The hotel is very central to everything on the beach. However, the room designation as Oceanic is misleading as it is not an Ocean view. Also all inclusive is very limited. Breakfast is7-9:30am lunch 12-2 pm and dinner 7-9:30pm. If you want to eat at any other time you have to pay for it. Best to just do breakfast as there are fabulous restaurants all along the beach with amazing food choices. Also the bathrooms are really tiny and their is no hair dryer. The staff at the hotel is very friendly, helpful and accommodating. The water is fantastic and the hotel can provide great floaties for an awesome day in the sea. Remember sunscreen as this is very hot sun. Enjoy 😎

Was asked to make a review by tripcentral, particularly on Covid 19 measures. I’m not going to comment on that. If people are still afraid of a treatable virus, they shouldn’t travel. The resort itself is run down. The location is great. I wouldn’t recommend all inclusive. There are many restaurants close by to enjoy. The staff is friendly, the bed is ok, shower is tiny. The pool is not really useable. If you’re a pool person, you will be disappointed. Sunwing did not include the departure fee. We had to pay at the airport. Not sure if I’d stay here again. The hotel needs some love.

This was our 3rd time at this hotel,well kept and clean. We just did the breakfast plan,checked out lots of local restaurants all within a few mins walk from the hotel.The best thing is the location,right on the beach at West Bay.

Smaller resort which needs some updating. No ocean view rooms. Did not get the king bed room on upper floor as booked. Plumbing (shower/hot water) inconsistent. Needed to ask for towels and hair dryer. Pillows were hard as a rock. Most of the staff were wonderful and tried to be helpful. All inclusive was timed for buffet and only 1 restaurant. Doing breakfast only is a better option as lots of places to eat for dinner. Location is great for beach and snorkelling. Location is well situated for snorkelling and access to both diving and dining sites.

We upgraded from King Oceanic to a Luxury Suite and it was absolutely SO WORTH IT! Our original room was tiny with a tiny balcony overlooking nothing. Well, maybe a dumpster. Our one bedroom luxury villa had a massive patio overlooking gardens, palm tress and the pool. Nice kitchenette with fridge, microwave, sink, dishes and cutlery. There was also a 2-burner hot plate which was kind of useless because no pots and pans were provided and oddly we rarely travel with these items. There was also no electric kettle (thankfully we packed that) for morning coffee and tea, but I simply cannot stress how worthwhile this upgrade was. Maid service was friendly and efficient, the morning breakfast buffet exceptional (with lovely servers) and big shout-out to Denber who was always ready to help. A few hints for the hotel: * we had no kitchen towels, as in nothing. Maybe a few tea towels and a dish rag? * an electric kettle would be awesome * a pot or two for that hot plate? * we had no face cloths and only 1 hand towel in the bathroom UNTIL I asked. I shouldn't have to. * the shower completely flooded the floor (and bathmat) every time. Maybe a door? I have reviewed the beach bar restaurant separately but suffice to say - DON'T eat there. It's great for sunset viewing and cocktails. But the food was probably the worst we ate in West Bay. But the resort itself is in a perfect location and has a nice chill vibe. Dive shop (Blue Planet) is also superb!

-hotel grounds well taken care of, superb location, all rooms are ocean-view and beautiful after renovation -public area clean, comfortable, waiting staff always there to help you -dining unfortunate: food- more what you find in Cuba, what you eat first day is what you eat any other day of your stay ,meat overcooked, dry-boring. It was almost a chore to go and eat.THEY NEED NEW COOK. -beach lovers beware! many rocks ,dead coral, difficult access to water, SEAWEED- but this couldn't be helped, turtles are nesting on the beach you will need proper shoes