this was a nice family resort. the best part was the location and being able to walk to restaurants and shopping. arriving at the airport there was no transportation there to get us to the hotel when it was supposed to be included. it cost me $50 for a cab and i was given a hard time to get the bus back to the airport. my biggest issue was being placed beside a night club that played pounding awful music every night until 2 am so loud my room shook. when asked to move i was told they didn't have anything else available. i didn't sleep at all and came home exhausted.

We recently completed a 10-day stay at the Holiday Inn Resort Orlando Suites - Waterpark, and overall, our family had a wonderful time. The service was the standout highlight. A huge thank-you to Ariana at the front desk, who effortlessly accommodated us by quickly switching our room to a much quieter side of the property. The front desk even waived a portion of our resort fee unprompted, which was greatly appreciated.

We recently stayed at The Holiday Inn Orlando Suites and overall had a good experience. Our room was clean, and the staff were consistently friendly and helpful throughout our stay, which made us feel welcome and comfortable. That said, there were a few drawbacks worth mentioning. The resort was undergoing construction during our visit, and our room was located in that section, which did slightly impact the overall atmosphere. The secondary pool was closed due to the construction, which was disappointing. Additionally, the air conditioning in our room didn’t seem to work properly — despite multiple adjustments, the temperature stayed around 74°F. Lastly, two of the main restaurants were closed for the majority of our trip, which limited our on-site dining options. The resort said this was due to it not being peak season (May). All of these things would have been nice to know prior too. That being said once the construction is complete, this is going to be an even more amazing and fun resort for families.

Great vacation at this lovely hotel resort. Everything was wonderful from the clean room with comfy bed and pillows to the large pool area with plenty of loungers and towels. I usually struggle to sleep at hotels as I find the pillows too thick but the beds had various thicknesses of pillows and 2 were perfect choices. I slept better here than at home. The staff was always friendly. Applebee’s on site is a plus. The only thing I would suggest they amend is to put a sign indicating the drive way entrance. The sign visible from the road is on the large property but past the entrance which results in missing the turn and at heavy traffic times it requires a bit of travel down the road to get turned around safely. Will definitely consider staying here again in the future.

Nice and quiet it needs to clean the beach for better swimming And have all rooms with a stove as not all inclusive staff very friendly more shuttle service air port shuttle would be nice pop water Beer in fridge every day

Pros: staff are generally friendly. Snorkelling is right at your feet. Jerk hut. The Italian restaurant. Island beach. Cons: No bar on the island beach. They can’t spare any bottles of water. Staff ask for food. Rooms aren’t great (but clean!)

The hotel and grounds were clean and beautiful,the buffet was not good this time, they had a lot of stews there were spicy and not beef was served but always found something to eat. We found that there was a shortage of cups, plates, and cutlery. The staff was great and very accommodating

Both my wife and myself had recently been at the holiday inn Montego Bay and if I have to be completely honest we were both very dissapointed. Our room attendant was very little attentive to our room as far as bathroom towels etc and never once replenished our coffee filters in our room and we had “ONE” coffee cup to share. The first night in our room we turned on the TV and couldn’t get a signal so we did speak to the front desk and was advised cable down for the night. This was pretty much the norm for the entire 7 days we were there. We spend above and beyond for an Oceanfront room and was definitely not worth the money. On a positive note most of the staff was very friendly and the food was ok. We have been at this resort a few years back and was 100% better then. I really don’t like writing negative reviews but have to be honest.

This hotel was very clean. Our room was cleaned daily with fresh bedding and towels. The only downfall was no bar fridge. Luckily we have friends who lent us a cooler. We had breakfast included and always fresh and delicious. Wasn’t the same old bacon, eggs and toast. Omelettes were fantastic!

Looks beautiful in pics but definitely a 3*. Pro's= close to airport, pretty grounds Cons= buffet was crap, outdated and not much swimmable beach Trip central gave me the wrong booking # You can't use the resort app to check in if you've booked via third party... Took 20 phone calls for them to tell me that Air transat return flight was shut compared to flight going over . A 1st using trip central, air grandad and going to this resort.. Overall all disappointing

The hotel was ok, a little older but clean and well maintained. The rooms were very clean, no complaints. The food was delicious. The jerk shack had some awesome jerk chicken, there was a bbq area for burgers, fries, fish and grilled cheese, no disappointment here. You don’t do hungry, there is nacho and ice cream hut. The only thing is the beach, there is a lot of seaweed in the water, not good for swimming or long walks on the beach. Drinks were ok, would be nice to have more fancy drinks.

Resort is clean, good food, and great staff. It’s older and a bit tired, however the location and staff make it a go too. This is our second stay and we plan to go back. The Ali cartes were very good and would recommend the Italian as our favourite.

The beach here was amazing, there is a small island that you can walk to. If you like snorkeling there is lots to see. Food options are ok, wish there were ‘clean’ options. Jerk hut was great!!’ All in all a good spot!

The hotel was pretty and the people were nice. The room was not the best the fridge wasn’t stocked with drinks or water. The food was terrible at the buffet and not a lot of variety. It was usually the same thing. There was no options for people who didn’t eat pork to have a substitute. You couldn’t smoke anywhere in the resort except the only place where smoking was allowed by the lobby. It was a resort for usually older people and not many young couples. The entertainment was okay but there could have been a place where you can dance and have music. The restaurants were limited only 3 one you had to pay for. The service was okay but my room wasn’t cleaned until late in the evening when I was tired and wanted to be in my room.

Checked into the hotel and politely asked if we could be down towards the adult section and on the 3rd or 4th floor. The front desk they had no availability but for me to go back the next day and they would give me another room. We check into our room and the toilet does not flush. They sent someone in to fix it. Next morning, tried to make coffee, the coffee machine does not work. Went down for breakfast and checked into the front desk to see about our room, they said all room changes must come from guest services. So i went over and asked about the room and they said.....wait for it...all room changes must come from the front desk!! Went back to the front desk and after getting no where with them, i went back to guest services and asked if they could fix or replace the coffee machine. They said they would send someone up. I also asked if we could get a mini fridge in our room, and although they are not in every room, they would try. This was about 8:00 am. Went back to guest services just before 6:00 pm, again i asked about the coffee machine, they called maintenance and were told someone replaced it at 4:00 pm. I told them that wasn't possible because i was in the room then and the coffee machine is still not working. Again, they said they would send someone up. Went for dinner, and around 9:00 pm, maintenance comes and said they can not replace it that night because where they get the coffee machines, well that was closed!!! I said i reported this at 8:00 am in the morning. So the maintenance guy went into the next room which was getting renovated and gave us a coffee machine. Next morning i go for breakfast and someone at guest services stopped me and said they were trying to get a hold of me all day yesterday, and i promptly answered, there was no messages on my phone. They said they have upgraded our room to a suite and it was ready for me yesterday!! So i didn't argue, we went upstairs packed our stuff and went to the new room. We no sooner unpack and tried to get to our balcony and of course....the door does not open!!! Unbelievable!! Food was worse than it has ever been, and cold!! Wait around for them to clean off tables and get coffee, takes forever.....unless Sharika was there!! She was so good!! Decided to fly sunwing instead of westjet this year, the day we leave, they pick us up at 11:35 making 3 stops on the way to the airport, we get to the airport and since we are already checked in and had our boarding pass, i asked the sunwing guy on the floor where the bag drop off was. He promptly told me there was none and i had to get in line with everyone else. Well there hundreds of people in that line. We get in line, it wasn't moving very quickly, so it is now 1:30 and we were still over an hour away from it being our turn. I told the guy our boarding was at 2:15 and he informed me we had lots of time!!! So we finally get to the check in person at 2:45 pm. They told us to run past security to the gate down a hall. Well i didn't see that hall so i asked the security person and he said NO, we MUST go through security!! They brought us to the front of the line, finally went to security and boarded our plane at 2:59 pm. All i can say is WOWWWW

First of all the beds are fantastic! So comfortable and the pillows are great too. Four pillows in every bed with a mix of firm and soft. So often hotel pillows can be like rocks-not here. They were so nice and soft yet full. The pool is the star of the resort. It feels like a hot tub and is the perfect way to soothe tired feel after a long day at the theme parks! There are also two hot tubs! This was my second stay and it won’t be my last!

This was my second time at this resort and I really like the smaller set up of the grounds, the people, and the availability of being able to snorkel everyday and eat ice cream! However that is not to say this hotel does not need some TLC, our room a deluxe ocean view room was musty smelling, and no ventilation at all in the bathroom to clear steam or smell, we were on a two week stay, not sure how 4 people would of managed we were only 2. We did not go to watch TV but again being their two weeks we were not out every evening but maybe 2 or 3 channels that's it. Not one hanger in a huge closet with no way too put anything in. Most of the staff is wonderful but Customer Service staff does not seem happy, several times we needed to speak to them and yes they provided what was asked but with very little enthusiasm. The food in this hotel and the ala carts is very very good ?..the Jerk hut and ice cream stand also very good. Grounds are very well taken care of and the hot tubs worked!! We will go back, and hopefully some upgrades are made. ?

First time in Jamaica. Compared to other countries hotel was clean enough. Food 9/10 Beach 7/10 Entertainment 6.7/10 Christmas party celebrations could have been more extravagant. Hotel staff also were not too friendly but got better later on. No volleyball, huge disappointment along with beach being just okay.

We love this resort. 10 min from the airport. 15 minutes from hip strip. 5 minutes walk to scotchies famous jerk chicken. I'm surprised to read bad reviews about this place! We both think that the food is really good! There is something for everyone. It's the perfect spot for families. We both want to come back.

I just came back from vacation in Jamaica on August 11, 2023, Resort HOLIDAY INC RESORT. Staying at this resort was very horrible, I never advise my worse enemies to go there for vacation. The Pool was okay, the beach Bar and Jerk Bar. If you need a bottle of water they never have one to give you, You have to use the drink machine for water if you need it. They don't provide you with a mini fridge in your room, The House cleaner never has enough towels to give in your room. Twice I had to call guest service for towels. One night my A/C shut down in the middle of the night. The food was okay, I would not recommend this resort for anyone to go to. You better off little more money and go to a decent Resort. Maureen

I just came back from my Vacation in Jamaica Holiday INC RESORT. The resort is not worth going to, the food was okay. the Pool was amazing Beach, and the Jerk Bar was good. The services for our room were horrible NO Mine Fridge, there is no clock in the room to see the time. When house cleaners clean your room never leave towels she says would that the towels are finished, and I have to call guest service for towels. On my first day at the resort, the shower was work in my room. The House cleaner doesn't change your bedding on your bed so you have to use the bed sheet for 7 days staying at the resort. I wouldn't recommend this Resort to anyone. You better off paying a little more money and staying at a decent Resort. August 11, 2023

This resort is very poorly run! Food options at the buffet are bad, the staff as a whole are not friendly and seem like they being bothered when asking for anything. Check in is very slow. They didn’t offer drinks that other resorts on the island offer. The grounds are kept clean. The pool is big, the beach is nice. The entertainment was good. When someone from my party asked the lifeguard for some ointment for a sunburn, she was told that there is no first aid kit. The only helpful and friendly employee was Rochelle at the front desk. She went above and beyond to help me to get a day pass for a friend who lives on the island. The rooms are very dated. The balcony door is very hard to open/close. 1 of the elevators is very slow and the door seems to have a hard time opening at times will only open about an inch. Will not be staying at this resort again, my family travels to the island for our yearly vacation.

Beautiful beach!!!!! Food was an 8/10 I really enjoyed the Jamaican al la carte restaurant. Jerk bar was lit!!! Service was ok, long wait time in line for check in. By time I got my room I was exhausted from standing in the heat for so long. Hot water in my room didn’t work all the time, had to shower in lukewarm water. In my opinion, entertainment wasn’t the best. But this was a more relaxation trip than for entertainment.

This was our first trip to the Cayman Islands and it eas definitely a memorable one. The Hotel is a very nice, well maintained building, with a lovely dock on the beach that is perfect for watching the sun set or rise. The landscaping is always maintained, leaving the look of the grounds beautiful. There is an area on the grounds thay has an abundance of beautiful trees with comfy chairs to lounge in the shade. Worth the visit.

It was a great trip despite the unorganized arrival at Montego Bay airport. Our air transat rep went aboveboard to make sure we were satisfied thx Daly. The staff at the Holiday Inn were great and respectful. We will recommend this place to others.

The hotel is nice and clean. Some of the rooms are newly renovated. Pools are very clean and the property is well kept. The view surrounding the beach is beautiful. However, it would be much nicer without the seaweeds. Some of the staff are very friendly.

Everything that you want and need out of a resort. It was clean, great pool and ocean and was family friendly. Rooms were clean and staff were friendly. Would recommend to anyone headed to Montego Bay.

We enjoyed a wonderful stay for 1 week at this Resort. Stayed in Building #1 on the 3rd floor with partial Ocean view which we enjoyed morning tea and coffee on the Balcony . Our maid Latoya did a wonderful job in looking after our room and any additional things we asked. The grounds were clean and very nice. The workers work very hard on this Resort. Certainly would come again and stay longer.

Rooms are clean, staff very nice, food was good and lots to choose from. Common areas nice, relaxed atmosphere throughout resort. Good value for money its a older resort however well maintained. I felt safe staying here. I would definitely stay again!

This hotel has great food, great service, clean rooms, new comfortable mattresses, amazing views and beach. You will not be disappointed if you want a great relaxing vacation with great weather, drinks and people!

The only two good things I can say about this resort are that it had a pretty ok beach and the food was not the worst I have ever had at an all inclusive. The pool, entertainment, tennis court, mini golf, service and rooms were horrible. I would not go back to this resort.

This hotel is an older hotel. It was perfect for the type of vacation we were on. It is for all types of travellers, I never felt crowded. We always had a nice place to hang out and never fought for beach chairs. The food was OK but we did not make it to the à la carte restaurants, heard they were good. Close to the grocery, pharmacy and bank. Management was great, service is good, better with tips. Would go back for another trip here someday.

Just got back from the Holiday Inn I Montego Bay in Jamaica. Nice place, great for families. Beaches are nice, but Water is very shallow, not great if you like to swim. Food is good, always something to eat at different locations on the resort. Check in was very slow and an awful experience. Many people very unhappy at check-in! Rooms were very clean, we were in room 3203, air conditioner was really loud, had to use ear plugs to sleep. All in all a good experience

Other than the fact that the Hotel was close to Universal Studios and the beds were comfortable, we had some unfortunate issues with this Hotel. 1. Beds were not made every day 2. Towels were not changed every day. 3. The room was very dry and musty, so much so that my son developed stuffy nose problems and breathing difficulties. 4. The hall carpets smelled of mildew. 5. The fitness Center was very cold and only consisted of 2 or 3 pieces of elliptical machines and no free weights. 6. Only one elevator was working. 7. No one was answering the phone, when we called the front desk, so we had to go down in person when there was an issue. But the staff was friendly, and did accommodate when asked for towels to be changed and beds to be made. I have read the Hotel tries to address problems that have come up. but in looking over the reviews within the last year I see that some issues have never been dealt with as I have mentioned above. For nearly a year the elevators still have not been fixed, and the carpet still smells like mildew and I don't think has ever been cleaned. Although I have seen other Holiday Inn Hotels that are much better, I would not return to this particular location at Caravan Ct. in Florida and would rate it a 5 out of 10.

Hotel room was clean and service was excellent. First time booked through trip central and will do it again soon. Thank you. Really? I will recommend this to my friends for sure. Trip central is the best value you could get

Hotel was clean and staff were friendly The rooms aren’t fancy but very clean The beds were very comfortable as were the pillows slept great. Pool was warm and lots of loungers plus a little pool bar and an on-site restaurant for late night snacks. Lots of food options within walking distance

It's a beautiful resort, very clean; you can access the beach from so many different areas of the hotel. Easy shuttles to Margaritaville and airport. The drinks were great. The food was not very good very bland, not much variety.

This resort was way better than expected! The people working there were so nice and friendly to me and my girl friend. The drinks were amazing! Food was pretty good too. We loved the hut that served burgers & fries. We were mostly worried about the cleanliness of the rooms because of some of the reviews. But everyday our room was cleaned up nice with fresh towels. The resort is clean and bigger than we thought and the little island is so enjoyable. There’s even a space area for adults only. Overall we loved our experience and will be coming back!

The resort was wonderful.We got a pool/ocean view on the third floor in building one.Thete was a coffee maker a t that worked great air worked great but no fridge.Safe is included as well.Food was good.Omelet girls were fantastic.We went to all the alacarte restaurants and didn't like the Jamaican one.The Japan was the best but we paid for it. The beach is clean,the water crystal clear and the island is picturesque.Entertainment was some very good to some mediocre.Santizing stations available and all staff wore masks!.It was a wonderful vacation! The drinks were fabulous and so was most wait staff.Everyone was polite and worked hard.Would definitely go back!!

This resort while yes it is older, it is cosier and friendlier than the the big boxy hotels. The staff are so friendly and helpful. The hotel is gradually being renovated and the rooms that are finished are great. We had an ocean front room in building 5 and it was perfect. Two large comfortable beds, plenty of towels and water daily. The fridge was great and the air conditioning worked quietly and efficiently.The room was cleaned every day. The restaurants, beach and all activities were within easy reach of our room. Plenty of choices for food and while everything wasn’t to our taste there was always plenty to choose from. The beach is cleaned every day and there are plenty of lounges. Snorkelling was great and the water was so warm you could swim all day. The grounds of the hotel are lovely and perfectly maintained. Masks were mandatory in the restaurants and when getting food from the buffet. The staff all wore masks and were constantly sanitizing public areas. We would go back to this resort anytime.

We spent 10 days at this resort. The rooms were clean, although slightly out dated. The food was excellent, a very good choice with some catering to gluten and lactose free. The specialty restaurants did not disappoint! A special mention to Jodi at the front desk, who went above and beyond for us, and to Dave the night manager who made a big impression on us, never faltering in is quiet, kget things done attitude. He is awesome!

The hotel beach, grounds and location are great. We are returning customers from 2019. The hotel made many COVID precautions. They strictly enforced the masking rules for the buffet. The food was fantastic as always. The desserts could have been helped with ice cream as an option. A sample of more local fruit would be nice. Guinep, Advocado, Nasberry, Jackfruit, Sweet and Sour sop, Plums, Breadfruit, mango etc. Some of these trees are on the grounds. The reservation dinners both free and extra $ were not worth it. It was nice to do something different but the buffet is waaay better. I made the pineapple chutney when I got home. Mwah. Fantastic buffet meals by the kitchen staff. Nice mix of Jamaican and traditional meals with something for everyone. The hotel could do better on chaos control during check in time. Transportation was also an issue. Guests should be aware that the typical concierge location is manned by 3rd party taxis. Not that you may not need them but the distinction should be more clear. They do not work for the hotel. Some signs posted would help. Like the entire world..staff turn over, supply and training issues are impacting things, but as long as you take that in consideration the staff are really doing their best. Shout out to the Barefoot bar and the fish, burger and chips tuck on the other side. Those people are going non stop for 7 hours. Great job your hard work was noticed. Shout out to Davina at the bar. There is something about this hotel that makes it very special. The majority of the people that come to stay are relaxed and that rubs off. I feel comfortable to be myself. I recommend it. I will be back. I miss it already.

The grounds are well kept, Public area were kept cleaned and Covid 19 protocols were kept in Public and Dining areas. The Rooms were dated but clean. Rooms are to be cleaned every second day however they missed one day of cleaning in our room. We stayed in Bldg. 1 it was closed to everything but a little loud at night with the entertainment. There was times they ran out of plates and glasses. Special shout out to Wayne the Bell man, Teisha in the Buffett Dining area, the lady Bar Tender(sorry I haven't the spelling of your name) at the Adult pool who always went over and above to make our stay a wonderful experience. This has been our 4th time at this Resort over the past 14 years and we will be back.

Not what was expected based on photos. Check-in process was unorganized and room was not ready. Not much variety at the buffet and ran out of food fast when more guests arrived at the resort. Other food places also ran out of food items - no nachos, or veggie burgers. Staff were not as happy and friendly as we had experienced at other resorts in Montego Bay. Shows were horrible and not entertaining. Mini golf course looked like it hadn’t been maintained for years as did the tennis courts. Overall the resort looked extremely run down, not what they advertise in their pictures and staff were unprepared for the amount of guests that were booked in. Not the greatest resort experience we have had in Montego Bay.

We were feeling a bit anxious to be honest, travelling for the first time since Covid 19. That being said, we had a fabulous time! The airports and airline were masks on. But once at this beautiful resort, the only requirement was masking at the buffet while selecting food. ALL the staff were masked, through the entire resort. The weather was perfect, the hotel clean and welcoming, beach was awesome, and the food, especially a la carte restaurants , was excellent! Once you go, you know! We will be back!! Thanks Jenn Black for setting us up, and keeping us up to date before departing !

I was wonderful, warm atmosphere, loved it. We experienced great service with very professional staff. The meals were excellent and great dining area. Te daily evening entertainment was wonderful and entertaining. The open food venue until late evening was great. Your staff were helpful and friendly. Rooms were clean and the grounds. The locate with the Ocean so close is 10/10. This was an Amazing, wonderful week, I would like to visit again in less than 6 months.

It's a older property needing so up keep. The lobby and pool area very cleaning. The day when we were leaving new pool chairs and loungers arrived. The staff was very helpful and freindly. The rooms, the beds were very comfortable. The room itself was shown some wear and tear.

We had a busy week in Florida or no we weren't in the room very much except to sleep. The room was not made up daily you had to geto give them 24 hours notice if you wanted your room cleaned. My spouse went for the applebee's breakfast and said it was terrible. We did go to the pool and had a nice afternoon in the pool and hot tub. The pool area in hot tub were nice and clean. Very well equipped store Everything was there that you would ever need.We had no coffee machine in our room and and our TV did not work upon arrival but these were both fixed. It was close and convenient to all the local parks. The room was clean but the hotel itself is very dated and these are renovation. Hallways and common areas needed a good cleaning.

The Holiday Inn resorts was very nice..clean..Great staff.. Our room was pool/ ocean view,we loved it.. Our first week was great. Half capacity due to covid.. Same protocols as Canada.. Masks..social distancing..hand sanitizer everywhere..which we did our part.. Down side of resort.. Alit of locals arrived (no not prejudice) no social distancing.. no masks( not all but alot) other then restaurants and buffet.. The hotel didn't enforce protocols just put signs up, mind you staff all wore Masks and did their part.. We tried to avoid over crowed areasOcean & Beach.. Breath taking.. Beach 5..Pools 2 />

Room was clean, gardens spotlessly maintained. Enjoyed the pool areas, they were never over crowded and no line up at pool bars. The food was good, but not a great selection and variety. Only one buffet and one a' la carte. Food was a lot better at the a' la carte. No sea swimming. We got a good deal and would return if we got another good deal. Would not pay a high price for this all inclusive.

The hotel was great . We stayed in the older part of this resort 3rd floor ocean view .We had a Great time there .the rooms were very clean and the resort was well maintained by grounds people and resort staff . Food was ok as there was always something on the buffet that we enjoyed .for breakfast lunch or dinner .hotel staff were very friendly and helpful and the bartenders and waiters could not be nicer we felt like part of their family b y the way they treated us .We have nothing but respect for them. We didn't get to see any shows because we went bar hoping across the road and met so many people doing the same we also ate there a couple of times .The ocean was very rough but you use your common sense .and only go in when it is safe so we spent time around pool and ocean .We did the bike ride for 2 hours very cheap and nice ride along the trails. Over all we had a really GREAT VACTION. .SO in closing I say JOB WELL DONE HOLIDAY INN RESORT .WE WILL BE BACK TO ENJOY THE HEAT AND SUNSETS AGAIN

It was very clean, beautiful grounds, room was awesome. Maid service was fantastic front desk amazing people very helpful. the only thing I would suggest is maybe more selection at the buffet and a the alacart sugn up was a little ridiculous. But all in all good resort .

this was our third time to this resort, food is always good. hotel is well kept and clean. beach is great. ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ

The hotel was clean, staff were great.....friendly and helpful! The location was great....close to everything. My only suggestion would be to expand the pool area....not really enough lounge chairs. The menu for the all inclusive could be enhanced as well.

Very windy thought bar frig came stocked Not , plays the same music over and over food not the greatest elevator broke down the day we arrived entertainment very good except for the wind should look into some kind of walls the could put up when its windy

The food selection was very poor. The one pool was very dirty There really was no WOW at the resort at all. There was only one restaurant which was at the beach for dinner a la carte which was very cold and windy all the time. The selection for dinner was very poor The food at the buffet a lot of it tasted like dish soap as if the pans had not been rinsed. The front counter staff could not answer any questions of where/what to do in town

the rooms and grounds were very good service was good. drinks were very poor and food below average very nice location short walk to sport bars and decent food. can not believe that they could not make a margarita.

All Staff very warm and welcoming. Rooms very clean. FYI.....most rooms do not have a refrigerator, Service is great! Wifi was very good. Centrally located, its in walking distance to centre of town. Marina is close by, as well as a beach, small craft market, pharmacy, are 5 minutes away. There are some good restaurants nearby if looking for a change. The hotel is generally quiet, a good place for R&R. Food is good, even though there have been some menu reductions. The bar only offers domestic alcohol so if your looking for a particular kind of whiskey or Gin get it from duty free as it may not be found.

We enjoyed our stay at Holiday Inn resort Lake Buena Vista. Proximity to Disney parks was very reasonable (within 15 min) and very close (about 5 min ) to the outlets. Highways about a minute away Many restaurants within walking distance. Lots of activities planned for kids and families throughout the day, on the property. Nice size pool with many lounge chairs- though we didnt have time to use it. Well maintained arcade, little movie theater with kids movies, gift shop/convenience store. Applebees on site, open late, with great promotions for family meals. Our room (kids suite B on 2nd floor) was clean, very spacious and our kids loved the bunk beds. Booked at a very reasonable rate and would definitely stay here again.

this was our first experience to Holiday Inn resort Montego Bay Jamaica and it wont be our last - it was super convenient to be so close to the resort maybe 15 minutes in the shuttle i honestly cant say enough about the staff they were lovely to deal with very accommodating ! rooms are clean and typical of an all inclusive "star" rating resort WAS absolutely wonderful and was very accommodating to families and "adult only" areas so we could have some quiet times... buffet and restaurants had great choices for everyone and the grills were in my opinion perfect alternate for food. drinks were plenty rum punch yum yum Creme Rum was delsih!! my personal love was the snorkeling at this resort and the jerk after dark and going into Montego Bay with Ward a personal driver you can get from the resort for $ fee and very reasonable! we were very close to many excursions off site if you choose to wander off resort we golfed at both Cinnamon Hill and White Witch it was a beautiful experience. the only bad experience we had was for a few hours we had no water but they quickly took care of that and it was funny because we heard one of the workers say in Jamaica we have no problems only situations mon...LOL so that made the SITUATION even funnier and bearable . all in all it was a lovely experince and we would venture again to Jamaica mon! missing redstripe and jerk chicken already ! CHEERS!

Front desk customer service was excellent Rooms very outdated needs lots of work,carpets need to be removed very dirty,toliet seats very old need new ones,bathroom very small in one bedroom suite.. Location perfect for universal and i-drive trolley... The complimentary shuttle runs very little doesnt help ..took ubers and taxes instead... Would not return to this hotel

The grounds were nice, even though there is only one buffet there are many other places to get food. The food is delicious. The rooms were sufficient, almost everyone of them have an ocean view of some kind.

Very relaxing, loved the variety of foods especially Jamaican dishes. Fantastic and friendly staff. The beach was clean and no big wave. It’s safe and quiet. Night time entertainment ends too early for those who likes to stay up very late. Planning to go again 😀

The hotel grounds were immaculate. The staff was very friendly and outgoing and very helpful. The room was nothing fancy but it was always clean. Overall, a very positive experience for my 14-year-old daughter and myself, as well as my parents.

Love love love this resort. Will be back for sure!! Great food, great staff, very accommodating and always with a smile. Beach is amazing and the grounds are kept beautiful. The entertainment could be better but we don't go for the entertainment...we go for the relaxing atmosphere and the beach and sun!!

Holiday inn is very adequate. Do not expect luxury. The rooms are clean, the view is not a sea view, it is peek a boo, but the gardens are very nice. The food is adequate, again not great. You must sign up for the one restaurant each day. The buffet is cold and not very good. The hotel is set quite far back from the sea, so no being rocked to sleep with the sound of the waves.

Firstly, the transfer to the resort was prompt and smooth. There was no heavy push to sell. Yahoo! We were warmly welcomed by the resorts bell hops and front counter staff. The overview given, of the amenities, was both clear and helpful. Our room was simply appointed but clean. A lightbulb was burnt out, over the washstand and our toilet loved to continue to run. ( It seemed strange to me that that would not have been dealt with! In such an arid area as this) However, a simple flick of the plunger would end the wasting of precious agua. Room service was excellent! The maids greeted us warmly and kept the room tidy and spotless. The food at the resort was good. The buffet offered much choice, especially at breakfast. That is when we ate. It was somewhat of a necessity to dine there early, as it was where you had to make reservations for dining at the sole a la carte venue. The waiters, at all of the locations were friendly and their service was outstanding. Two of the standouts for us were; Sotchitl and Dolce. These two went out of their ways to make your dining experience pleasurable. Unfortunately, I cannot say the same about the entertainment staff. The shows were put on by a minimal crew. The dancers were excellent, but the announcer was brash and repetitive, as were the pools entertainment staff. The same routines were boisterously blared out day after day. The music was annoyingly loud as were the staff’s comments shouted out. Not impressed! The resort’s beachfront was kept clean. Although the water was not swim able, due to dangerous undertows, the beach offered miles of walking pleasure. I witnessed a baby turtle’s struggle to get to the water’s edge and several marine displays. We were given shows by: whales , dolphins and sea lions. Frigate birds and pelicans dove into schools of bait fish. Osprey , egrets and gulls frequented the nearby estuary. At the boca ,or mouth , of the estuary local fishermen cast their nets, with great success! They caught several bait fish and quite a few larger fish. The smallest of these were offered up to people casting nearby. We rode the “chicken buses” into both nearby San Jose and the further Cabos San Lucas. Local inhabitants were accommodating, helpful and friendly. San Jose was only a 20 minute walk from the resort. The town is filled with high end art shops and good eateries. The pace here was more laid back than at the frenetic Cabo. Cabo was a typical hawkers paradise. It seemed that everyone there was on the make. The hard sell there was prevalent. Not my style! All in all, we had a relaxing , rejuvenating stay at a very reasonable price.

My wife & I really enjoyed our weeklong stay at the Holiday Inn in Mo Bay. The staff were great, the upgraded room we got was great, the nightly entertainment was great & the food was delicious too. Particularly enjoyed the savory flavors of the Jerk Hut. All in all we had a wonderful time eating, drinking & savoring sunshine at this property. There are definitely newer, flashier & more expensive JA resorts but part of the truly attractive charm of Mo Bay's Holiday Inn is the relaxing, unpretentious ambiance. Kudos to the management for giving the staff the latitude to create a warm & personable vacation environment. My only issue is that I really like to go for long ocean swims when I am on vacation & this resort did not have swimmer access to water that was deeper than a few feet. Great & very safe for families & children, but not ideal for someone who wants to get out into deeper water. To satisfy my athletic ocean interests I had to go to a different beach in Mo Bay.

Friendly staff. Great food entertainment very clean and alacart was delicious. We stayed for seven days early December 2019. I would recommend this hotel and would stay again. The fish fry and jerk hut was very good.

The Good: The hotel is super clean with very friendly helpful staff. Ac worked well. and there were quality towels aplenty. -The food was very good for an all inclusive. This was probably due to the restaurant also being a small private restaurant where folks could buy a meal. Breakfast had a good variety of mexican fare. The lunch and dinners were ala carte .Not a lot of variety but the quality was good and they were open to customisation on your order.. - Your room has a Key card entry system working in conjunction with the lights and AC which were activated by the same card by placing it permanently in a slot just inside the door. This helped you to not lose your card in the room and could always be extracted from the holder as you left the room and thereby also turning off the AC and lights. The Bad: The KeyCard worked 90% of the time. When not you had to trek to the front desk for a quick reprogramming. - The pool is small. Only four and a half feet deep. More of a kids pool or one to cool in.There are three tiled recliners semi- submerged for wet sunbathers. If there are kids in the pool forget about using one of those recliners. - the closest beach is one block walk away. Not too bad. - The Bar, the outdoor eating area, entrance to the AC restaurant and washrooms ; fifty percent of the time require you to duck below an overhang of fronds thatching the palapa. This may not sound like much but it gets truly tiring and if you have a bad back its a pain. I'm only 5' 9" . What's painful also is to watch how frustrated the waiters are with it. You ask why they don't just trim it back and they say they would love to but the Boss says no. Stupidity can be painful. Especially when you are trying to take a vacation from it. - Crap drinks that close at 11 pm. All mix drinks were sweet and made with watered down low grade liquor. If you ask why does this taste like sweet water? They will show you the quality liquor bottle, which has been refilled with watered down low grade liquor, and ask what's the problem? My choice at first was gin and tonics. They came sweet even when I would asked for no sugar. Eventually I looked at the can of tonic water and the second ingredient was sugar. From then on I just drank gin on the rocks. The draught beer was the worst ever. You can buy a can though. If you like Mezcal you need to buy it. Doesn't make sense as mezcal in Mexico is so cheap. As cheap as the bad booze they serve. They do have a good variety of all liquors you can pay for though. The tequila was free. We had a glass each and I wouldn't even use it as paint thinner. The Ugly: On the first day I relaxed around the pool. Went in a couple of times to cool off until one the fellow SunWing guests from Victoria stood in the pool spitting and blowing his nose. This went on for awhile. I believe more than that went after but why bother explain. I never went back in.

The hotel was dated and the room service was below average. The room was not fully equipped. We had to ask for extra towels and shampoo few times. The room was not fully cleaned every day. We asked to have the room cleaned few times through out our stay. The staff was helpful but I won't stay again at this hotel. It was a 20 minute drive from Disney. The Disney tickets that we purchased from the hotel had a caveat attached to it where we were asked to attend a marketing seminar to purchase time share with the Holiday Inn resorts. That was not explained to us prior to buying the tickets. Overall the trip was good. Air Transat had good service.

Hotel was great! The staff was bee friendly and helpful. Our room was perfect and had everything we needed. Loved the hot tub ! The hotel was walking distance to a lot of great restaurants and stores !

The hotel environment is very commercial, more like of a 3 star resort, but we enjoyed the water and the sun. We had to change the room, although we paid a premium for a deluxe rom with a front ocean view that was actualy partial view and with a toilet we had to ask to be repaird 3 times in two days. We ended up paying more to upgrade to a real front ocean view and no toilet problems. We expected inside restaurants to be included, but 4 out of 6 charged between 20 to 29 USD. Our Canadian debit cards did not work and the trips were provided at a double price than the actual entrance fees with transportation included (we paid online 70 USD for Dolphin Cove instead of 129 USD advertised by Sunwings at the hotel, which is a little exagerated). When we booked on tripcentral, we saw different types of room than those defined by the hotel on their website. We still did not udnerstand what is the correspondence between all those 5 types of rooms on your site and the 2 types on Holiday Inn webste (standard and suite). We asked at the reception if we can accummulate points at holiday Inn, so we can start building up points, and we were given a form, but after we filled it in, they said they did not know who has it, so we do not know how to do it.

Stayed at the Holiday Inn Resort in from November 13 through the 20 on a last minute trip. I was very happy with the resort in general. It is a smaller resort that is very well maintained as far as the grounds and the rooms are concerned. I found the layout of the resort to be nice and easy to get around. The food was good. The buffet was fairly small but all of the food replenished and was kept fresh during mealtimes. Personally, I would have preferred more raw items on the salad bar like beans or legumes but I am being picky. The staff was extremely attentive and very friendly. It is a fairly quiet place but that suited me. I also enjoyed the proximity to the bird estuary for walks next door and was lucky enough to catch the turtle hatching on the property. Another plus was the resort was within walking distance to downtown San Jose Del Cabo. It is a nice town and recommend going out to the Artwalk on Thursday evenings.

We spent a week vacation at Holiday inn, the staff was super friendly , we really enjoyed the place, the food is amazing, the chef came to see us during souper time and made us feel like home. The location of the hotel is great also, the beach is beautiful!!! Thanks to our travel agent Tanya Smith to help us and find us a dream vacation!!!

Older hotel but very well kept Very clean Staff could be friendlier A la carte restaurants are excellent including service Buffet good variety Beech is nice Good activities are on site Tennis mini putt billiards etc.

Very nice hotel/resort layout! Short walk to all areas ie pools, restaurants and lobby. Would have liked more variety at the buffet restaurant ----- ie ice cream, yogurt and more fruit at lunch and supper time. Cappucinos and regular coffees were really good! Staff were very friendly and helpful. Definitely good value for the price we paid.

Staying at the Holiday Inn Resort was amazing. We had a good time for the first 4 days. Our room was very clean and well kept. Staffs were very friendly and welcoming. Over all it was good. We both fell sick for the last three days. No sure what it was.

I went to the resort not expecting much as it was inexpensive. I was totally surprised with the overall resort. It has great restaurants, a great jerk hut, above avg entertainment and the staff were great.

The room was clean, the people there were very nice and helpful. It bothers me all the signs they have there saying what you cannot do. The pool closed at 6pm that make no sense. I enjoyed all the activities they have during the day and the night shows.

Hotel was clean and nice friendly staff. Only had 2 restaurants to choose from so alittle limited for 7 nights. Lots of beach front but unfortunately the time we were there you couldn’t swim in the ocean due to the tide

Amazing staying for 10 days: food delicious, beach very good, staff very helpful , property in good condition, also Italian restaurant the best in my family, weather very good and sea the best, close to airport

Excellent choice for holiday with our grand children. Their first experience with a Mexican vacation. This location is almost perfect, the beach is gorgeous and the hotel is a short walk to San Jose del Cabo. The pools were clean and inviting. Staff were excellent and made us feel welcome right away. All inclusive was a great idea to introduce the grand children to various culinary delights. No kidding, there were new foods in the buffet every day. We are accustomed to shortages in Cuba but that never happened here. In front of the hotel,There are horse stables offering riding experiences for all levels of riders. Our grand children had their first horse rides and were very happy. The Swim with Dolphins area is a short drive from the Holiday Inn and was a fun morning for all. We do recommend the Holiday Inn for a family vacation in Mexico. This area is very safe compared to some other Mexican destinations.

Furniture was a little worn but the resort was clean and lots of amenities. We plan to go back soon. Staff was friendly and helpful. The reception area underwhelms but the beach makes up for it. Food was good. Always one dish on buffet that was awesome.

An amazing hotel. Clean, well groomed. Beautiful pool. Great food. Entertainment was amazing. Staff very accodamating. Something to do for everyone. Time to go to holiday inn for your next holiday. Enjoy your trip

The hotel was nice and our room was spacious, just the bathroom a bit small and needs some minor renovations. The grounds are well kept they have an adult side to the beach and they have the family side which is nice to know. On the grounds they have about 3 or 4 different bar locations as well as a jerk chicken and jerk pork hut, and an ice cream, hotdogs and other finger food hut, they also have another hut for burgers and fries, fish and chips. The food is so good, some of these huts are late night spots for when your hungry after all the drinks you may have had. The staff are great, believe it or not they remembered my name and I found that to excellent. The hotel has a main dinning room as well as about 5 or 6 fine dining restaurants on location and the food is excellent in all of them as we tried all of them for dinner. The beach is very nice and clean and the hotel has a large spread of the beach, so there is beach for everyone if you want quiet you can find that as well as fun.

The holiday inn sunspree was a very nice hotel. Rooms were a little dated but clean. The pool was nice overlooking the ocean. An awesome man made island that you could walk out to from the beach. Overall a very nice resort.

We had a fantastic vacation at the Holiday Inn, Montego Bay. Very clean, friendly staff. The food was good, lots of choices...you can never get hungry while at this resort. My only down side is that the AC was very noisy during the night, took me a while to fall asleep. Because of the noisy AC I will only give it 4 stars.

I had a great time in all areas of the resort my only complaint would be is I thought I would get a better taste of jamaican dishes I really wanted to taste curry goat oxtail fish more seafood etc. Other then the food the hospitality was out of this world the best people I have ever met extremely caring funny and generous if I could have remembered everyone I would mention them all but in a nutshell they ALL do their jobs great 100% great!!!!!

The Holiday Inn Resort in Montego Bay is an amazing place to go for a vacation whether with family or friends. The food is excellent. Grounds are well maintained and so is the pool. They have a private island you can actually walk to. Rooms are clean. The dining room staff are the best friendly and helpful. On this trip we were 18 guests and 3 needed assistance and dining room staff were there to help bring their plates from the buffet. The only negative we all had my 18 guests about the hotel staff is the bar section they need more training in customer service. My husband and I were there to renew our 30th wedding anniversary and it could not have been better. Our thanks to Nicole Deforest at Trip Central for helping us with booking and all extras we requested. Very helpful and patient agent.

I did not enjoy my stay, the bathroom was very tiny, the hotel smells and it was very old. We had to buy water and there was no fridge. The food was very limited, also the a/c was very loud. The hotel is located too close to the main road, the traffic was really loud, I don't think that your meals should be so close to the swimming pool it should be in a different area

This was my 4th time at this resort and had a great time. The food is amazing, the beach is unfortunately not good at all. The pools were well maintained. I would recommend cleaning the beach, removing the seaweed so we can actually swim in the ocean.

Stayed from may 13/19 to May 20/19 Excellent resort nice and clean, great staff, amazing selection of food and drinks. Great resort for family vacation there is something to do for adults and kids which makes it good resort for family. My fourth trip to this resort and I am already planning to be back in October with my wife,daughter,son-in-law and grandson.

Front desk service is good, the room is fine bedsheets was not tuck in properly, the bathroom was not clean enough especially the bathtub as soon as you step in you can feel in your feet the dried soap and dirt that stick sorround inside the tub. But the thing i really mind most is their cleaners doesnt have consideration to their guess my room beside the staff room. everytime they go in to that room they always bang the door so loud that sometimes i got startled when im taking a nap.

The food was amazing and I'm a very picky eater. Hotel check in was quick and painless, no long lines. The grounds were always clean, staff was amazing, helpful and always smiling. Everything from booking the vacation at trip central, to check out time went amazingly smooth. I will and have recommended this resort to others and I will return. The hotel rooms were a bit dated but it was still amazing and reasonably priced.

I hated the fact that our flight was cancelled and the front desk or Sunwing Representative did not see it necessary to advise us before we went to check out when they knew ahead of time. This was distasteful!!!

Public areas was clean Food at the restaurant was available at all times, and was enjoyable The staff was very friendly and helpful The beach nice The pool nice The jerk center was amazing The nightly shows was very entertaining Listen just go and everything will be irie😊

Family of 4, kids are 15 and 17. Rooms: we were upgraded on arrival to a suite. Meaning there was a very worn pull out couch in the room. Building1, close to everything, beautiful view of ocean. We were on the back of the building so no noise complaints. Room 1409. Only real downfall was that the mini fridge had nothing in it,not even water! The bathroom was very dated and small but we didn’t go To Jamaica to spend a week in the bathroom :) Beach: small but cozy. Hard to find a chair most days unless you were there by 7:30am. Usually by 8:00 the chairs were gone. I recommend taking your own towel and a large clothespin to reserve your chair. The island was the trademark beauty of this resort. Make sure you bring snorkel gear to look at all the beautiful fish. Going a little further out from the island, there is a coral reef, make sure you go! Beach is clean and beautiful. Bars: always a line up and usually only one person working there. Nobody enjoys standing on the hot stones waiting 20 minutes for a drink. Not many smiles from bartenders unless they see your tip. Buffet: limited choices compared to other resorts but we always found something delicious to eat. Same lineups at breakfast for omelets. Could use more than one person cooking. Resort: overall a 4/5. Semi clean hotel. Always piles of laundry in the hallways from housekeeping. Our housekeeper only showed up 5/7 days. Weather was beautiful. Rained a few short bursts, usually at night. The casino is a joke, just some video lotto machines. The gift shop is nice and prices are decent. Long waits at the snack hut for ice cream and nachos. Pool: only one pool for families. It’s nice but sometimes a little too crowded. We preferred the ocean. One small adult pool with swim up bar at far end of the resort. Not really worth the walk up there if you have kids. Positives: beautiful view. Palm trees, sunsets, teal ocean, scuba diving, food, comfy beds, weather. All perfect! Negatives: less than enthusiastic staff, outdated (less than clean) bathrooms, no stocked mini bar, only 1pool, lineups for drinks, Excursions: you can barter these too! We paid $55 per person for an $80 excursion. We did a river tubing trip down an old slave plantation (we recommend it) by Chukka tours. Also, a day trip through the city, slums, primary school, etc. Expensive but worth it! Jamaica in general has many pushy sales people. We felt harassed by vendors across the road from the resort. I would recommend taking the shuttle to rose hall shopping, it’s free and safe! Margaritaville has a free shuttle from the resort everyday. Be prepared to pay $15+ for each drink if you go. It’s just a bar with a water slide and some water inflatables in the ocean. I would pass on this trip in the future. I would visit this resort again, but only at a much better price than we paid.

This is my first time at this resort I thought everything was great. I had a oceanfront room my view was absolutely stunning the room was a little dated but that didn't matter to me. I thought the employees were great, the beach was good, my only complaint would be the buffet it just didn't have the food I was expecting it to have every other day they had "Jamaican food" ( I was hoping for it to be every day we are in Jamaica after all ) but they only had one or two things the rest was American food. Other than that I had a great vacation I would definitely return to this hotel it's a little old but none of that matters when you hit the beach...

Check in was quick and painless. Room was clean and semi modern, a little on the smaller side but the beds were comfy. The staff were super friendly and eager to help and always had a funny story or saying. Service was amazing. Always line ups but they would serve several people at the same time so lines moved quickly. The adult side was too quiet with no entertainment crew. But too many kids on the family side to be able to drink and enjoy the entertainment. Food was plenty. Buffet was great...but could also go to the jerk hut or one of the two beach bars for food. Loved this resort. Already hoping to go back someday. Matthew's omelets were the best. Damien in the pub was our favorite part of our trip. This seemingly quiet guy was better entertainment than anything else the resort put on. His stories and one liners kept us laughing every night. The DJ at the pub had us dancing all night long with perfect song choices. Overall I would give a rating of 4.5 stars. Just need a little more entertainment on the adult side.