple on this holiday. The staff at our resort were very helpful and easy to deal with. If you needed assistance they helped you right away and tried their best. The rooms were nice and big not what I expected (I thought they were going to be smaller) but they were perfect. As we had a bad rain day we were able to sit at the table in our room bring in the chairs from our friends room and play dice, cards with the couple that came with us. The fridge was stocked and if we wanted room service it was just a call away. The rooms were kept very clean. I loved getting on the tram to take us to the different resorts as it was entertaining and got to meet new people. There was a variety of food and drinks. Lobby bar the staff were friendly and it was nice to sit in the open with the breeze coming through and watching the nightly shows. The chocolate donuts were just off the charts. I would totally recommend this hotel. Like I said stay at one and play at three was just perfect.

Just spent a week here. The app doesn't work to pre-book restaurants if you have more than one room as it needs your room numbers. So, we only managed to get 2 a la cartes. The rooms are dated. The beds are very hard. They did put a mattress topper on after the 1st night which helped. The breakfast buffet is the only good meal at the buffet. There is only 1 person doing omelets so the line is long. The lunch and dinner buffets are terrible. The selection is meager. Not even any potatoes or carved meats. None of the labels matched the food. But, the selection was just so bad. We have stayed at numerous Mexican resorts and this was not a good one. The Cenote snack bar was good and the staff were good. The grounds were nice. The trolleys to go to the other resorts were good. And, the fact that they fumigated in our rooms when they were occupied, and walked around with their full respirators on while they sprayed the foliage all along the paths, while the wind blew that poison all over the guests, was unreal. Would not come back and do not recommend. This is not a 5 star.

Wow!! This place is awesome. We have zero complaints. If we had a problem it was fixed for us right away. The grounds are beautiful. Pools are a perfect temperature for February. It was hot 30 degrees everyday. The food.. let's just say the buffet is amazing. If you want it they have it. We ate at 4 Al a carte. 2 were on the Sian Kaan resort the others were at the other properties All food was 5 star. Best All inclusive food we have ever had. If you love the cruise food you will love the food here. Transportation to the beach and other resorts was on a tram. It was very efficient. All 4 resorts are beautiful. We played golf at the pga riviera maya golf course 3 times. It's expensive but hey you are on vacation so oh well. Great course in great condition. Bring lots of balls it's tough. The course was 2 minutes from our room. We definately will be back. Don't pay attention to any bad reviews. This place is well worth the money.

We are in our 60s, and have visited Sian Ka’an about 18 times. We keep returning primarily because of the quiet atmosphere, and the amazing staff. It is a bit dated and in need of refreshing, no question. But it is good value.

Very clean and well staffed. Staff very friendly and accomodating. Food at a la cartes were amazing from beginning to end, buffets and snack bars well stock with an array of great food. Staff very approachable and appear content or happy at work. Trolley ran frequently, never a long wait. It had something for every one, quiet areas and more active area. We will definitely be coming back!

Can't think of anything to complain about! Loved having access to all of the resorts and the shuttle service was quick and often enough that it made frequenting each resort very convenient. The food was great, so were all of the employees.

Very bad, small, dirty, rundown rooms. Also without paying extra, the only option for meals was the buffet. Service was good. Golf was very good ……………,,,,,,,,,,,,,,,,,,,,,,…………………..,,,,,,,,,,,,,,,,

The hotel needs some updating. Lots of paint peeling in the bathrooms and the shower in our room needed to be updated. The biggest problem we had was the slow service in the hotel. This is not a five star hotel. I would rate as a 4 star.

The hotel staff and grounds are very nice. Food was good. Entertainment was okay during the day and night. But i would rather stay at Tulum or Akumal across the highway where they had very nice buffets and ala carte meals. Rooms were clean, and stocked daily. Beach is at the other hotels. Adults only was the only benefit compared to the other hotels across the highway. I brought my table tennis racquet to play like any resort and the table had been broken. They had across the highway 2 at each hotel and would not bring 1 over until replaced with there service trucks. Excuses where many, but not common sense was used.

The best thing about the Sian Ka'an is the staff. From the trolley drivers, to the servers, to the entertainment crew, everyone went out of their way to make our stay perfect. Upon arrival, our transfer took forever, so we missed our dinner reservations over at COBA, but the Maiko, as busy as it was, squeezed us in and we really appreciated that. We had this restaurant booked for later in the vacation, so I stopped at Customer Service to talk to Isabel, who went out of her way to help me change it. She even helped me change times of reservations to earlier, as I could only get late reservations through the app. We spent most of our time at the activity pool. I love this pool because it's small, intimate, and a great place to meet other travellers. The entertainment staff were AMAZING. I loved chatting and getting to know them, and I was lucky to win two bottles of tequila playing games. A BIG shout out to Juan, Alexander, Grecia, and Ivan, and also to our poolside server Melissa who always had a smile of her face! We enjoyed the restaurants and the lobby bar, and Aremi at Maiko, Sebastian and Antonio Katok, and Manuela, the evening server at the lobby bar were lovely. I have to give a HUGE shoutout to Jose at the Cenote Bar. We stopped there every night for a glass of wine, and sometimes french fries, lol. He was such a nice guy, always smiling and happy to see us. (So were the racoons when we got fries, lol!) The trolly drives always went out of their way when the could. Sometimes when people had been waiting too long, they would take them where they needed to go, even if they had to go out of their way. They really cared about the guests. We were there for our anniversary and there was a banner on our door and a bottle of champagne in our room. A lovely touch. Until next time Sian Ka'an!

The hotel rooms were very nice and spacious but a little outdated. The resort is very intimate and has plenty of foliage. The food was very good and they had a good variety at the buffets. We tried five a la carte restaurants and we were pleased with the food. We were not thrilled with the beach as it was very rocky and was therefore dangerous. If you were not extra careful, you could loose your balance. We attended some of the activities held at our resort and they were very entertaining. There was a very unpleasant sewers smell close to our room as well as other areas of the resort. The staff were amazing, friendly and very helpful. All in all we would rate this resort a 4/5.

No hot water in bathroom for first 5 days (of 7 night stay). Had maintenance come 3 different days. My wife complained at front desk and the staff made her walk back to our room at the far end of the Adult Section and climb stairs to penthouse suite to prove the water was cold. Very insulting. Staff had filed service reports and still not fixed - and they did not believe us. We also did not have hot water in our rooftop lounge hot tub. We had no hot showers and no hot tub for 5 days. Room was 18 degrees and freezing - only had 1 blanket. Staff who filled the mini fridge never left the standard selection - guessing game. When we first arrived we received the first night reservation for dinner-but were told there was no openings for any other night-told to come back every morning and ask again. Definitely not 5 star service. We asked every day and waited around - finally got Definitely not 5 star service. We asked every day and waited around - finally got bookings. This was supposed to be a relaxing holiday (wife's and my birthday celebration) but NOT relaxing. NO rep on site from WestJet. We asked front desk staff to find so we could get info on departure. Never saw this person. No signage at Hospitality Room with rep name or schedule. No booklet available for us to check departure. At checkout we waited for bus to take us to airport. No bus. Staff called other buildings looking for bus. The bus was sitting at another area of the complex - waiting to leave After 4 visits to Bahia Principe - don't want to return again . So disappointed. Staff nice - food is good (needs revision). Received 2.5 star service. Bahia Principe let us down. Thank you to Trip Central staff (J.) for your help.

A bit overdue, but wanted to leave a full review of this resort :) For context, we're a couple in early 40s with kids and this was our first time visiting SK or any Bahia Principe resort for that matter :) Overall, we had an amazing time and would definitely be back! The room: I know some have said that the rooms were "dated". Honestly, I this this is the style of the decor for this place. I'd consider myself a person who likes luxury, cleanliness and comfort. Not super picky, but getting a good sleep and having a clean room is more important than anything else. We had the penthouse suite. The room was very spacious, and cleaned well daily. We did not see any tarantulas or scorpions in the room, but outside of the room we saw a sizeable scorpion on the stairs going up, lots of gekkos or lizards of some sort, a HUGE bug which we're still debating if it was a cockroach, and some cool frogs. Nothing too alarming. I'm a picky sleeper with insomnia so please take this with a grain of salt... We have a foam mattress at home so we can't feel each other move around, however the beds here, you can absolutely feel the other person getting in and out of bed and tossing and turning. The pillows were very small... resembling couch cushions and they were very stiff. We asked for down pillows and memory foam, and was better, but still not the most comfortable sleep. The AC unit is also found right above one side of the bed. My partner slept closer to the unit and it was quite cold and apparently "dry" feeling. We left a tip for the cleaner every day and also the mini fridge stock person. Great service every day. Water pressure was a bit of an issue. We couldn't get the hot tub filled quite what we wanted. It was dribbling, but it rained most the time we were there so we didn't really use it. Some guests complained about electricity issues in their room, so on par, we were good with weaker water pressure :) On food: all the buffets were pretty much on par. We were never really the first do get there, so I think we missed the good seafood on the Friday. Also keep in mind that neither my partner or myself are dessert people so we didn't try any of the desserts at the restaurants. I'd say that my favorite buffet would be Akumal. But honestly, they're all quite comparable. Aluxe was decent, I really liked their appy's... we tried them all, service was also great. I generally like my steak really rare, and asked for rare. The texture was very different than what I'm used to. It was more of a raw salmon texture than a beefy texture, less chewing required? Our favorite restaurant, by far, was the brazillian steakhouse. I was afraid the steak would be overly salty and dry/overcooked. My gosh... it was FANTASTIC. The seafood restaurant on (i think) Coba was also very great! We also tried a few other restaurants, but those two were our favorite. We accidentally were late to one of our resos by 15 mins, and were seated without issues. It wasn't the easiest task to find chairs in the shade where the entertainment was happening by the beach resorts but we managed, and def WAY better than other AI resorts we've been to. On drinks: it's been a while since I've visited Mexico, but i remembered they had the best drinks b/c they used better alcohol and fresh juices. Unfortunately like most AI resorts, they no longer have fresher juices at the bars. I was getting a bit tired of drinking pina coladas the whole time, and I took a pic of the list of drinks people were saying were delicious and many bartenders had no idea what I was asking for. The bar tender at the lobby bar in SK, Randi was fantastic - he has a passion for making delicious drinks and always surprised me. Sadly I only found him 2-3 days before leaving :( Entertainment was good for a resort that is a bit quieter at night. Shows daily from 9-10. They were good. My favorite was the silent disco. First time experiencing it, and was definitely a lot of fun! The service here and I might mention, ALL of the resorts were fantastic. Zero complaints! The trolly rides to the other resorts came frequently enough. I likely wouldn't recommend drinking overboard and then heading back b/c it can be quite bumpy LOL, but we pretty much just went for dinner and headed back to SK after. We would be back in a heartbeat! Was a nice relaxing vacation. Sadly more rain than sun, but no fault of the resort! It was a fantastic time regardless!

Went to the hotel from April 30th to May 14th, 2024 with Air Canada Vacations, first class from Montreal at a price of $7756.00 for 2 adults including Care Flex for a superior penthouse room 40923. On this occasion our stay was very good compared to Feb.2023. Maiko a la carte restaurant not as good as Feb.2023. They changed the main dishes for the worse. Alux was good but inconsistent with the steak size, 4"x4"x2" the first time, barely 2 square inches the 2nd time. Service was excellent and professional at both places. Spa prices increased by 30 % and if it wasn't for one of our director friend, who got us a very good discount, we couldn't have went at all. Shows were ok, crooner should be replaced with the one in Feb. 2023. Rock shows were excellent. Circus show is getting old and should be revamped. Buffet was better than good, but not excellent. Had to on numerous occasions had to tell staff to replenish the empty food section offerings. Different country themes every night, and was repeated for the two weeks we were there. Beach was very bad with a lot of rocks and not very deep. Sian Ka'an beach section very, very dangerous for the elderly. Anywhere on the beach you MUST HAVE BEACH shoes with a hard sole or you'll be sorry. Pools at the hotel were awful beacuse the water was hotter than the outside temperature. They should empty part of the pools and refresh with cooler water. Trolley service to the other parts of the hotel site very inconstent and would sometimes take up to 15-20 mins. Room service was 50/50, sometimes very good, sometimes not so good. (Received food cold) Lobby bar during daytime was good, but night time was slow, they need to add more staff at the bar. Floor waitress were excellent, poilte, professional and always with a smile. Snacks at the lobby (not everyday) at 3-5pm was nice. Rooms clean and done twice a day if needed. Jacuzzi was old, leaking and should be changed. A/C partly working. One was working, the other wasn't but the working one was enough. I think I've covered everything and hope the info was useful to you all. Quality vs price, it's one of the better hotels in Mexico.

I know why this hotel has a very high return rate! With 4 hotels in one there is no shortage of things to do and places to eat. Sian Ka'an is a lot quieter and generally speaking is a more mature crowd. That being said, a trolley ride takes you to the sister hotels where there are plenty of activities to partake in. The beach is a bit rocky and I would recommend water shoes to protect your feet. The staff also work so diligently to deal with the sargassum. Many of the a la carte dinners on the sister resorts are not air conditioned and I would recommend dressing accordingly; wear breathable fabrics especially in the summer heat! I also recommend bringing lots of suncream and /or a hat, rash guard etc. that mexico sun is hot and these items are quite pricey on the resort. The Sian Ka'an property hosts the most shade, especially by the pools, and offers the a/c in the restaurants. The most variety of alcohol and premium bottles are easy to get at the lobby bar, sometimes pool bars don't have as much selection. Definitely didn't bother me, but some guests wanting a specific bottle were a bit disappointed to find that each bar didn't necessarily have every bottle. The one criticism I would comment on, is the trolley system. The new speed bumps installed on the Sian Ka'an side which take you to the sister hotels, gyms and beach are a bit brutal! No matter how gentle the driver attempted to take them, and even when bracing for the impact of them, you can really feel the trolleys being bounced around! These are the screw in speed bumps and I really wish the resort would consider another more gentle solution! Also, sometimes getting a trolley back to Sian Ka'an from the sister resorts can be a bit time consuming, just something to keep in mind. There's evening entertainment in the lobby area, I do recommend getting there a bit early for seating. The variety of food at the buffet really is fantastic, with different focuses each night (ie. Italian, American or Mexican themed nights). We were also told, we could ask the chef to prepare a specific item if we didn't find items at the buffet. I never found this necessary with the large variety and assortment of dishes. The Bahia app was really helpful also, great for ordering room service or communicating any special requests inside the room (more pillows, water bottles etc.) The lobby staff, in fact all of the staff here are genuinely so kind and attentive. Even in the heat everyone was smiling, pleasant and very inviting! Missing mexico and Bahia already!

We had a wonderful time at the Bahia Principe Luxury Sian Ka’an. The room was spacious, comfortable and clean. The restaurants offer a diversity of great quality food with impeccable service. Perfect location to disconnect and relax. We truly enjoyed our first experience at this resort and we can’t wait to go back.

The resort property is huge and it is connected to other Bahia resorts as well. You can eat/use pools in other resorts which gives you more choice for your meals and daily activities. Everyone was kind and I definitely want to come back!

The food and atmosphere was great! There were so many places to discover, we found a week was too short! The staff work tirelessly to create a perfect holiday. The room on the main floor was very comfortable and kept very clean. We will definitely come back. Thanks for a memorable stay.

The grounds were clean, but a boa snake and another snake was present near our stay which had me terrified after the snakes were captured right away. Our anxiety was high! We paid $500 more for an upgraded room superior with a jacuzzi terrace and the jacuzzi we got to use once as we had to get the service guy to fix it and was not fixed until the last 2 days of our trip, our room was big which was a plus but we were constantly calling for restocking for coffee for morning, bottles of water, cream sugar cups. When we arrived there it was nice to receive a nice greeting a champagne and a refreshing towel. When it came to booking our dinners when we arrived they only had 9 pm time slot which was too late to eat. Not happy about that…the resort was quiet and entertainment was geared to older people. The sales people for resort were trying to have us engage in a privledge holiday to have extra hospitality given to us but would have to spend 90 min of our time but was told we could use beach privledge for just going during our stay, then arranged a time for us to be picked up they didn’t show up. We went right to desk, no apologies then a young guy informed us he wanted to make sure that it was only for couples only and only ones who were interested in paying for this privilege. We were getting mixed messages and annoyed at them hounding us. Pressure sales.

We stayed at Bahia Xian Ka'an, this gave us the freedom of drinking and eating at all 4 resorts. Zooming around the different properties and beaches, lots of activities to do which made 7 days feel like 14 days. Food was resort food for most but out of all the buffets Xian Kaan was the best.. Our favorite restaurants were not popular and easy to book Ku'uk and Mashua were perfectly fusion. Ku'uk was traditional Mexican but found a way to perfectly fuse different cultural foods without trying to hard. Mashua was Nikkei style and both were 5 star restaurants. Minor nuisances..musty smell in the rooms suggest moisture issues in walls..however this was trumped by excellent service

What a beautiful resort! Room always clean and so stylish! Everyday the buffet was outstanding...food variety and taste was amazing. Entertainment every night. Bar service ,top rate! Stafff?.... hats off to you all for always going the extra mile.....

This resort was small and easy to get around. The room, grounds and dining areas were very clean and well maintained. The food was delicious and there was a great variety. The shuttles made it easy to get around to the other 3 resorts. The staff was very friendly and professional. We had a wonderful vacation and will return to this resort.

Everything was excellent, service from employees, the food, activities, always accommodating . Employees always working to keep the grounds clean . Never waited long for the trolleys. Oecial thanks to Delmar who made our experience comforting .

The hotel was very clean, food was good, and service was excellent! We were greeted with open arms and all the information needed to have a great stay - Roberto and Armando made sure of that. The bar staff were excellent and very friendly and attentive. We never had to wait long for any service. The golf is a must and the Mayan massage was the best!!

The hotel was very clean. The grounds people were working at keeping everything fresh and tidy. Housekeeping was great. The entertainment staff was great. Marily was fun to talk with. Really enjoyed the silent disco.The food was great. especially Galla Night. The Ali-carts were also very good, especially the service.

I have been to Sian Ka'an many times and, as always, this resort has surpassed my expectations. The staff is friendly and helpful and are anxious to fulfill any requests we had. The food is excellent and there is enough varieties to satisfy everyone's tastes.

We enjoyed everything about this resort. The staff looked after us always. The food was very good. We will return for sure. The night entertainment was great and we loved the silent disco. We felt very safe,as the security was very good.

Large complex but very easy to get around. Good food that has a lot of variety. Hard to get shade spots near the beach. Friendly and attentive staff. Only allowed one pool towel at a time. Beds are not as advertised though (queen not king, and twins not doubles).

Do you homework on reviews beforehand and you will not be disappointed. The grounds, amenities, and rooms here are excellent. There is no beach access directly on the resort but there are trolley's that come by every 10-15 minutes that take you across the highway to the non-adult Bahia Properties which are coastal. Older demographic of guests, very quiet for the most part. Pools are pretty small but you can always find a chair at one of them. Non-smoking unless in designated areas which was a bonus. Lots of a la carte choices if you want to venture to one of the resorts across the highway, only 2 on site. Can always get something to eat between the buffet and poolside snack bar. Food was above average IMO. Service was excellent no matter what property you are on. Great spot for pure relaxation and quiet, if you are looking to party or for good nightlife you should look elsewhere.

This was 3rd stay at Sian Kaan. Did not disappoint. Excellent experience from checkin to check out. The proximity to PGA Riviera Maya (a Robert Trent Jones designed gol course) is the highlight for me. Playing golf at sunrise leaves the rest of the day to enjoy the resort. Appreciate the service at the pool, lobby bar and restaurants. Enjoyable selections of food. There is lot of construction in the area with the new train. So not as peaceful as it was the last time. A visit during high season meant the resort was busier but will always be my preferred place for winter escape for golf and sub from the winter.

Very nice resort with a lot of amenities and the ambience was excellent. Food and drinks were very good and the number of restaurants to choose from were numerous. Staff were very friendly, helpful and extremely efficient.

Service was excellent Food was great Loved the room and private hot tub Lots of hot water Very clean Super staff! Only thing to get to the beach took at least 1/2 hour on the shuttle. Shuttle would do pick ups at 2 or 3 of the other locations. All four resorts shared one large beach area. Adult only had a specified area. Just need to factor in extra time to get to the beach and most of the a la carte restaurants.

This resort is our go to vacation spot, we have been back many times and keep returning because of the staff and the way they make us feel like we are the most important people at the resort. The four (4) pools are clean with lots of room for guests, and nice place to relax. The main buffet restaurant is the best with a large number of choices, there is never a line up for food, The resort also gives you access to the a la carte restaurants at both the Sian Kaan and the Grand. We would recommend this resort to anyone who wants and relaxing adult resort at a smaller venue with no line ups for food or drink. The only downside was the ride to and from the airport (via Air Transat), this was our first bad experience but was also our first-time flying Air Transat. The trip from the Airport to the resort was a confusing mess and when they finally put us in a van it was overcrowded with no air condition, it was a terrible 1 hr. and 20 min trip...the trip back to the airport was not much better and again they over packed the van with too many people....... next time we will spend the $200 and get a private ride to and from the resort.

The Sian Ka'an is an adults only resort. It is part of a larger complex of Hotels all managed by Bahia Principe. You can visit Tulum, Akamal, Coba during your visit. They have electric trolleys that run constantly throughout the resort on dedicated routes. Usually it takes 10 to 15 mins to get a trolley or less. There are 17 a la carte restaurants and 4 buffet restaurants throughout the complex. Each resort has a show every night and they are all very good. We saw the Circus, Urban, and 80s show. Unfortunately we missed the Origin show, book in advance. The food is top notch, well prepared, and very fresh. No one in our group had stomach problems. Hot food is kept hot, cold food is kept cold. The a la carte restaurants have unique menus and excellent service. It is very much a fine dining experience. Foods included seafood raw and cooked, meats of all kinds, cheese and cold cuts, salads, vegetarian meals, Mexican food, Chinese food, Indian food, Japanese food, Italian food, etc. Bars are everywhere and well staffed. While a tip is not mandatory, staff do appreciate the tips. We tipped at the buffet and a la carte restaurants. We tipped both the waitresses and the bartenders at the bars. Not for every drink, but every so often. The resort is very well maintained, the pools and grounds are kept clean. Staff are very nice and friendly. Animation staff were plentiful and interacted with guests. The lobbies are beautiful and they have special events for guests in the lobbies. Special foods, special drinks, Superbowl promotions, etc. There are activities for guests throughout the day. If you want to keep busy, they have lots to do. I recommend the bike tour. They even have a dolphin pool where you can swim with the dolphins. It's a nice tourist experience, but keeping dolphins in a pool is not ideal. I would say this is definitely a premium resort. The guests were all well behaved, no rude or drunk behaviour. Everyone was polite and friendly. If I had to point out a couple things to improve it would be the 24 snack bars were not well staffed late at night and the rooms, while well maintained, are starting to look a little dated. The hotel opened in 2010 so it may be time for room decor makeovers soon. Be aware that they are building a 900 km train route near the hotel. It is sometimes noisy even at night. Bring ear plugs if you think it might keep you up at night. The construction has nothing to do with the hotel, it is a government project. If you plan to swim in the ocean you may want to bring swim shoes to make entry and exit easier. It is a little rocky. No seaweed to speak of and the water was clean and warm. The bus ride from Cancun was 2 hours including stops. It makes for a long travel day so be prepared.

Had a terrific time and would go back in a heartbeat. Everything is so manicured and super clean. Staff were perfect and treated us like royalty. Carlos Chance(?) was manning the poolside bar and beach bar, always ready with a cold beer, of course with the amazing Loreena helping him out. Claudia at the buffet.. could go on, but appreciated everyone. Super relaxing and fun. Amazing entertainment every night.

Cons- currently construction 24/7 - could not sleep! Some nights like hammering through rock! Not as Stated in brochures:No international top shelf liquors (unless paying a stipend). Did not replenish mini fridges daily. No bubbles in cheap Prosecco. Orange juice was real juice at all- this made for yucky breakfast mimosas. No heat in rooms when outside temps got down to 15 overnight- so did the room. Requested Blankets were never delivered. I know real hardship. Just being honest as other 5 *properties step up on these issues. Staff is excellent. Food is very good. Pools are shallow but a good variety. Lots of shade and sun options. Good daily activities & nightly entertainment. Ocean/ beach red flagged most days. Like the option to visit other Bahia Principe properties during stay by golf cart. Rooms dated but AC is not too disruptive while sleeping. Fridge keeps things nice & cold. Main thing right? On arrival Long HOT wait for bus before leaving airport. 2 long hours to get to resort from airport.

Food was amazing. 24hr room service A la Carter every night Rooms were clean. Staff extremely friendly and caring. It is a distance to the beach but there's a trolly to take you all over. The resort was overall quiet and relaxing. If you're looking to party though I'd maybe suggest one of the Bahia closer to the beach

This was our first experience with an all inclusive and first time in Mexico. We really enjoyed our stay. What I came to realize though is that the 4 resorts..sian kaan, coba, akumel and tulum each have a different vibe and demographic. Sian Kaan caters to older population but is definitely quieter than other resorts. The rooms are older but are clean. The activities are geared to older set but you can avail yourself of the activities of other resorts.

Nous avions un panthouse et c'était vraiment super. Le service et le personnel étaient gentils et à l'écoute de nos demandes. Le resort était propre et tout était bien entretenu. Angel et Roberto qui étaient à la réception ont tout fait pour que notre séjour se déroule à merveille.

We had an amazing week at all of the Bahia resorts! We were a bit surprised when we arrived. The resort was all couples. Not many singles. lol! Adult only was nice though. Having access to the other resorts made a big difference for us as we were looking for a variety of night time festivities. We enjoyed the private adult only beach and infinity pool was great! All of our restaurant reservations did not disappoint. Great food! Love the Bahia resorts!

The resort was nice but i have been there 3 times at bahia principe but this is the first time in the adults only at Sian Ka'an, this part of the resort was less impressive than the other ones including the rooms, lobby and beach, if i ever go back there it will be to the Tulum, the food was way better there, very mad at the staff in charge of our check out and transfers coming back to the airport, the bus left us hanging as no show when we were all waiting and had to pay our own way from playa del carmen to cancun for 4 of us.

Traveled here many times and are Loyalty Clients now . Check in quick but no drink , off to second story room we requested , no bath robes or usual extras in fridge or wine [ was expecting] ! Meals and staff were usual stand out and a primary reason to go to this resort ~ 5 Star Luxury. We spent a lot of time at Akumal Resort which has been updated . Beach Bar excellent , Coffee Bar the best , staff service was excellent . The new Corellas Adult buffet needs better seating and Lounge music . We greatly enjoyed the Akumal Buffet Adult lounge when it was open ~it should be a keeper !!! Generally the food seems improved in the last 6 months . We may go to Akumal next time because of Room and location . A BIG thank you to the great staff !!

Great service, great staff, great food, clean rooms, lots to do. The shuttle service between resorts is usually pretty quick and convenient. You will need to wait a little bit longer during peak times... Dinner and evening entertainment... But you expect that because everyone is trying to move around at the same time. Beach is great but bring water shoes as the water is very rocky. But again as long as you know in advance you can be prepared. I will definitely stay here again. Tip... Download the app and sign up for the rewards program in advance. Having the app allows you to check in about a week prior to arrival which means you can prebook your dinners and not have to wait until you get there.

This is my 3rd time at the resort. Fell in love with the resort and staff all over! We stayed in the Penthouse suite. Food was good, the only bad comment is that is has super hard to get reservations at the Alacartes because of resorts being full.

Definitely not a five star, room was small and musty, bed was extremely hard. We asked for mattress topper 6 times and didn’t get one until our seventh night on our 10 day trip. Shows have been replaced with pay to watch shows, liquor is value brand and top shelf for privileged guests only. This was our 2nd time there, first time was great but seams they are worried more about costs than the quality of food, service and rooms. We won’t be back a 3rd time.

Enjoyed our stay at this resort thoroughly, this was our second time staying at Sian Ka'an this year. The staff make you feel like family and truly go the extra mile. Many recalled us personally from our trip earlier this year! The foam parties were very entertaining, loved seeing everyone get involved. The a-la carte restaurants were lovely, and had a wide range of options. I only wish there were more evenings to try even more restaurants.

Beds are not comfy, while most of us are staying for a week or so you would like to sleep on something comfier. Maintenance should be done more often as our shower was not draining on arrival the following day our toilet was not flushing properly, also the AC unit was stuck on cool it was 16° in our room and we only had thin bedsheets no actual blanket. The food at the buffet for breakfast was never hot so we usually went to the 24 hour restaurant but it took forever to get served and even longer to receive our food, a wait of 40 to 50 minutes for one order of pancakes every time. We arrived on our first day looking to book restaurants. None of them were available, you had to check 2-3 times a day to see if there were any cancellation to even be able to get a reservation. Our last day, we came into a flooded room with water coming from the ceiling and down the walls, we went to tell the front desk immediately was told someone was going to come as soon as possible, and no one proceeded to come fix the problem until we checked out the following day if someone even came once we were gone. Overall, don’t think we will ever be back. If so, we would stay at either Akumal or Tulum instead, they look like much nicer resorts.

The Sian Ka’an is a great resort. It is small enough to get around but you also get the use of the other three resorts. The trolly to the beach is great can be a bit challenging when you are returning to the resort from the beach. Depending on where you try to catch the trolley there can be a lot of people at the end of the day. Best place to get on it is at the beach not at the Akumal lobby. Staff are very friendly and always smiling. One issue with the trip is the transfer at the airport. The night we arrived the airport was crazy busy and it took two hours to get through customs and get our bags. Then West Jet did not have transportation, they said it would be a few minutes and after 10 or so minutes we inquired and were told it would be another 40 minutes. WestJet has contracted their transportation to Nexus. In the end we were put into a small van that was packed full of people. Either the driver was given incorrect information or he made a mistake but we ended up going to a resort that there were no passengers to get off, this added an extra half hour to the trip. When we returned to the airport for the trip home after waiting for an extra hour WestJet said the flight was over sold and volunteers were needed to stay behind. When they didn’t get enough volunteers they randomly selected 10 people to stay behind. Not happy with WestJet. The resort was great, the transportation was not.