The staff were amazing ! The hotel was nice and clean. On the down side, we couldn’t get our room until 4.30 upon arrival, so a day wasted there, the food was a major disappointment apart from breakfast. The BLT restaurant was not good, our steaks were so tuff we couldn’t finish them, when we complained, our compensation was a splash more wine in our glass, given the price, we would never go again

Grotto bay I went to grotto bay with my fiancé and we had a great vacation. Property: well maintained, beautifully landscaped and clean. The view across the bay is the airport but you barely hear the planes come in and the view of the water is still great. The beach is smaller, especially when the tide is up but lots of chairs but there wasn’t many people at the resort while we were there. Rooms: clean, spacious, soaps and conditioners provided, soft towels and VERY comfortable bed and pillows. We stayed at Oceanview on the right of the property and the views were great with a balcony. Staff: Everyone was friendly and attentive. Kionne at the bar was personable. Dario in the dining hall was funny and a great waiter - enjoyed his stories. Entertainment: It was either their slow season and they don’t do bigger night shows until it picks up but this was really the only thing this hotel was lacking that we are use to at All Inclusives. The comedian was funny Sunday night and there was a historian one night and we missed the dance party on the weekend. Pool: it was too cold for the pool when we were here but they have a jacuzzi that is nice and hot when the weather isn’t! We did two days at the jacuzzi. If the weather was warmer the swim up bar would have been great. Food: one of the best resorts for food. Did the breakfast and lunch buffets and they only had one of two restaurants open and the food was delicious. We were on the all inclusive meal plan and glad we were - I think we would have spent a lot more money if we weren’t - Bermuda is expensive for food and drinks. We took the kayaks out from the dive shop and toured around the island that’s in the bay - saw some beautiful fish. We did the cave massage (very expensive but if you can do it it is a neat experience with the droplets dripping into the water from the ceiling of the cave). We also were able to borrow a scooter from a couple and we toured the whole island in a day - I wouldn’t recommend if you aren’t comfortable driving a scooter especially if you aren’t use to driving on the wrong side of the road!) Booking through trip central was easy and smooth - lots of emails keeping you up to date.

We enjoyed our stay at the Coco Reef Resort in Bermuda. The ocean view and the location of the resort is excellent. Our heartful of thanks to Carol Weber to suggest the resort. We enjoyed our trip and might revisit Bermuda at some future time.

Hamilton Princess was wonderful as usual. The staff are so friendly. Enjoyed the incredible artwork. There was construction underway as they are renovating the bar. Look forward to our next trip back!

Nice Hotel, courteous staff, nice views, nice rooms and very good food. The Hotel is very large and spread out over quite a few acres. Found it a challenge to navigate. I was staying in the Bermudian which is the furthest point from the lobby. The map provided is a bit lacking. It reminded me of being in a maze. Truly a challenge. Room rate was reasonable but shops were a tad expensive. The “maze factor” is the only negative I can think of.

Beautiful hotel, 2 lovely pools, great restaurants, friendly staff. Went in the winter (November) not very busy often nearly had the beach to our selves. Weather was great considering the time of year. Would do it all again

My husband and I stayed at the Grotto Bay for one week during hurricane Humberto. The hotel staff were amazing and really made sure all patrons were safe and comfortable. Terrific food and rooms. We will be back!

We had first stayed at Grotto Bay Resort 10 years ago and thought it was wonderful then. Our opinion has not changed during our recent visit. The staff are still awesome, the room was clean with a spectacular view. The resort on a whole is being very well maintained. Food was great, beach was lovely! Very handy to the airport, only a 10 minute drive. Also a 10 minute walk to the Swizzle Inn which is always a fun time. We will definitely be back!

We had an amazing time at Gatto Bay Beach Bermuda. The food is excellent & Restaurants service is great. The beach is sandy and calm blue waters. My 11 year old and myself had a great time jumping in the cave on site & the island is fabulous for touring & hiking. I definitely recommend visiting this hospitable island st least once,

The Reefs at Bermuda is so beautiful. The food Is top notch, rooms are beautiful, staff is so friendly . The resort is so clean. I love Bermuda and will definitely come back to the Reefs. So much help with sight seeing, too!

Bermuda was the best vacation we have taken, usually we are ready to come home after a few days no matter where we went, this vacation we didn't want to leave. Grotto Bay was wonderful, great food, great service, every member of the staff was super friendly and always willing to help,they suggested sites to see that we never would have thought of, and, if you stay there, meet and talk to as many people and guests as possible as they will also tell you of the many places they have visited on the island and which ones impressed them. Trip Central did a great job of booking all the travel arrangements and answered all are questions and addressed all our concerns in a thoroughly professional manner, of all the other travel agencies they were the most co-operative and informative. Our room at Grotto Bay was spacious, and very clean, the first day there our shower nozzle broke, we called the front desk and it was repaired that day! We particularly enjoyed the history of the island, one week was not long enough !!!!

The Fairmount Southampton is a wonderful hotel with many fine dining rooms. The shuttles to the beach and Waterlot/Ferry Dock were excellent. The private beach was beautiful and interesting for snorkelers. The view from the room was wonderful, being located on some of the highest land on the island. The Gibbs Lighthouse is within walking distance. The only real set back to this location was that there wasn't any other amenities or restaurants not associated with the hotel. The cabs were always present and if you wish to spend and little less on transportation the No.7 and 8 bus went past the hotel taking you to the Dockyard or Hamilton. The private Ferry form from the Waterlot did travel 3 times a day and took you directly into Hamilton. This is a picturesque capital with plenty of shopping. The concierge desk was very friendly and organised outings efficiently and promptly.

Public areas and hotel grounds were just the way we remembered them. Everything was clean and staff are always very pleasant! The hotel beach & access to horseshoe bay and the rest of the beaches in Warwick parish are stunning as always! The main notable difference this time was that the menus previously had many healthy options to choose from and this time we were not as satisfied with options that were available. Many "fried" selections whereas previous visits had many heartwise; gluten-free; fat-wise options that were commendable.....not sure why the menus at the restaurants were changed....but it was disappointing to see it go. Also, the former "Baci" on site was replaced with a pub.....although a good option for families.....Baci's dinner options were also far superior. Ocean Club-level of service not as it used to be. Private beach is also not cleaned up very well at day's end by staff which is upsetting due to the ocean conscience values the hotel promotes. Waterlot was amazing as always! The concierge was unavailable by phone most days-which was also frustrating. Also asked for 3 luggage racks as we were 4 guests and was told that no more were available!!!Definitely not the experience I remember from previous years. Perhaps the 17% gratuity is making things a bit too complacent for staff. Not sure, but something that I think management needs to closely take a look at in order to ensure the level of service promised to guests is actually fulfilled.

We really enjoyed our stay at the Hamilton Princess. The grounds were nicely kept, feeders for the birds away from where people ate was an excellent idea and the rooms and service personnel were super.

the resort grounds and the staff get a 9. out of 10 but value for money gets a 4 there is only a gas station down the hill to get chips/pop/junk food etc with the nearest restaurant 5 kms away and the resort buffets averaged 45 usd with a mandatory 17% service charge the caves were a worthwhile tour at 32usd per person for two caves which we did over two days due to the weather in feb being in the low to mid 60s with rain and heavy wind so no beach or pool time

I went to this resort looking to refresh and pamper myself. And it more than exceeded my expectations. It was quiet, but that was what I was looking for. The accommodations were modern and clean. The grounds were exceptionally well groomed. The service was personal and attentive. The staff were genuinely kind and friendly. The food at the restaurants was 5 star, as was the wait staff. I would not hesitate to return or recommend.

Upgraded to club level and really enjoyed the service. Special thanks to Rolly and Pascale who were a pleasure. Weather is not really conducive for swimming at beach but enjoyed the beautiful walks along the water and lounging on the shore on the plentiful chairs.

Classic older hotel with tremendous charm. Great Bermudian hospitality from the cleaning staff to the front desk to the shuttle drivers to the restaurant servers. Off-season so not all amenities available, but we knew this going in. Great stay!

The hotel and staff fulfilled all my expectations. Clean, pleasant and lots of restaurants, beaches, pools and excellent shuttle service. The staff are friendly and go out of their way to be helpful. Property is well kept and greenery is well trimmed and neat

Our first impression of the resort upon check in was that of appreciation for the incredible aesthetics, cleanliness of the hotel and professional/polite staff that efficiently registered us then directed us to our room. We were pleased with our room as the room was very clean, spacious and comfortable. The grounds were immaculate as is the overall condition of the main building. The food was great, expensive but definitely great! At no fault of Fairmont, we simply felt out of place. The resort was too much for our needs and what we are accustomed to. Should anyone wish to experience the potential of full pamper, opulence and care, this is the place for you.

Beautiful beaches, amazing food, stunning hotel. Wil definitely come back again. Only a 2 hour-ish flight from Toronto. Only down fall is the automatic 17 percent gratuity with any meal at any restaurant on site.

Excellent hotel with very friendly staff, excellent food and great location. Advice by hotel staff was excellent. Birding in mid March is so-so. Attractions, use of busses all well supported by the hotel.

The Fairmont Southampton is located on the most beautiful property. The grounds are immaculate and the view was stunning! The food and service in all the restaurants the we visited was very good. They had free shuttles running constantly to the private beach and dock, and a free ferry into and out of Hamilton.

They have very Beautiful grounds with lots of flowers, walkways and stairs which were maintained The resort offer very helpful staff, w e even were offered a drive to Hamilton. The restaurants were casual with attentive waiters.

Clean rooms,beautiful,guiet,friendly resort. Beaches were absolutely beautiful. You could see spools of fish right at the edge of the turguish.clear ocean. Food excellent. With offers of fresh catch of the day. Will return again. Very pleased w it's the resort

The restaurants, spa, golf course, rooms and outstanding staff make this beautiful resort a place you want to return to, time and time again. The onsite trolley service makes it very convenient to get to the beautiful private beach for a day of relaxing and swimming.

The Fairmont Southampton is a fabulous resort which has everything you need and if it doesn't have what you need it has shuttles that will drop you off at the bus stops or a free ferry ride that will take you downtown Hamilton so you can get it. The staff are super friendly. Both swimming pools are beautiful and the outdoor pool is almost as hot as the outdoor hot tub. The beach club is gorgeous with lots of tennis courts, plenty of loungers and stunning sandy beach. I would say this is the best hotel with the most amenities on the island.

My family had a great time, we travelled down for my daughter's 6th bday and enjoyed our stay. The staff was very friendly and want to make sure your stay is enjoyable. The beech is amazing even though you have to take a bus to it. The food was great only meal we feel we was not up to par was the breakfast at the Windows resurant as the food was cold.

Resort is decent with acceptable rooms, friendly service and nice touches around the resort. We went during the off season so the hotel was 30% at capacity. Cookie & Tea time was a nice touch. Close to the airport but there wasn't any noise disturbances for us.

We had a wonderful time in Bermuda, we stayed at the Grotto Bay, the staff were friendly, the rooms were clean and up to date and the overall review of the hotel was very good, Definitely I would go back to this resort. The bus stop is right outside the hotel, so the hotel is in a very convenient location.

Clean and ample rooms, amazing food and super friendly staff made for a truly memorable stay. Will definitely be making a return visit in the future. Beautiful little beach and pool and swimming in the groto was nice. If you are bored at this resort you have no one to blame but yourself.

This hotel is a lovely spot to vacation, it is clean, friendly staff, great food, comfy beds, did I say friendly and caring staff, and easy to get to area attractions and chopping. I have been twice in one year I hope to go again soon. Thank you to trip central for offering great four day packages, you make it possible to take a short high end holiday without any worry and Sue Snider is the best agent I have ever dealt with, she is thorough and knowledgeable, I will visit her for all my holiday needs.