Love this resort. Excellent service, very clean, lots to do, staff are wonderful they aim to pleasnnnn̈jje you in every way. Staff are amazing. Not one complaint. We had an excellent time We had a butler Sandra. She was in touch with us all the time to see if we wanted anything. Sandra went above & beyond her job to please us. Including checking in with us on her day off. I highly recommend this resort & Sandra as a butler. I plan on returning.

The room was not the best quality and could use some upgrades. The minibar was not restocked daily, but it was passable if you do not plan to spend much time in your room. The resort itself is in need of a major makeover. Some of the ground tiles are damaged and can be very dangerous when wet. The food was a pleasant surprise. Every restaurant we tried was excellent, including the buffet. The beach was the worst I have seen. It was poorly maintained and badly eroded. The ocean was extremely rough, which is outside the resort’s control, but if a beautiful beach is a priority for your vacation, I would look elsewhere. The resort also requires a $200 deposit, and replacing a lost wristband costs $150. I found both policies unusual and off-putting. Even some local vendors suggested looking elsewhere. That said, we still managed to have a good vacation, and there were some real bright spots. Rosana, one of the poolside servers, was probably my favourite server ever. The excellent food and wonderful service helped make the trip enjoyable despite the resort’s

We had an amazing time from the minute we walked in to the day we left everything is super clean food was amazing and the staff will treat you like gold five Star Plus definitely. The only thing was the seaweed in the water they try as best as they can to keep it clean every day but nature is that way and I guess you can't do nothing about it.

Nice resort, but the service is garbage. I went with a group of people eight of us has four rooms. We’re supposed to have two beds in each room there was only one and a small couch not even a pullout when I went back to complain that there is only one bed and that we ordered two beds. They told us you do not pay for the beds you pay for the room two beds is extra. You have to request it on our booking information. We requested two beds for every group, which was two people per group and none of us got what we were supposed to even when we complained they still couldn’t turn around and give us what we paid for the air conditioner broke on day four didn’t get switched until 9 o’clock on day five and for the excursions we went on a boat that we were supposed to see dolphins and stuff like that when no dolphins boat ride was shit so you pay all the money just to do nothing I would’ve rather just stay on the resort so don’t be tricked into that stuff people that are off the resort by the water in the sand. Those guys are crooks and just looked to gouge people for money. There’s a person with monkeys and iguanas that guy tried to charge $400 for pictures that he would take off my phone yeah so all in all like the resort is nice but the service garbage.

Just got back from Royalton chic. No welcoming drink..always had one at other royaltons. Resort was run down and tired. Constantly harassed by the pink shirts trying to sell us time shares. Beach was almost washed away and full of seaweed and garbage.was not cleaned up for first 3 days...food at buffet was same everyday and a 7 out of 10 with terrible service.Pools were clean and great. Bar service was great. Are room was clean and real nice. We had a good time but wont be back. Once and done. This was my 28th all inclusive so I know what to expect...stop harassing your quests with time shares...awful of you. This view was shared by all other guests we met

Waited for luggage when room was ready. It never showed up, after an hour we went to the lobby and found our suitcase sitting there. When we told them, they just give us our case and we ended up taking it to our room ourselves. We found the food not hot in the buffet, our granddaughter got glass in her foot by a bar that had not been cleaned up. Some staff where very unfriendly which was strange for an all inclusive. We love Mexico and go sometimes four times a year but wil never go back to this resort.

The service was great, very clean. Food can be alittle better. Most of the time if you wanted something they don’t have it . À la carte restaurant booking needs to improve. Needs more amenities for kids, like a gaming section or bowling.

Hotel rooms are great, nice views - beach (minus the little sargasm). Staff were very helpful and supportive all through the resort. Entertainment is alittle lacking compared to other resorts- Even the rooftop was underwhelming opened once with no one in attendance. The food was not that great compared to other resorts I have been to - they can do better.

This resort has a very friendly atmosphere. Its very clean, lush landscapes. Rooms are very clean, staff is super friendly. Special mention to our butler Earl who goes above and beyond to help you.

Poor experience. The rooms have virtually no sound insulation, making it very difficult to sleep due to noise from neighboring rooms and floors above. The dining experience was equally disappointing, as Royalton Splash guests appear to have fewer restaurant options and lower-quality food choices than guests staying at Royalton Punta Cana. The resort creates the impression that Splash guests are second-class customers. Would not recommend.

We did a girl's getaway at this resort in The Diamond Club. Let me start by saying that the short drive from the airport to this resort was AMAZING. No two hour drive to the Mayan area. Having been to several resorts in the past, I do have to say that the Royalton Riviera is in the top two when it comes to the overall experience. The rooms are large, beautiful and always very clean. There are so many pools and they are all beautiful and clean. We loved the three pools in our area the most. We met and spoke to so many people from all around the world. Loved, loved the atmosphere in the Diamond Club. The grounds are well kept and we rarely saw any bugs, not a single bee at any of the bars. The staff in the pool area and the restaurants were always so kind and went out of their way to make us feel special. A huge shout-out to our bar tenders, Oscar and Emanuel, to our towel boy Juan and to a wonderful server in the Buffet named Oscar. With the cost of food these days, we expected to be disappointed but instead, we were very impressed with the quality of the food in the buffet and most restaurants. We did not enjoy the Caribbean or Steakhouse restaurants. The Italian and Japanese restaurants are a must. For lunches, the buffet is open as well as a few restaurants like the Italian in the Family section. They also have food trucks at each pool section. They were practical but I prefer a lunch restaurant by the pools. We had premium drinks at the Diamond Club lounge and pools and a large bottle of Baileys and wine in our room, as well as beer, juice and pop in our mini fridge. All the bartenders made us amazing drinks throughout the week and treated us like royalty. Unfortunately, the beach was unusable because of the algae and the smell coming from the ocean. I am not a beach person but I do like to walk the beach in the evenings. But our biggest disappointment was the entertainment both during the day and in the evening. There were no obstacle courses or fun games like I have experienced in the past. The entertainment staff was small. They had simple games like Bingo and water polo but did have 2 short foam parties in the main pool twice in a week. At night, they had a few fun evenings such as The White party and the Karaoke night but most other nights we were very disappointed. Even the shows that seemed to be hired externally were very short and not the best (Micheal Jackson, Mexican, Fire Show). I did hear from a few other guests that since the rise in the costs of living, many resorts chose to cut costs mostly in the entertainment department so as to not affect other departments such as food, cleanliness and hospitality. We are 4 middle aged woman who have been to many resorts. We made every day count by interacting with staff and other guests. We all found the Royalton to be probably the most beautiful resort we have been to, we enjoyed the food (not bland like most resorts), we spent a lot of our vacation in the pools, did a few excursions not too far away and simply had a wonderful week in the sun. We definitely recommend vacationing at this resort.

The resort was beautiful and indeed a hideaway far from the main highway. The restaurants were excellent but some of the menus were limited to only a few entries. The service was very good and the rooms were spacious and well acquainted. We had to change rooms because the top floor of the diamond oceanview Terrance has a second level leading to the roof sporting a jacuzzi and lounge area which my wife could not access but the transition to one floor lower was done without question and only our comfort in mind. Our suite had a butler who was very hard working and gracious but we did not receive a turn down service which was part of our package and went a day with no housekeeping at all but this might have been attributed to the room change. The service at pool side was amazing and any drink we ordered out of the norm was put together for us. We had one bad dining experience at the Armadillo tex mex restaurant- my wife ordered the lobster dinner for an added price and after waiting close to 90 minutes for our meal we just walked out and went to the buffet. The manager found us at the buffet and was very apologetic but there were guests who arrived at the tex next after us who were done there courses and leaving while we were still waiting which made me question why the lobster dinner was taking so long and whether it had been frozen but in all fairness I didn't ask, it was my choice to leave. If you want to take a taxi into Cancun from the Royalton a round trip will be about $140 American currency which we did take advantage of for a wonderful Sunset cruise on a galleon which included a surf and turf dinner on board. Because we booked the diamond suites we had private checking and checkout and had many privileges such as priority reservations for the 10 dining rooms and many other extras from bedding, robes and slippers to top level alcohol and a private adult pool and chez lounges around the pool. I was a bit disappointed in the evening shows as they were more kid and family oriented with no adult themed Broadway or nightclub performances in their theatre but no hardship as we enjoyed them regardless. All in all for the money and value we were very satisfied and happy with the resort. Kaylee Toth, our tripcentral agent was the best we have ever dealt with and I will make it a point to book with her again. John Arnold- September 25th, 2026

Positives - Close to airport. Nice hotel/grounds well kept. Modern clean rooms/amazing cold AC/convenient room key bracelet. No towel shortages. Awesome cafe for coffees and snacks. Great entertainment daily. No sargassum/beautiful beach. Negatives - Moldy smell in room/no exhaust fan in bathroom/app for restaurant reservations didn't work/wasn't resolved (we managed to book some). Bottled water restocking issues. Some food/drink shortages. Pool water too warm. Not enough beach chairs/umbrellas. Smell of sewage on beach. Public toilets broken daily. Guests leaving food unattended attracting lots of birds. Overall, good experience but not worth the price we paid. Hotel could be great with better all around management addressing key issues.

We first visited Royalton Splash Riviera Cancun in September 2024 as Diamond Club guests, staying in a two-bedroom ocean-view suite with three adults and three children. That first experience was exceptional. From the accommodations to the service, food, amenities and overall attention to detail, we honestly could not have been more impressed. We loved the resort so much that we decided to return in August 2026—and this time brought additional family with us. Our group grew to 11 guests. We booked a two-bedroom Diamond Club oceanfront suite for four adults and three children, as well as an additional Diamond Club suite for two adults and two children. Unfortunately, our second visit was a completely different experience. What was once a resort we couldn't stop recommending became a frustrating and disappointing stay, particularly when it came to service and attention to detail. Our issues started immediately upon arrival. We checked in around 8:00 p.m., yet it took more than an hour for our luggage to be delivered to our room. Throughout the stay, basic room items such as coffee pods and coffee cups were repeatedly not restocked, requiring us to contact our Diamond Club concierge. The room-service ordering system through the TV also wasn't working properly, so once again we had to contact the concierge just to place orders. One example that sums up the level of service was a request for an iron. According to our WhatsApp conversation with the concierge, we requested one at 6:34 p.m. on our second night. By 7:28 p.m., nearly an hour later, it still had not arrived and we had to follow up again. These may seem like small things individually, but when you are paying for a Diamond Club experience, constantly having to chase down basic services becomes frustrating very quickly. Much more concerning was the handling of our four-year-old son's serious food allergies to egg, dairy and nuts. Despite explaining his allergies and requesting an appropriate meal at the buffet, we waited approximately an hour and ultimately left without the requested meal ever arriving. For a family resort, we expected much greater attention and communication when dealing with a young child's food allergies. The atmosphere around the resort had also changed considerably since our first visit. There was relentless solicitation throughout the property—photography sales, spa/massage sales, excursions, people walking around with parrots and other birds for paid photos, and other sales pitches. Instead of feeling like a relaxing premium resort, we often felt like we were constantly being approached to spend additional money. There were also significant renovations and disruptions during our stay. Approximately half of the buffet area was under construction. The Diamond Club check-in lounge was under renovation and had been relocated to a secluded conference area. Water slides were periodically closed for repainting, and we experienced resort-wide power outages on multiple days during our stay. We were also disappointed to discover that the Cave restaurant experience now came with a mandatory additional charge of approximately $65 USD because a themed show had been attached to the dining experience. For an all-inclusive Diamond Club stay, these types of additional mandatory charges were disappointing. What makes this review difficult to write is that we genuinely loved Royalton Splash after our first visit. Our 2024 stay was everything we wanted in a family vacation. We were so impressed that we returned two years later, upgraded to an oceanfront Diamond Club suite and brought additional family members with us because we wanted them to experience what we had experienced. Unfortunately, they didn't. We understand that resorts undergo renovations, equipment needs maintenance and occasional service issues happen. We don't expect perfection. But the number of issues we experienced over the course of this stay—from housekeeping and room service to food-allergy handling, construction, amenity closures, power interruptions and constant solicitation—was far beyond an isolated inconvenience. The biggest disappointment was seeing how much the overall level of service and guest experience seemed to have declined between our September 2024 visit and August 2026. Our first stay made us want to return and bring our family with us. Our second stay has unfortunately made us question whether we would return at all. We truly hope Royalton Splash takes guest feedback seriously and restores the level of service and attention to detail that made our first visit so memorable.

When it was raining my room was flooded and when I complained nobody cared about my problems after 3 days with lots of stress I put towel behind my door ?managers was so rude when I cried he walked away and never apologized.

It’s not lost on me what the Cuban people are going through and this review is in no way a reflection of the staff. That being said, it’s disgraceful what this hotel charges and how they claim to be a 5 star hotel. The pool was ice cold, and there was often no clean towels. The coffeemaker in the room never had coffee available and no power point to plug it in. It’s like it was there for decor. Bottled water wasn’t refreshed each day and many food/wine items at the restaurants weren’t available. I have a laundry list of issues from my stay and I understand the socioeconomic issues Cuba faces, but please don’t stay here. If you must travel to Havana, please stay at a private residence. You’ll have a much better experience and potentially save hundreds of dollars and you’ll actually support the Cuban people. This hotel was a joke.

I stayed at this hotel from August 18 to August 26 with my wife and two daughters, and unfortunately, the experience did not match the 4.5-star rating at all. The biggest disappointment was the food. There was very little variety, and many of the dishes were served cold. The selection of fruits and pastries was also very limited and not what I would expect from a hotel in this category. The restaurants were extremely hot because the air conditioning was not working properly. It was honestly very uncomfortable to sit and eat, especially with children. During the first two days, all four of us were badly affected by the heat, which made the beginning of our family vacation very difficult. The pool was another disappointment. The water was very warm, so it was not refreshing at all and did not help with the heat. The room itself was acceptable, but the TV and internet were unreliable and did not work properly. Overall, I expected much better based on the hotel’s rating and reputation. I would not consider this a true 4.5-star experience, and I would personally rate it around 2.5 to 3 stars. I would not recommend this hotel to families with children or to anyone who cares about food quality, comfort, and reliable amenities.

Overall, I would rate this resort three out of five stars, rather than four point five. While the room itself was decent, the overall experience was disappointing. The food had very little variety, and most meals were served cold. Fruit options were limited and not very good in quality. Housekeeping mostly just, tidied up rather than properly cleaning. The floors and bathroom were often not cleaned well. The Wi-Fi was unreliable and kept disconnecting, and the in-room TV internet rarely worked. One of the biggest issues was the pool. The water was extremely warm, which made it uncomfortable to swim, especially in the heat. Overall, I had much higher expectations, and I don’t think this hotel deserves a 4.5-star rating. I personally wouldn’t stay here again, and I would recommend that anyone who values good food, cleanliness, and reliable amenities consider other options. They only positive experience was the staff. They were very nice and friendly and they try their best to help.

The Royalton Chic was a nice fairly small resort. Easy to navigate around. Loved that it was a quick ride from the airport. We stayed in standard room, was small but clean. Housekeeping was great. Food was good but buffet was always the same. They did run out of some food and drinks at times especially at the food truck and pool and beach bar. But always something else you could get. Loved the coffee shop. Roomservice took forever if you got the food at all so maybe avoid that. Beach was beautiful one the nicest ive ever been to. The people are so nice and friendly and you feel very safe. The place isnt perfect maybe not a top notch 5star but loved our time there and made the best of it!

We’ve been to Royal Bávaro six times now, so I thought I’d share my current thoughts on the resort. Overall, it’s still a fun family resort with lots to do, great room options, and the convenience of being oceanfront and all-inclusive. ? PROS • Lots to do: lazy river, FlowRider, shallow wading pool, mini water park, mini putt and playground. • Food available throughout the day: two food trucks, outdoor grill, pizza window and Diamond Club food options. • Great room options: one-bedroom suites and swim-up rooms are available, and the couches convert into pull-out beds — great for families. ? CONS • Rooms are starting to feel rundown: our room had no alarm clock, the shower barely drained, and there was rust on some of the cupboards. • Menus have changed: unfortunately, three of my personal favourite meals have been removed. ? • Dinner reservations: can be frustrating and difficult to get. Diamond Club definitely helps with this. Also very warm inside the restaurants • Nightly entertainment: not a ton happening in the evenings, especially for kids. • Pool maintenance: we noticed quite a few broken/missing pool tiles. We also seen a young boy needing stitches after cutting his toe in the pool, which was concerning. • Tons of seaweed. Obvi that can’t be controlled but there was nothing being done to try and tidy the beach. ? FINAL THOUGHTS After six visits, I’d still say Royal Bávaro is a fun family resort with a lot to offer. That said, I do feel like some areas of the resort are starting to show their age, and there are a few things I’d love to see improved. Would we come back? Probably yes. The overall experience, location, activities and family-friendly setup keep bringing us back. ❤️?

We had an Oceanview Jr. Suite in the Diamond Club Hideaway section (adults only). The hotel is close to the Cancun airport and easily accessible. The hotel is grand and contemporary in style, without excess bling. The spa is excellent as are the food options. The entertainment was less interesting, but the poolside afternoons were lovely. Great service from all. Unfortunately the beach was not attractive, with much sargasso, despite efforts to clean it, the water appears dirty.

This was our first family trip with our 4 year old and 1 year old and Royalton Splash Punta Cana did not disappoint. There was always somwthing to do for both kids, whether it was the pool, the beach, or the water park. The rooms were fabulous and well maintained. Only thing that could be fixed was the showers did not drain well and would leak from the side to the floor. The restaurants were delicious and service was impeccable, particularly at the Mexican Restaurant. Overall, amazing trip and we would come back with family/friends!

Did our group of 8 have fun? Yes. Did we encounter some BS... yes. The staff is great. Under staffed though... so they run out of drinks at the pool bar all the time, and cant get drinks you wanted. Made reservations for dinner, then get told they have no food other than fish. Were we able to eat yes...eat what we want? No. Room serviced called 3x... how many times did they show up? 0. Had to call and yell and scream. Did i get it? Yes... 3 hours late... cleaning staff is the best part of this place, and as i said staff in general is great, its terribly managed and owners clearly trying to save a buck. Warning to owner. These bad reviews WILL sink your business eventually. Endless potential there. Wake up.

The only positives about this resort were the beach and the cleanliness. The beach was beautiful, clean, and well maintained, and while the rooms were on the smaller side, they were clean and comfortable. Unfortunately, everything else was a major disappointment. The service was by far the worst part of our stay. While there were a handful of friendly and helpful staff members, the majority were extremely rude, unhelpful, and seemed uninterested in providing good customer service. The reservation system for the à la carte restaurants was an absolute disaster. The app only allows reservations for two people. If you're traveling with a larger group, you're forced to line up every day at 10:00 a.m. to book with a representative. People start lining up as early as 9:30 a.m., meaning you're wasting a significant portion of your vacation just waiting in line. To make matters worse, the representative often arrived late, reservations could only be made two days in advance, and even when we were first in line, many of the desirable dining times were somehow already unavailable. We were repeatedly forced into late dinner reservations. The buffet food was very underwhelming, with limited variety and mediocre quality. Service there was equally frustrating, as servers frequently ignored requests or took an unreasonable amount of time to respond. The food truck was another terrible experience. Although it officially opened at noon, they rarely had food ready, resulting in yet another long lineup. The staff were disorganized and incredibly rude. When I asked to speak with a manager about the situation, I discovered that the manager was just as rude and dismissive as the employees. It also seemed obvious that management was completely unprepared for the number of guests staying at the resort. Restaurants constantly ran out of menu items, sometimes very early in service, and the ice cream shop regularly ran out of ice cream well before the day was over. Running out of basic food items at an all-inclusive resort should not be a regular occurrence. Overall, this resort has a beautiful beach and clean rooms, but that's where the positives end. The poor service, frustrating reservation process, disorganized operations, and consistently disappointing dining experience made this one of the least enjoyable resort vacations we've had. Unfortunately, I cannot recommend staying here.

The scenery at the resort was beautiful and the bar, cafe service and entertainment were excellent. The performers did a fantastic job and made our stay enjoyable. Unfortunately, our overall experience was affected by several service issues. At the gourmet buffet, some of the waitstaff were not very friendly or accommodating. For example, when I asked a waitress for an espresso, I was told I had to go to the café to get one instead of being assisted. The reception area could also do a better job of creating a welcoming first impression. When we arrived, we weren't greeted or welcomed and throughout our stay it was difficult to get assistance with maintenance. We reported a leaking shower that needed additional caulking three separate times, but the issue was never resolved. On one occasion, a maintenance staff member even rolled his eyes when we mentioned the problem, which was disappointing. Housekeeping was also inconsistent. Our room was often not restocked with enough towels and the drinks in our minibar were not replenished regularly. While the resort has a stunning location and excellent entertainment, the customer service and attention to guest requests need significant improvement to match the quality of the property.

Very nice hotel, clean organized very good food very nice ambient. We have a very good time over there. A lot of activities big thank you for all people that works over there and thank you for making our trip so good

The resort itself esthetically is beautifully layed out with plenty of trees, flowers and bushes overlooking ocean. However the receptionists were not very welcoming. We had issues with our shower and after many times of having to tell them they just dismissed our concerns. They kept forgetting to replenish our fridge and l had to keep calling for towels. The beach and pool very nice, including bartenders and loved their entertainment and water aerobics. The waitresses in the buffet "marche" need a lesson on etiquette. Overall my family and l were disappointed and won't be returning.

There was black mold on our bathroom ceiling and I ended up with bacterial pneumonia hospitalized for 3 days which the doctor at the hospital said it could certainly be caused by mold They switched our room. The new room had a faulty electrical outlet. Theywere supposed to fix it but never returned. They put a huge cable outlet running across the room which could have ended up with one of us tripping. We got locked out of our room for 2 1/2 hours because of the faulty lock. No compensation given us whatsoever

The hotel is grand and beautiful but too many flaws. Not senior friendly. On arrival, The room we were assigned in was too far from every activity. My husband has knees problem and difficulty walking far. Asking for a wheelchair we were told we have to pay. Room#’s were not in any numeric sequence, on level of lobby you have 5000, 3000, and 2000 series. Too many trip hazards. I had a fall on one of the designed water pond with stone that is dirty on one of the guest service rows of rooms, asking where the nearest washroom was. Medical staff was helpful brought wheelchair and put a lotion on my sore left leg. Washrooms are located nowhere near and poor signage.

Lovely hotel, though not a five star as advertised. Four star. Positives: Lovely grounds, clean rooms, good views, friendly staff, nice pools, tasty food, good wi-fi. Things that could be improved upon. - Our balcony, while it had a lovely view, there was some garbage on the grass. The drinks were tasty, somewhat weak, lacking fruit garnishes. Signage in the restaurants should include "out of respect for other patrons, please keep cell phones on silent". Never have we experienced so many people on their phones on SPEAKER in the dining rooms. We feel if this was a more upscale resort, management would have addressed this. The air conditioning in the French restaurant was so cold, patrons were wearing Coats!. The reasoning was that the humidity make the floors slippery. We understand that, but there should be a plan for better comfort. All in all, a good week away. Would recommend with a few tweaks.

Completely under staffed and it showed. Constantly running out of stuff, IE, Butter, ketchup, napkins, cups for drinks, cheese and bacon for omelets and more. Stayed for a week and not once did we see someone check chlorine levels, add chlorine or even clean any of the pools. We had a swim out which had flower stems at the bottom of the pool, busted balloons floating around, amongst other stuff in the pools from day 1 and still there when we left. Buffet was consistent, basically the same food everyday and didnt have much flavor. Staff, extremely friendly. Treated us amazing! Needless to say, we would never go back to Royalton St. Lucia!

My wife and I chose this resort for our honeymoon, expecting it to be one of the most memorable experiences of our lives. Unfortunately, it turned out to be one of the most disappointing hotel experiences we’ve had. Having stayed at other Royalton resorts in the past, I expected a similar level of service and hospitality. Sadly, that was not our experience here. From the room assignment to the overall service, we often felt overlooked and undervalued. As honeymooners, we hoped for a special experience, but instead we left feeling disappointed. One of the biggest letdowns was the room itself. It was not what we expected based on what was advertised and what we had hoped for when booking such an important trip. The beach and water conditions were also very different from what we anticipated. What troubled me most was observing service differences throughout our stay. While I cannot speak to anyone’s intentions, there were moments where it appeared that some guests received noticeably faster and more attentive service than others. It created an uncomfortable impression that left us feeling unwelcome. I rarely leave negative reviews, but I believe honest feedback is important. This was our honeymoon, a trip we invested significant time, money, and emotion into, and unfortunately the experience did not live up to the standards we expected from the Royalton brand. I hope management takes guest feedback seriously and works to ensure all guests receive the same level of service, respect, and hospitality regardless of who they are. No couple should leave their honeymoon feeling disappointed and unheard.

royalton chic antigua was a beautiful resort with all amenities available. food was wonderful and staff were friendly and helpful. everything on the hotel grounds were clean, maintained. hotel staff checked in with us throughout the trip, we always felt safe and welcome.

This review is about our recent large group stay at the Royalton St. Lucia Hideaway (Diamond Club) In April. Overall, our experience at the resort was generally positive; however, there were some service gaps regarding the Diamond Club/Hideaway experience. First, there were multiple occasions when activities scheduled at the hideaway pool or bar did not occur as indicated. Secondly, after our arrival, we discovered that the Hideaway beachfront Dorado restaurant and washroom were closed for renovations. This required us to travel from the beach to the pool area for access to facilities or use a non-oceanfront restaurant. We were not informed of these closures in advance, considering we were paying for a luxury premium experience I would have expected a heads up. The most frustrating issue involved room categorization and pricing. Our group consisted of seven couples, all booked under the Diamond Club Hideaway category. Among us, four couples (including myself) paid an additional $800 for “oceanview” rooms, while three couples booked “non-oceanview” rooms. All seven couples were assigned rooms in the same building (Building 1). The only difference between the room type was the floor level: the non-oceanview rooms were on the first floor (above the swim-up area), while the oceanview rooms were assigned to floors 2–4. While I understand that this classification may apply to other buildings on the resort, it does not accurately reflect the situation in Building 1, as there was no difference in view among the floors. In fact, one guest on the first floor had a better ocean view than another guest who paid the premium. I cannot understand or justify why we paid $800 more than the other guests so I hope you take this into consideration when booking. That being said, the resort is nestled in a beautiful cove. The ocean is lovely. The food was ok, not spectacular by any means. Mostly, I would like to express my appreciation for the quality of the butler service; all of the Diamond Club staff were friendly and attentive. But in my opinion, I don't think it was paying a premium the diamond club oceanview at this resort.

When you book this resort, there is the option of paying for an upgrade (Diamond Club). It is over $1,000 per person in additional fees. We didn't take this option. You also have the choice to book your own room, for an extra fee of $260 US minimum. We didn't take that option either. You are also asked if you want to upgrade to DC when you check in. We declined, and the room we were given was possibly the worst one in the resort. It was in the furthest building from the beach. The musty smell was overwhelming, tv was broken. The bathtub had rust. The view was of the wall of the Majestic Mirage next door (which is absolutely amazing, BTW). There were no extra locks on the door, even the peephole cover was broken. Our first impression was not great. When the hotel is not at full capacity and this is the room you get, it is very disappointing, and you cannot help but think it was because you didn't pay extra. We called the front desk. They sent up a dehumidifier. We stayed one night but couldn't stay there any longer. They did switch our room the next day, and it was much better, though a little outdated. The room is cleaned every day. The fridge is restocked every other day. The first few days you are there, there are people constantly after you to buy spa treatments or go to a meeting and learn about the Prime membership. It's pretty annoying. Not only do you have vendors on the beach, but you have hotel staff after you as well. My husband and I love the beach, and one of the things we love is the Bali beds. One of the reasons I booked this hotel was because of them. It doesn't say anywhere on the website that these are for DC only, but apparently, they are. We were told by a security guard that it was DC even though 75% of them were empty. Another time, I had an issue making a reservation. We went to see someone, only to be told they usually only help their members. Everything seems to be extra. You want lobster, it's extra, you want a really good steak, it's extra, you want rose wine, it's extra. We were at the Majestic Mirage a few years ago, where we could have had lobster every night, we had crab, shrimp, paella for lunch every day. At the Royalton, it was hamburgers, hot dogs, and pizza (to be fair, the restaurant on the beach was closed for repair). We felt like second-class citizens, those who don't pay extra, go and stay in your little corner and don't ask for more. There were some positives. The grounds are immaculate, the food was okay; however, the ZEN à la carte was amazing. The entertainment was good. For the most part, we didn't have any issues making restaurant reservations through the app. Most of the staff looked like they did not want to be there; there were some that were very helpful. Fernando at the beach was great, and so was Raudi at the sports bar! One other note, this part of the beach has a lot of seaweed (we were there for 2 weeks, and only the last 2 days were seaweed-free). We had to walk to another part of the beach to find an area where there was none. If you are thinking of going to this resort, don’t; it's just not worth the money.

The hotel is on the smaller side of chain hotels but did not disappoint however we are not picky travelers. The staff were amazing, grounds were kept really well, rooms spotless. Food was average to good. The Indian Restaurant turning out to be our favorite! Nightly entertainment was a hit and miss some nights better than others but still entertaining none the less. Bars close early there so this is not a party resort. Nothing to do after 11pm but that was just fine with us. Beach is great for snorkelers, bring water shoes and be cautious of the sea urchins.

This hotel is simply the worst I’ve experienced. Very short staffed , bad food and management ! The closed restaurants and canceled reservations because they’re under staffed . Checking in took over an hour because they only have one person working the front desk ! They sell you on upgrading to diamond luxury club which is absolutely useless and waste of money They give you a butler that can’t do anything because the hotel can’t simply provide you with nothing ! We informed them that we’re celebrating my birthday and anniversary and nothing was acknowledged! It is by far the worst experience and wasted money at this resort

Check-in was horrible. Waited 3 hours for our room as it was not ready. Our room needed updating, stains on bed sheets, bath tub was rusted and worn out. Ceiling fan covered in dust and mold. Buffet food was okay but the actual building needed upgrading. For example the walls and trim needed to be painted and the trim at least replaced as it was not attached to the wall most staff were friendly but some did not look like they wanted to be there. Overall it was very disappointing and we would not return.

Hotel is spotless, cleaning service fantastic and the service was a five star. My only complaint is the relentless harassing of attending a presentation of a time share (though they never call it a time share but that’s what it is). However, in saying that, they were only doing their job and took us saying “no” in good humour. But it was constant repetition to convince you otherwise. Never heard a peep about it after the first day. Spa was wonderful. 5 star on the spa services and staff. I would go back.

We have stayed at four Royalton resorts now. This one would be rated fourth. Don't get me wrong the view from the swim up rooms was amazing but that's where the amazing ended. The beach is very rocky and you have to pick your spot to walk in. The food I would only rate a 2 out of 5. They could work more on their butler skills as well. One we had was awesome so shout out to Quavar. On the other hand Brad out other butler we felt like we were inconveniencing him and he didn't even want to be there We always make the best of everywhere we go but we definitely will not be returning here.

Unfortunately we had a very bad experience at the Roylton Chic. Staffing - while some staff were great, shoutout to Raul, a great deal were not friendly. It was like we were bothering them. Food - this was a great disappointment. First dinner steakhouse, my wife had the Chicken brochette. Chicken pieces were so overcooked you could not eat it. Next morning we had a pickup at 9:30 to play golf. Went to the Diamond club for breakfast. Arrived at 8:45, ordered breakfast right away. Did not arrive and had to leave at 9:25 to catch our taxi. There was only one waitress serving the entire restaurant. Next night in the Italian, I ordered what was described as a variety of fresh fish. It was deep fried group of fish pieces that were so over cooked that tasted terrible. Then we had lunch at the beach restaurant. We ordered chicken wings, taco salad and a Caesar salad. The chicken wings sat under the warming lights for 30 minutes waiting for the salads. We had to ask the waiter what was the delay. He advised the cook was new and learning. Then we watched the cook and waiter use their bare hands to prepare the salads. We decided at that point to the leave the resort. We met with the Sunwing representative on sighr to file a formal complaint. That person Dubby was very good and assisted us wanting to know all the issues. We them met with the manager of the property to review our issues. We made arrangements to move to another resort. In 35 years of travelling, we have never left a resort due to issues. Sunning refunded us for the days we were on at the Royalton Chic but lost a full day of our vacation moving to the other resort. T

First time in my may may years of travel have I ever left a resort early. The noice from the pool and the construction/repairs was unbearable. Always being approached to buy spa packages from different employees. The food was terrible, always dry and overcooked. Service was non existent in many cases. Second day waited 45 minutes for our breakfast and finally had to leave as we were golfing. The final straw was when I watched my server reach over the kitchen counter and pick up all the ingredients for my salad with his bare hands and then watched the cook making the food ungloved and not washing hands- totally unacceptable! We moved to another resort after that. Sunwing did reimburse for the 4 nights, but did loose a day of vacation having to pack up and move.

Lots of fun in the water park and pools. The beach was beautiful. We could only get into one À la carte restaurant as they were always booked, and the one we got into was not good, food was horrible. The food at the buffet seemed to be the same every day, so it got old, fast. The staff were good, helpful and friendly. Beautiful resort, sunny and hot the whole time, which was great! We all enjoyed ourselves except for the 2 days that my wife and I got sick

We had such a wonderful experience at Royalton Splash Riviera Cancun! From the moment we arrived, the staff made us feel welcomed and taken care of. The resort is beautiful, clean, and perfect for families; especially with children. The water park was a huge highlight for my kids, and there were so many fun activities throughout the stay. The food exceeded our expectations, with lots of variety and great quality at the restaurants and buffet. The entertainment team was fantastic, always friendly and energetic, and the overall atmosphere was relaxing while still being lively and fun. A special thank you to Eden Nail for all the help and support throughout the booking process and during our stay. Everything was smooth and well organized, which made our vacation even more enjoyable. We created beautiful memories and would absolutely recommend Royalton Splash Riviera Cancun to families looking for a fun, comfortable, and stress-free vacation in Mexico!

Spent the week enjoying everything. From Edwardo in the hideaway buffet meeting us every morning with mimosas and coffee to Geronimo at the hideaway pool remembering our favourite drinks with his great sense of humour. Can’t forget Alex at the Zen for providing a great meal along with providing the energy to make the night most enjoyable. The beach, the rooms, the service, the food was definitely over the top. Only home for a few days and already missing it.

We thought I was clean and well maintained. The staff were friendly and energetic. We enjoyed how close the pool and restaurants were to our room. Seating at both the beach and pool was limited after 9 am.

It was a 10 out of 10. Food was excellent, pools exceptional grounds were very clean. There was a cleaning staff throughout the resort. The restaurants were great. The entertainment was awesome. The rooms were great ? The maids did a great job cleaning all the rooms.

Royalton Splash was quite run down in comparison to other Royalton resorts (including the sister resort next door) that we’ve stayed at. The buffet food was repetitive and often cold. The staff at breakfast were grumpy and barely tended to the tables. The butler was absolutely useless all he did the entire vacation was book 3 al a carte restaurants. We did not get the beach bag, bottle of wine, bottle of champagne or snacks in the room as advertised. He msged us daily asking where we were and not once did he connect with us on the vacation in person other than the first day and last day when he expected a tip. The pool tiles were falling off and my daughter cut the top of her foot the first day on them in the main pool. The pool entertainment was lousy and often didn’t start until 3pm. The beach was beautiful sand and well kept. The beach chairs however were literally on top of each other and not spaced out it was impossible to enjoy without 10 people around you at all times. They were all piled at the top of the beach ways away from the water and squished together like sardines. Was to uncomfortable. The room had a weird pull out bed when advertised with 2 queen beds. The shower leaked into the hallway and into the toilet area. The door lock did not work. The back patio door had no handle. The drawers would often open and get stuck. There was no hair dryer in our room at all. The flight on the way had none of the upgrades that were paid for. The seats were uncomfortable, 3 in a row (not the double comfy seats as advertised). I had to pay for drinks and meals which were advertised as included. The way home was perfect as anticipated and the plane food and service was amazing.

I stayed here for a week in April and the resort was lovely, clean and the food was fantastic. The beaches were beautiful although a bit rocky getting into to the water but once in it was beautiful. I would say not as grandeur as other Royalton Resorts I have stayed at but still a wonderful resort. The staff are amazing and so friendly it made it easy to relax. Rooms were standard and very clean. Overall it was a very relaxing vacation and we thoroughly enjoyed ourselves!

The grounds were well maintained and spacious. The service was one of the worst I had ever had for an all inclusive. Going for dinner, to just get a drink we would have to hunt down a waiter for it. Even once we had found one, our drinks would never come until mid dinner. Our rooms - we came in on the first night with no AC. They wouldn't switch rooms for us until they could fix it. Once they couldn't fix it, they said they would switch the rooms but we can have it until 5pm this was at 10am when we reported it. We had to carry our baby around the resort until 5pm couldn't give them a nap. I would never book a Royalton resort again.

This hotel is unbelievable, me and my husband just got back and are already talking about booking again. The staff are so friendly and accommodating but we want to.send a special thank you out to our butler's Stef and Luis who went above and beyond for us. Our swimup bartender Luis who knew we needed another drink before we even asked and our sweet inside waitress Ava who always made us feel so special and put a huge smile on our face. Oh and we can't forget Marco Polo our favorite entertainment guy. The rooms are so beautiful and clean, the whole property was so beautiful and easy to get around. We absolutely lived the fact that the beach was right next to the pools. Oh and the food was phenomenal, I can not say enough to praise this resort. If you are thinking about going do it, you will not be disappointed. If you like a resort that has an upbeat atmosphere. Or if you're looking for a quiet spot, this resort has it all.

I was very disappointed in the cleanliness of the room. Service was very slow and the staff weren’t very friendly or helpful. We had to ask numerous times for towels, robes and never got everything we asked for. The foam machine broke down and never happened at all. Wave runner was broke and despite being told it was being fixed we never saw anyone fixing it. The Italian restaurant served us raw food and ran out of dessert twice. The food at the buffet was horrible and the selection for the kids menu was limited. We booked this resort because we were happy with the Royalton in St.Lucia but we were very disappointed with this one. We would not book again.

We had a pretty decent time at this hotel. It was very relaxing and the service was great. Although, we did feel that there could have been more activities planned during the day time, maybe we went on weekdays, sometime the whole vibe was dull. Food and drinks were okay, nothing super fancy. Very minimal options for protein if you are vegetarian.

I write this at home horrendously ill with travellers diarrhea which started 24 hours after returning, I thought I dodged a bullet but no such luck. The resort is a 6/10 but for what we paid I’m ok with that. I had very low expectations going in after reading reviews so I was actually pleasantly surprised. If food is a high priority for you, do not stay here. If you just want to chill and drink a lot it’s perfect. Overall the staff is phenomenal, the Mexican, Italian (Grazie) and hibachi restaurants were great food, but I would avoid the buffet. rooms were big but dated. Needs a refresh and better food and it could be a hidden gem

Just one down fall. The rooms are far from the main areas. .We went to lay on the beach, very windy lots of seaweed. i wish we could have spent time at the beach. Would go at different time of year. Otherwise overall it was worth it.

The hotel is definitely a luxury, very good for a couple and a family. Good beach, average restaurant, wonderful amenities, thank you for the recommendation Mr Lawrence. Royalton Splash has very good entertainment

The resort was very clean and well appointed. The staff took pride in their work and were very friendly. The rooms were large and very comfortable. I felt very safe wandering the grounds. There were many dining options and the food was excellent. (Watch out for the $20 US bag of Lays chips!) We loved the beach and swimming in the ocean for a few days until the seaweed made it impossible. We then relaxed by the pool which was a bit noisier with loud dance music (could turn that done a notch). There was also entertainment- a great guitarist and other performers. We would definitely consider come back!

Our butler was great. The building concierge was fantastic. Short resort tram ride to beach. Overall had a great time. Dorado and hunter restaurant were amazing ¡!!!!!!¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!¡¡!!!!!!!!!!!!!!!!!!!¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!¡!!!!!!!!!!!!!!!!!!!!!!¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This resort for the money you pay isn’t worth it! Food 6/10 Location 10/10 beach amazing Service 3/10 it’s like they hated their job Drinks 2/10 ran out of beer vodka coconut rum wine champagne.. attitude was .. oh well drink Something else Will stick with Rui Resorts from now on

The Royalton Riviera Cancun is a beautiful resort with lots of things to do. The staff are very kind and the grounds are well maintained. The basic rooms are comfortable, but don’t expect too many frills. The Al La carte restaurants book up, so you need to book them the moment you arrive and get on wifi, otherwise you won’t get in to any.

We were here for only for four nights. The hotel was fantastic, the food was great and overall experience met all expectations for a five star hotel. The buffet and staff there was the stand out as well as the coffee shop in second place. Things that were annoying: the water pressure wasn’t amazing and the hot water had a slight sulphur smell, but maybe that’s a Cancun thing. The lights in the room needed a PhD to figure out. The bar tenders seemed overworked and a bit grumpy

The resort was well laid out, everything was clean, and the restaurants and the food were great! They had a wonderful little coffee shop and their barista was exceptional and very friendly. The pools were very clean and all the bar staff were courteous and fast. We had a larger group and they accommodated us with our dinner reservations.

The kids pool are was amazing. The boys wouldn't stay out of it. We had a swim out right in front of the water park. Highly recommend so you dont have to fight for lounges.. Pool chairs and umbrellas are gone early in the morning. People are up at 5:30 to put towels on chairs. They dont enforce rules to stop hoarding lounges. The food was resort food, good but not great. Restaurants are hard to book. The trucks had amazing fresh fish fingers. The property is beautiful but unfortunately the beaches were covered with the sawgrass. Ocean swimming was not enjoyable.

Perfect for families and groups. Large resort with lots of choice for quiet or party areas. Our room overlooked a pool and swim up bar. Not noisy at night. Lots of daily food choices at the buffet restaurant. We also tried a couple of the a la cartes, but the buffet was our favourite. Perfect weather with occasional brief rain showers. In room fridge restocked daily with water, beer and pop. Staff everywhere were friendly. Only issue was smokers outside of designated areas.

Very poor service ,we were there for 4 nights and had a very large dirty spot on the couch ,nothjng was done about it ,it was my daughterbed. , reported Thursday, asked for pillows (we were 3 only had 4 pillows) only git 2 more on Saturday, beach never get cleaned from seaweed until midday, no one arranges the seats or take care of the beach,this was Royalton St.lucia

I had a super relaxing and fun vacation. The staff are all very nice and helpful. Things that could use some attention ceiling in the shower was falling down and the tap handle fell off. There was an old sock in the baths and the glasses in my room were dirty It is next to impossible to get dining reservations at restaurants. We had to go to front desk and plead with them to find some for us. The Buffett is ok but I’m not eating all my meals at a Buffett. Honestly I am not sure I would recommend to a friend based on how frustrating it was to book dinner reservations . And you can only book 2 days in advance ? You get either 5:30 or 9 pm It is much better in the adults only side that’s where we stayed last time. We had little ones with us this time and they had lots of fun .

Perfect for families and groups. Large resort with lots of choice for quiet or party areas. Our room overlooked a pool and swim up bar. Not noisy at night. Lots of daily food choices at the buffet restaurant. We also tried a couple of the a la cartes, but the buffet was our favourite. Perfect weather with occasional brief rain showers. In room fridge restocked daily with water, beer and pop. Staff everywhere were friendly.

This hotel was wonderful. We had a great room looking on to the entertainment provides, which there was something every night. The food was good no matter where you chose to eat in the hotel. Staff was helpful and kind. Weather was fantastic!

My wife and I just got back from a one week stay at the Royalton Hideaway Riviera Cancun resort and we really enjoyed our stay ! The hotel, the room , the pools , restaurants and staff service were all extremely good. We booked it with the Diamond Club perk, and although we appreciated very personalized service from our assigned butler and the 1-hour hydrotherapy session, not so sure it was really needed. The only negative point I would say was the beach which was really not enjoyable because of the enormous amounts of sargassum (sea weeds) that would flow in constantly, forcing most of the people to use the pools instead. Because of that, most chairs around the pool would get taken by 7am each morning, forcing us to get out real early (6am) to drop our beach blankets on the chairs to ensure we got a goot spot. Otherwise it was almost impossible to find any chairs on the entire resort afterwards, Other than that, I can say that everything about the resort was really high end, with high end services.

We had a wonderful time. Travelled as a family with a 9 and 11 year old (non diamond club). Grounds were amazing, water park was an added bonus, food was great. Beach was wonderful. Rooms were a bit dated. We stayed in unit 22 which was one of the furthest units from anything, but we were next to the splash lobby. We did three à la cartes. Didn’t have trouble with the booking system like some others did. We loved the scoops gelato bar and the cafe. Buffet always had lots of food. No one got sick from our group. The pools were wonderful but could use some fixing up as there was some sharp tiles that were causing issues for some of the kids. Overall it was a wonderful vacation, and would highly recommend especially if you have kids that enjoy water parks.

The hotel was amazing! It was always clean. It wasn't a huge place, but it felt comfortable. The only thing was that it was very far from the airport, and the drive was long on very tight, windy roads.

This overall was a good resort. Room was clean and updated. A lot of stairs! Be mindful if you have mobility issues. Beach was very nice. Rocky in some areas. Food was good. Always something to eat ( I am gf and staff always helpful). Staff were helpful, friendly, no issues...you get what you give!

Smaller hotel with everything close together. Great service, great entertainment, you can easily relax or party by the pool. Drinks were great, you could get any drink. Staff were all very friendly and welcoming.

Beautiful grounds. Clean rooms. Good food. Unfortunately service at the front desk was poor. Slow and disinterested staff. No beach or room towels on 2 days. No explanation given. Beach and pool beds were hard to find but it was a busy time of the year.

Overall, the resort was lovely. The lazy river was definitely a highlight, especially as the main pool close to the beach is small and seemed to be primarily filled with people who wanted access to the swim up bar. The beach was gorgeous, plenty of sun chairs and plenty of shade. Food and service were hit or miss. Buffet was mediocre at best - the best options were fresh made omelettes/eggs and grilled sandwiches. Of the a la carte restaurants, our best experiences were at Rio (Brazilian) and Zen (Japanese teppanyaki). We went to Rio on my husband's birthday - they accommodated and earlier seating, food was delicious (salad bar was nice to have) and the staff made a big show out of celebrating my husband's birthday with a whole cake and song and dance! We had high expectations of Hunter steakhouse and unfortunately we were very disappointed. Despite having a reservation, we waited an hour to be seated. Everyone received their appetizer but me - I finally received it after asking 3 times. And service was extremely slow. Our room was excellent - totally worth the upgrade to the 1-BR suite with our two teenage boys - plenty of room for the 4 of us, 2 full bathrooms and an incredible view! Overall, we had a wonderful time but would likely return to one of the other two resorts we have been to in DR over this one.

This Hotel clean.with lots of open spaces to relax and enjoy the vacation. The Staff at this resort are probably the friendliest,I have seen at any resort Entertainment was well done,with something different each and every night.

Hotel was overall great. Room and hotel very clean, good supply of towels. Room service awesome, daily stock of mini fridge and if you wanted more we just called and they brought to you. Room service food was poor always cold and little choices. Didn’t like the hassal of trying to convince us to upgrade and become prime members. Spa services were good. Many restaurant choices at this resort the drawback was not being able to get reservations when you wanted. Beach is not good, too much seaweed on beach even though they cleaned up by mid morning was just the same. Very windy area. Food choices at buffet was excellent, a lot of variety and quality was good. Staff very nice, entertainment was good. Check-in was great and fast. Did not like checkout was not given enough information the night before. Overall I give it an 8 out of 10.

Hotel was overall great. Room and hotel very clean, good supply of towels. Room service awesome, daily stock of mini fridge and if you wanted more we just called and they brought to you. Room service food was poor always cold and little choices. Didn’t like the hassal of trying to convince us to upgrade and become prime members. Spa services were good. Many restaurant choices at this resort the drawback was not being able to get reservations when you wanted. Beach is not good, too much seaweed on beach even though they cleaned up by mid morning was just the same. Very windy area. Food choices at buffet was excellent, a lot of variety and quality was good. Staff very nice, entertainment was good. Check-in was great and fast. Did not like checkout was not given enough information the night before. Overall I give it an 8 out of 10.

Hotel was overall great. Room and hotel very clean, good supply of towels. Room service awesome, daily stock of mini fridge and if you wanted more we just called and they brought to you. Room service food was poor always cold and little choices. Didn’t like the hassal of trying to convince us to upgrade and become prime members. Spa services were good. Many restaurant choices at this resort the drawback was not being able to get reservations when you wanted. Beach is not good, too much seaweed on beach even though they cleaned up by mid morning was just the same. Very windy area. Food choices at buffet was excellent, a lot of variety and quality was good. Staff very nice, entertainment was good. Check-in was great and fast. Did not like checkout was not given enough information the night before. Overall I give it an 8 out of 10.

Clean, right on the ocean, surf was rough with yellow flag most days. Great staff. Food was excellent. Pools nice, grounds beautiful. Option to upgrade but did not do so- not necessary for us. Did not go on any excursions.

Great restaurants, buffet could have used more selection and servers. Resort was beautiful, amazing evening entertainment, lots of poolside chairs to choose from, a larger resort but never felt busy or crowded. There were people on the resort trying to sell upgrades, packages, excursions than we were used to. After they knew we weren’t interested, they would leave us alone.

We had a nice time, service was a little lacking and drinks took long. The room was nice but the jacuzzi tub on the rooftop didn't work so what was the point of having it. The main hallways of the hotel were quite dirty and it was hard to get pool chairs if you were not down by 6am.

I am writing with deep disappointment regarding our recent stay on March 15 to March 21, which we had chosen to celebrate our 30th wedding anniversary. This milestone was meant to be a joyful and memorable occasion, yet our experience at your resort was stressful, frustrating, and far below the standards we expected and paid for. From the moment we arrived, problems began: 1. Room readiness: We had to wait over two hours for our room, which was a highly inconvenient start to what was supposed to be a special celebration. 2. Poor service: Staff were often inattentive, leaving us feeling ignored and unvalued as guests. Many times waiting at the Marche Restaurant with no staff in front of their station. Many of the staff did not smile or even try to converse. 3. Food shortages: Key menu items were repeatedly unavailable, impacting our dining experience and enjoyment. On many occasions being told before we ordered that many items were not available. No shrimp, no chicken, no fish. 4. The food tasted stale, old and freezer burnt. When I asked the server, she confirmed that the fish had been frozen. The first time we went to the Score Pub, they were out of many items, and we were told this after waiting for 30 minutes for someone to take our order. We went back the next day, and ordered a Cuban sandwich at the Score Pub and was served a piece of pork and processed yellow cheese. The Smothered Chicken I ordered was deceiving by its name, as I received a processed chicken patty with yellow processed cheese. The Pasta allo Scoglio was overcooked with one shrimp and 2 mussels at Grazie. At the beach side grill, we ordered the pulled pork sandwich. It literally had 1 tsp of diced pork in it. Many times, Scoops was out of ice cream. 5. Room condition: The room smelt musty, the bathroom was dirty, with cracked tiles and blackened grout. Furniture, including the sofa, was old, scratched, and unpleasant, and the walls showed clear signs of neglect. The combination of these issues ruined the experience of what should have been one of the happiest moments in our lives. We expected a resort of your reputation to provide cleanliness, attentive service, and a comfortable environment—standards that were clearly not met. Claiming to be a 5 Star Luxury Resort, the Royalton fell extremely short from what it advertises itself to be. The sunwing representative knew about out concerns and those of everyone else; however, nothing was done. We asked about an extended check out time due to the chaos at check in, and nobody got back to us. There were many upset families that waited for 4 hours plus to get rooms, as we were told they had a new computer check-in system. That is no excuse. Even the sunwing rep noted that there should have been more workers at the check-in desk. Given the severity of these issues and the special occasion, we are requesting full compensation for our stay. We also urge your management team to address these problems immediately, so that future guests do not suffer the same disappointment. We expect a written response within 14 days outlining how you intend to resolve this matter. I can be reached at jlasilveri@yahoo.ca. We sincerely hope that the Royalton will take this complaint seriously and demonstrate the professionalism and guest care that should accompany such a celebrated milestone.

The hotel is very elegant and has a great location which is close to shopping and also the bus stop. I enjoyed the gym and restaurants, especially the buffet. They also have a coffee shop that I visited almost daily. This is a busy, lively hotel that appeals to all ages (adults). I had a great time!

We thoroughly enjoyed our visit to this resort. The whole resort was very clean and well maintained. The service we received was exceptional! Very friendly staff everywhere we went. The food was great with lots of options. We particularly loved the coffee bar and gelato! What a treat! My husband and son made use of the gym daily. It was very well kept with lots of equipment. I participated in morning yoga and Zumba classes. All instructors were fabulous. The grounds of the resort are beautiful and the rooms were very nice. We loved hanging out by the infinity pools every day. Another selling point was the resort’s proximity to the airport!

Average resort. The good parts are that there is alot of things to do....lazy river, splash pad, mini golf, flowrider surf simulator, multiple pools. Rooms are average at best. They are showing some wear and tear and generally not as clean as we would like. Floors were definitely not mopped every day.. hair in the sink.... hair and dust balls in the corners. They have very old wooden doors which have a gap between the doors and jams. Lets light in and you hear every sound in the hallways... Biggest complaint would be the food....breakfast and lunch choices were great, but dinner was terrible. Tried all of the a la cartes and we really only thought Grazie was good....the rest were below average... always cold and always overcooked. The reservation system on the app is a disaster. If you could get a reservation sometimes the restaurant would have it...sometimes they would not. I also question the reservation system which would say all the restaurants were booked but we would walk by and half the tables would be empty and we ask if we could get a table and they would say no. Average beach area.....lots of chairs but the water area is not very big. I would sum up this resort as dissappointing.

Visiting this location was my first experience with an all inclusive location. The rooms were exactly as advertised, they were great. Very clean and well looked after during our stay. The staff was very helpful and there is a LOT of staff to help, very friendly always with a smile. I did find it to be very large ( larger than I would want in the future) some of the restaurants were a long walk. There is a very well appointed buffet with plenty of options PROBLEM was a lot of the food wasn't very warm, some was actually cold. Cold scrambled eggs really don't cut it but you can get freshly made omlettes. The other restaurants were difficult to get bookings at a reasonable time for me. The Italian offering was down in the kids section. Upcharges at the restaraunts for improved steaks or cuts was tremendously expensive. example at the Steakhouse on site to move up to a better cut of steak cost $ 180.00 US, in my opinion that is an unjustifiable charge. Honestly between the food and the size of the overall facility this resort isn't one I will be going to in the future. The ocean beach really was un-useable due to seaweed coming in, they tried to keep it at bay but couldn't keep up.

Stayed at many Royalton hotels and this specific location definitely is in need of an upgrade and refresh The hotel rooms were sub-standard - mold in the washrooms and very dated look and feel. For some reason there is a window in the shower that directly faces the bed - very strange. The lobby, pool area, walk areas, all had chipped stones, and or broken tiles. The electrical in some places were just extension cords throughout. The AV for the day, was sub standard, and most times, during events, the music would cut out, or not work. The pool absolutely did NOT have enough seating areas. We had to get up at 6:30am just to make sure there was a chair for the day. It is all inclusive, however the small cabanas were $50US to rent - so they were empty and yet there was no place to sit. People were taking other peoples chairs and umbrellas. At one point, they also ran out of towels. The pool was also not very clean and every day, since there was wind, one of the small pools was completely covered in sand. Public washrooms, were clean, but sometimes, ran out of T-paper, and the stall door handles were either "hanging-on" or broken off. The restaraunts, there are four BUT only two on a given night were open, so was very hard to book to eat since the reservations were already booked up. The cafeteria, was the only option for eating. It was good, but every day, breakfast, lunch and dinner - you get very bored with eating and what is available. Would have been nice to be able to dress up for a nice dinner. Gift shop is very expensive. If you need sunscreen, the min price is between 29-49US for a bottle. On a positive, the people were nice and friendly. Others, were a little desparate for tips.

The hotel complex is a nice size; no more than a 5 minute walk anywhere. The restaurants were very good. Surprisingly (to me), Hunter's Steakhouse was at the bottom of our list. Service was very good, but the dinners were disappointing. My New York steak was not a very good cut, and my wife's salmon was quite overdone. Grazie, Calypso and Armadillo were quite good; Zen Teppenyaki was fun. The buffet was quite fine; great for breakfast, very good for lunch, and ok for dinner. Minibar replenishment was erratic. I had to call everyday for water and beer; a couple of days they didn't replenish at all. I later found out that we could get bottled water at scoops. Evening entertainment was a bit loud at times and generally not to our liking although country night was good, and the Thursday night Michael Jackson tribute was good. We had a swim out room in building 4, and that was really good. I would do that again. Housekeeping was excellent. The lady who did our room was very pleasant and efficient. For some reason there were no facecloths provided, even though we asked every day. We finally got a couple on our last day. Overall we had a very good and enjoyable week.

The resort grounds were very very clean and there were always workers cleaning and picking things up. The biggest plus of this resort is the staff! The friendliest and helpful workers overall of any all inclusive we’ve been to. The drinks were great with lots of choices. À la Carte restaurants Ma Maison and Rio were very comparable to decent Canadian cuisine. The gelato bar and cafe are delicious. The pools are busy. And the chair game is real! If you’re not up and reserving a chair before 7am you’re not getting one by the pool! It is a family resort and we have kids but we were not ready for the amount of toddlers and babies. It’s probably had the most amount of children running wild. The lazy river is amazing and we spent so much time in it! Rooms are fairly comfortable & cleaned well. We had a private cabana with pool one day and it was well worth the price and our best day at the resort. Overall it’s a nice resort for a decent price. We were almost scared out of coming to this resort because of complaints of sickness and food, but, no one in our group was ill. We couldnt use the beach because the sargassum was so bad the week we were there. The only complaint would be a little updating the waterpark slides and updating the beds and pillows (the beds/pillows and bedding were quite hard and not comfortable). And even though it’s a family resort we were a bit annoyed by the sheer volume of whining kids. We would return to this resort for sure but as Diamond Club to get a break from the busy family side.

The resort grounds were very very clean and there were always workers cleaning and picking things up. The drinks were great with lots of choices. À la Carte restaurants Ma Maison and Rio were very comparable to decent Canadian cuisine. The gelato bar and cafe are delicious. The pools are busy. And the chair game is real! If you’re not up and reserving a chair before 7am you’re not getting one by the pool! It is a family resort and we have kids but we were not ready for the amount of toddlers and babies. It’s probably had the most amount of children running wild. The lazy river is amazing and we spent so much time in it! Rooms are fairly comfortable & cleaned well. We had a private cabana with pool one day and it was well worth the price and our best day at the resort. Overall it’s a nice resort for a decent price. We were almost scared out of coming to this resort because of complaints of sickness and food, but, no one in our group was ill. We couldnt use the beach because the sargassum was so bad the week we were there. The only complaint would be a little updating the waterpark slides and updating the beds and pillows (the beds/pillows and bedding were quite hard and not comfortable). And even though it’s a family resort we were a bit annoyed by the sheer volume of whining kids. We would return to this resort for sure but as Diamond Club to get a break from the busy family side.

We travelled to Royalton chic 25 th of February to March 4th, 2026. Overall good resort in the beginning, foods not good at all. I had only pasta and pizza during my stay there as their food wasn’t good. Room looked like clean but last day we realized my husband having some rashes on his skin. We thought it’s like allergies or reactions to something. We we returned to Canada and my husband didn’t feel well, he had visit with his family doctor and he said it’s be bugs bites. I’m so freaking out because if just one of them was in our clothes or luggage will mess up our life. If it happens I will sue them. I do not recommend this resort at all.

We went as a group of 8 adults and 5 children (ages 8, 10, 11, and 14). This is a great resort for families, but the adults also had a great time taking in the entertainment in the evenings and enjoying to the pool bar. This is a lively, family oriented resort. Buffet and al la carte restaurants were good. The kids loved ordering room service! The only thing we missed was more of a lively beach atmosphere.

The hotel is not truly a 5-star property. The main issue was the food—it was often not fresh, sometimes overly salty, and frequently served cold. It felt as though some of the meals had been prepared the day before. The bathroom and shower were also quite old and had a damp smell. The entertainment was okay, and the hotel itself was calm and quiet, which made it good for relaxation. The pool was definitely the best part of the stay. Overall, it was a decent experience, but it did not feel like a true 5-star hotel.

The overall grounds were clean and well groomed. The room walls are paper thin and you could hear what was going in the next room. The rooms could use some updating. Food was good & entertainment was excellent. The staff were very friendly and helpful. The resort app. did not work when we were there for week’s vacation. After a day or two we realized we had to prebook dinner reservations. On a late time in day departure we couldn’t get extended time for room or book an advance room to freshen up.

We travel to the Dominican Republic every year — sometimes twice a year — and this was by far the most disappointing resort experience we have ever had. From the moment we arrived, there were issues. The room smelled strongly of septic, the TVs were not working, and the fridge did not work either. Basic room functionality should not be a problem at any resort. The pool situation was extremely frustrating. There were only nine shaded umbrellas available at the main pool for the entire resort. We woke up earlier and earlier each day — even as early as 6:30 a.m. — and still could not secure one. For a resort of this size, this is completely inadequate. On top of that, the pool itself was disgusting. We actually had to inform the entertainment staff that it needed cleaning. The entertainment team was mediocre at best. You would see them briefly in the afternoon — perhaps three times total throughout the day — and that was it. There was very little engagement or energy. Restaurant reservations were a nightmare. We were initially told that reservations could only be made at 5:00 p.m. for the following day. Every time we attempted this, everything was fully booked. After three days of frustration, we were finally told that reservations could actually be made starting at 8:00 a.m. — despite having asked multiple staff members previously. The inconsistency and lack of communication were unacceptable. Food quality and availability were also disappointing. For the entire week, there was no lettuce available at lunch or dinner, meaning you could not even make a basic salad. Three days into our stay, we came down with a stomach virus that was clearly spreading throughout the resort. After speaking with multiple guests, it was obvious many people were affected. We spent four days in our room recovering. What was most concerning was that the resort did nothing to inform guests or attempt to contain the outbreak. They could have enforced hand sanitizing, sanitized shared utensils more frequently, or taken visible preventative measures — but instead, it felt like they were trying to ignore the situation. We will absolutely never stay at this resort again.

The resort is a beauty, super clean. We were Diamond Club. The room was great and all worked, plenty of hot water, fridge restock daily, room cleaned perfectly except the day off of the regular cleaner. We were in block 17 7th floor and the view was fantastic. Our Butler Jhonny was great but I felt that we miss some information as we were 8 and in 4 different rooms and there was not much informations regarding directions to places. The check in was LONG over one hour, yes we had drinks and food at the check in but it took a long time to get to our rooms. The resort is great but they need to change their beach towel rules and stop the chairs reservations with the towels. This was a big issue for the none Diamond Club. In the Diamond club area we always had chairs available. Pools were great, drinks at the pools were also great specially at the Diamond club pool. Food was good to my taste at the Italian restaurant, the Buffet but we went to the Cave one night and did not find the food good. The beach is great we were surprise we could walk it pass our resort with no concern. Here is my main issue, we were a group of 16 12 adults anf 4 childrens. All was well until we went to the Japaneese ZEN Hibachi style restaurant. 12 of the adults had dinner there and 6 of us got extremly sick the next day, 5 did not have the energy to get out of the room. I was the brave one going for my walk and ended up tthrowing up 5 times at the Diamond Club pool in front of multiple resort employees and No one came to help me. We my wife and I travel multiple time yearly and never have I been so sick. The good thing is it last like 12 hours in my case. Once the butler found out I was sick he came to see if he could do anything for me but it was too late. 2 more of the group got sick during the return home in the plane. Resort is one of the nicest I have seen but they have issues with the FOOD and Nora Virus that hit nearly every groups that are there.

Positives 1. Clean, comfortable beds and rooms Extras - Shampoo, conditioner, body wash included Make up mirror with light, magnification 2. Excellent selection on buffet 3. Speciality restaurant 4. Great bar beverages and good selection of non alcoholic drinks 5. Entertainment had something every night but mostly oriented to families. Not cruise ship caliber entertainment but not nothing. 6. Beautiful long, beach but very powerful undertow 7. Diamond club perks, early buffet seating with designated area Top shelf liquor for drinks Designated beach area loungers 8. The wrist band you wear is your door key 9. Best check in we've experienced because we were diamond club. Negatives 1. Food allergies are requested by staff but not acted upon. I had to ask for a manager in order to have it attended. 2. They tried to sell a membership into their resorts. Very heavy handed sales pitch 3. Lots of families (not what we were looking for) 4. No designated smoking section outside at pool and beach areas 5. Occasional loss of water in rooms 6. Although you have access to other affiliated resort the foot print of the main resort is relatively small in comparison to other resorts we've been in.

We stayed at Royalton Bavaro from February 8–15 with a group of 10 (four rooms). Unfortunately, this experience fell far below expectations for a resort of this level. Prior to arrival and again at check-in, we requested that our rooms be in the same building. We were assured this would be accommodated by the front desk employee, but upon arrival to rooms we were split between Buildings 16, 17, and 18. We were not instructed to download the Royalton app and were not explained how to get to our rooms and were not offered an intro to the resort(as this is usually done at check in or at the room when bags are dropped off). The rooms were visibly dirty. There was mold in the bathrooms and stains on bedding, along with a strong mildew smell. One room’s air conditioning produced a sewage odor when turned on(building 17), and another had a broken mini-fridge that took five days to repair. Housekeeping was inconsistent — toilets were not cleaned daily, bedding was never changed during our seven-night stay, and surfaces were not properly wiped down. We often cleaned areas ourselves. Dining was inconsistent and, at times, unacceptable. The Steakhouse was excellent. The Zen restaurant was enjoyable, but food was just ok. The Italian restaurant experience was abysmal, half our group left without eating. Service was terrible - drink orders took 30min. Food items did not all arrive and food took over 90 minutes to be delivered. The main buffet had an unpleasant odor, chairs were sticky or had food debris on them, and disorganized service — we frequently waited for cutlery and water after already having food at the table. More concerning were the food safety practices observed at the beach/pool buffet, including cross-contamination between raw and cooked items. On one occasion, a staff member handled raw chicken and then fresh tomatoes without changing gloves. During our stay, 6 of the 10 people in our group became ill. Four were violently ill and confined to their rooms for approximately two days. This significantly impacted our vacation and raised serious concerns about sanitation and food handling. There were positives: the beach is beautiful and the seaweed was minimal, and the café was excellent — great pastries, sandwiches, coffee, quick service, and consistently reliable options. The daily/nightly entertainment was excellent and shows were great. The pools and lazy river were extremely cold, to the point where we only used the lazy river once despite it being one of the reasons we booked. Morning beach walks also revealed leftover glassware, beer cans, and debris from the day before in and around all the beach loungers. Lastly, if bringing Dominican pesos for tipping, bring small bills. Throughout the week, the lobby, casino, and gift shop were unable to provide change, which made tipping difficult. Overall, this stay did not reflect the quality expected at this price point. While there were a few highlights, the cleanliness, food safety concerns, and multiple illnesses made this a very disappointing experience.

We really enjoyed our time at Royalton Hideaway Riviera Cancun. The rooms were beautiful and cleaned daily. Food was great, a large variety to choose from. We did run into troubles trying to book reservations through the app; however, we went to guest services, and they were super helpful and booked us in for dinner reservations. Drinks were always cold, and service was quick!