We stayed at the Club Amigo Atlantico Guardalavaca recently and had a fantastic experience! This resort offers incredible value, especially for those who appreciate a warm, community feel over a standard luxury hotel. The Staff: The absolute highlight of this resort. The staff are incredibly friendly and go above and beyond to make guests feel like family. It is no wonder so many people return year after year. Beautiful Beach: The location on Guardalavaca’s stunning beach is perfect. The white sand and warm waters are ideal for swimming and snorkelling right off the shore. Great Atmosphere: The grounds are beautifully landscaped. There is always something to do, from non-motorized water sports like kayaking and catamarans to bingo, darts, mini golf and entertaining evening shows. Room Tip: The rooms are cleaned daily with comfy beds and fluffy pillows. Value for Money: There was always a variety to choose from each night. The a la carte restaurants, La Espada and El Fuete, are a must-try. Overall, if you are looking for an affordable paradise with a genuine Cuban soul, this is the place to be!

This resort is our second home. We have being going to this resort since 2013. The staff are amazing. Didn't see one mosquito. The food is the food. Did ala carte dinners, went to 24 hour for breakfast. The beach is beautiful, the sun is hot and the beer is cold. Rooms are clean. Can't wait to return next year.

This is an amazing resort even though it's not a 5 star resort, but because the staff are amazing. Also the repeat tourist are happy and friendly and make your stay more relaxing and enjoyable. The food selection is basic but good, you will not starve. The beach is great and the pool is clean both are good to cool off in after being in the hot sun. Sometimes there are shortages in some food and booze but that is only because of the lack of tourist. The more tourist the resort gets the more supplies they can purchase. We have been going to this resort for 17 years and will go back again because I really enjoy it there. I also want to thank Rick Lockhart from Tripcentral for all his help booking my trips over the years, I really enjoy dealing with Rick because of his helpfulness and friendly personality.

This is an amazing resort for a 2 1/2 star rating. The staff are great they will try and do whatever it takes to make your stay pleasant, the rooms are old but nice. The food is ok, you will not starve again remember it's a 2 1/2 star resort. The beaches are fantastic, nice white soft sand and the ocean is beautiful and warm. We booked the trip with the help of Rick Lockhart, who did an excellent job.

The beach was amazing. The food was okay, there were options of chicken, lamb and beef. I would have liked a little more of a fruit selection but I did not go hungry. The resort gave us a complimentary lobster dinner which was very much appreciated. They are guys just off the resort with horse and carriage. We went on a ride for an hour and it only cost $20. Make sure you bring your bug spray, I was covered in bites. I would pack toilet paper too. Seems like they are short of something on it. And we picked up a couple bottles at duty free Our vacation was short and sweet and we would definitely return.

I’ve been to Club Amigo 4 times. Once with family, once with a friend, and twice alone. The resort is clean, beach is breathtaking, staff are amazing, and the guests are lovely. Everyone complains about the food but I’ve never gone hungry. Probably not the best spot if you are picky or have dietary restrictions. The drinks are always flowing. I can’t wait to go back again.

Club Amigo is definitely our home away from home. It has the most beautiful beach. The staff are very friendly and truly make you feel at home. The rooms are spotless and comfortable. Lots of amenities. And has many off resort restaurants within walking distance. We went on a Jeep Safari adventure and it was definitely the best excursion we have been on in 15 years of going to Club Amigo. The excursion allowed me to drive a Jeep in Cuba, we drove speed boats in the bay, stopped for coffee, rode horses to a beautiful vista before we enjoyed a delicious lunch.

Hotel has many public seating areas, great coffee bar, rooms were clean with comfy bed for Cuba, staff were great, nice pool, snack bar and beautiful beach area. More than what we thought we would get for the price.

Hubby and I just returned from two weeks at Club Amigo. We have been there many times and know what the issues are in Cuba at this time but we definitely did not have any problems at all. As always, the staff are super friendly and helpful, the resort is very clean, we did not find any shortages (except for rum, which we do not drink anyway), Plenty of wine, beer, spirits. Food was plentiful, you will not go hungry here. Nightly entertainment was wonderful. Weather was perfect and the beaches are beautiful. We love this place and will definitely be going back again next year!

Hotel is on the good location close to the beach, grounds are well kept rooms are clean plenty food friendly staff serve you whit the smile , safe place best entertainment there is a something to do all day:)

Nice hotel, small, easy to walk around. Beach was small but not busy (easy to get a chair) we had a blast renting out the paddleboard. Food was o.k. but a bit repetitive but we don't go to Cuba for the food. Rico's pizza beside resort on beach (not included, gotta pay yourself) was good to switch things up. The coffee drinks from Ashley cafe were amazing, went several times a day. The staff were all great, very professional, friendly and helpful.

We were looking forward to being in a bungalow for our two week stay but had to move to a room in the hotel. Workers shut the water off at night when they left for the day and turned it on when they remembered the next day. We were unable to use the facilities after seven in the evening. No toilet and no showers between 7pm and 8am. They advertised a fridge and Tv in the bungalow. There was no fridge. We did have the TV but it was not connected. There was no Ariel. We did ask and the front desk said they would look into it. The 3rd day we were there, the hydro was shut off as it happens throughout Cuba. The resort turned their Generator on during dinner time then again when it got dark outside. The bungalows are not connected to the Generator. I asked to be moved inside the hotel for the night as I require a c-pap machine and cannot sleep without it. We ended up staying in what they call a seaview room, no fridge even though they promised to get one but the TV did work. Overall we enjoyed our vacation because of the company we had, but we are disappointed because we did not get a room we paid extra for. We were in three different rooms which created extra stress, and all the unpacking and packing involved. Club Garcia should not be renting out the bungalows because they are not ready for guests. A credit towards a future trip would be appreciated.

i arrived at club atlantico on saturasday February 8th ... at check in i was given a ground level bunkie ( trying to describe the terrible conditon of these units is impossible , so bunkie is my choice of noun ) after a back and forth with keys and whatever ... i had a second level unit ... well; omg grease on the slidding door ... dirty .... seems a strain in the closest had some bioligical beginning ... the bathroom was terrible ( the bathtub was pained in white paint ( slppery ) this unit really belongs in a hooker hotel ! i expected odd food choices and my expectations were accurate ... but private restaurants closeby ... the staff really tried ... no wine with dinner was a disappointment. after 1 1/2 days i meet with the airtransat rep and asked to be moved to another hotel ... this cost me 528.00 plus 40 dollar taxi ride ... i sincerely wished i was advised this was a family hotel ugh ! the aston hotel was ok ... well ; power went out 2 to 3 times a day ... the internet was hit and miss .... the two issues are; staff expecting times each time you ordered ... annoying ... and the extreme size of the hotel ... on the plus side i lost 4 lbs waling miles each day. now what can be improved ; charge effectively to move ... i was believed i was really overchared ... there should not be a penalty to move hotels .... what needs to improve; impower the staff at the front desk ! i had no hot water for 4 days ... well, there was hot water if the staff had bothered to tell me how to operate the system ....secondly, i had no tv for 4 days ... again ; asked another person in the unit and he explained and i finally got the tv to work ( about 10 minutes later the person i had expected 4 days ago , came into the room ! i got sick on the 2nd monday and spent 1 1/2 days wondering if i would ever feel like eating again! not my ideal vacation , i enjoy cuba .... i had excellent service and vacation in the angansa in cayo sant marie in november --- the reason i went back to cuba ... not confident that i will go back to cuba anytime soon.

Do not book bungalows not ready. I did had no TV, fridge and power went out twice had to down grade to main hotel. Main hotel no hot water just like warm. Only had chicken legs ate that for 4 days for lunch and dinner. Did get pork once. Only rum no wine. Food was always cold in buffet. The staff were amazing and very helpful. I was there for a week and had 3 different rooms.

We all know Cuba faces its own challenges. Club Amigo definately has its own issues. Lazy staff. Toilet paper shortages. Below average food. Being rated a 2.5 star to a 3 star online? Id give it a 1 star.

Club Amigo didn't dissapoint , the staff are all so friendly and willing to help with anything you might need . The food is ok but it's Cuba so you have to understand that and go with an open mind and make the best of what they have to offer . We didn't go hungry by no means !!! Rooms were always clean and very well kept grounds . The beaches are so beautiful and clean . I can't wait to return to my favorite place where they all make you feel so welcomed .

The best part of our two-week vacation was the fantastic weather and the beach. PROS: Love the location. Beach is perfect (the main reason we go to Cuba). Nice path to walk along the ocean. Quiet AC, always hot water, no power failures. Personnel at the restaurants/bars were super friendly and efficient. Plenty of wine, beer, & coffee. Public areas were clean and well-kept. CONS: Broken safe. TV in 2nd room never functioned. Rooms had lovely views, but were not cleaned properly. Filthy floor - cleaned only after complaint. Plenty of food, but SAME dishes every day. If only the chef would be more innovative with his meals? No specialty drinks, i.e. pina colada, mojito. What I don’t understand is that, at the privately-owned beach bar next to our resort, you could BUY all these specialty drinks? How come they had the ingredients? Irritating smoke in common areas. Guests pay no attention to the “No smoking” signs and smoke anywhere they please. The WORST part and the ONLY reason why I would not return to this resort is: Too much annoying LOUD MUSIC & talking over the PA, which starts around 10:00 AM, and continues throughout the day, sometimes well into the night, keeping us awake and making a relaxing vacation impossible!

This was our 3rd time to Club Amigo it is definitely our home in Cuba! Although you could only get omlettes for the week our favorite waitress was able to get us eggs so we could have them over easy. They didn't have butter on some days but there was always something to eat. I don't eat pork or beef but was able to have chicken and fish and salad daily. We had a beautiful renovated room on the 4th floor with a great view of the ocean. The resort is split and the villas now belong to the Starfish Resort which is adult only. Club Amigo is so family friendly and the staff just love children. Special shout out to Inalvis, Jamilay, Dorisella, Rudolpho, Danilo, Anna, Mirta, Glexi, Peachy & Jorlan the Entertainer is fabulous! for their EXCELLENT service. The night shows are across the street by the bungalow pool, with it's own bar. Bingo everyday is so much fun. We also like that you can walk off resort and explore the village and nearby town. We will definitely be back :)

We recently spent a wonderful 2 weeks at Hotel Amigo in Guardalavaca, Cuba. The hotel's friendly staff, beautiful beach, and lush surroundings made for a relaxing and enjoyable vacation. The rooms were clean and comfortable, with stunning ocean views. The hotel's location on Guardalavaca's stunning beach was perfect for swimming, snorkeling, and simply soaking up the sun. Overall, I highly recommend Hotel Amigo for its excellent value, beautiful setting, and warm hospitality.

Overall, my experience at the hotel was excellent, with outstanding customer service, a beautiful beach, great weather, and enjoyable entertainment options. The only downside was the significant noise disturbance from loud people and music, particularly between midnight and 4 in the morning.

Good food on every meal. Never shortage of food. Very clean resort. Pool was always clean. Beautiful beach. Evening shows were usually reasonably good. Wifi internet worked well most often from most locations. Room was comfortable and cleaned daily. Would return again and again.

Overall if you travel to Cuba without having high expectations, you'll love the resort for the value being spent. Pros, front desk staff are so accommodating, beach is so amazing, and cleaning staff for the room was top notch!!! Cons, Unfortunately we went at a time where the resort was at it's slow time (April 19-27'24) so half way thru our stay, the 24hr snack bar was shut down for renos, room beside us was being renovated and the resort opened up to the locals, which is fine, but they seemed to take over the resort and the wait time for breakfast was 45 minutes in a line up to get an egg/omelet, very frustrating. Also one thing to be concerned about the bartender received dirty glasses, some with beer still in them and she reused them by topping the glasses up with beer to new customers, very unsanitary. FYI bring your own thermos cups to drink out of. No complaints about the weather blue skies and sunshine every day. That was a bonus for sure.

Trip Central should remove the airport "Santiago De Cuba" from they site because there is no flights to Santiago and the resorts you are going to is transported in by ether a taxi or mini van! Resorts that are open and running are struggling with lack of tourists and the tourist that are in are complaining of misled by falls advertisement!! Corales resort is open and fits the number of stars rated. Food adequate, drinks limited to beer and rum which is ok. for us. Local tourists at the resort were very polite. The grounds kept in shape also some repairs and new construction going on. Rooms are clean only 7 days out of fourteen issue with hot water only in our room. The beach is kept clean but main issue was: see weeds in the ocean that should be cleaned and only a little patch of sand for non swimmers! The ocean was very clear and very warm!! I would recommend this hotel if the Santiago airport was open or if you like 4 hr. of site seen and some bad roads, yes! The staff are friendly and appreciates our stay. The south part of Cuba is being neglected by the Cuban government with everything from food to medication etc., etc.

Beautiful grounds, lots of areas to walk, a large beach area and some smaller beaches. I really enjoy the pirate's beach party. Staff are very engaging and friendly...they get to know you. It feels like home there.

not too much food was limited ,too many cubans in the hotle eating like pigs/travel from cayococo to caricok was too much ,would never go back if they dont change that cayacoco airport.that is one of the reasons the hotel is empty

the only thing we liked was the beach until the working ladies showed up and harassed the male tourists and no security to chase them away. there was no meat for meals. Selection was terrible food wise

Amazing time we stayed in the villa had a great stay and the beaches are amazing you have to remember going to Cuba you are not getting fine dining. Would recommend this resort for the amount you pay it is worth it.

This was our second time to Club Amigo. We were so surprised that the staff remembered us and happily welcomed us back. We had a smaller room this time but it was fine. The resort is typical for Cuba but it is the staff that make it a super time. I can't name every single staff member but they were fantastic! See Yorlan the Entertainer, he's super and can provide information on different activities etc. We went on an hour long horseback ride through the village, the absolute highlight of our trip! We will definitely be back! :)

This was my fourth trip to club Amigo and I will be going again. They are constantly improving the property, the employees are great and always there to help if you ask, even if it is not their job. Food is a bit of a problem but considering I gain about five pounds every time I go it can't be that bad.

I really enjoyed my vacation in the caracol hotel and everything was great specially the beach pool and food and I really liked the hotel and services and I wish to be there soon with my family and friends and enjoy our vacation together ?

This resort has beautiful grounds and beaches and the most amazing staff anywhere in the world. Although times are tough in Cuba the staff go out of their way to make your stay as pleasant as possible. Choices may be limited right now but we were never hungry! The stray dogs and cats are treated well by staff and guests and are a delightful group who appreciate every bit of compassion. We have been to Cuba lots of times - and in different places and resorts ( even 5 star rated) - but we keep returning to this beautiful spot!

Hotel Club Amigo Atlantico Guardalavaca should be rated as a 5 star. I was greeted with a smile, hug and cocktail. The staff are amazing and make you at home and always have a smile on their face while working 16-24 hour shifts. There are food shortages in Cuba but what they have is always delicious. I have never walked away hungry. I stayed in a villa and my room was always clean and I received towel art everyday. The beaches were amazing with white sand and crystal clear blue /green water. There was always entertainment throughout the day and every evening. They also have a Cuban festival, Canadian lunch, beach party and a special dinner for returning guests. I have been to this resort 4 times and will be back many more. It feels like home away from home because they all remember you and make you feel like family. I have vacationed to other places but this is the one I will choose for my future sunny destinations. I love this resort and all the wonderful staff.

Grounds & Puplic areas are well looked after & clean Room is made up every day & cleaned Main buffet restaurant and 2 ala cart food is good but you can’t be choosy. You eat what is available It is still a nice hotel for that price.

This trip was our third experience in Holguin, and we have stayed at a different hotel with each visit. This hotel is a strong 3, but has the heart of a 5. It is tired but clean and they are working on restorations. The value could not be beat! We were in a villa #5112, with an ocean view. Our room just fine and the bed was very comfortable. The linens were thick and white, not dingy as can happen. Meals were better than most people here or there eat on a daily basis. Repetitive yes, if you’re not creative. We managed a different combination of choices for most meals. If this doesn’t sit well with you, go someplace else. I will miss the banana chips. Always had a pleasant experience at the ground floor bar and at Cafe Ashley. Groundskeepers were busy daily as winds blew in fresh fallen vegetation daily. Staff always said hello as they passed by and the front seat was always approachable. Our housekeeper was lovely and thoughtful. We loved being able to walk to the length of all three hotels along this strip of beach. In the afternoon, with low tide; we could walk in the water, from end to end, and get a great workout. The waters were breathtaking and the best so far in Holguin, in my opinion. Since we can’t fight Mother Nature, i can’t be disappointed about the fact that there is little reef left in front of the hotel. This made for a little less than interesting snorkelling. But it was a curious expedition every time. I have two complaints and they are about tourist who behave badly. Tourists who think that they are entitled to smoke in any part of the resort despite No Smoking signs; and to litter both on the resort and on the beach. It’s sad and makes us all look bad. This vacation was true value and I would return. Thank you to all the lovely staff at Club Amigo?

Many upgrades made around the resort , our room was in the tropical section , it was a good size with a great view and always kept very clean . Hotel staff are all amazing and go above and beyond to help you with your needs . I can't wait to return .

The Food was exceptional. Breakfast, Lunch and Dinner. Beach is amazing. Tractor removes and washed up seaweed early every morning then beach is raked by hotel staff. Walk almost every day to neighbouring villages without fear. Staff and villagers very friendly

I know that entire Island of FREEDOM is in some sort of deep crises, but in the chipper resorts it is most obvious... I am a 15 years Veteran here, with 2 trips every winter... so I remember much better days, now it is Totally Terrible... I always praised this resort stating that it is "1,5 starZ hotel, 10 stars People & 11 STARS Beach", but now I have to take OUT that 1,5 and reduce it to ZERO... Marks for People & Beach REMAIN the same, so I will not write about that... this time was like in last November, on my first visit this winter - only WORST... new "specialty" is getting Cappuccino served in VINE Glass :-( ...on the other side, "positive" is that they don't know what else to do with those glasses - since THERE IS NO VINO to find anywhere anytime, with some short exceptions (when they get 2 - 3 bottles say in "La Nina") ... also - NO Mojito, NO PinaColada, NO Yogourt, NO Pig Roast in front of "Santa Maria", NO Foam Pool Party at "La Pinta".. Luckily, at least, decent quality BIER is available everywhere - to help you Forget all of the above... so called "food" is below any description... TasteLess and NO Variations... for me - only SOUPS & Salads were acceptable, and Breakfast is almost OK... so called "food" in "24 Hours" & "Santa Maria" SNACKS are identical, LOUSY and unacceptable for human consumption :-) ... Evening Shows - almost NONEXISTENT, saw ONLY one Live Band ("COCO Yambo") ONLY once during 7 days stay... I better STOP now before I say something politically incorrect :-)

Beautiful beaches, beautiful people, clean as a whistle. Planning our trip back for March! Been to Cuba many times and this is the only resort I would go back to again. Staff was amazing, lots to drink, except tap water.

The staff working on the resort were amazing. The rooms and resort itself were up to par for what you pay for it other than my room had no hot water. I knew of the food shortages before going and was completely fine with the food other than the lack of fruit. My biggest complaint was they ran out of rum almost everyday and had nothing to mix hard liquor with or make drinks with so really all there was to drink on a typical day was beer or whiskey. Also they didn’t put water in the rooms and everyone had to buy bottled water from the resort when it was available.

Good points... Clean! Friendly and helpful staff. Honesty and trustworthy guests and staff- ppl had lost their wallets throughout our stay and were all returned to front desk with everything still there!! Good entertainment, definitely do the bingo!! Its free and You could win a bottle of rum. See Ernest on the beach at Marlin for excursions!! Super affordable. We went snorkeling for $20 Canadian ea. Try the massage inside the hotel ($35 CA for an hour!!). There's a train that comes every morning around 945am for free that will take you to 2 museums ($2 & $7) that reflect on Indians that came from Venezuela and a burial ground replica, then take you to a farm where you get fresh fruit grown on the property!! The beach is clean and clear! Food was good, but repetitive. Go for breakfast early if you want bacon... Not so good.... No free Bottled Water- they have giant bottles 2 for $5 No pop..... Food was repetitive. If you go to the buffet at lunch, you'll see what your dinner will be except you'll get either beef, chicken or pork. Sometimes fish with bones lol.. Not much selection of fresh fruit The water served in restaurants has a weird taste Other than that we would definitely return!!

With what the staff have to work with {food, maintenance, old equipment} they do a remarkable job in keeping this resort functioning. There is talk of splitting Club Amigo into two, the other being Blue Diamond. We shall see. As a comparison concerning food, a group of 8 people went next door to Grand Muthu Almirante {5 star} for dinner. We walked in with no problem. We now know where all the medium to high end food is going, and no shortage of selection. The beaches and staff to date have saved Club Amigo. Long gone are the days of lustre. Changes are coming!

I have been to this resort 21 times and swore I will not go back,but as time goes on you say to your self the beach is fantastic,the staff have become your friends and I mean your honest friends the beds are clean and the grounds are well kept.And they will do there best if you are not happy. Yes there is a lack of food,there is always something missing from day to day if it is not butter than it is coffee even rum coke soft drinks etc; you will never understand this country. The weather was perfect and I had a good time, One thing I did not like at all,even with the so called option flex the plane coming home it was so so small in between the seats I cannot remember being on a plane with so little space,but we were told there was enough space for your care on suitcase there is something wrong with there suitcase policies. Enough the staff cannot help that.one more thing food wise it was 99% better than in April 2023. I would recommend this hotel but will first tell them what they can expect,not more than fair.

The resort was good and the staff was very friendly and attentive. Unfortunately because of the poor economic situation in Cuba provisions were low and unpredictable. They held a great New Years Party with champagne and lots of music but for me it was very loud. The villa was great and very clean and of course the service was very good. Please tip the staff well as they need your support.

There are a lot of ways Club Amigo G. fulfills your expectations: they don't serve beer in plastic cups, the draft beer isn't watered down Cristale (Bucanero?), almost never ran out of toilet paper in the rooms or public washrooms, served patrons efficiently at the lobby service desk, never ran out of eggs nor bread at the buffet, beach chairs are available. But there are telltale signs of decay as well; as the grass is not cut, limited spaces at limited specialty restaurants, the daily schedule of activities is not followed, returning guests don't receive any percs, repetitive food choices at the only buffet. You have to put these complaints in the context of a challenging Cuban economy with a shiny new competitor on the block (but $500 PP a week more expensive)--Grand Muthu Almirante Guardalaveca. Club Amigo will now always be the cheaper alternative, Brisas Guardalaveca too (although I'm told that Grand Muthu is a sprawling resort with everything far away from each other.)

Rooms 5* Service 4 * Beach4* Staff friendly beds 5* Food 3* Overall 3* *** Good Good good +++ Not bad not bad not bad not bad Friendly staff specially at the reception counter ?????+++++***** 3* 3*

Our stay there for two weeks was excellent! The landscaping (a lots of trees and green gras), beach, and restaurants are very close to the beach, also pull bar. Food had variety and very good for the 3 star I ate ice-cream 2 times a day and did not lose any weight instead gain some People are very friendly, . Alcohol beside Cuban Rum and bear, whisky, gin, votka, Napoleon brandy etc. Cuba is a country with sanction for more than 50 years, now is fuel problem! Pepi & Persa

I was in that resort 2 times about 6 years ago, right now is so much worse in everything looks like they try to fix some parts of hotel with no luck of materials,it is dirty rooms with no working lights ,problem to close every door ,problem with towels .Room was clean partialy about 4 times during 2 weeks,little dirty refrigerator . No beach intertiment ,water in ocean was cover with algas so no body use beach including my self. Food was limited and horrible (first time I came from vacation with lost few pounds) Bars provides only few kind of alcohol ,always problem with soft drinks, no bottle water During my time they closed 24 hours bar . Intertment only weekend .over all ghost hotel . Few years before was 300% better

Hotel was very well for the price we paid. Grounds, room, beach area, restaurant were kept clean but some of the guests were not uneducated for that metar. Restaurant had everyday srip, labster, lasagna and other food. Best of all the, the juices in the restaurant and some bars was pure natural & organic, (no sugar & additives added)

Why? You won’t find more helpful staff. Professional and friendly. Awesome drinks, Barristas. Can’t beat the awesome Viennese Ice Coffee at Ashley’s Coffee Bar by Roberto. The Villa, overlooking the ocean hard to compare! The house band plays at most meals and is truly delightful. Amazing, smooth, sand beaches! I was treated with so much respect, everywhere at this resort. My dental and medical attention here, was indeed exceptional. Thanks to ALL!

The room was very good. There was always hot water available for showers. But the buffet was small. There was a snack bar previously where I could get a pizza in the afternoon. This did not exist anymore. For lunch, spaghetti and pizza had always been available in a separate lunch area. This was no more. My security box took 5 days to fix. The internet was non-existent for the first 8 days. The pool was not cleaned every day. Some days the pool was very dirty. But the weather was excellent! And most of the hotel workers are really excellent. The taxi ride from the airport was long...3 hours and more, especially because of the terrible road conditions. There used to be bicycles available for visitors but no more. But with all the negative issues, I will still return to this hotel even though similar hotels in the Holguin area are better and more reasonable.

I am a returning guest of club amigo for many years. This was Victor’s first time. I believe we both had a very good time. There were very few Canadians during our time there, and I’m not sure if the Cuban guests leave tips. Therefore the wait staff didn’t really go over and above. We stayed in a Villa and our maid was extremely happy and kind to have served us. Our room was clean and comfortable. There are definitely a lot of changes and things that are lacking. Something that I missed personally was the potable water filter that was located in the garden in the lobby. As there was no water given daily in the rooms. You could buy bottled water in the store but they were small bottles and they were I think US$120 each. Other than that I don’t believe the water at the bar was bottled water as they were pouring it out of the tap or out of the soda gun. Not thrilled with the currency change to Cuban pesos but that is beyond our control. Along with the American dollar charge for everything you buy and have to pay by credit card and not buy Cuban pesos. This is very hard to comprehend. The buffet could use some work. Also, I’m not sure if there were any à la carts. They do host a returning guest luncheon however, it used to be a dinner, and that is more enjoyable definitely. The main pool was fun as always. Guardalavaca Beach is absolutely beautiful. There was always beer but I heard there was no wine. There were no soft drinks other than Fanta. It would’ve been nice to have a Sprite or Gingerale. The 24 hour bar didn’t offer much food. There were no buns for the hamburgers, and all that was offered were hamburger patties and plantain chips. Without toppings at all i.e. mustard or ketchup, tomato or onion. The entertainment crew really worked hard to make sure the guests were enjoying themselves. The Cuba day was fun and the food was good at lunch. We walked around the grounds as I wanted to show Victor how big the resort was. Very sad to see the gardens and grass unkept. We never made it over to the bungalow section. There’s many changes and I really hope they get their mojo back. The staff who were there remembered me and were kind and helpful at the front desk. I never go to Cuba with high expectations of the food at the resorts. However, being at Club Amigo gives you the opportunity to go off resort to the many quaint little restaurants in the area for a change. Can’t wait to see what changes are made the next time we return.

I love this resort, the gardens are beautiful and are taken care of. Food is wonderful as well as the entertainment and the people who work there. It was my second time being there within 3 months. They are so welcoming towards you and they do remember you as a friend.

all i can say its cuba,,,,grounds are beautiful.....food ,,,not so great,,,no beer,,,,and the samething everyday to eat,,,,,save your money,,,theres not much there since covid,,,,,,hit--miss,,,If you go book a tropical section,,,,upgraded to a villia......i paid extra for a villia,,,,,,and tropical section people got upgraded,,,ocean views,,,,,rip off,,,

The hotel staff were great the only thing I would like to see is more of a selection in the buffet restaurant. The villa room we stayed in was always clean and fully supplied. The 24 hour bar/ restaurant had a good selection of food. It was hard for my froend who doesn't drink to get a lemon in his water other then that a great week at the resort.

I would like to say the overall experience with the hotel was great most staff are very friendly very informative. Our check in and check out however were NOT good experiences for 2 people we received 1 key card, we had an issue getting the 10 hours of internet with out getting a not so nice response, the ladies behind the desk seemed more interested in their private conversations or their personal phones. When travelling to Cuba it does need to be told that they only accept certain credit cards as my sister in law and myself were left scrambling to add money to another (Canadian) based credit card. The food is okay same stuff almost daily. I did enjoy my time there and would return for sure, however again your first experience with staff is the door man and he was great but after that it is check in and again they were not very welcoming.

Amazing beaches Service was top notch Employees were the best of the best Always something to drink or eat Lots of entertainment Sunset with wine by the beach the best Swim up pool amazing Over all everyone there so friendly and helpful definitely going back… .🏝️☀️🎉🍻

We returned to Club Amigo Atlantico for the second time after spending an amazing week in January. This time we travelled between March 26-April 2, 2023. We enjoyed the nice weather and went to the beach every day. Smooth white sand and crystal clear emerald water. The resort is very well kept and welcoming. Friendly personnel starting with the reception workers to the servers at the buffet and restaurants and bars. We enjoyed our room in the villa that had a balcony overlooking the grounds and had a glimpse of the ocean and was shadowed by two palm trees. The room was comfortably furnished with the necessities including a mini fridge. The lady who did our housekeeping was friendly, kept our room clean and surprised us everyday with a different towel creation . We had WIFI in the room but the signal was week . It was much better on the balcony. We ate at the buffet 3 meals a day. Not too much variety but we found every time something to eat. At the end of our seven day stay there was not much bread nor fruit. We enjoyed the cold beer after dinner served at the table by the very friendly and attentive servers. Considering the poverty in Cuba it is amazingly well supplied with all the necessities. We definitely enjoyed our stay at this resort.

The beaches were exquisite; the staff was always helpful, friendly and efficient. The food was only OK - not great! However, there appeared to be no covid precautions. I wasn't too worried because almost everything was outdoors. The only exception was the dining room that was often crowded and no one was wearing a mask. Three of our group of 5 came back with covid, even though we had multiple vaccinations and wore masks on the plane. I would recommend this resort except for the lack of covid protocols, especially when dining. Much more use needs to be made of open well ventilated spaces for dining.

This was my second time at this place and I would go again in a heartbeat. The dry spell had made things less green than usual but all the grounds are well kept. Food is tasty but plain and with limited choices, that said I gained six pounds in two weeks so not really a problem.

The hotel was very good. Staff were very helpful. Our room was quite large. There was a small patio with a couple of chairs and a table. We sat outside and either read or watched the beautiful ocean view. It was very quiet . The grounds and beaches were immaculate. There were 2 large swimming pools, 2 children's pools and a swim up bar. There were 3 a la Carte restaurants, a 24 hour snack bar, as well as a buffet restaurant. There was a mini golf course, pool table and a ping pong table. There was a well equipped gym. They had kayaks and small sailboats which were included in the cost of our all inclusive stay. There were tours to take, some cheaper than others. We went to Holquin City, an hour bus ride for $15 Canadian. There was entertainment every night. They had precision aquatics, black light, bands and karaoke. We enjoyed it all. The market was a 10 minute walk away. The locals were very friendly. Most spoke some English, many spoke excellent English. At the market they accepted Canadian and American dollars, or you could pay in Cuban pesos. Club Amigo resort caters to families. We met a lot of people who have been going there for 15+ years. There was a children's play area. At no time did we feel threatened on or off of the resort. There was plenty of food at the resort. Sometimes they ran out of butter or some other minor things. Overall the food was not bad. There was lots of variety, pork, beef, lamb, fish, and lots of vegetables. The service was very good. If you like ketchup I would suggest bring it with you from Canada. Mustard was hit and miss. We were there for 2 weeks and plan to go again. Next time we will be going for at least a month, possibly 2. You must remember Cuba is a very poor third world country. Poverty abounds. We took a lot of items, bought at Dollar stores to give to people (finger nail polish, pencils, toys, feminine products, small tools, and other useful things such as tooth brushes and toothpaste), All of these things were gratefully accepted. Gum was a hot commodity as well. All in all we were very pleased and as stated above we will be going there again for a much longer time.

Our last visit to Club Amigo was in March 2020 as we found ourselves in the middle of chaos when the worldwide response to the pandemic included restricting travel. We watched the resort close down around us and we were on the last planes out of Cuba. Club Amigo is working hard to reopen. There are noticeable improvements - such as brand new lounge chairs Currently the renovated hotel rooms are partially open and the Villas are all open. The Barracks and Bungalows are still under renovation. Lots of cleaning staff and bathrooms are cleaned often. Two of the 4 pools are open. The Coffee Bar, Benny's, the 24 hour Bar, the Snack Bar, and the main Buffet are all open. Staff were happy to welcome us back and many remembered us from previous visits. The Pirate Bar is open and there was fun to be had there. There is a small private beach between the Pirate Bar and the Brisas. There is now a grill (great lunch) and a rum bar there which is open from 1100-1600. Food and imported alcohol (such as VODKA) shortages are evident. However, there was lots of beer and wine and rum - but gin was hit and miss! As always in Cuba shortages show the resourcefulness of the Cuban people. We did not starve and we had amazing service. Staff were very grateful for any gifts and especially for hygiene products (soap. toilet paper, toothpaste, and small hand sanitizers).

This was my first trip leaving Canada. Everything here at Club Amigo was Beautiful! The grounds, flowers beautifully maintained. Everyone vacationing and the hotel workers were friendly and pleasant. The grounds keepers took pride in their work and always smiling. Food is tasty and fresh. Loved the happy atmosphere! Truly Heaven on Earth here.

Our Villa was very nice, the beach and ocean are beautiful. Entertainment was very enjoyable. Staff were great. I had an accident and the Dr and nurse were great. I would return to Club Amigo but would like more fruit and veggies to choose from..

We went to this resort for 1 week in February 2023 and we honestly have no complaints! We ate, we drank, we had so much fun and the weather was the best part of it all! Of course COVID-19 had an impact on the resort, it had an impact on everything everywhere! Nothing to complain about at all, we had a wonderful time.

Staff, for the most part, were nice. There were a few grumpy ones. They didn't have any vodka, tequila or champagne. At the snack bars, they basically offered pizza (cheese or ham and cheese) on a pita, or ham and cheese sandwiches with fried plantains. The buffet was ok. The exact same thing everyday. When they ran out of butter, they put out mayo. Also, people (resort guests) were super gross and slicing the bread and touching it and touching all the other things they could put their grubby little hands on (obviously not the hotels fault). There was no hot tub!!! What kind of resort doesn't have a hot tub?? You get what you pay for I guess. It was pretty cheap. The beach was phenomenal. If you're not too picky about food/drinks, you will do fine at this resort. I will explore other options in the future.

Grounds were well kept. Very clean. Staff were wonderful. On the down side, we never saw a rep from Air Transat for the 2 week we were there. The rep from Sunwing went out of their way to assist us. The food was okay, but was a bit boring. Some things were good ( omelets and some desserts). The pool bartender (Alberto) was great. Unfortunate about supply issues, but we were aware of this when we booked.

No refrigerator in rooms unless you want to rent it…. No water in rooms or at store… if you want bottled water you have to buy it with a credit card… same good every night… no diet drinks… there is a beach club near resort but you have to rent the beach chairs…. Will never go there again

This resort was, in many ways, far above the three star category it is tagged with.. First the positives: The grounds and landscaping are beautiful and everyday there are lots of gardeners and assistants to take care of things. The resort also has access to several beaches on the property which are quite beautiful. One beach had a bar and also served barbequed food. The resort is connected to a medical clinic, a pharmacy and a store nearby. You can go for a ride on bicycles you can use for several hours and they are in excellent condition. There is also a market which sells clothes, jewellery and paintings. There is entertainment almost every night and the main bar is spacious and light and airy. The only quibble I have is that, as always in Cuba, the food is pretty blah. The hotel tries hard but there is just not the variety of food you would find in Mexico or other Caribbean destinations. For example, they had papaya and bananas, but not much else for fruit. Lots of desserts but the fish was pretty salty or tasteless. They did have pork and some beef but by the end of 14 days, I had had enough. Also, I think they should start having vegetarian offerings at separate tables as more and more people are vegetarians and vegans. As usual, the coffee at the main restaurant was pretty awful, but downstairs at the main bar, you could get decent cappuccinos with milk and sugar. I have food allergies so I had to bring my own cereal with me. Next time, I would bring cookies too as well aschips as at the end I wasn't eating much. There is also a 24 hour bar, but the service there is spotty and slow. There seemed to be a lot of confusion with regard to Sunwing services. Apparently, Sunwing wants to launch an Elite Plus class of tourism service so restaurants on the resort which once were open to everyone who had made reservations, now were only open to Elite Plus tourists, who wore orange bracelets. It was confusing, especially since none of us were informed of this beforehand. One night, we got all dressed up to go to a booked restaurant near the ocean only to be told we had to go to a nearby pool as this restaurant was not available to us. It made me feel like a second -class tourist... My main complaint was the way some tourists acted. There should be a two tiered system for drunks and the rest of us. I had one or two drinks per day, and I am sure I was subsidizing all the drunks who were forcing their lousy music on the rest of us and generally behaving badly. And I mean badly, as I saw some sexual harassment of young female waitresses and what appeared to solicitation of very young male and female prostitutes by old men, a real turnoff. These incidents were not common but ugly enough to witness. On the whole the staff tries very hard to do their best. Finally, I feel that the Sunwing excursions are pricey. There is a $5.00 bus ride you can take from the resort which drives you around the area and was a change for us. The resort takes Canadian money and US as well as Cuban pesos I would recommend this resort as right now it gives good value. I would love to go to a five star to see if the tourists there are better behaved, but probably they are not. Oh yes, be careful with towels. There is always a bit of hassle with towels apparently going missing. And the nice hotel store in the lobby sold only small European sizes!!! Considering that many slim Europeans were not at the hotel, that was a bit of a waste!!

This resort was, in many ways, far above the three star category it is tagged with.. First the positives: The grounds and landscaping are beautiful and everyday there are lots of gardeners and assistants to take care of things. The resort also has access to several beaches on the property which are quite beautiful. One beach had a bar and also served barbequed food. The resort is connected to a medical clinic, a pharmacy and a store nearby. You can go for a ride on bicycles you can use for several hours and they are in excellent condition. There is also a market which sells clothes, jewellery and paintings. There is entertainment almost every night and the main bar is spacious and light and airy. The only quibble I have is that, as always in Cuba, the food is pretty blah. The hotel tries hard but there is just not the variety of food you would find in Mexico or other Caribbean destinations. For example, they had papaya and bananas, but not much else for fruit. Lots of desserts but the fish was pretty salty or tasteless. They did have pork and some beef but by the end of 14 days, I had had enough. Also, I think they should start having vegetarian offerings at separate tables as more and more people are vegetarians and vegans. As is usual the coffee at the main restaurant was pretty awful but downstairs at the main bar you could get decent cappuccinos with milk and sugar. I have food allergies so I had to bring my own cereal with me. Next time I would bring cookies too and chips as at the ending I wasn't eating much. There is also a 24 hour bar but the service there is spotty and slow. There seemed to be a lot of confusion with regard to Sunwing services. Apparently, Sunwing wants to launch an Elite Plus class of tourism service so restaurants on the resort which once were open to everyone who had made reservations, now were only open to Elite Plus tourists who wore orange bracelets. It was confusing especially since none of us were informed of this beforehand. One night we got all dressed up to go to a restaurant near the ocean only to be told we had to go to a nearby pool as this restaurant was not available to us. It made me feel like a second class citizens. My main complaint was the way some tourists acted. There should be a two tiered system for drunks and the rest of us. I had one drink per day and I am sure I was subsidizing all the drunks who were forcing their lousy music on the rest of us and generally behaving badly. And I mean badly, as I saw some sexual harassment of young female waitresses and solicitation of very young prostitutes, a real turnoff. These incidents were not common but ugly enough to witness. On the whole the staff tries very hard to do their best. Finally , I feel that Sunwing excursions are pricey. There is a $5.00 bus ride you can take which drives you around the area and was a change for us. The resort takes Canadian money and USas well as Cuban pesos I would recommend this resort as right now it gives good value. I would love to go to a five star to see if the tourist there are better behaved but probably not. Oh yes, be careful with towels. There is always a bit of hassle with towels apparently going missing.

We are going to this hotel for years and it is improving and renovating constantly. Our room had a walk-in shower because I’m handicapped. The staff is very friendly and greeted us with open arms happy to see us again. The food is good - we ate what is available and were always satisfied. At the moment they have 2 Specailty Restaurants (you need reservation) and the main Buffet Diningroom in the Hotel, there is the 24hour snack bar & Santa Maria snack bar. What we did not like is Sunwing taking over villas 1/2/3 and 4 and we got orange armbands the rest and hotel-guests got green ones. We could eat at La Benny’s all the time while other guests were restricted. The grounds and pools were very clean.

My party has visited this resort for the past 20plus years. People are fantastic, older facility but always clean. But unfortunately this visit was a huge disappointment. New management within the last 14 days has much to already made a huge dent in our visit to this resort. We previously visit the resort in late November under older management food was acceptable with variety. This time around was terrible with no where to turn. Buffet was with no doubt unacceptable. What took old management 4 years to fix and make acceptable, new management 15 days complete 360 direction in the WRONG direction. New director needs a quick shack or many return guess will look elsewhere. Sorry Club Amigo. Love the people but for a couple bucks more can seek out next door at Brias and visit our faithful friends at Club Amigo.

Very well managed, beautiful grounds, comfortable rooms, friendly staff . We enjoyed our stay at Club Amigo Atlantico right on the beach. We had ocean view room and enjoyed the beautiful panorama . Very clean, and lots to do. The food was plenty of choices. Beautiful white sand .The private beach is small but the public beach is right beside with plenty of room .

Hotel is clean. Very bad design comes to the rooms ( our # 2103)faced to disco so can't go sleep before midnight. Nice beach and swimming pools. Good service but very bad food. Wouldn't go there again at least not for the price we paid .

Half the resort was empty front desk said there was 300 people there. Got to know a lot of staff by name. And they knew our names as well. If you tip well they take care of you. Rudolf made sure my drink was never empty and new all of our drink orders for our entire group of 9. If you participate in the events they’ll love you.

Grounds were well maintained..Food was good but no variety.Rooms were clean but no hot water most days.Staff was great..Very friendly great service.I would like to add they should get a 15 minute break at least to eat they are starving

The resort was clean and the grounds well maintained. However, I would not deem a resort all-inclusive when they supply you with one bottle of water (because we cannot drink the tap water) and then advise that you must purchase water thereafter. Similarly, they ran out of wine every day in the afternoon but you could purchase wine at their store for $17.00 a bottle. Wine was not available at the buffet unless, once again, you purchased it for $17.00 a bottle. Only 2 restaurants were available so it was not possible to eat in the restaurants often and it was necessary to eat in the buffet. As one may have surmised, we like to have a glass of wine with our dinner and that was, obviously, not possible. You could not get drinks at the pool swim-up bar because they did not have glasses so unless you were able to obtain a plastic glass at some point and hang onto it, you could not get a drink at the pool swim-up bar. The worst was when their entertainment set up their speakers and played music so loud that it was deafening in our room. We were not happy with that nor were the people with children or the elderly who were unable to even res. We will not be returning to that resort. Okay if you do not have high expectations.

We travelled as a family just 3 of us including our 14 year old son. As far as resorts go it was what is expected in Cuba. Enelvis gave us a villa with a living room and separate bedroom which was ideal. Both air conditioners were fairly new and worked well. If you are in the main building near the pool the entertainment can be loud if you go to bed before 11:00pm. The bungalow area of the resort was closed as were some restaurants, pools and bars. It's still a huge resort and you can walk a short distance to explore the village. The food was plentiful but mostly the same. Although the bread was fresh there was no butter at all only Mayo on some days. The Creole soup and roast chicken were my favourites. We had lunch at Bennys a la carte and it was a treat to have fish. We did 2 a la cartes and they were both fine. Book them as soon as you arrive. The Beach of course was beautiful with powdery white sand. These things are not what we travel to Cuba for, it's for the staff. Enrique, Rudolfo, Lucy, Enelvis, and too many more to list but most of all Lester from entertainment who provided info about horseback riding, which was the highlight of our trip. The staff are all so hard working and just wonderful people. I hope we will have the chance to visit again.

I liked this resort. The resort seemed to go forever. As it was off season the resort wasn't that busy. There was a wide expansive beach. Food was ok, better than other places we've been in Cuba but could still use improvement. They do what they can with what they have to provide. I did not mind the coffee, I did not find it "weak" at all. We ordered from the quiet pool bar, sometimes cappuccino, sometimes espresso, sometimes just coffee, any which way was a treat to be enjoyed. This bar was the all night bar and was a nice place to sit when I couldn't sleep. Servers were friendly and enjoyed the act of serving you. Tipping isn't mandatory but it is so very appreciated. They cannot give coin to the banks so were very happy to be able to exchange coin for paper at face value, sometimes we were sought out to do so. We brought extra $5 bills when we came since I'd read that it would be appreciated. I was quite perturbed over a pair of shoes gone missing from our closet. Other items went missing as well from the room. But once I placed the do not disturb sign on the door, everything was fine. I'm especially annoyed since we paid $240 extra for checked baggage so that we could bring many needed items to Cuba. (underwear, feminine hygiene products, socks, clothing, soap etc.) (85% brand new) The gratitude from recipients is so effusive and genuine, you know that anything you bring is needed. Many haven't had a job for the Covid years! Many items are unavailable as well. The word got out our first day! Maybe the person who "ferried" us to our room in the electric buggy. Maybe the lady at reception. Their need is great so I understood. I found it both gratifying to be able to give and sad to know that the need was so great. Their gratitude is so immense. I bought pillowcases from thrift stores and used those as bags as I didn't want to add plastic to the Cuban waste stream, lol. I returned to our room the first day after breakfast to see our room door open and a maid in front, waiting. I'd already had some "bags" ready and handed her one. Third day, fourth maid and discovered she was our actual maid; the others came from, I don't know where. lol. I enjoyed this trip. It was quiet at the quiet pool. Much work was being done to bring the resort to clean, shiny and new status. No TP issues, my beach bag stash wasn't needed; public bathrooms were always clean. Guards are posted at intervals along the walkways leading to the beach. There were plenty of chairs around the pool and on the beach. We had our own towels (given away at the end) so we did not have towel issues, although that is other tourists not the Cuban peoples. When we first arrived I thought this was the nicest place we stayed at while in Cuba but then we were bussed to another resort by Sunwing due to very late flights, at their expense and the breakfast served there was amazing, but didn't like the room much. A seven day trip turned to four days waiting at airports and hotels. Sunwing has a problem, many excuses were given but the most often was flight crew rest needed. Sunwing gave us a horrendous travelling experience. We needed a vacation from our vacation!

I am a many years VETERAN of Amigo Atlantico, most of the winters - I visit 2 times, with last 2 years - obviously NOT :-( I LOVE your Attitude towards Covid PLANdemic - NOTHING Mentioned! :-) But - RESORT Situation is worse than ever: NO SHOWS, NO VINO, lousy Food (I liked Soups & Salads only & ADORED Yogourt in the morning) and terrible Bread, NO SEA Food, almost NEVER a Fish during 11 days :-( ROOM and grounds are OK... Resort is 1,5***, PEOPLE are 9,5*** & BEACH is 11*** I am not coming again B4 I find out that SHOWS & VINE are BACK, & that should be solved RAPIDO since I plan to come Early February! + 1 Positive Change - AQUA Bar can serve a BEER on TOP, but Mojito is a rear find & PINA COLADA does not exist ++ Hotel STOR does NOT offer much choice of Alcoholic Drinks & ALMOST NO Tabako +++ I did recommend this Resort 1,000 times B4, but can't do it anymore :-( in short = I LOVE AMIGO, but MY DISAPPOINTMENT IS BIG... :-(

It is a older resort ,they just reopen on November 1 So it was only open half capacity,only one buffet and two à la carte were open ,we been going to this resort for about 14 years so to us it’s like going home

We came back the 15th time a beautiful sea view rom newly renovated with a big bathroom was a big surprise , beach towels in room was great.we noticed big changes.The pool Cristal clean coffee delicious food good it is after all a 3 star hotel.The staff very friendly helpful and the place felt like home very clean peaceful.we came home relaxed and planing to go back in February.

I came to the resort after only being open for a week. I was upgraded to the perfect Villa. The 1 operational pool was great. A second pool opened the day I left. Food was good, 2 different outdoor meals, special lobster dinner. Drinks were flowing. Staff were very friendly. A few lights out on walkways but I had my phone. I would probably return but I like a quiet resort and could see if full would be quite busy and loud.

I am a frequent traveler to cuba, I have been all over The country, and I have been to corales about 10 times. Because of covid I haven't been in almost 3 years. When I booked it said it wasn't all inclusive and only 3 meals are included. This almost made us book another hotel, but because we were going to visit friends we decided to do it anyway. Your drinks are included and you have no limit. What is not available is the 24 hour snack bar..there are no snacks at all.(this is only during off season goes back to normal in Jan) The food is no longer buffet style. They serve you at your table, a four course meal. For money exchange , there is no longer CUC. You can change your money at bank for 18 pesos for one Canadian dollar. I do not recommend this. The man at snack bar outside holguin airport will give you up to 80 pesos per Canadian dollar. And the guys at the beach by corales will give you about 70 pesos per canadian dollar. It helps you and it helps them.You can no longer buy anything in the store without a card no cash is accepted. A visa debit card works great :) The whole world was affected by covid, but Cuba and this area were especially affected. If you have friends there you should check on them Everyone is asking for sandles or clothes. Which is normal for this area but the need is even more noticable now. Alot of people were walking around completely barefoot because they have no shoes. I brought seeds and nobody said anything at the airport, my friend says the laws have changed you are now allowed to bring food and medicine. They have no Tylenol or pain meds , antibiotics are impossible to find. The amazing service and people are the same , always willing to go above and beyond with a smile on their faces.

Very clean hotel. The grounds are beautiful. The food for cuba was great. Rooms were very clean but tired. For the most part the staff was great. I would recommend this hotel. Lost my bags first day. The hotel tracked them down. When I received my bags same night they were untouched. Nice to see that honestly

Firstly, when I arrived at the Hotel Costa Morena at 10:30 pm, I expected to meet my friend. She had come to the hotel at 4:00 pm at my request. Her name was NOT on the tourist list beside my name and she was sent home. She lives quite far away. I went looking for her at 11:00pm. This was totally wrong! Pedro, the HolaSun rep, had on file both our names together. WHY WAS SHE SENT AWAY??? WHO MADE THIS ERROR??? I AM VERY DISAPPOINTED!!! The workers at the hotel are excellent. However, we did not have beer for five days at the resort. Toilet paper was in short supply. No milk for my coffee for many days. No sugar for several days. No butter for several days. No cooking oil at breakfast on the grill for several days. Eggs had to be scraped off the grill due to lack of oil. We had only pork every day for two weeks for lunch and supper. I do not eat pork. Two days there was in addition chicken or beef. I obtained fish from an outside source and fish was cooked for myself and my sister on several occasions. The kitchen staff were very helpful. There were no eggs for breakfast on many days. HOW COULD ALL THIS SHORTAGE OCCUR AT AN ALL-INCLUSIVE HOTEL CHARGING A LARGE AMOUNT OF MONEY??? Considering the large amount that I spent for the two weeks, this was totally totally unfair, unacceptable and overpaid.

Spacious rooms, well landscaped grounds, 2 pools, white sand beach. Great restaurant, and 3 a la carte serving good food. 5 bars well stocked, friendly staff all around. Generally quiet, except around main pool and stage area where loud music and people congregate, mainly local visitors. Coffee alas was substandard. Warm brown water with watery milk. Bring your own. Nevertheless, we are going back there again soon, for the colors, gardens, beach and sunny skies.

Spent 2 weeks there. Had a great time. Small issues, but just restarting. Food was good. Everyone was very helpful. Looking forward to a return visit. Re-acquainted with friends that I hadn’t seen in almost 2 years. They came and spent the day at the resort with us. Good times

the Resort was Nice the room was very nice the food was good The COVID 19 Protocols were very well done! i would go back to Cuba and that Resort again soon the veiw was amazing!! Tyler ONT Canada

I like the hotel Los Corales , because I like to walk around outside the hotel grounds and visit some friends and other small farms. The beach area is very nice to lie around in shade or Sun, bat the water part of the beach is not great, most of the area is covered with weeds at the bodem. The hotel itself , the grounds and the rooms and the pool are very nice and of cause the staff is very nice and friendly. Now comes the part I don't like, its the food, it is OK for me but if somebody likes good food and likes to eat, it is below the average and good for somebody who likes to loose weight. Harry

It was our 15th trip to Cuba since 2009 and third to the Hotel Carisol los Corales, so we knew what to expect. We paid $1,295 CAN per person for 2 weeks (from Toronto) for a junior suite in the Carisol Section. We departed Toronto on January 8, 2020 from Toronto’s Pearson Airport (Sunwing Airlines). The take-off was late due to deicing. The flight lasted 3 hours and 41 minutes and we landed in Santiago de Cuba. Because of TripAdvisor’s Cuban forums, I knew that unexpectedly the US dollar had become a hot commodity in Cuba—and we happened to have plenty of US dollars anyway. Within minutes of getting on the bus we exchanged $200 US and got 200 CUC—more than enough for our whole stay. I also ran to the nearby kiosk and got 2 cans of Cuban beer (Cristal). It turned out that I bought the last 2 cans—and that was the only Cuban beer (in cans or bottles) I had during my whole trip. Some tourists also discovered that their luggage was not on the plane and it was supposed to be delivered the next day(s). It took us over 1 hour to get to the hotel. Our very nice and personable rep on the bus, Sahidy, told us a lot of interesting things on Cuba. HOTEL We got the Junior Suite C-3 (upper level). We were not very thrilled with the room (or rather the location of the building), but decided to stay—we liked better the Junior Suite H-4, where we had stayed previously. We had the same maid as 2 years ago, Martha. The staff were overall nice and helpful, although I saw a lot of new, young people working at the reception and most of them barely spoke English—and I had a feeling they were not too eager to practice their meager linguistic skills with tourists. The two-level room was nice, but there was cold & hot water, although the pressure was bad in peak hours. Otherwise everything else worked (A/C, TV, fridge, hairdryer). There was no phone in the room. We had to ask for the safe a few times—eventually it was brought (!) to our room and bolted to the wall (2 CUC per day). Both the safe and the room use traditional keys, so bring a lanyard. IMPORTANT!!! Some electrical outlets in the room were 110 V, others 220 V and they were NOT clearly marked, so ASK the maid before using them or you might damage your electronics! We brought a small coffee maker (and coffee) along with a surge protector bar—2 year ago, due to a spike after a power outage, we had lost our coffee maker. There was no Canadian channel on TV, only the CNN, which I never liked watching. We tried to watch the 6 pm news, but sometimes such ‘momentous’ news like the story about the royal couples announcing their intention to step back as senior members of the royal family took up the first 20 minutes, relegating other ‘inconsequential’ news items as the Ukrainian plane disaster, Iranian Crisis or the coronavirus outbreak in the background! That was why we spent just minutes watching TV. From our balcony we could see the ocean and, mostly covered by vegetation, the ruins of old hotel buildings (disco), destroyed years ago by a hurricane. There were always various animals grazing the grass around, mostly horses and donkeys (with cattle egrets hanging around them), which gave this place a very rustic look. Cats and dogs were not as numerous as in the past. The beach was nice and the beach guys quickly brought us loungers. The coco bar served cold beer and other drinks—Frank the bartender did a great job and I especially loved the piña colada. There was a massage place on the beach and Catherine had a massage every day. I hoped to do snorkeling, but every day was quite windy and there were relatively high waves near the reef, making snorkeling there too risky. But closer to the shore I did see a lot of colorful fish and even a moray eel, luring from an opening in a rock. We had the best January weather ever in Cuba: every day was sunny, about +30 C and it rained a few times, but by the time we reached our room, the sky was blue again. Because of the wind there were no mosquitos or other bugs. The Carisol section (where we stayed) was much quieter than the los Corales section, where all the entertainment took place—and it was one of the main reasons we decided to stay in the Carisol part of the resort. On the bus to the resort we ran into a couple from Streetsville that we had met at the hotel two years ago and during our stay we frequently enjoyed dinners together. We also (finally!) met in person two well-known TripAdvisor members, Cubacarol and CoralQueen, whose posts I had read for many years and often relied on their valuable advice. In fact, it was CoralQueen who had recommended our casa particular in Santiago de Cuba in 2010! We met Karen from Quebec, with whom we had gone biking two years ago to the Jardin de Cactus and whose excellent Spanish greatly enhanced our outing! Besides, we often intermingled with other tourist from Canada and exchanged a lot of interesting stories on travelling in Cuba and in other countries. FOOD/DINING The food was average, but tasty and I had no complains. For breakfast I always had fried eggs, coffee and yogurts. Most of the time we skipped lunch, but a few times we went to the Ranchon Restaurant for excellent ribs and fish. Dinners offered a lot of various dishes. I loved grilled pork at the cooking station, it was delicious—unfortunately, twice I tried beef and it was tough & stringy—well, at least the local dogs enjoyed it… We brought several salad dressings which greatly enhanced the taste of salads. Yet after a week I did experience some mild stomach problems—there was nothing wrong with the food, but I guess the greens did not agree with my gut flora. Although we never noticed any beer or wine shortages in the resort, the wine was ‘rationed’—the servers poured only half a glass of wine and never left a bottle of wine on the table. Every evening a Cuban band would provide musical entertainment while we were dining. I had really mixed feelings about them: on one hand it was nice to listen to one or two songs and admire their artistic talents, but after a while they kind of overstayed their welcome, making it literally impossible for us to conduct any meaningful conversation at the table. The performers were standing very close to our tables and were very deafening! Even if Frank Sinatra were singing like that, I’d say, “Get lost, Frankie, and pop up somewhere else!” We were often relieved when they finally went elsewhere in search of other victims... I mean, tourists! HOTEL STORES (TIENDAS) For the first time in 11 years it was impossible to buy any Cuban beer in the hotel stores! What’s more, on the second day after our arrival I purchased one bottle of mineral water and 2 bottles of Cuban liquors—it turned out that from then on there were no liquors and no mineral water available at the store! I brought tabasco sauce, hoping to make a Bloody Mary—but there was no vodka and no tomato juice in the store either. Well, I’m glad that there was draft beer at the bars. RENTAL BIKES, WALKS AROUND THE HOTEL AND BUS TRIP TO SANTIAGO We had been looking forward to renting bikes at the hotel and exploring nearby attractions. This year there were only 4 bikes available for rent. We rode to the blow holes (past the aquarium) and then Catherine’s bike got a flat tire—it was literally peeling off the wheel, so it was impossible to even walk the bike. She rode my bike to the hotel and sent a horse carriage to pick up me and the broken bike. We got another one and the next day in the morning rode to the village of Baconao—just in time to see the start of the elementary school at 8:00 in the morning, where students were reciting some revolutionary stanzas and singing. Later we toured the small school and spoke to the teachers, giving them several bilingual periodicals. Since we were supposed to return the bikes at 10 am, I was already at the rental place at 9:45 am, but it was still closed. I waited for over one hour (in the meantime, two people wanted to rent scooters and another tourist was impatiently waiting to return one), but the rental place remained closed, its sole employee nowhere to be seen. Just before 11 am I dragged the bikes to the reception and in spite of the protestations of the reception clerk, I placed them in the storage room. I suspect that the hotel is going to be very pleased when the remaining bikes finally break down—one less issue to deal with! In the morning we walked around the hotel and twice explored the nearby caves along the coastal cliffs with indigenous cave art from Central and South America (Exposición Mesoamericana). On a couple of occasions we spoke to the gardener working there—he showed us bats (“murciélagos”) attached to the caves’ walls. We also noticed that the restaurants that we had seen two years ago were gone. The hotel offered a free trip to Santiago de Cuba, which was leaving at 10 am on Saturday and we took advantage of it twice. The first time the bus was full, the second time there were two buses and there were still some empty seats on the second bus. Each time Julio, a very entertaining man, was our guide on the bus and kept regaling us with a lot of interesting stories. Overall, we experienced less problems than 2 years ago, the weather considerably better and we had a very good time. Of course, we always travel to Cuba with a very open mind and do our best to overlook as many flaws as possible—after all, we come to enjoy our vacation, NOT to complain! Yet it’s obvious that this resort needs a lot of renovations and enhancements—thus, I’m not surprised that some tourists are disappointed. Unfortunately, given the current economic problems in Cuba (furthermore exacerbated by the unexpected coronavirus situation), I’m not very optimistic that any significant improvements will take place any time soon. So if you go, just focus on the positive and have a great time!

This is a pretty expansive resort with a great beach. It has hotel rooms, villas, barracks and bungalows, two buffets and two ala cartes that are worth the reservation, and they set it up so everyone can GET two reservations in the week you book. That's fair. They will fill your thermos/container with beer, or whatever and that's nice. Everything is on "Cuban time", but its Cuba, enjoy it. There's a Brisas on one side of the beach and an Iberostar in the process of being built on the other. Its NOT a quiet oasis of calm. We met Russians, Quebecois and others who enjoy a good time late into the evening. But its Cuba, enjoy it.

This is our second time visiting this resort, this time we rented a Villa with an ocean view. Absolutely beautiful. We have travelled many places and always go back to this resort for our winter vacation. The people are friendly and always polite. There have been many upgrades this past year to the resort, many improvements. The beach here is the best we’ve been to. Expect us back next year!!

Great little resorts. Very charming. Although the resort needs some work, it is a 3* In Cuba. You make due. There was plenty of food, although repeatitive. I've been many times and will continue to go! My mom's 1st trip and she loved it.if you want fancy accommodations and dinners, go elsewhere If you want great staff who care, beautiful weather and surroundings, then try this out!

My girlfriend and I just recently returned from a great week at this resort. For one of the less expensive options we found while looking for our trip, we were both completely satisfied with our experiences. Nearly an hour ride to get from the Santiago airport to the resort, but as you go through the Cuban countryside with mountains and landscape all around, the bus ride seems very quick. The staff at the resort were all excellent, without a single issue in that regard. We enjoy how the resort has plenty of shrubs and greenery all throughout, something neither of us had seen at a cuban resort before. The food was as good as you'd expect in Cuba, so we were content with that, and we found the Cuban a la carte to be exceptional. The rooms were not exactly beautiful, but they served their purpose with beds and a washroom, and a mini fridge. The beach had a good amount of seaweed in the water, but also clear patches of sand to wander into the water. Aside from the seaweed in the water, the beach itself is beautiful. Something else to make note of is the amount of dogs and cats on the resort. We are animal lovers so we enjoyed their company, but if you aren't, it is something to be mindful of with this resort. In conclusion, considering the price of this resort compared to others, we found the value to be incredible. While we might look to spend slightly more next year in hopes of a better room and beach, we certainly got more than what we paid for and expected with our visit here.

The grounds are very well kept. The employees from maids to floor washers are absolutely friendly and helpful even though some of their English is quite minimal. A la carte resturants were good. The beaches--three were also great, one main beach area and two smaller ones with access to the the reef for snorkeling without leaving the grounds. The mix of people was families to singles. Many Canadians, french and Englishspeaking, Russian, Italians and Cubans making up the balance. Only negative thing I can see is there were no see ums there and I did get some bites--that said I would return as it was great value for the money.

been ther e10 times or more never better. its great great great and more great and more great yah that's it woo hoo woo hoo woioohooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooopiojpoiooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

This is a great resort for 3stars for easy going and not-picky travellers. If you are travelling because you want sun and beach, but also a coral by shore full of fish and sea life, then great spot! The hotel is older, and not at it’s full peak in maintenance. You will come across broken path ways and some worn areas. Some public bathrooms don’t have toilet seats so I used my rooms bathroom primarily. The staff do a wonderful job at cleaning but I blame other guests for being messy and inconsiderate. Please understand that the staff are all lovely hard working Cubans that put up with lots of drunk people. I did my best to tip and show appreciation and it was always rewarded in turn. The room was basic but I liked the high ceilings and AC. We always had warm water and only experienced a water shortage after a night black out stopped the resorts pump. It returned to normal flow hours later with little inconvenience as the resort provided bottle water. Only got bit by mosquitoes from vent into bathroom. We enjoyed the Disco and Isreal the dj was a great entertainer. The food was a decent selection for a 3 star. We thought the staff did a great job of keeping it clean and tasty. We really were happy to have guava, plantains, bananas and beach coconut. We didn’t feel sick at all and it’s the first resort that the water was safe to drink. We did stick to bottled bar water for most the time. The pool was very clean all the time, on the beach water gear and boats were always available day hours. The beach is rougher white sand, coral and weedy. But cleared areas by the shore still should wear water shoes. Snorkeling was great and easy to swim to and saw lot’s of sea life! All in all, great experience but definitely for seasoned travellers who know that despite the embargo the Cubans offer great service as hosts. We plan on continuing our yearly vacation to Cuba, and would return to this hotel if returning to Santiago region. Im giving it a 5 star rating because we didn’t want to leave! It is a personal rating regardless of some of it’s faults.

I really like this resort. It’s small and intimate. The rooms are average as is the food, but it’s Cuba. The staff are some of the nicest people. I’ve been before and will go back again. If you want a relaxing vacation of sun, beach and pool this is a great place

We (as a couple) have been on this small resort 5 times and love it. Great people, great service, great beach and amazing snorkeling !!! Los Corales Hotel is great but Carisol area needs some renovation.

We have been here a few times this will be the last ! The resort is being over run by locals , which are taking lots and lots of food out . I know Cuba isn’t known for its food but this was bad . Every morning our eggs weren’t cooked they only had bacon 2 days . If you wanted sprite for your drink you had to pay for it , if you wanted amber rum you had to pay for it . That has never happened before . Our keys went dead the last day , I had to fight with the front desk for 5 hours to let me in my safe so I could get our passports and money ! 20 minutes before we left is when they finally let me in . They have put on face book about all these Reno’s that are being done ... what they have done is nice . The place is still clean :) it’s definitely not how it used to be .